I had recently ordered some items. Order no 185-075-07A-1. It's showing I need to verify my phone before dispatch. But I am trying since last one week, I am not getting the otp code nor any way to c... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Hi Awok, Again, Im resending this message as I've double checked my Bank Account but there's no refund yet to my Order Number 917-055-83A-1 like you promised on your last reply. Also, ould you... Ver mais
A empresa respondeu
Refer to AWOK mail dated 4th July 2020 regarding cancellation of my oreder # 76793979A1 dated 28th May 2020, Please refund the money immediately, Pls note that in your previous reply you clamied t... Ver mais
A empresa respondeu
Thank you all for these reviews and I’m sorry about your experiences. Continue to post. I just saw their commercial and was interested. Posting real life experiences assists the rest of us in not w... Ver mais
Order #46463893A1
Order #46463893A1
Order not delivered to my friend for more than 2 weeks now!!!!!!!!
I have sent numerous email through his account and my email. I have tried to call you customer service hotline BUT NO ONE IS ANSWERING! and the worst part is that no one is available for support. You are providing links that are not working, so how can we follow-up our order? We have paid the full amount by credit card and until now the items are not there! I AM SO DISAPPOINTED WITH YOU SERVICE! Please I need someone to answer me about our order. You have taken our money and you don't give our orders on time!!!
1 de junho de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Your order is in ready for dispatch status and it was packed in warehouse, we have passed on your information to operation and warehouse people to speed up and would keep you updated with latest information. Even it is once in hundred years' pandemic, it casused too much pains over those warehouse people and delivery people. Hope that with your understanding and support, we would all get out of this pandemic together!
05/19/2020 09:13:29 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
05/19/2020 09:01:21 Rahees Ummer Order status changed Status changed to: "Packed"
05/19/2020 09:00:03 Rahees Ummer Order status changed Status changed to: "Packing"
05/19/2020 08:52:08 محمد ياسين Order status changed Status changed to: "Picked"
I am already paying my order payment…
I am already paying my order payment from my atm card and also giving my Emirates I'd copy passport copy my atm card front and back copy everything I am giving and also cutting my money from my card this is my orders number
1st order number, 89253352A1 187 dirham cutting
2nd order number ,56568673A1 45 dirham cutting
31 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your orders, they were in document in review status which means system flagged this as not receiving payment from your credit card or banking account, could you kindly check that? "Awaiting payment"
Order prevented from being fulfilled: Yes
Description modified on: 2020-04-23 15:24:18
Problem description: Awaiting payment.
This is now the 3rd review of AWOK - a bunch of liars and cheats
This is now the 3rd review of AWOK, now the officiallyy worst online shopping app!!
You replied to me on TrustPilot on 13 May, 2020, telling me that a refund of 167AED to my credit card for the order number: 266-986-52I-1 was imminent!! Yet, no refund has been processed.
What the hell are you doing?? You are clearly scam agents and untrustworthy!! I have complained to my bank to request a credit of the aforementioned amount.
Why are you lying to your customers?
AWOK should be shut down for a shoddy, unreliable service.
You need to make clear when you are refunding the money and basically the previous message that the Finance Dept is dealing with the matter is frankly a lie!!
Syed Naqvi
Mob:+971505051926
28 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. The information was passed on to finance team and please be patience during this unusual time. The
same information has been passed to finance team again with your message. Let's all thanks for all those warehouse and delivery people who are serving millions of people online during this difficult time. Please be patience and supportive . Please stay safe and thank you!
Trust breaching. Highly unprofessional
There is no update on product ordered. Order Number: 34894607A1.
No response to emails
No response to chats
No response to calls
No progress on order delivery
Such a pathetic performance. Can not understand how these sites are still working.
27 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order, it was cancelled by you. It was EID holidays, so warehouse and delivery people were not working. Since yesterday, they are processing all those orders during this days. Since you have cancelled this order, we have passed on your information to finance team to process your refund.Let's all thanks for all those warehouse and delivery people who are serving millions of people online during this difficult time. Please be patience and supportive . Please stay safe and thank you!
This is very dodgy
This is very dodgy. I ordered a phone, no response and incorrect tracking number. I have emailed them again, and told them if there's no response in 5 days I will report them to Dubai police.
Replying to them via this channel as emails don't seem to work: I have sent you two requests via email already. Try checking your inbox!
Order number: 31332210A1
27 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Please be noted for the past few days from May 22 to May 27 today were EID holidays, warehouse people stopped operation for holidays. Warehouse people and delivery people are working hard to catch up started today as all of them would be processed and on the way to you soon. Please stay safe and thank you!
Order number #789-802-63I-1
Order number #789-802-63I-1
Never received it, when I went for refund, never got the refund.
