Very poor quality. I bought this Babymoov product less than a year ago and the central plastic part is already completely worn out from normal use. This is unacceptable, especially for a baby prod... Ver mais
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Wow - the customer service provided by David over the last few days has been just incredible. He went to great lengths to try and find warranty information from my baby monitor that was a gift from my... Ver mais
After 10 months of usage, my babymoov YOO Master plus monitor(receiver) stopped working. Have contacted customer suppprt and they replied very quickly and provided me with new receiver+battery. Also... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Home of Award-winning baby and pregnancy products Babymoov brings parenthood and innovation together. Since 1997, our mission has been to make everyday life easier for parents across the UK. Our expertly-designed pregnancy and baby products are all approved and co-created with parents and professionals. Whether it’s essentials like feeding products and safety gear or playtime accessories, our online shop covers every base for you and your baby. That’s paired with lifetime warranty on all electrical products and unwavering customer support, so you can buy with confidence and focus all of your time and love on your little one.
Informações de contacto
Collar Factory, 112 St. Augustine Street, TA1 1QN, Taunton, Reino Unido
- support@babymoov-uk.zendesk.com
- babymoov.co.uk
2,8
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91 opiniões
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Respondeu a 33% das suas opiniões negativas
Geralmente responde em 48 horas
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Babymoov do not honour the lifetime…
Babymoov do not honour the lifetime warranty.
Got asked to provide proof of lifetime warranty registeration delaying replacement of faulty product.
Even though it was auto registered and manually registered a second time.
They said they had no record of it, even when receipt was provided showing that it was purchased though thier website.
Have to jump through a lot of hoops in order for them to honour the lifetime warranty. should have just bought a cheaper product without the lifetime warranty. terrible customer service.
14 de julho de 2024
Opinião espontânea
Resposta da Babymoov UK
Hello Mr Khan,
Thank you for your feedback.
We apologise for any inconvenience caused by requesting details for the Lifetime Warranty on your product. This is standard practice to ensure we can assist you with any future issues that may arise.
We are pleased to inform you that a replacement receiver has been ordered and will be dispatched from our warehouse to you shortly, as already communicated with you yesterday.
If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you for your patience and understanding.
Kind regards,
Chloe
First Class Customer Care - Chloe
I purchased the Babymoov in 2021 when I had my first baby and have been using it daily to this day. It has been an absolute life saver, however after 3 years I started to have a few issues, luckily I registered for the lifetime guarantee as soon as I purchased my product, and it has been fantastic.
I emailed support and started conversing with Chloe. She was an absolute star! The best customer service I have received in a long time, she was patient, prompt in her replies, professional and helped me solve all of my babymoov issues! An absolute asset to her team! Chloe, thank you for your first class customer service!
17 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Wow, what a lovely review - this really made my morning! :)
Thank you so much and if you need anything at all in future, please don't hesitate to reach out.
I hope you have a great weekend!
Chloe
Customer service was incredibly helpful…
Customer service was incredibly helpful and quick to respond. Despite needing several emails back and forth, Chloe helped each time and responded efficiently.
26 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Thanks so much for your positive review - it's much appreciated :)
Have a lovely day!
Chloe
great business
My purchase was great. It was quick and easy. Then I had an issue with my prep maker and less than 24 hours it is resolved. I'm very happy with their product and customer service.
24 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi Ceren,
Thanks so much for your lovely review :)
Please reach out again if you need any further help at all!
Take care,
Chloe
great customer service and products
12 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Thanks so much Wei! :)
Take care,
Chloe
Babymoov steriliser
Chloe N at Babymoov uk, has been very quick to respond and resolve issue in a professional and friendly manner despite our unusual circumstances, very understanding and helpful. Their products are trustworthy and customer service just wonderful.
6 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Hello Aiga,
Thanks so much for your 5-star review!
I'm really pleased I could help and if you need anything further, please do reach out :)
Take care,
Chloe
Bought the nutribaby 4 in 1 food prep
Bought the nutribaby 4 in 1 food prep - easy to use and great for weaning. Customer service has been faultless when my little one broke the blender handle and they resolved it quickly and kindly - thanks, Chloe
5 de junho de 2024
Opinião espontânea
Resposta da Babymoov UK
Hey!
Thanks so much for your lovely review, it's much appreciated :)
Have a great rest of your week and if you need any further help at all, please let me know.
Chloe x
Awful experience
Awful experience.
The buttons for moving the camera are the wrong way around, and it is so quiet you cannot hear anything. Have contacted Babymoov who refuse to do anything even though the item was purchased 2 months ago!
I’m apparently meant to know the item is faulty whilst it is in the box and not been used!
31 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hello there,
Thank you for your review and I'm really sorry to hear you've experienced an issue with your product!
Following up from the details I've requested from you, I have looked into the details of our initial conversation.
Unfortunately, as advised, we will not be able to accept your product back as a return on this occasion, as you are now outside of the 30 day Boots returns window.
