I placed an order for a jacket with 2 different sizes expecting to return one in Apr 2025. Unfortunately I didn't realize I would be footing the bill for the international return shipping so I paid ov... Ver mais
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Leia as opiniões dos outros
I have been waiting for the opportunity to review this site. It was my first experience and I spent not an insignificant amount. So I waited on pins and needles hoping that I would receive my mercha... Ver mais
A empresa respondeu
I ordered a pair of thom browne shoes and did receive it in a nicely wrapped package. The product is legit and authentic. The only down side which caused 1 star to be deducted is the relatively... Ver mais
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I was a bit skeptical with some mixed reviews out there, but my personal experience has been great. I’ve ordered from Balaan twice. One was a Gucci belt, just like what I bought from department st... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Balaan
Escrito pela empresa
BALAAN is Korea's No.1 luxury online platform, offering luxury products in collaboration with renowned European boutiques.
We provide high-quality luxury brand items at competitive prices, with an extensive selection across various categories.
Discover a variety of seasonal items and exclusive collections at BALAAN!
Informações de contacto
Coreia do Sul
- care@balaan.com
- balaan.com
3,5
Aceitável
98 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Sent me the wrong item
3 de fevereiro de 2025
Resposta da Balaan
Dear Hannah,
We sincerely apologize for the inconvenience caused regarding your recent order.
We have confirmed that the return request has been processed, and it appears that the issue occurred due to a discrepancy in the color of the item you received compared to what you originally ordered.
To prevent such issues from happening again, we have reviewed the situation and conducted an inspection of our product verification process.
We will continue striving to provide better service in the future.
Thank you for your understanding.
BALAAN
Product deficient
Product deficient. Was not able to resolve with Customer service. Wasted money. Will discontinue to use.
7 de fevereiro de 2025
Resposta da Balaan
Dear Customer,
We sincerely apologize for any inconvenience caused by your recent order.
We deeply regret that the product did not meet your expectations and that our customer service was unable to provide a satisfactory resolution.
Please know that we value your feedback, and we will use it to improve our services and provide a better experience in the future.
Once again, we apologize for the inconvenience and truly hope to have the opportunity to offer you a better experience next time.
Thank you.
BALAAN
My vintage bag was PERFECT
My vintage bag was PERFECT. And the customer service was amazing , thank you so much!
31 de janeiro de 2025
Resposta da Balaan
Dear Amasia,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
We are especially grateful for your kind words about our customer service team. Providing excellent support is one of our top priorities, and your feedback encourages us to continue delivering the best possible service.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta da Balaan
Dear Sima,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Bought an item and got refunded after…
Bought an item and got refunded after waiting for 15 days for a shipment saying they dont have enough stock to fulfill my shipment. Not even apologising or anything i guess its regular for this company.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Balaan
Dear Giorgi,
We sincerely apologize for the inconvenience caused by your recent order. We deeply regret that the processing of your order was delayed due to the extended Lunar New Year holidays in Korea.
In our efforts to ensure fast delivery, we continued to check with the supplier regarding the shipping schedule.
However, we regret to inform you that the shipping was significantly delayed, and as a result, we had no choice but to process a refund. We truly understand the inconvenience this has caused and are very sorry for it.
Please know that we are continuously working to improve our services to provide you with a better experience. We will do everything in our power to prevent such issues from happening again in the future.
Once again, we apologize for the inconvenience.
Thank you.
BALAAN
I went to this website thinking they…
I went to this website thinking they had a great discount on a particular item. Next thing I know I receive a email saying that they’re low stock, so they had to cancel it smh meanwhile on the website it shows like they have that item in every size and when I say every size small medium large, extraL. A complete unprofessional boutique website I would not recommend purchasing from here because you may encounter the same issue while purchasing.
They claim that they’ll be sending a refund, but let’s see. I hope I don’t have to to call my credit card Company to file a dispute.
6 de fevereiro de 2025
Opinião espontânea
Resposta da Balaan
Dear Victor,
We sincerely apologize for the inconvenience caused by your recent order.
In the case of high-demand items, they may sell out faster than expected.
We are actively working on improving our inventory management system to prevent such occurrences in the future.
Your valuable feedback helps us identify areas for improvement, and we truly appreciate you sharing your experience with us.
Once again, we apologize for any inconvenience this may have caused, and we will continue striving to provide you with better service in the future.
Thank you for your understanding.
BALAAN
Resposta da Balaan
Dear Julie,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Import tax duty
I bought some thing from you guys like three times and every each time, I have problem with the import duty tax. I did a lot of international shopping and never got that kind of problem. I subject you guys look over this matter seriously otherwise I think you guys gonna lose a lot of customers. All areas.
26 de dezembro de 2024
Resposta da Balaan
Dear Customer,
Thank you sincerely for your continued support and for choosing to shop with BALAAN.
We are grateful to confirm that you have made three purchases through our platform, and we have thoroughly reviewed any potential inconveniences you may have experienced.
Regarding the eyewear products you purchased, it is common for U.S. customs to request additional documentation related to the manufacturer and product details. The request from customs regarding your order was also related to submitting such additional documents, and BALAAN has ensured that the necessary information was submitted promptly on the same day the request was made, facilitating a swift customs clearance process.