27 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order,it was 96AED order, totally 3 products inside. it was refunded by our accountant back in April 2. Could you kindly check your banking credit card account again. That would be 96 AED refund or near if some very small tranaction fee charges by your bank or credit card company. Sorry for the disruption during the lockdown period in UAE and started today, UAE started to ease up and gradually return back to normal. Please stay safe and thank you!
04/02/2020 13:36:36 Daniella Judith Liveiro Payment refunded 96 AED has been refunded.
Dear awok,
Dear Awok,
Order No. 905- 662- 31I-1
Can you tell me which day i will recive
my order. Because already delivery date delay.. I need cancel this order..
Please give your status
21 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order and it was in driver's hand since yesterday. We have passed on your information to operation people to expediate the delivery and please kindly keep your phone open, so driver could contact you.
Update, thank you for taking the COD order as record shows that you received those products
a few days ago.
05/23/2020 17:01:29 ALS Bot Order status changed Status changed to: "Delivered"
05/23/2020 17:01:29 ALS Bot Order shipped Order fulfilled
05/20/2020 10:55:56 ALS Bot Tracking number change JB252004
05/20/2020 10:55:56 ALS Bot Shipment approved Shipment approved
Thank you for your understanding and shopping during this unusual time. Please stay safe and thank you.
Are you guys really serious and is this…
Are you guys really serious and is this a scam as i have ordered some products which never got delivered and on top of that got cancelled without even a single courtesy call. Second there is no refund either almost more than 1 month+. Have sent multiple emails, tried contacting on fake whats app number mentioned on website. Still no response no contact number anywhere to contact these guys however, i am shocked someone is replying here but not sure if they resolve the issue. Order id for your information if there is anyone who can initiate refund
Order id - 43667446I2
Order id - 43667446I1
21 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your both orders, one is 20 AED and another is 14 AED refund. We have passed on your information to finance people and they would process that. We would update with you once that is latest information from finance team. Thank you for your patience and understanding during this unusal time. Stay safe and thank you!
Email support not responding
My order supposed to be with the driver . I sent an email to get the driver number because my primary phone number Might not be reachable due to my work schedule. Can somebody from AWOK please email me (my email is on the order details) the drivers number so I can contact direct and know exactly when he’s coming
Order 28654775I1
19 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked with your order and passed on your information to operation people, so they could take care of your possible changing of phone number.Please stay safe and thank you!
Update, it seems that you have received the order successfully yesterday afternoon. Please stay safe and thank you..
05/19/2020 15:16:20 ALS Bot Order status changed Status changed to: "Archived"
05/19/2020 15:16:20 ALS Bot Order status changed Status changed to: "Delivered"
05/19/2020 15:16:20 ALS Bot Order shipped Order fulfilled
05/18/2020 08:50:02 ALS Bot Tracking number change 28654775I1
05/18/2020 08:50:02 ALS Bot Shipment approved Shipment approved
05/18/2020 08:50:02 ALS Bot Order status changed Status changed to: "Order in delivery."
05/16/2020 15:15:30 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
Delayed order 42407970I1
Awok, I understand that the Covid-19 situation is causing the delay. I also understand that u have little manpower and i appreciate that you/they still work regardless. However, we hope you also understand that we as customers need updates if you're going to deliver our order or delay it and up to when. Atleast let us know whats happening. I was expecting my Order 42407970I1 to arrive today as mentioned. I tracked my order but its still processing. May i know what is happening? Please dont cancel my order.
17 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. Thank you for your understanding. It is really not easy for our warehouse and operation people are could not work from home as they have to pick, pack and ship all those customer orders. I checked your order, it is ready for dispatch status, previously urgent cases causing sanitary to disrupt operation for some days and it is gradually solved. And your order along with thousands of orders would be on the way to you soon. Thank you for your understanding and patience during this unusual time. We have passed on your information to operation people. Pleases be assured we would delivery that to you and fullfill your order。
Update:
According to our record, it seems that you have successfully received your this order two days ago on morning. ( May 18) Please stay safe and thank you!
05/18/2020 09:49:58 ALS Bot Order status changed Status changed to: "Archived"
05/18/2020 09:49:58 ALS Bot Order status changed Status changed to: "Delivered"
05/18/2020 09:49:58 ALS Bot Order shipped Order fulfilled
05/17/2020 17:08:19 ALS Bot Tracking number change JB248754
05/17/2020 17:08:19 ALS Bot Shipment approved Shipment approved
05/17/2020 17:08:19 ALS Bot Order status changed Status changed to: "Order in delivery."
Please stay safe and thank you
can awok explain whats going on with my…
can awok explain whats going on with my order 78183873A1 ?
its been more than a month and no one reply
17 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked your order and your order were in driver's hand and we are raising your issue to operation people, so they could speed up. Your order was in driver's handle since May 11, we further checked as operation people explained that the delivery disrupted by sanitary for a few days and they are taking care of your case right now along with thousands of others. Please kindly keep your phone open. Stay safe and thank you!
