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Balance Coffee Opiniões 

394
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais

Classificada 5 em 5 estrelas

Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais

Informações sobre a empresa

  1. Torrefação de café
  2. Fornecedor de máquinas de café
  3. Grossista de café
  4. Loja de café
  5. Loja de comida saudável

Escrito pela empresa

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

394 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(394)

128 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great tasting fresh coffee

Great tasting fresh coffee, tried a few different brands but this is by far the best freshest tasting coffee and on top of that is one of the healthiest options you can choose

15 de janeiro de 2026
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you, Michael! We’re so glad you’re enjoying the freshness and flavour of our coffee ☺️ Cheers!

Classificada 3 em 5 estrelas

An odd setup

An odd setup. New to Balance, I Ordered a single origin bundle, thinking of it as a taster pack to find a coffee I like.

I thought it was successful, found two I did like, one I didn’t. Only to find out I cannot purchase these individually.

Received Mixed messages from the team at Balance on whether coffee can be swapped out. Ultimately wasn’t possible. Loved the coffee, but frustrated to not be able to purchase again.

If Balance spent less time on marketing claims about toxicity etc and more time (and opportunity) for their great coffee to do the talking, I’m sure they’d be one of the best in the uk!

15 de janeiro de 2026
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

We’re really sorry for the confusion and frustration, Mike! This was an internal misunderstanding, which we’ve now fixed. We’d be happy to assist you again and make this right and will send you an email to fix this.

Thank you for your patience and for giving our coffee a try!

Classificada 5 em 5 estrelas

I love Balance coffee

I love Balance coffee, it’s revolutionized my coffee drinking. Particularly since hitting the peri-menopause! Coffee used to make me jittery and anxious - now it makes me sharp and energized.
And - it tastes so much better in my new cup (a free gift as part of my subscription), I can’t explain it, perhaps less milk, but it’s incredible - thank you!

14 de janeiro de 2026
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your wonderful feedback, Kate! We’re so happy to hear Balance Coffee is hitting the mark for you and that you’re enjoying your new cup too ☺️

Classificada 5 em 5 estrelas

SO SMOOTH!

I bought a filter coffee machine for my partner as a Christmas present as he is an avid coffee drinker! I’m not…so I simply google reviewed a lot of different brands for ground coffee. I liked the thought of how clean Balance was, so gave it a go…and it’s amazing!
Even me (the tea drinker of the house), absolutely love the coffee! It’s SO smooth & tastes are subtle, but lovely. We will definitely be ordering from you again…
So, thank you ☺️

5 de janeiro de 2026
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your lovely feedback, Demi! We’re thrilled to hear you both enjoyed the coffee, and we can’t wait to have you order from us again ☺️

Classificada 1 em 5 estrelas

Dishonest practice, average coffee with premium price

They shipped coffee when there was no subscription in my account. Allegedly, due to a "system upgrade" the subscription was hidden from my account. I must have tried to pause it after receiving last order and thought I already cancelled it. It took me sometime but I am sure it's their trick to sell more coffee because most people will just accept an unwanted delivery (and pay for it).

But, I couldn't take it because I had enough coffee in stock (and I care about bean freshness). But they didn't make the return any easier:
- The first asked to refuse the delivery, but RoyalMail just left the box and left.
- Then they asked me to go to the post office, pay for the return and ship. Why would I pay for the return?
- When I asked to give me a return postage, they simply stopped responding to my email.

So you are warned, if you have the card details saved, remove it now.

How is the coffee?
It's nothing special, your local coffee roaster most likely have coffee of same taste and quality. Just buy local and help your community.

If this coffee were that much better Balance coffee wouldn't have to try to trick people into accepting an extra delivery like this.

14 de outubro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

We’re truly sorry for the frustration and inconvenience this has caused. This is certainly not the experience we want our customers to have, and we want to make this right.

Could you please reach out to us again via email at orders@balancecoffee.co.uk? We truly hope to resolve this issue, clarify what happened, and assist with the return. Your patience is greatly appreciated, and we’re committed to helping you get this sorted.

Thank you for bringing this to our attention.

Classificada 1 em 5 estrelas

Be careful with this company

Be careful with this company, they are doing something dodgy with a credit cards. They are charging online purchase as cash so the bank is applying interest on every purchase.
Talked to their support but they solved nothing.
Will be cancelling subscription.

13 de janeiro de 2026
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

We’re really sorry for the frustration this has caused. As mentioned in our email, we are now flagging this issue with Lloyds to get a better understanding of the charges. We truly appreciate your patience and hope to clarify and resolve this as soon as possible.

Please know that this issue is caused by Lloyds Bank and is not a common occurrence on our side. 🙏🏻

Classificada 5 em 5 estrelas

Best coffee I’ve ever had.

