Baked Earth  Opiniões 

80
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve had a great service from Baked Earth and my floor tiles are absolutely beautiful. Communication has been excellent and the company kept me updated on the delivery of my tiles, as they were made t... Ver mais

Classificada 1 em 5 estrelas

Made an order for Rustic Herringbone Terracotta. Arrived poorly packaged, with the majority of tiles in every single box cracked. Kindly asked for a collection and refund to be arranged, and t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We bought beautiful unsealed 150mm Sq terracotta. The tiles are porous as expected and not too porous, passed drop tests and we did not have anything like the 10% recommended wasteage. The colour vari... Ver mais

Classificada 5 em 5 estrelas

I’m an interior designer based in London. I have purchased terracotta flooring here several times over the years and have always been very satisfied with the products and service I have received. This... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de construção civil
  2. Centro de jardinagem
  3. Designer de interiores

Informação fornecida por diversas fontes externas

Baked Earth has had numerous years of involvement in the natural handmade terracotta. The reputation of our company has developed throughout the years by having a profound information and enthusiasm for natural terracotta product to fulfill the client’s needs. Our Exclusive handmade terracotta are manufactured in our family owned factory, we can assure you the highest quality. All our Terracotta Tiles are suitable for indoor and outdoor use All our tiles are suitable for underfloor heating All our tiles are handmade and to the highest quality


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

80 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as opiniões

(80)

2 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Rustic Sealed Terracotta floor tiles.

Hi, Purchased for my Kitchen, Rustic Terracotta clay floor tiles from a gentleman Ahad of Baked Earth.

I contacted Ahad for advise for my planned flooring which was much appreciated. Prompted delivery and as yet to lay the flooring the tiles are stunning.
Thank you Regards Darren

22 de novembro de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Unhelpful and extremely rude

I ordered and pad for single tile as a sample. I was then sent an email from Mr Miah to say that they would be sending me only one quarter of a tile. I said I was not happy as that was not what I had ordered or paid for, and that wanted a whole tile. Mr Miah told me to go elsewhere and "get a life". Very rude. Extra-ordinary really

6 de outubro de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Sir,

We have explained that due to heavy weight 11-12kg and the tile being made of clay. It is not possible to send out a full size sample.

We have cancelled and issued full refund.

A sample is to represent our product and quality and it clearly states in the advert we send out a smaller size as for sample purposes.

Once again, I do apologise if you feel let down.

Best wishes,
Ahad Miah

Classificada 5 em 5 estrelas

We have been so pleased with Baked Earth - absolutely brilliant!

We have been so pleased with Baked Earth. Firstly, the tiles: they are amazing and exactly what we wanted for our home, which is formerly a Victorian pub. Secondly, the service: from initial contact, to updates whilst awaiting delivery and finally to after-delivery care, Ahad and the team have been brilliant. We've not hesitated to place a further order and will likely be back in the future!

9 de setembro de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great supply and service!

I had received wonderful tiles with variation and vibrancy! The customer service prior to my order was very helpful in terms of assisting my purchase and delivery updates were always given.

27 de maio de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Sent and 18 tonne truck to my…

Sent and 18 tonne truck to my residential street then made ME pay for redelivery. Wouldn't shop with them again if my ass was on fire and they had the only fire extinguisher

To your reply

It is a fabrication
Was not informed of delivery date until the day and that was by the driver.
I'd been in all week and he was at the end of my road in a stress about the tiles.
I told him he could deliver them even though I wasn't there but he could not do this due to the unsuitability of his vehicle. We then re-arranged delivery which your company made me pay for.
None of this was my doing it was your poor planning and service and that of the courier company and poor communication. I was the one left out of pocket by it. Your service is shockingly inadequate. I hope no one else is inconvenienced by you in this way.

22 de maio de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

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Classificada 5 em 5 estrelas

Wonderful product

Wonderful product. Struggled to find large terracotta tiles and only needed a very small number. The company sent more than we needed without charge and they look perfect. Thank you!

14 de maio de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Many thanks for your lovely feedback.

Best wishes,
Baked Earth Terracotta

Classificada 1 em 5 estrelas

Sadly tiles were cracked on delivery so…

Sadly tiles were cracked on delivery so weren't able to be used as planned.

12 de maio de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Nigel Jones,

Thank you for your feedback.