We deeply apologize for any inconvenience this may have caused and remain committed to providing you with better service in the future.
Thank you again for choosing BALAAN.
Resposta da Balaan
Dear Gayle,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery.
Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Sent wrong item. Eventually addressed issue
Sent wrong item and hasn’t responded to my return request after two business days
Update 1: they say it was due to lunar new year which is fair. But they also say they told me about the delay in response, but they had no such auto reply. Will update pending resolution
Update 2: Finally sent through the return label etc.
18 de janeiro de 2025
Resposta da Balaan
Dear Cliff,
We sincerely apologize for the delay in our response due to the Lunar New Year holiday in Korea.
As we do not process customer inquiries during this period, we had shared the holiday schedule via an automatic response message.
As soon as our working hours resumed, we promptly reviewed your inquiry regarding the discrepancy in the product material, and the response has been sent to you via email.
If you have any further questions or require additional assistance, please do not hesitate to contact us at care@balaan.com.
Thank you for your understanding.
BALAAN
--------------------------
Additional details :
We have carefully reviewed the additional details you have provided.
BALAAN utilizes an external application for customer service support, and we have requested the service provider to check whether any of our preset automated response messages may not have been delivered to some customers.
The provider has informed us that they will review the issue and provide a response. Once we receive their reply, we will promptly share the details with you via email.
Thank you for your patience and understanding.
I purchased a pair of sneakers they…
I purchased a pair of sneakers they were too small trying to navigate the return policy was a joke they give you 7 days in order to do this I never heard of such a short return policy for a merchant now I still have the shoes and I still don't know how to return them
23 de janeiro de 2025
Opinião espontânea
Resposta da Balaan
Dear Frank,
We sincerely apologize for any inconvenience regarding your recent order.
You can find Balaan’s return policy at the bottom of our website.
For any future inquiries, please feel free to contact us at care@balaan.com, and we will be happy to assist you promptly.
Thank you.
BALAAN
so fast delivery and good service
6 de janeiro de 2025
Resposta da Balaan
Dear Grace,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Exceptional service from beginning to…
Exceptional service from beginning to end. I highly recommend Balaan to all my friends. Thank you!
22 de dezembro de 2024
Resposta da Balaan
Dear Jay,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Got the item at a great price
Got the item at a great price and they shipped lightening quick. I’ve had domestic companies take much longer. Thank you.
15 de janeiro de 2025
Resposta da Balaan
Dear Michael,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we always strive to provide a seamless shopping experience, and we are especially glad that you were pleased with our fast delivery. Ensuring timely shipping is one of our top priorities, and we will continue to do our best to provide you with efficient and reliable service.
Your review has been incredibly encouraging for us, and we will keep working to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I couldn't find my order number and…
I couldn't find my order number and they responded to me immediately. Very impressed.
15 de janeiro de 2025
Resposta da Balaan
Dear George,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service. At BALAAN, we are constantly working to improve and reviewing our processes to provide better service to our customers.
We look forward to serving you with even greater improvements in the future.
Thank you.
BALAAN
Excellent product
My sneakers were perfect I couldn't be happier. The whole process was quick, easy and painless. I am definitely going to be on the lookout for more products from balaan.
22 de janeiro de 2025
Resposta da Balaan
Dear Jiovani,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
I wouldn't recommend buying from this…
I wouldn't recommend buying from this company. One minute they tell you they have an item for sale then couple days later after your purchase they cancel the sale saying it's out of stock . To me that isn't good at all. If you know an item on your website is out of stock and wait till a customer purchases it then waits to tell the customer oh they don't have any in stock is just wrong. Wouldnt recommend buying here due to my previous customer experience with them.
11 de janeiro de 2025
Opinião espontânea
Resposta da Balaan
Dear TS,
We sincerely apologize for the inconvenience caused by your recent order.
In the case of high-demand items, they may sell out faster than expected.
We are actively working on improving our inventory management system to prevent such occurrences in the future.
Your valuable feedback helps us identify areas for improvement, and we truly appreciate you sharing your experience with us.
Once again, we apologize for any inconvenience this may have caused, and we will continue striving to provide you with better service in the future.
Thank you for your understanding.
BALAAN
Resposta da Balaan
Dear Daniel,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
Resposta da Balaan
Dear Cassity,
We sincerely apologize for the inconvenience you have experienced with your recent order.
Typically, BALAAN products are delivered within 4 to 7 days.
In this case, since the invoice has already been issued, it appears that there was an issue during the shipping process.
As mentioned in our email, we have promptly processed your refund.
Once again, we sincerely apologize for any inconvenience this may have caused.
Thank you for your patience and understanding.
BALAAN
Online shopping made easy
Online shopping made easy! Great products, plenty of options, delivery is pretty fast too! I'd highly recommend it ♥️😎
2 de janeiro de 2025
Resposta da Balaan
Dear Al Aphan,
We are truly delighted to hear that you had a satisfying experience with BALAAN's service.
At BALAAN, we are constantly striving to improve and ensure that our customers can conveniently purchase great products at great prices.
Your review has been incredibly encouraging for us, and we will continue doing our best to offer you even more diverse and exceptional experiences in the future.
Thank you.
BALAAN
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