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Balance Coffee Opiniões 

394
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais

Classificada 5 em 5 estrelas

Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Torrefação de café
  2. Fornecedor de máquinas de café
  3. Grossista de café
  4. Loja de café
  5. Loja de comida saudável

Escrito pela empresa

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

394 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(394)

129 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great Customer Service

Great Customer Service
First time using Balance Coffee, had an issue which was responded to and resolved very quickly indeed, very impressive customer service.
As yet I haven’t tasted to coffee, but I hear great things which is why I wanted to try.
I’ll be back to review once I’ve tasted the goods 😊

8 de agosto de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks for your kind words, Robert! We’re so pleased we could resolve things quickly for you. We look forward to hearing your thoughts once you’ve tried the coffee! 🙏🏻

Classificada 5 em 5 estrelas

I love my Balance Coffee every morning

I love my Balance Coffee every morning, the website is informative, ordering and delivery easy and efficient, their Coffee is the best I've had, clean and rich flavours safe in the knowledge that it's mycotoxin free.

9 de agosto de 2025
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Resposta da Balance Coffee

Thanks so much for your lovely review! We’re delighted you’re enjoying your Balance Coffee and that ordering and delivery have been easy. Cheers! ☕️

Classificada 5 em 5 estrelas

I needed to return a product and it was…

I needed to return a product and it was dealt with extremely efficiently and professionally.

6 de agosto de 2025
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Resposta da Balance Coffee

Thank you for your kind words, Eve! We’re so glad to hear that your return was handled smoothly and professionally. Your satisfaction is our priority, and we appreciate your feedback.✨

Classificada 5 em 5 estrelas

I become a regular subscriber as I love…

I become a regular subscriber as I love the coffee so much.

Great customer service and makes the whole experiences so pleasant.

30 de julho de 2025
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Resposta da Balance Coffee

Thank you so much for your kind words, Pei! We're thrilled to hear you're loving the coffee and that our team has made your experience enjoyable. It means a lot to have you as a regular subscriber, welcome to the coffee-loving family! ☕😊

Classificada 5 em 5 estrelas

Best coffee brand

This is the first brand i have tried online. After much research balance coffee stood out to me as the flavour variety looked fantastic! It’s clean, organic and mould free coffee without the crashes! Since i switched to this brand i have compared others and the taste and quality just isn’t the same. I have a sensitive gut & this coffee doesn’t irritate it at all, I no longer feel fatigued after my morning coffee and truly enjoy it’s unique flavours! I am now a balance coffee kinda girl! Definitely found the one i trust!

29 de julho de 2025
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Resposta da Balance Coffee

Thank you so much for your lovely review, Bambi. We're absolutely delighted to hear that Balance Coffee has made such a positive difference for you. It means the world to us that you chose us after careful research and that our coffee suits your needs so well. We’re so proud to be your go-to brew and truly grateful for your trust. Welcome to the Balance Coffee family – it’s a pleasure to have you with us.☕️

Classificada 5 em 5 estrelas

Great customer service

Great, fresh beans and a great story behind this business. Great customer service as well.

28 de julho de 2025
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Resposta da Balance Coffee

Thank you so much for your kind words, Ben! We're also glad our customer service made a great impression. Looking forward to serving you again soon! 😊☕

Classificada 5 em 5 estrelas

Excellent product

Excellent product! Clean organic mold free with a great taste. Appreciate the quality of the product.
Exceptional customer service.

14 de julho de 2025
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Resposta da Balance Coffee

Thank you so much, Shamz! We're delighted you’re enjoying the quality and taste and we truly appreciate your kind words about our service! 🙏🏻

Classificada 3 em 5 estrelas

Subscription I was not aware of

I ordered coffee in mid June. In mid July I received another Kilo of same that I hadn’t knowingly ordered. When I then checked my e mails I saw references to a subscription. That was first I knew about it. On Sat 17th July I rang their number. It didn’t ring. Subsequently sent at least 2 messages that disappear into the aether and leave no record.
Phoned on following Monday: Voicemail referring me to some info@ location that I couldn’t e mail.
Their communication is one way. Absolute joke and yet the feedback is generally good.
Update: Have since received several e mail apologies and the company has refunded the payment even though I did apparently order a subscription.

17 de julho de 2025
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Resposta da Balance Coffee

Thank you for your update and for giving us the opportunity to resolve the matter, Nick. We're glad we were able to assist you and address your concerns privately. Your feedback is truly appreciated and helps us continue improving. Thanks again for your patience and understanding. 🙏🏻

Classificada 5 em 5 estrelas

Amazing coffee and experience!

Great tasting coffee and great customer service! Super responsive and friendly

14 de julho de 2025
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Resposta da Balance Coffee

Thank you so much, Asil! We're glad you're enjoying the coffee and our service; it means a lot to us! Cheers ☕️

Classificada 5 em 5 estrelas

I searched online over the weekend for…

I searched online over the weekend for a healthy coffee with no toxins including mold, and came across Balanced Coffee. After looking around the website I was happy to place my order which was actioned immediately.

I recieved my order this morning, and have already enjoyed my first cup, which was better than I could have wished for.

When the time arrives I will certainly be reordering from this company. Really lovely coffee and great personal service too.