05/11/2020 08:58:21 ALS Bot Tracking number change JB244284
05/11/2020 08:58:21 ALS Bot Shipment approved Shipment approved
05/11/2020 08:58:21 ALS Bot Order status changed Status changed to: "Order in delivery."
05/09/2020 09:06:27 Rambabu V Order status changed Status changed to: "Ready for Dispatch"
Very very worst...and very scam I'm…
Very very worst...and very scam I'm not order anymore and ever no!
I order this awok site April 24 and after couple of days ready for dispatch,so I waiting for delivery and someone call me until may 14 I check again in tracking order I saw cancelled. I dont know how cancelled without my permission and I paid it by card and no money return to my account..so please dont order with awok I don't want that happen to you also same what they did to me.
15 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. You could easily cancel your order(usually 12-24 hours) before your package in delivery. After that, since your orders are in driver's hand and on the way to you.if you really want to cancel the order, you could tell delivery people when they call you to schedule the time for delivery, and tell them the reason if possible, they would not delivery your package and would return that to wareouse during the next shift to warehouse picking new orders for delivery, then RMA team would take care of the package and put products back to shelf in warehouse for other customers, cancel your order and refund your payment if you have prepaid. On operation side, if for some reason, for example, if your order's delivery route was disrupted during current situation, it may be cancelled, in any cases, your money would be refunded to you, please kindly share with our order number, so we could pass on to RMA team for processing. Let's thanks all for those harding working warehouse and delivery people who are working on the frontline to deliery tens of thousands of packages and cater to millions of customers at home during this unusual time and please be kindly understanding and supporting and we are sure we could come out of this unusual situation together soon. Please stay safe and thank you!
Took my money and didn't deliver the…
Took my money and didn't deliver the products. Worst online vendor in the UAE. A big scam.
My order number is 562-554-39A-1.
My order was placed on May 4 and should have been delivered a few days after. There was no response to any of the complaints that I made.
15 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked your order and your order were in driver's hand and we are raising your issue to operation people, so they could speed up. Your order was in driver's handle since May 11, we further checked as operation people explained that the delivery disrupted by sanitary for a few days and they are taking care of your case right now along with thousands of others. Please kindly keep your phone open. Stay safe and thank you!
05/11/2020 08:54:04 ALS Bot Tracking number change JB244270
05/11/2020 08:54:04 ALS Bot Shipment approved Shipment approved
05/11/2020 08:54:04 ALS Bot Order status changed Status changed to: "Order in delivery."
05/07/2020 10:59:46 Rahees Ummer Order status changed Status changed to: "Ready for Dispatch"
After dipaCh traking number is issued…
After dipaCh traking number is issued Rong number. Delivery problem .your all services shut down. No delivery after sold and received amount and No warranty claim and not any service, no receiving telephone calls.
13 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you .Would you please be kind enough to share your order number here or more information through our customer service channels so we can investigate further :
support@awok.com
and We'll get in touch with you to solve any issue you're facing. We are always here to help and improve our service during this unusual time. Thank you for your understanding and patience. Millions of customer have been served from UAE and other GCC countries in the past seven years, please be assured we are also taking into your order very seriously as you are one of our millions of valuable customers here.
Very bad,not recommended
I ordered from Awok on the 18th of April and the order was supposed to arrive within 6 days, I waited almost 10 days with no replies from them neither on the phone nor emails or WhatsApp, then I cancelled the order (674-523-74A-1) using the application, till today (almost 1 month by now), I got no refund, no body is answering anything (phones/email/facebook messenger/WhatsApp)
To be honest I do a lot of shopping online but this is the worst online store I had to deal with, my things never got delivered and the money never returned.
What is really bad is that they don’t even bother answering or sending emails,msgs... nothing...
13 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. There
were complete lockdown in UAE for more than one month from March 22 to the start of May, the previous expected delivery date was wrong, and our warehouse and delivery people are working on to be back to normal. Thank you for your understanding and please be patience. I checked your order and found that. As you said, you have cancelled and it was order of 84 AED. We have passed on your order information to finance team, so they could process your refund along with other. Please be sured that your money of 84AED is safe as we have been deliverying hundreds of millions AED of products to millions of customer over past 7 years. As lockdown eases, operation are gradually back to normal! Thank you for your understanding and patience, let's go through this unusual period together ! Stay safe and thank you!
