Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais
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Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais
A empresa respondeu
Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais
A empresa respondeu
SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais
Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais
A empresa respondeu
At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.
Fresh healthy coffee, delivered with zero risk
Balance Coffee, 167-169 Great Portland Street, W1W 5PF, London, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 83% das suas opiniões negativas
Geralmente responde dentro de uma semana
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This is the only coffee I drink now. I buy coffee beans and grind them myself for freshness. My favourite is the Stability Blend but I also drink Dark Fire which is stronger. The service is great.
This was for a gift and the recipient was extremely happy. The customer service was excellent!
Customer service was sunshine and light until there was a problem. These people are stellar at blame shifting, deflecting, not answering and laying all responsibility for their errors on their customer without lifting a finger to fix problems they've created.
I was extremely careful not to sign up for a subscription as I wanted the trial pack to test the coffee. A while later with no notification I received another coffee + a mushroom elixir. I was told I had set up the sub and I would have to cancel it myself, they can't do it. Yet my account clearly stated there were no subscriptions. When I asked how to cancel something that isn't there - no reply. I was then told that I should be happy with the news that I was getting a free mushroom elixir with the coffee I didn't order and wanted cancelled. I'm allergic to mushrooms and don't want that in my house, would never have ordered it and don't want it. Their reply? Crickets.
I refused delivery and they finally settled the issue with a refund. Do I trust them? No. And neither should you. As long as everything is running sweet for you you'll be fine, but God help you if there's a problem. To me that's all you need to know about a company. And I didn't like their coffee either, it's either too green or too weak and I've travelled the world drinking coffee so I know my stuff.
Really good products - as a diabetic I need to manage my entire lifestyle ecosystem and that includes coffee. Balance coffees focus on purity helps me manage fluctuations in blood glucose better as part of my lifestyle management. I wouldn’t go anywhere else.
Amazing coffee and customer service!
I can’t drink coffee from Costa etc anymore. Once you’re used to drinking really good coffee like balance you can’t go back to drinking average coffee.
I had a couple of issues with an order (not their fault) and within an hour of emailing they had sorted it out for me. I can’t recommend the coffee or the company high enough
The company make great coffee and customer serice is good too. I'll definitely be re-ordering.
I accidentally ordered whole bean instead of ground coffee, asked if they could change to ground coffee and they responded within minutes and got it sorted!
This is some quality coffee! I have a histamine intolerance so it has enabled me to have coffee without itching which is great. The customer service is also excellent. Can't fault it and will continue to purchase 😄! Thanks!
Had a slight issue with an order, and it was resolved immediately!!! Amazing service as ever !! It’s why you just keep coming back !! The coffee is also some of (if not) the best organ coffee around bar none !!!
I only buy Balance coffee now.
I use to buy Bullet Proof Coffee and I find this to be better.
No bitter ness anymore.
Excellent coffee and excellent customer service
Great Coffee
This coffee is so good - our friends all love it too. We find it hard to have a coffee anywhere other than home now as it doesn't taste as good as Balance!
Was missing a dropper in my parcel so I emailed and they got back to me very quickly with a solution!

Resposta da Balance Coffee
I was having trouble with my order so contacted Balance who got back to me very quickly. Christian and Jallyca resolved the issue and my order was received the next day. The coffee at Balance is really lovely and even the Darkfire Energy blend, although bold, has a lovely taste and not bitter.

Resposta da Balance Coffee
Very helpful and responsive customer service.

Resposta da Balance Coffee
Not only the coffee is delicious and toxins-and-rubbish free, but the customer service is outstanding. The Balance Coffee Team was ever so helpful with managing my order while I was away, the e-mail communication was smooth and sweet.
Thank you!

Resposta da Balance Coffee
great customer service and follow up- speedy response to questions. Coffee is a game changer and finding some of the mushroom products also beneficial. Expensive yes, but for quality a must- who wants to be drinking mould when you could be reducing the toxic load and supporting a new business initiative- keep up the good work

Resposta da Balance Coffee
I was delighted to come across Balance Coffee whilst searching for a gift for a coffee connoisseur and health conscious relative. The product ticks all the boxes and will be greatly appreciated.

Resposta da Balance Coffee
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