avetta.com Opiniões 

The whole system is diabolical a small business of 3 employees they are treating us like a multinational corporation with regards to h&s and the amount of paperwork is unbearable open tasks every other day adding things on every renewal I gets no easier each time but harder and harder and harder

Their AI sucks, you can't get any true help without wasting hours of time. Time is money. Workers have trouble accessing their worker account to do the training. Very inefficient. Have to load one insurance COI for EVERY Single Line. Time waster. Their customer service sucks too. You can't get ahold of anyone.

CAUTION TO SMALL BUSINESSES CONSIDERING AVETTA: Know exactly what can trigger additional charges before you sign up.

We enrolled in Avetta's basic plan after their sales representative strongly emphasized that it was necessary for us to remain compliant with a major medical company. We were then repeatedly urged by Avetta emails to update our company profile.

What Avetta did not make clear to us was that a seemingly routine profile change could move our account to a higher tier. We made the change—and were hit with an unexpected invoice of approximately $1,250.

When I immediately tried to cancel and obtain a refund, the sales representative who had been responsive while selling us the service stopped responding. Customer Service said they could not resolve the issue and referred us back to the same sales representative—who continued to ignore our communications.

Adding to the absurdity, we are consultants who did business with the referenced client once, nearly 10 years ago, and have no ongoing need for this service.

We have disputed the charge with our credit card company and intend to file complaints with the BBB and Federal Trade Commission.

My issue is simple: transparency and accountability. If updating a company profile can trigger a substantial additional charge, that should be made unmistakably clear BEFORE the customer makes the change—not after the invoice arrives.

Based on our experience, small businesses considering Avetta should carefully examine the tier structure, upgrade triggers, cancellation terms, and potential charges before enrolling.

Our experience with Avetta has been exceptional and has had a meaningful impact on the continued growth and professional development of Heat Shock 2 LLC.

As a veteran-owned contractor operating in demanding commercial and industrial environments, safety, accountability, compliance, and operational discipline are fundamental to how we conduct business. Avetta has provided a framework that does far more than simply verify compliance, it challenges contractors to continually strengthen their safety culture, documentation, internal processes, and overall standard of performance.

What I value most is that Avetta creates a level of accountability that ultimately benefits everyone involved: the contractor, our employees, and the clients who entrust us with their facilities. The platform has helped us remain organized, proactive, and prepared while demonstrating to major clients that our company takes safety and compliance seriously.

That commitment has also been recognized in a way that means a great deal to our organization. Heat Shock 2 LLC was honored to receive Avetta’s 2025 North America HVAC Contractor of the Year recognition for Health & Safety. For our company and our team, that recognition reinforced something we have always believed: safety is not paperwork or a box to check, it is a culture, a responsibility, and a standard that must be demonstrated every day.

Beyond the technology itself, our interactions with the Avetta team have been professional, responsive, and constructive. We have always felt that Avetta wants its contractors to succeed while maintaining the high standards expected by the organizations we serve.

For a growing contractor seeking to strengthen its safety program, improve compliance, and position itself to work successfully with sophisticated national organizations, Avetta can be an extremely valuable partner.

We are proud of our relationship with Avetta and look forward to continuing to build upon it.

Victor Lopez Jr.
Owner, Heat Shock 2 LLC
U.S. Army Veteran

We have loved Avetta! Great experience

DO NOT give this company your account details under any circumstances.

We only use Avetta because our Stakeholders have made the ridiculous decision to use this company for their Contractor Management.

We received invoices without notice and it seems that the stakeholders involved had very little influence as to how our complaints were handled!

We actually ARE NOT contractors for the stakeholders involved however, after sending numerous emails to our stakeholders, it seems it is extremely difficult to stop the flow of emails regarding our supposed debt to Avetta including ongoing emails asking us to register.

If I could give a negative review of this company, I WOULD.

The level of customer service provided by Avetta is nil!

They have charged my card without permission. Increased the fees without permission and charged for services for a company that no longer works with Avetta. Absolute scam.

We have used Avetta for years, and the customer service has become absolutely unacceptable.

Communication is nearly nonexistent. Getting anyone to respond or actually resolve an issue is incredibly difficult. Our previous account representative stopped responding and then left, and we weren't even notified that we had a new contact.

The final straw was being connected to a company we do not work with, did not request to connect with, and have no intention of working with — and then having our credit card charged for that connection. We did not authorize the connection or the charge, yet we are now being told they will not refund our money.

As a small business, I find it unbelievable that another company can initiate a connection and Avetta can simply charge our card without our approval.

If you are a company considering requiring your vendors or contractors to use Avetta, please think about what you are putting your vendors through. There are other compliance management options. Your vendors should not have to spend this much money and time fighting a platform just to remain compliant.