15 de julho de 2025
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Resposta da Balance Coffee

Thank you so much for your kind words, Frances! We're thrilled to hear you enjoyed your first cup and had a great experience with us. We truly appreciate your support and look forward to serving you again soon! ☕✨

Classificada 5 em 5 estrelas

Love this coffee

Love this coffee - fantastic taste & wonderful customer service!!
Extra bonus it’s healthier for you & love the little samples to try out x
Would highly recommend- look forward to my morning treat , and don’t need to step out for it !!

13 de julho de 2025
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Resposta da Balance Coffee

Thanks so much for the lovely review, Carolyn. We're chuffed you're enjoying the coffee and the little extras. Delighted to be part of your morning treat! Cheers ☕️

Classificada 5 em 5 estrelas

Not only do they supply high quality…

Not only do they supply high quality coffee, If you’re unlucky enough to encounter an issue, they will sort it out promptly and efficiently. Highly recommended.

9 de julho de 2025
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Resposta da Balance Coffee

Thanks a lot for your lovely review, Addison! We're glad you’re enjoying the coffee and really appreciate your kind words about our service 🙏🏻

Classificada 5 em 5 estrelas

The perfect toxin free coffee

This company makes the perfect coffee for people who are looking for clean toxin and mould free coffee. This was the first time I’ve purchased coffee from them and it was a very good experience right from ordering to delivery. The customer service is very good and also the communication about my order was excellent. I’ve been very impressed so far and would definitely recommend Balance Coffee.

6 de julho de 2025
Opinião espontânea
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Resposta da Balance Coffee

Thank you so much for your kind words! We're really pleased to hear you had a great first experience with us and that everything from ordering to delivery went smoothly. Appreciate your support and recommendation ☕️

Classificada 5 em 5 estrelas

Healthy tasty coffee!

Being a coffee lover and starting a low tox health journey a little while ago I was so happy to discover I didn’t have to compromise on coffee. The dark fire energy tastes amazing, the subscription makes sure you have more than enough for a month (mine lasts about 6 weeks with my coffee machine) and the customer service here is second to none.. also the free elixir samples are a really generous touch! Can’t fault you guys thank you so much ☺️

1 de julho de 2025
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Resposta da Balance Coffee

Thank you so much for your lovely feedback, Katie. We're so happy you're enjoying Dark Fire Energy and that our subscription fits your routine perfectly. Glad the elixir samples were a hit too. We truly appreciate your support! Cheers! ☕️

Classificada 5 em 5 estrelas

New to Clean Coffee & Chaga

Being a coffee lover and on my own health journey, decided to invest in quality coffee from Balance to start. Only just opened my Stability blend and looking forward to trying their blends to compare soon.

In addition, I love the owner's obsession with the huge health benefit of mushrooms and will be monitoring my Chaga elixir over the next few weeks.

17 de junho de 2025
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Resposta da Balance Coffee

Thank you so much for your kind words, Maxine. We're glad you’re enjoying the Stability blend and excited for you to try the others. Happy to hear you're giving the Chaga elixir a go too. We can’t wait to hear how it goes! ☕️☺️

Classificada 5 em 5 estrelas

I bought a second batch

I bought a second batch, this time going for the Stability blend. A really good morning coffee. Not as potent as the darkfire blend but a bit more subtle.

26 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for trying out the Stability blend, John! We're glad to hear you’re enjoying it as a smooth and subtle morning brew. We appreciate your support and love hearing your thoughts. Happy brewing! ☕

Classificada 5 em 5 estrelas

Absolutely Fantastic Coffee and Service

Absolutely Fantastic Coffee and Service

I've been blown away by both the quality of the coffee and the outstanding customer service from this company. The beans are incredibly fresh—you can smell the richness as soon as you open the bag. Every cup is smooth, full of flavor, and clearly roasted with care. You can really taste the difference.

On top of that, the customer service is exceptional. The team is friendly, responsive, and genuinely passionate about what they do. My order arrived quickly and was beautifully packaged.

If you're looking for high-quality, freshly roasted coffee and a company that truly values its customers, this is it. Highly recommended.

24 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for the lovely feedback, Daniel. We're genuinely grateful for your kind words and thrilled to hear you're enjoying both the coffee and the service. It means a great deal to us that the quality and care we put in are coming through in your experience. ☕️

Classificada 5 em 5 estrelas

Great customer service as well as great coffee!!

I have a monthly subscription with Balance and the service is excellent. Whenever I have had a query about a delivery or anything like that, they are so quick to respond. Great service as well as great coffee!!

23 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks a lot for the kind words, Georgia. We're so pleased to hear you're happy with both the coffee and the service. Cheers to more coffee ☕️

Classificada 5 em 5 estrelas

Great coffee

Great tasting, toxin free coffee. Efficient and friendly service too!

20 de junho de 2025
Opinião espontânea
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Resposta da Balance Coffee

Thanks so much, Harriet. We're really glad you're enjoying the coffee and appreciated the service. 🙏🏻

Classificada 5 em 5 estrelas

Exceptional Customer Service …

Although i haven’t tasted the coffee yet i am writing this on the back of exceptional customer service and fast delivery which is very rare these days. Emails were answered fast, there was no spamming and i was informed about my parcel by the company, all the way to my door. Thank you

11 de junho de 2025
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Resposta da Balance Coffee

Thank you for the lovely feedback, Indra. We're really pleased the service stood out and hope you enjoy the coffee as well. ☕️

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