I love coffee but unfortunately over the years I’ve had stomach problems when ever I drank coffee. I saw the Balance Coffee advert on instagram and checked out the website. James explains that their coffee is 100% organic and mold free. So I decided to try some and it fantastic. The best coffee I’ve ever had and no stomach issues. They did a Christmas coffee which is amazing.
I won’t buy or use any other coffee now.

19 de dezembro de 2025
logótipo da Balance Coffee

Resposta da Balance Coffee

That’s amazing to hear, Archer! Thanks for your support! Enjoy every cup ☕️✨

Classificada 4 em 5 estrelas

Good Coffee

Good Coffee Beans to Enjoy

21 de novembro de 2025
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks for the kind feedback, Subana!

I’m glad you’re enjoying the beans. We focus on clean sourcing and careful roasting so you get a smooth cup every time. Cheers!

Classificada 5 em 5 estrelas

Absolutely love the latest delivery…

Absolutely love the latest delivery from Balance Coffee, the Christmas special is wonderful. As always, excellent service, I cannot recommend these guys enough!

2 de dezembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for the lovely review.

I’m glad you’re enjoying the Christmas special and your latest delivery. It’s great to hear the service hit the mark as well.

Your support means a lot to the whole team, David!

Classificada 5 em 5 estrelas

The best…

I have tried many different coffee’s over the last few years . And they have been ok. But I wanted something better , cleaner and eco friendly
And with Balance that’s what you get
Great tasting coffee and you know the story from bean to cup.
I am drinking the halcyon decaf at the moment. It beautiful mild and creamy
I have even bought for family and friends to try. Fantastic coffee.
Great company, nothing too much trouble. So glad I did my research.
And only balance in my future.
Love it, love it ,
Christine, Doncaster

8 de dezembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you, Christine!

It’s great to hear you’re enjoying Halcyon Decaf. Thanks for sharing with family and friends. Your support means a lot to us. 🙏🏻

Classificada 5 em 5 estrelas

Delighted with my order

Delighted with my order. Bought the coffee starter pack for my son who loves his coffee. Order arrived promptly, beans freshly roasted and packaged beautifully. My husband has now ordered some for our son in law for Xmas 🎅 definitely recommend

3 de dezembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for the lovely review, Kate!

I’m glad the starter pack went down well and arrived fresh and on time. It’s great to hear it’s now becoming a family favorite. Thanks for the recommendation. We hope your son in law enjoys it too! ☕️

Classificada 5 em 5 estrelas

Really helpful customer service

Really helpful customer service - can actually email a real human being! And great coffee. Thanks for all the help.

25 de novembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your kind words. We’re glad our team could help and that you enjoy the coffee. We appreciate your support, Harrison! 🙏🏻

Classificada 5 em 5 estrelas

Wonderful coffee

Wonderful coffee. We've been drinking Balance for almost a year now (we have subscription for every 21 day), so I can confidently say it truly does improve our well-being. I can drink as much as I want throughout the day (even before bed) and never have that feeling of a stone in my stomach or that overstimulation where it feels like my body is shaking. And if you set up your coffee machine correctly, you can really taste the nutty and chocolate flavors. I also want to highlight the excellent Customer Support team, who will help you and answer all your questions.

25 de novembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for sharing this, Elina! We’re thrilled to hear Balance Coffee fits so well into your routine and supports your well-being. Your continued support means a lot 🥹

Classificada 5 em 5 estrelas

I am happy with excellent service and…

I am happy with excellent service and response with my emails very quickly.

22 de novembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your feedback, Karen! We’re glad our service and quick responses have met your expectations. Cheers to more coffee! ☕️

Classificada 5 em 5 estrelas

Great coffee, great customer service

I've been subscribing to Balance coffee for a while and will continue to do so. The coffee is delicious and always arrives very quickly after ordering.

We buy whole beans and grind them at home, but when I have received a few free gifts (always a nice touch and a welcome addition) that are pre-ground, the coffee still tastes just as fresh.

We drink a lot of decaf in our house, and Balance's Halcyon Blend is by far the best of anything I have previously been able to buy. It is smooth, great tasting, and has a really nice after taste.

When I had an issue with an order, I contacted the team at Balance and they could not have been more helpful. They responded within hours (even late on a Saturday!) and addressed the problem straightaway.

It's a great brand with a great product, and much better than any coffee I have bought from anywhere else. It's a bit more expensive than what you can buy in shops, but you get what you pay for - it's fresher, far tastier, and not mass-produced. I won't buy coffee from anywhere else.

17 de novembro de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thrilled you enjoy the freshness and flavour of our decaf, and that our team could resolve your issue promptly, Barney! Thank you for sticking with Balance Coffee. Cheers ☕️

Classificada 5 em 5 estrelas

Lion's Mane Coffee ☕

This coffee is special in all its notes, the taste, smell, color are the best, really good non-toxic coffee is hard to find these days, but they do exist! Please try it and you will understand what I am talking about.Thank you.

9 de novembro de 2025
Opinião espontânea

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