I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Ver mais
A empresa respondeu
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Ver mais
A empresa respondeu
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Ver mais
DELAYED DELIVERY
I have placed my order on April 28th, 2020. (2 items) one due on 2nd May and the other on 3rd May. Both my orders aren't delievrd yet. The status shows processing. I have tried contacting on whatsapp, the app and also written an email to the ID on the app. There is NOT A SINGLE REPLY through any portals. Kindly check on the orders and let me know the estimated delivery date. Else cancel the orders and give me a FULL REFUND.
Regards,
Harpreet Kaur Arora
Please note I have already written an email to your support team. There is no reply.
The order number #960-493-86A-1 (both orders under one)
9 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked your order and your order were in dispatch status and we are raising your issue to operation people, so they could speed up.
05/06/2020 10:42:08 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/06/2020 10:09:38 Arun Pyatla Order status changed Status changed to: "Packed"
05/06/2020 10:09:04 Arun Pyatla Order status changed Status changed to: "Packing"
05/06/2020 09:43:06 Harpreet Kaur Arora Order status changed Status changed to: "Picked"
Right now all warehouse and delivery people are working on picking, packing and delivery customers' orders. Please stay safe and thank you!
Hi Awok,
Hi Awok,
Kindly please refund my money that was spent on the following orders, after one month you cancelled the order, so please refund my money as this money is with you for two months now.
Track order 1 is #323-776-90I-1
Track order 2 is #323-776-90A-1
UPDATE:
Dear Awok,
I have received the money for the Track order 1 i.e. #323-776-90I-1 of amount 24/- AED on 12th May.Kindly please also transfer the remaining amount of 42/- AED for the Track order 2 = #323-776-90A-1 similarily.And I will update the ratings accordingly.
Please advise,
Thanks and regards,
Abdul Rahman
6 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked those two orders you mentioned. One is 24 AED and another is 42 AED, totally 66 AED, I have raised your orders to finance team and they would process your refund along the way. Please do not worry and thanks so much for your understanding and patience. We have been serving millions of online customers like you over the past seven years,and have been successfully deliverying hundreds of millions of AED of products to our valuable and cherieshed customers. With your support and understanding, we could come out of this unusual situation together! Please do not worry and your 66 AED would be refunded to you, at the same time, as one of few major e-commerce platforms in Gulf area to provide COD(cash on delivery) for our customers, let's thanks for our hard working warehouse people, delivery people and partners who are working very hard to delivery your tens of thousands of orders and products at the earliest of possible time and together we would resume back to normal highest standard process and delivery service soon.Please stay safe and thank you!
Update:
According to our record, your order of 24AED was refunded to you, please kindly check your banking account, sorry for those trouble during this unusual time. Please stay safe and thank you!
05/12/2020 12:10:16 Valentina Kezhova Payment refunded 24 AED has been refunded.
05/12/2020 12:10:16 Valentina Kezhova Order payment Order payment was revoked
Mobile phone
Every time you respond that we will contact you shortly but no one contacts actually.
Please last time tell me if your driver is going ro deliver my parcel or not?
After this i will catch you on the judgment's day.
This is last time from my side. We are unpaid employees now a days and my phone was not working so i ordered it by requesting to someone else but you all are insane who think we are earning bad money and there is no delivery from your side
6 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I raised your order to operation chief again and he is contacting the delivery people. This is not intended to be the delivery service as before. We are understanding your urgentness of getting the mobile phone, we are urging our delivery people to speed up. Please be patience and let's us know once you get the phone call from our delivery people. Please stay safe and thank you!
This company is worst i have ever seen…
This company is worst i have ever seen they don’t respond to your email, their chat is always offline, they never respond to you whatsapp they don’t answer phone and now they started replying here serving from last 7 year millions orders processed. They don’t care about customer service. If you guys are really serious kindly follow up on customer complaints or shut your website if you can’t manage due to covid don’t hide behind this
5 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. It is true that millions of customer have been served from UAE and other GCC countries in the past seven years, we are undering organizational change, but we are working very hard to provide our millions of customers in mideast with widest selction of products, lowest prossible price and fastest possible delivery, thanks for your understanding and support during this unusual time, hopefully with your understanding and supporting, we could come through this challenging period together, so we could continue to serve you and other millions of online customers in mid east, many of them are repeated and returning customers for years to come.
https://www.thenational.ae/business/technology/generation-start-up-awok-founder-solving-a-retail-problem-for-uae-s-underserved-mass-market-1.619044
Please kindly check this report and you would get to know more about our company and service before. Let's thanks for our warehouse and dellivery people who are working very hard to process and fullfill your orders. Not only low cost products, we have tens of thousands of innovative and new products in every possible categories, and new products catering to current situation would live soon to ensure we could be be helpful to serve millions of existing and future customers in mid-east.Stay safe and let's all go through this challenging period together!