We appreciate you sending us the picture of the damaged tiles.

Your order was for 2m2 of 300x300x20mm + 1 sample

23 tiles and 2m2 of 150x300x20mm + 1 sample = 45 tiles.

To cover any wastage/damaged for your order we sent you a few extra boxes of tiles.

Rustic Presealed Terracotta Tiles Square 300x300x20mm

SKU: 303020SP

Total boxes:8 = 40 tiles


Rustic Presealed Rectangular Terracotta 150x300x20mm
SKU: 301520SP

Total boxes: 12 = 60 tiles

This means you had enough tiles to complete your project.

The above was explained to you by email and we apologised as this was a fault by the transport company.

We wish you the best during this hard time.

Kind regards,
Baked Earth


Classificada 5 em 5 estrelas

Great customer service and…

Great customer service and communication, and lovely product

19 de abril de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Chloe,

We appreciate your custom and feedback.

Best wishes,
Baked Earth

Classificada 5 em 5 estrelas

Reliable company, nice tiles

I found Baked Earth to be a very helpful and reliable company to deal with. Ahad was immediately, and consistently, available to help with various questions and changes to my delivery. The tiles are good value with a very rustic finish, which is what I wanted as they match the traditional Suffolk Pinks (bricks) that my studio is built from. I'm trying out different sealants to keep the lighter peach colour (they become a much darker terracotta colour with linseed oil for example).....

12 de abril de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Natasha,

Thank you for the feedback. We appreciate your custom and look forward to hearing from you again.

Best wishes,
Baked Earth

Classificada 5 em 5 estrelas

Great tiles, price and delivery

We were looking for untreated terracotta tiles for our holiday home in France, about 60m2. We had tried local French suppliers, but were so expensive. We finally decided to search here in the UK & came across Baked Earth. They were simply great! Not only did we get the tiles at a very good price, they organised the delivery direct to our house in France. Everything went smoothly, we flew over a couple of days earlier, having been given a 2 day window for delivery, which was made by a local French company. Tiles look great, amazingly just a couple of breakages, as they came in individual cardboard packs, safely stacked on pallets. Would use them again, product, price & delivery were really good.

21 de março de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Many thanks for your custom and feedback.

Best wishes,
Baked Earth

Classificada 5 em 5 estrelas

Beautiful result

Beautiful result, great service. These are a similar stye to anything Fired Earth might offer as 'artisanal' tiles, at less than a tenth of the price. (I've checked!) It isn't a perfectly consistent (i.e. boring) finish for those that want it, and you may have to put in some work (e.g. to seal them). But we are so happy with them.

6 de janeiro de 2020
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Thank you for the kind words. We appreciate your custom.

Classificada 4 em 5 estrelas

Samples arrived very quickly

Samples arrived very quickly. I was initially sent the wrong one but it was corrected immediately and the new one sent out. I haven't purchased yet but the initial experience has been good.

13 de setembro de 2019
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Amanda,

Thank you for leaving the feedback. We look forward to hearing from you soon.

Best wishes,
Baked Earth

Classificada 1 em 5 estrelas

Below-average quality

£9 for sample and postage; sample arrives cracked. Disappointingly NOT proper kiln-fired terracotta, but crumbly, 'artisan'-made clay painted brown (the sealer, apparently). Wouldn't last a week on a well-trafficked floor.

9 de setembro de 2019
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

To keep our prices most competitive, we charge £3.00 for the samples.

You did send us an email saying the tile was broken which we apologised as this happened during transit by the courier company.

We refunded the price of the sample.

We are not sure what you mean by not proper Terracotta as we manufacture our own Terracotta in Bangladesh and import directly.

We have been manufacturing since 2001 and the sealing process is boiled linseed oil and wax.

Please try ceramic, porcelain or maybe natural stone.

Classificada 5 em 5 estrelas

solution to a tricky problem

We have a tricky project requiring unusually thin flooring and where delivery would be a problem. Baked Earth have been helpful throughout and the product is exactly what we need.

9 de setembro de 2019
Opinião espontânea
logótipo da Baked Earth

Resposta da Baked Earth

Dear Jane,

Thank you for the lovely feedback. Should you require any further information, please do not hesitate to contact us.

Once again, we appreciate your custom.

Best regards,
Baked Earth

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