Australian Wholesale Oils (AWO) Opiniões 

2795
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Awesome shop, wide and very extensive product range, the customer service is top notch and i even took some tips from one of the staff for extra health benefits. Not my first time shopping with thi... Ver mais

Classificada 5 em 5 estrelas

Firstly, all about supporting Australian Businesses owned and manufactured in Australia.🇦🇺 I only trust buying pure 100% organic oils from AWO. I have tried many in the distant past. AWOs :... Ver mais

Classificada 5 em 5 estrelas

I have recently ordered ‘Lavender’ and the Australian Native Oil collection. Really impressed with the packaging, price and quality of the oils. Long lasting smell. I’ve previously bought Essential Oi... Ver mais

Classificada 5 em 5 estrelas

Always happy with the quality and price of oils from Australian Wholesale Oils. Having the option of organic oils is a bonus. It's also refreshing to receive a useful thank you gift instead of the swe... Ver mais

Informações sobre a empresa

  1. Loja de artigos de aromaterapia

Escrito pela empresa

Australian Wholesale Oils Pty Ltd (AWO) is your friendly and helpful supplier for all your aromatherapy and natural DIY ingredients. Our aim is provide an exceptional customer experience by providing quality products, helpful education and a wide product range. So why not ditch your overpriced, internationally owned supplier who treat you like a number, rather than a partner - and give our Aussie owned and run business a go.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 50% das suas opiniões negativas

Geralmente responde em 48 horas

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4,7

Todas as opiniões

(2795)

37 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Great products

I love their essential oils! Got a nice collection already. Only thing I was a bit disappointed about was the beeswax being granular. Was hoping it was more natural. But otherwise, all the other carrier oils are excellent.

15 de fevereiro de 2025
Classificada 4 em 5 estrelas

Great products!

Very pleased with the massage oil and essential oil I purchased. Only thing that could be improved would be quicker shipping (took 2 weeks to even get ready to ship). I didn't mind waiting for my order as I had time but since it is for a birthday gift, I'm glad I didn't leave it till later. I would prefer the shipping time to be visible in the cart at purchase. Not everyone buys birthday gifts as early as I do.

18 de janeiro de 2025
Classificada 5 em 5 estrelas

Quality products at great orices

The products are of a very high quality and I'm looking forward to experimenting with them, especially the argan butter. Products arrived quickly and I love the simple but high quality packaging

18 de janeiro de 2025
Classificada 5 em 5 estrelas

Seem to be high quality essential…

Seem to be high quality essential oils...I can tell by just smelling them as I've used oils for about 40 yrs!
Reasonable market prices, quick well packed delivery. My 2nd order from AWO. Loyal customer now :-)

17 de novembro de 2024
Classificada 1 em 5 estrelas

Refusing to help

I purchased some Olivem 1000 from this company and it didn't emulsify my creams. I've been using it for years without a problem so I called the company and the woman on the phone told me they are no longer stocking Olivem. I asked her why, and she danced around the question like a politician. I've had to get some expressed from another company to fill my Christmas orders. They are refusing to give me a refund, so it's over $80 own the drain. Pathetic customer service. Have found a new, much more honest supplier.
Edit. I have stored the product correctly, in a cool dark place. It's been a year since I bought it because I stocked up when I could. It seems they don't believe me when I tell them I stored it properly. And thanks for emailing me, saying you hope I've had a 'wonderful afternoon' A wonderful afternoon doesn't involve being ripped off and treated poorly by a company you have trusted with your business. Interesting also, that they'd send me a sarcastic email. They have so much to learn about real customer service

4 de dezembro de 2024
Opinião espontânea
logótipo da Australian Wholesale Oils (AWO)

Resposta da Australian Wholesale Oils (AWO)

Hi Piri,
Thanks for your review. We are sorry to hear that you have not been satisfied with your recent contact with our customer service team.
We have unfortunately been no longer able to source this product from our regular supplier. Whilst we have tried alternative suppliers, we have made a decision to no longer stock this product but have replaced it with a product called Natural Emulsifying Wax (PolyAquol 2W). This product has very similar properties as an all- naturally derived, Polyglycerol based self-emulsifier ideal for O/W emulsions.
We also note that you purchased the Olivem 1000 nearly 12 months ago. Whilst the product is still within its recommended re-test date, we are unable to confirm how it has been stored. We have also made suggestions on why your creams have not emulsified, and hope that whilst you advised you have used this ingredient within the same formulation with success in the past, we are confident in the ingredient we have supplied.
We appreciate your understanding.
Kind Regards, AWO Team

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