I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Ver mais
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Leia as opiniões dos outros
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Ver mais
A empresa respondeu
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Ver mais
A empresa respondeu
I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Balaan
Escrito pela empresa
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Informações de contacto
Coreia do Sul
- care@balaan.com
- balaan.com
3,5
Aceitável
98 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
International buyers avoid at all costs
I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid over $300 to return one jacket to Balaan using the label they provided. I have now been receiving collection notices from Fed Ex for the shipping despite paying Balaan over $300 for their return label. I have contacted Fed Ex and Balaan numerous times over the past 2-3 months without a resolution. I received the most recent notice a few days. One of the most frustrating and unprofessional shopping experiences I have had. As an international customer I would stay away from this company. Their customer service has completely failed.
5 de agosto de 2025
Opinião espontânea
$400 return shipping charge
Purchased a pair of shoes, was charged $40 shipping. Returned shoes using BALAAN provided FEDEX label, charged another $40 shipping. Now receiving non-stop bills and harassment from FEDEX to pay $400 return shipping. BALAAN response is “sorry we are looking into it”. Been going on for months. Disputing the charges on the replacement shoes with Amex.
1 de março de 2025
Opinião espontânea
No solution in 2 months…
FedEx sent me a $300+ bill for Balaans return shipping when the return shipping should have been covered by Balaan when processing the refund. Two months has passed, and Balaan still hasn’t provided a solution to the outrageous FedEx shipping charges nor has transferred the bill over to their account. Customer service sounds like AI that only replies after a week and repeating the same message asking customers to wait. I have filed a complaint with KCA Korea, and if you are experiencing the same situation, I recommend reaching out to kftc and crossborder KCA.
20 de abril de 2025
Opinião espontânea
BEWARE - do NOT return anything to this company!
I purchased a pair of shoes that arrived, but they did not fit. I requested a refund. The shoes were never worn and returned in the condition we received them. For my $101.25 purchase, I received a $29.25 credit. That didn't make me happy, but lesson learned. This happened in Jan/Feb. THEN, in April, I received an invoice from FedEx for a $357.72 charge! I will be protesting this charge and filing a formal complaint.
4 de abril de 2025
Opinião espontânea
Where do i start
Where do i start. Told me they issued a refund but there was an issue with paypal. Never have a i had a problem with paypal before! I called paypal and nothing was issued. So they told me to give them my bank account, name, wire information and they would wire the refund..
yeah right! As if i would provide that to them! Lets see if i get my 1900 back!
14 de abril de 2025
Opinião espontânea
STARTRON Balaan 1st Experience
My Valentino belt arrived on time for my engagement and fit perfectly to accent my outfit!!! I greatly appreciate the service I received from Balaan.com
19 de março de 2025
Resposta da Balaan
Dear Valued Customer,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Very bad customer service very bad return policy
Very bad customer service. Returns were very complicated . Said free returns and offered option if free fedex pickup and then wouldn't even send return label. Now I'm stuck with item .
24 de março de 2025
Take so long and clients pay for their shipping
Take so long and clients pay for their return shipping
20 de março de 2025
Resposta da Balaan
Dear Mihaela,
First of all, we sincerely apologize for the inconvenience caused regarding your recent order.
Regarding your return inquiry, I would like to inform you that according to our internal policy, return shipping costs for returns due to a change of mind must be borne by the customer. We kindly ask for your understanding on this matter.
We will continue to strive to provide better service moving forward.
Thank you.
BALAAN
Resposta da Balaan
Dear Daoud,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I first though this site is a hoax
I first though this site is a hoax. The shipping tracking was messed up. Surprisingly the communication was great but I still didn't trust them. Seemed fake!!
Lo and behold I got my package exactly what I ordered on the day they promised. I was thrilled and shocked. They claim it's authentic goods.
Price was great.
17 de março de 2025
Resposta da Balaan
Dear Ys,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
The experience was good
21 de março de 2025
Resposta da Balaan
Dear Musaddiq,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Fast shipping/ Original product.
Fast shipping and good price. I received the original item. Everything was perfect.
25 de março de 2025
Resposta da Balaan
Dear Lilian,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta da Balaan
Dear Leon,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Your charges for delivery and return
Your charges for delivery and return, for something that did not fit, are outrageous. I will never purchase from this again.
13 de março de 2025
Resposta da Balaan
Dear Phil,
First of all, we sincerely apologize for the inconvenience caused regarding your recent order.
Regarding your return inquiry, I would like to inform you that according to our internal policy, return shipping costs for returns due to a change of mind must be borne by the customer. We kindly ask for your understanding on this matter.
We will continue to strive to provide better service moving forward.
Thank you.
BALAAN
I got shoes of Gucci ace that are too…
I got shoes of Gucci ace that are too big and not comfortable.
I sent email to ask for a refund and as usual there is no reply.
25 de março de 2025
Opinião espontânea
I had a great experience with my…
I had a great experience with my purchase and no hassle
11 de março de 2025
Resposta da Balaan
Dear James,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
배송이 아주느려 아주아주 느려
14 de março de 2025
Resposta da Balaan
Dear Sarah,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta da Balaan
Dear Thomasina,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Superfast shipping & product beautiful…
Superfast shipping & product beautiful - just as described!
6 de março de 2025
Resposta da Balaan
Dear valued customer,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery.
Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
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