I Ordered and paid online on 24 April
I Ordered and paid online on 24 April. Order nos. 97917718A1, But however until now it is still in "order processing" status. I was wondering why until now it was not even put into dispatched status. I am trying to contact through emails, calls, whatsapp. But no response I need my orders delivered otherwise I would like to request for a payment refund. Please Take a action ASAP.
Waiting for your response.
4 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your
order, I checked your order,your order is in pickable status with 6 items and we are urging our warehouse opeartion people to speed up. Sorry for the delay related to current situation, as we are mobilizing more people to speed up operation to serve you. We appreciate your patience and understanding. Please stay safe and do not worry, we have deliverying and serving hundreds of millions of products to our millions of valuable and cherished customers in GCC including you over 7 years successfully, many of them are happy repeated customers. Please be assured that your money is safe and your product is on the way. As the lockdown eases, we are working hard to improve our service to valuable and chrished customers including you and resume back to highest standard as before.
05/05/2020 13:16:34 ALS Bot Tracking number change JB235031
05/05/2020 13:16:34 ALS Bot Shipment approved Shipment approved
05/05/2020 13:16:34 ALS Bot Order status changed Status changed to: "Order in delivery."
05/04/2020 15:53:03 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
Please kindly keep your phone one and stay safe to receive your order, thank you
Seems Fraud/Ran Away?
Hi,
I placed my order that's worth over 2200 AED, I paid in advance as they forced me to pay as the order was big. I still didn't receive anything, I tried to call their office, no one is picking, I emailed them at support, no one replied yet.
I will launch government level fraud complaint now...
I request all of you, don't buy anything from there...unless they apologize and clear pending Q.
My order detail:
Awok.com - Order 64510149A1 ( Tax Invoice )
I already emailed you support, no one is replying..
updated: 6-05-2020
Even Since your last message, it has been two days, no one called me, no one replied from support.
What your finance department is thinking? I placed many orders(more than this amount ) on souq, there was no issue, if you guys can not handle, please let me know how can I cancel it...
Guys, my flight is next week, please reply call me ASAP...
New Reply: 18-05-2020.
It has been 14 days now since I got your reply on Trustpilot here, you guys are really terrible, please answer me how to cancel and get my money back????
Regards,
Kamran
4 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .I checked your order, it is a big order with 15 items and thanks for your shopping. As it is big order, it is in finance checking status and we are pushing for them to check that as soon as possible and move to pick,pack delivery status and on the way to you. Thank you for your understanding and patience. Millions of customer and hundreds of millions of products have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here. Espcially big customers like you and we would review our process during this unusual time to speed up and would keep you updates at the earliest. Thank you
RE: Delay delivery and unreachable support team
Order No.: 12156490A1
Ordered and paid online on 21 April. Awok advised delivery by 25 April however until now it is still in "order confirmed" status. I was wondering why until now it was not even put into dispatched status. They are unreachable through emails, calls, whatsapp. I need my orders delivered otherwise I would like to request for a payment refund.
*********
I refer to your last reply. Please see my comments.
Thank you for your prompt response. May I suggest? Could you improve your after sales customer support please. There are many occasions since I placed my order that nobody is replying or answering to your customer support hotline. Is everything ok or shall we start in worrying now? I have been shopping with awok since 2017 and it was only this year that I have experienced this which I understand given the situation. But the key here would be better customer support and quick revert to any inquiry sent to your support hotline.
Thank you. Meanwhile, I appreciate if you could contact me at my registered mobile number to further discuss this.
4 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your
order, I checked your order,your order is in pickable status and we are urging our warehouse opeartion people to speed up. Sorry for the delay related to current situation, as we are mobilizing more people to speed up operation to serve you. We appreciate your patience and understanding. Please stay safe and do not worry, we have deliverying and serving hundreds of millions of products to our millions of valuable and cherished customers in GCC including you over 7 years successfully, many of them are happy repeated customers. Please be assured that your money is safe and your product is on the way. As the lockdown eases, we are working hard to improve our service to valuable and chrished customers including you and resume back to highest standard as before. Thank you!