My order is 49258363A1
My order is 49258363A1
I have cancelled it after almost 30 days
Then I have tried to contact you for the following 30 days to make a refund and non of your channels are answering
No WhatsApp no answer on email no answer on the customer service phone number
No one
No product no one to communicate or to bother himself to apologize for more than 60 days
12 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. There
were complete lockdown in UAE for more than one month from March 22 to the start of May, the previous expected delivery date was wrong, and our warehouse and delivery people are working on to be back to normal. Thank you for your understanding and please be patience. I checked your order and found that. As you said, you have cancelled. We have passed on your order information to finance team, so they could process your refund along with other. Please be sured that your money is safe as we have been deliverying hundreds of millions AED of products to millions of customer over past 7 years. As lockdown eases, operation are gradually back to normal! Thank you for your understanding and patience, let's go through this unusual period together ! Stay safe and thank you!
Refund Issue
Just wanna ask the status of my refund, track order #654-168-87l-1, the item was cancelled last 24th of april, didnt get any thing or any update. Tried to contact customer service but still no response. Its really taking too long.
11 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you . I checked your order with this one and found that 654-168-87I-1.
It was ordered on April 22 and cancelled on April 24 as you said. We have passed on your information to finance team to expediate your refund. Please be patience and understanding as it is taking long time during this unusal time! All of our warehouse and delivery people are working hard to serve many orders from online customers at this stage. Please do not worry as 131AED would be refunded to you as our finance team would check and process as soon as possible. We have been deliverying hundreds of millions of value of products to millions of online customers in GCC area, your 131 AED would surely be refunded and please do not worry. Please stay safe and thank you !
04/24/2020 09:47:52 strawberry Order status changed Status changed to: "Cancelled"
04/24/2020 09:47:52 strawberry Order canceled The order was canceled. Reason: i just need it for my work from home..but since the offices will operate next week i dont think i still need it
04/22/2020 10:56:06 AWOK Bot Order status changed Status changed to: "Pickable"
Refund Amount
I am really disappointed for AWOK SERVICES!!!!
I had placed one order on 24th April order 61651334A1 and no updates regarding the delivery after 1 week. No response when I try to contact their customer care number.
Already fedup of keep following up with them as they are giving automated emails
So I decided to cancel my order and Till today i have not received the refunded amount in my card account.
Very bad customer service
10 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order, your order was unfortunately cancelled by you during this delaying. We have raised your case to finance team, please be assured that 62 AED of your order would be refunded to you and we are asking related department to expedite your refunding. We have been deliveried hundreds of millions of products to millions of our customers. Please do not worry and those 62 AED would be refunded to you. Please stay safe and thank you during this unusual time!
Update:
According to our record, your order of 62AED was refunded to you, please kindly check your banking account, sorry for those trouble during this unusual time. Please stay safe and thank you!
05/12/2020 12:11:39 Valentina Kezhova Payment refunded 62 AED has been refunded.
05/12/2020 12:11:39 Valentina Kezhova Order payment Order payment was revoked
05/04/2020 11:52:26 MELVIN Order status changed Status changed to: "Cancelled"
05/04/2020 11:52:26 MELVIN Order canceled The order was canceled. Reason: I had placed my order in 24th April . Neither the item ready nor reply from your customer support. I know the current situation,...
Took my money and left
Order was cancelled by Awok for no reason and never received a refund. I emailed them many times through their support email, every time I got the automatic receipt but not single reply over 4 weeks, also WhatsApp them they are never online. This is such a scam. My order number is 90175256I1 I placed it on 10th March 2020, and they cancelled my order on 12th April 2020 without my knowledge and don’t give money back.
10 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Please accept our sincere apology for the inconvenience caused to you. I checked your order, your order was unfortunately cancelled during the lockdown period. We have raised your case to finance team, please be assured that 17 AED of your order would be refunded to you and we are asking related department to expedite your refunding. We have been deliveried hundreds of millions of products to millions of our customers. Please do not worry and your 17 AED would be refunded to you. Please stay safe and thank you during this unusual time!
Update:
According to our record, your order of 17AED was refunded to you, please kindly check your banking account, sorry for those trouble during this unusual time. Please stay safe and thank you!
05/12/2020 12:11:08 Valentina Kezhova Payment refunded 17 AED has been refunded.
05/12/2020 12:11:08 Valentina Kezhova Order payment Order payment was revoked
04/12/2020 20:21:09 AWOK Bot Order canceled The order was canceled. Reason: No stock available
04/12/2020 20:21:09 AWOK Bot Order status changed Status changed to: "Cancelled"
Got my Product
My product was late but received it, thank god! The product is good as well.Thank you!
10 de maio de 2020
Opinião espontânea
Resposta da AWOK.com
Dear Customer, Thanks for your patience and understanding! Our warehouse and delivery people are working hard to resume normal operation to serve millions of our customers during this unusual time. Tens of thousands of orders are being picking, packing and deliverying on the way! Please stay safe and thank you!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.