If you believe your monitor is faulty and not providing the sound you would expect - you are more than welcome to send us over a video of the issue so we can liaise with the technical team on this. This has already been requested but I haven't yet had a response from you.
In your original conversation - nothing was mentioned regarding the buttons on your product so I am sorry to hear of this. We would also need a short video of this to show the issue you're experiencing and we will then be able to assist you further.
Please feel free to reply to the ticket from last week with this information when you can and I will be more than happy to help.
Thanks again for your time,
Chloe
Amazing customer service
Amazing customer service. Chloe was very helpful advising me what spares I can order and the waiting times for parts. I’ve not yet ordered the products but I’m confident the process should be easy following my experience today.
28 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hey Fern,
Thanks so much for your review - it's much appreciated! :)
I hope you have a lovely day and if you have any further questions, please do let me know!
Chloe
Customer Service
Chloe was incredibly helpful and responsive when I had an issue. The customer service experience was excellent.
24 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hey Lorna,
Thanks so much for your positive review!
Take care and I hope you have a lovely week :)
Chloe
Brilliant products and lovely company!
Great monitor and excellent customer service. Been using the handy care monitors for a year and they’re excellent, so easy and effective. I love that they’re low emission so my baby is safer.
Recently one of the batteries stopped charging. Babymoov customer services sent a new battery out immediately, after picking up my email almost straight away. Monitor now works again and has saved me having to buy everything new! Really happy with the products and my experience with babymoov :)
24 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi there,
Thank you so much for your lovely review - it's much appreciated! I'm really pleased I could help on this occasion!
Take care and I hope you have a great week :)
Chloe
What a fantastically genuine company
What a fantastically genuine company. Unfortunately my item was damaged when it arrived but arranging a replacement has been timely and easy. Fantastic customer service- special thanks to Chloe.
13 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hey Jenna
I'm so sorry again that you received a defective product and I appreciate your understanding.
Thank you for the lovely review! :)
I hope you have a great day,
Chloe
Lost package
Really quick and helpful reply from Chloe about a lost package. Replacement sent straight away
13 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi there,
Thanks so much for your review! I'm pleased I could help and I hope you safely receive your order soon :)
Have a lovely week,
Chloe
Great customer service
Great customer service. No questions asked when a part needed replacement
13 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Thanks so much for the positive review Elisabeth - I hope everything is sorted now but please let me know if you need any further help at all :)
Take care,
Chloe
Faulty camera
I had an issue with a faulty camera and Chloe helped me sort the issue very quickly.
2 de maio de 2024
Opinião espontânea
Resposta da Babymoov UK
Thanks so much for your lovely review Jade - I'm glad I could help :)
Let me know if you have any further queries at all once the replacement has arrived.
Take care,
Chloe
Really helpful and quick to respond to…
Really helpful and quick to respond to queries. Kept me updated on my product availability as there was a brief stock issue but I was kept up to date and given realistic time frames. Chloe has been a real pleasure to deal with.
29 de abril de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi Krishan,
Thanks so much for your lovely review - it's much appreciated :)
Have a great week!
Chloe
2 in 1 maternity pillow split at the…
2 in 1 maternity pillow split at the seams after just 10 weeks of use. This wasn't a cheap product. I contracted customer service and their advice was to sew it up
15 de abril de 2024
Opinião espontânea
Resposta da Babymoov UK
Hello Rachel,
Thank you for taking the time to leave us a review. We appreciate your feedback and apologise for any inconvenience you have experienced with our product. Upon review, it has been determined that the small hole developed in the seam is related to wear and tear rather than a manufacturing error.
To address this issue, we recommend having the product repaired locally by a professional seamstress or repair at home if possible. They will be able to assess the damage and provide a solution that will restore the functionality of the product.
If you require further assistance or advice, please feel free to get back in touch. We are committed to ensuring your satisfaction with our products and are here to help in any way we can.
Thank you for your understanding,
Chloe
Great customer service!!
We accidentally ordered the wrong item, and Chloe was really helpful in answering our questions and arranging the swap - thanks!!
12 de abril de 2024
Opinião espontânea
Resposta da Babymoov UK
Hey Tim,
Thanks so much for your review and I'm so pleased you're happy with your new item :)
Take care and I hope you have a lovely week!
Chloe
Chloe was amazing
Chloe was amazing. Really quick to reply to my email and went above and beyond to resolve our issue professionally and effectively.
12 de abril de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi there,
Thanks so much for your kind review - it means a lot :)
I hope you have a lovely weekend!
Chloe
I had bought a unwanted gift and I was…
I had bought a unwanted gift and I was given a full refund on proof of posting receipt from the post office. No quibble and extremely fast refund. I would definitely recommend.
8 de abril de 2024
Opinião espontânea
Resposta da Babymoov UK
Hi Carol,
Thanks so much for your positive review, it's really appreciated :)
Take care and I hope you have a lovely day,
Chloe
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