05/05/2020 14:05:17 ALS Bot Tracking number change JB235201
05/05/2020 14:05:17 ALS Bot Shipment approved Shipment approved
05/05/2020 14:05:17 ALS Bot Order status changed Status changed to: "Order in delivery."
05/05/2020 12:07:35 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
Please kindly keep your phone open and receive the order in delivery. Pleae stay safe and thank you
AWOK SERVICES
im really disappointed for AWOK SERVICES!!!!
I placed an order 21st of April and they said i will receive the order on 25th of April till now i didn't receive my order and i PAID this already ORDER NUMBER 538-741-74A-1
I called many times NO ANSWER
I sent email many times for REMINDER AND FOLLOW UP about my order to their email and still no even one person who reply to my concern.
I PAID THIS ORDER AND STILL I DIDN'T RECEIVE MY ORDER AND THIS IS NOT ACCEPTABLE.
KINDLY DELIVER MY ORDER AS SOON AS POSSIBLE.
IVE WAITED FOR SO LONG AND I NEED MY ORDER URGENT.
KINDLY RESPONSE AND DO YOUR ACTION IMMEDIATELY!!!!!!!
3 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your order, I checked your order, there are four products inside and they are in pickable status in our Dubai warehouse. we appreciate your patience and understanding, the delay is because of the current situation, our team is trying to fulfill those items and ship them at the earliest, and we are getting dozens of more people to help out in warehouse to speed up after the easiness of lockdown. We have updated the earlier raised complaints to our team to expedite the fulfillment process, and you will be contacted soon from our side to be informed about the latest updates. Thank you.
05/05/2020 10:44:52 ALS Bot Tracking number change JB234251
05/05/2020 10:44:52 ALS Bot Shipment approved Shipment approved
05/05/2020 10:44:52 ALS Bot Order status changed Status changed to: "Order in delivery."
Please kindly keep your phone open, so our delivery people could contact you. Thank you
123-136-05A-1
I can’t recommend to anyone.
I have placed and paid my order on 24th April and delivery supposed to be on 28-29 April. however, till now I haven’t received anything. Order number: 123-136-05A-1
Customer service is ZERO.
Tracking system is very poor.
Delivery is poor.
AWOK used to be competitive in terms of delivery few years back.
It’s sad that now they don’t even answer the phone calls, emails and ect
2 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your order, we appreciate your patience and understanding, the delay is because of the current situation, our team is trying to fulfill those items you placed and ship them at the earliest. We have updated your raised complaints to our team to expedite the fulfillment process, and you will be contacted soon from our side to be informed about the latest updates. Thank you for your ordering in the past, we are working hard to resume to highest standard of delivery you have experienced before.
05/07/2020 09:03:37 ALS Bot Tracking number change JB237966
05/07/2020 09:03:37 ALS Bot Shipment approved Shipment approved
05/07/2020 09:03:37 ALS Bot Order status changed Status changed to: "Order in delivery."
05/06/2020 15:38:09 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
Please kindly keep your phone open to receive the order in delivery. Thank you for your patience.Please stay safe and thank you!
If possible I won't rate your company…
If possible I won't rate your company one star. You deserve no stars at all. I bought a faulty phone from Awok in which one of the delivery men has come to pick it up after lodging my complaints.I have waited 4months for my refund but received nothing.i have sent several email and made calls to the customer service team but to no avail.
NOW,What they are trying to make me understand is that my 113 dirhams is gone..why should that happen..Isnt this a scam. Somebody should call me on 0544037081...am seriously disappointed with this terrible online shop...I regret doing business with you guys. Do you think this money is easy to come by..that's my sweat for heavens sake..shame on you guys
1 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, we are working very hard to provide our millions of customers in mideast with widest selction of products, lowest prossible price and fastest possible delivery, thanks for your understanding and support during this unusual time, please be assured we are also taking into your order very seriously as you are one of our millions of valuable and cherished customers here.