After years of using Avetta, this experience has pushed us to the point where will not be renewing any of our connections next year, and will not do business with companies who require it.

One star is generous.

This is the most ill informed and painful on-boarding site I have yet to meet. Despite constant requests for assistance we get sent around the houses and in some cases no answer at all. Hopeless, will definitely not recommend to anyone else!

A client asked us to onboard with Avetta, but I wish I had come here first to check out the reviews! Would have saved myself a lot of hassle. Firstly, I don't like when there is a charge involved for onboarding, the client either wants to use us or they don't, and I don't buy into the "it will bring in more work" (it doesn't and we generally prefer word of mouth).

Secondly, I have never met a more incompetent team providing 'support'. I have gone around in circles trying to get queries answered and I'm now losing the will to live! No response when I email their auditor directly to check what he wanted as supporting evidence and the rest of support team simply admit that any queries are "out of their scope".

If a client asks you to onboard with them - step away, it's not worth it. Having seen other's reviews I'm guessing I'll now have fun with any auto renew or refunds!!

As a UK company we use a similar platform called Achilles and they are worlds apart!

If a client asks you to use them - run! we were asked to do supplier onboarding with them. We then had to pay Avetta to sign up (still can't cancel auto-renew) and so far the service has been unacceptable.

What should be a simply process has been delayed by them for weeks not reviewing docs on time and rejecting valid insurance docs with no reason behind it.

Customer care is the worst I have had in over a decade, support can't speak english properly, mumble and are unclear about what they do and refused to escalate anything to a manger to get a simple issue resolved. The use of AI chat bots and other tools to avoid dealing with clients is unacceptable.

Avoid at all costs, we are curently

The customer service is awful. I’ve just received an email reply that said ‘no’ as a reply in full to several queries I raised. The website is unclear and does not work properly from a mobile phone. After answering initial questions to enquire about joining Avetta try and take a payment from you for a membership with no clear idea regarding what exactly the payment is for and there are unclear additional charges that they seem to make up as they go along for additional clients added. I feel that they are abusing the fact that many suppliers need to be Avetta approved and have no choice other than to join but fortunately this is not the case for my specific business. I will be taking my concerns further as I do not like businesses that take advantage of others and run their businesses this way.

Criminals. When we were forced to set up our account, we were asked to provide a credit card. Then everytime someone would try to connect with us on their platform, it charged our card. I've documented many interactions with them, they lie, they charge without consent and they do nothing to improve safety. They don't visit job sites and any safety manager will tell you, you need boots on the ground to have an impact. Fraud, liars, cheats.

Avetta does not practice what it preaches publicly. To their employees, they do the opposite of what they claim to value. According to multiple former employees, Avetta has a pattern and practice of harassment, discrimination, intimidation, and retaliation. Multiple complaints have been filed with the EEOC and the NLRB on Avetta in the last 18 months. A current complaint filed in the United States District Court, Southern District of Texas, Houston Division (Case Number 4: 26-cv-03147) alleges that Avetta fired an employee while on FMLA leave, with a known medical condition; and despite his pending EEOC charge. Avetta is a defendant in the lawsuit along with CEO, Arshad Matin, CCO-Abid Yousuf, CHRO-Aaron Wattam, VP of People Operations-Johanna Gneiting, VP of Client Success-Leah Morelos, Global Manager People Operations- Anna Bradbury, and Senior Manager Client Success- Stephany Acosta.
The Chief Legal Officer, Jeff Dalton, was alleged to have told the employee after firing him to "get a lawyer for a lawyer to lawyer conversation" despite impacting his ability to do so financially. The EEOC has determined that reasonable cause existed for discrimination and the NLRB is expediting their review of Avetta's conduct as a repeat offender.
To clients and vendors: If Avetta treats their own employees this way, how do you think they will treat you and your business?

I keep telling them I don't want to connect to a contractor and they keep adding them. They even went as far as charging my card without asking the first time. Had to get it recredited back. Then they keep sending me invoices saying Im not compliant.

Way overpriced

Avetta charges customers if another client makes a connection with you. Still waiting on my refund

worst tool ever used. Complicated, dashboard not user friendly, multiple websites with multiple accounts. A complete disaster.....I wonder how companies can use this shitty tool

This company lies and does not provide reimbursements for their yearly membership. For over a month they have stated to my credit company they are reimbursing, but no check or credit has been received. DO NOT USE THEM AT ALL!

Warning: Avoid Avetta at all costs.
They charged our credit card without proper notice and made it nearly impossible to cancel. After days of calling, dealing with dropped calls and dead-end customer service, we finally got through — only to be told it was "too late" for a refund.
Their rep, George Baques, refused to escalate the issue, claiming he was the supervisor.
Their entire system is built to block cancellations and keep your money.
Not surprising given their terrible ratings everywhere.
Stay away. Worst customer service we’ve ever encountered.