Very bad experience.It was my first…
Very bad experience.It was my first order through awok and iam extremely disappointed.my order no is 48407127i1.I still get any response from awok i tried all possible ways
29 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your order, we appreciate your patience and understanding, the delay is because of the current situation, our team is trying to fulfill the item and ship it at the earliest. We have updated the earlier raised complaints to our team to expedite the fulfillment process, and you will be contacted soon from our side to be informed about the latest updates. Thank you.
05/07/2020 12:36:31 ALS Bot Order status changed Status changed to: "Archived"
05/07/2020 12:36:31 ALS Bot Order status changed Status changed to: "Delivered"
05/07/2020 12:36:31 ALS Bot Order shipped Order fulfilled
05/03/2020 09:53:58 ALS Bot Tracking number change JB229402
05/03/2020 09:53:58 ALS Bot Shipment approved Shipment approved
Along with thousands of thousands of orders, your order was also delivered on May 7 2020. Thank you for shopping with us and your patience. As lockdown eases, the speed of delivery would resume back to normal soon. please stay safe and thank you!
they don't even deserve 1 star
they don't even deserve 1 star. No respect for customer's time and money.
They are a no show once you pay them
28 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
I m buy this tablet but its not good…
I m buy this tablet but its not good working i m also tell they you can chang but they can not chang this tablet some time not on even i m charger but i can not charger some time touch is not working and one more thing he can not replying this deal is not nice so pls guys dont buy this one because they can not chang also dont buy this tab and i told you dont uesd awok this not nice thanks awok your do this to me next time i can not buy anything is here
27 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
Worst experience ever
Worst experience ever, a scam and a bunch of crooks. Order made March 10, Awok cancelled order April 13 as they couldn’t deliver. Now April 27 and no refund. No response to emails, no response to WhatsApp, no response to messages, they do not answer phone.
BTW you’ll see below that the company says to email them. I did several times. Still No reply. Simply thieves and crooks.
27 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
They are Fraud they didn’t refund my…
They are Fraud they didn’t refund my money yet and I’m going to make big problem in dmcc #19773151A1
23 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer. We apologize for the inconvenience and delay which has faced shipping your order, we appreciate your patience and understanding. We checked your order, you have placed the order and then cancelled the same day. Money would be refunded to your paypal account and please check.
04/01/2020 17:56:29 Order comments User is trying to cancel order in P status. We have hault that as paypal payment is reversed!
04/01/2020 17:38:52 Mariam alketbi Order status changed Status changed to: "Cancelled"
04/01/2020 17:38:52 Mariam alketbi Order canceled The order was canceled. Reason: Wrong%20laptop%20the%20name%20changed%20when%20I%20added%20it%20to%20cart%20 Okay%20
I wish I had read the comments from others earlier
I wish I had read the comments from others before placing my orders.Awok is has the worst service I have ever experienced. No response to calls, WhatsApp, emails, help etc. They delivered items to me which were not same as what I ordered, I tried reaching them many times to no avail, I cancelled my pending order with them and still didn’t get any response nor refund. Honestly this is really scam, their level of poor quality service is really alarming.
21 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
This delivery staff is very good and…
This delivery staff is very good and kind ,
18 de abril de 2020
Opinião espontânea
Worst service scam made an order which…
Worst service scam made an order which was divided into two automatically on their system a month ago which i didn't understand why, still no order recieved no reply on whatsapp or email or online chat or request a call back NON OF THEIR CONTACTS ARE WORKING and finally canceled the orders automatically without informing and took the money and nothing is going to be delivered and not taking my money back apparently.
These are the orders made a month ago.
59545211I2
59545211I1
13 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. The shippment from oversea warehouses to Dubai our warehouse stopped for a while to adjust to current pandemic situation thus we have to cancel some old orders. Please be assured that your payment would be refunded to you soon. Also, as we are solved this situation, you could start to reorder those products soon
Very bad.
Very bad.. fraud, they cancel the order them self and stolen the money.
13 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
I order 2 tablets for my kids distance…
I order 2 tablets for my kids distance education on 31st March 2020. I paid full amount by card. Kids e-learning classes starts on 8th April. Until now (09/04/2020) didn't receive any responds from them; and phone calls, whatsapp and emails are not responding.
If it is lock down in Dubai, delivery and office functions are not stopped; then why Awok only having this issue? Other online traders are working as usual and deliver their products on time and all are responds through telephone and emails. Must be point out about it with Authorities.
9 de abril de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service.
A Experiência Trustpilot
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