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Balance Coffee Opiniões 

394
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais

Classificada 5 em 5 estrelas

Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Torrefação de café
  2. Fornecedor de máquinas de café
  3. Grossista de café
  4. Loja de café
  5. Loja de comida saudável

Escrito pela empresa

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

394 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(394)

129 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Delicious

I'm not big fan of real coffee but I thought I will try it....it's DELICIOUS and organic!!! Good price, very fast delivery and smooth communication. Highly recommended.

9 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks so much for giving us a try, Monika. We're really glad you enjoyed it and appreciated the service too. 🙏🏻

Classificada 5 em 5 estrelas

My new best friend. Balance coffee.

I usually buy my coffee from USA, but with ? over tariffs, I decided to try the UK market. I have had cancer in the past and have been left with a delicate digestive system. I have a ration of one coffee a day. Balance coffee has not caused me any problems whatsoever. Plus it has a selection of variants to try. I had a few problems with my second order, but the matter was patiently rectified by Christian and his team. Many thanks to Balance coffee for both excellent flavoured coffee and service.

9 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for sharing your experience, Tania. We're so pleased the coffee has suited you well and that Christian and the team were able to help. It really means a lot to us. ☕️

Classificada 5 em 5 estrelas

Great customer HUMAN service

Well I've just ordered my first lot of mushroom coffee - I LOVE my coffee but it can really push my jitters!
The customer service from Balance has been fab. Really quick to respond and not pushy at all. I have been umming and ahhring for a while and they are patient and give me info which is useful, plus they offer great deals to get you going. I chose Balance coffee because they have everything I want, integrity! Which isn't true with many companies so I would recommend to everyone, especially if this is your first time using mushroom coffee.

7 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks so much for the kind words! We're really pleased you felt supported and that our team could help you feel confident in your choice. We hope you enjoy your mushroom coffee. ☕️

Classificada 1 em 5 estrelas

They must write their own reviews.

They must write their own reviews.
Tried to order twice from this company. First time they took two weeks to send a sample. The second time the wrong order and wouldn't change it.
Do they leave their own reviews? I'd say so. Even coffee pros say how bad their customer service is, which consists of an email and a defunct answering machine. The words of the reviews are very similar, plus only 219 in five years of trading..... mmmmm
They pass themselves off as hip and fair trade but my experience left me openmouthed with shock at being scammed.
No doubt they'll answer my review with the normal PR nonsense, but no customer should be treated so unfairly. Be warned.

5 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

We're really sorry to hear about your experience and truly regret that we weren’t able to replace the ground wholesale coffee as requested, John. We’ve reached out via email twice, as we’d still love the chance to support you and make things right where we can. We understand your frustration and genuinely want to help however possible.🙏🏻

Classificada 5 em 5 estrelas

Great taste, and healthy.

Great coffee, tastes wonderful and its healthy. . Great customer service. Couldn't be happier.

2 de junho de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks a lot for the lovely feedback, Charlie. We're so glad you're enjoying the coffee and the service. It means a great deal to us. 🙏🏻

Classificada 5 em 5 estrelas

Great beans

Great coffee taste and quality exceptional

19 de maio de 2025
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for the kind words, Lennon. We're so pleased you're enjoying the taste and quality of the coffee.

Classificada 5 em 5 estrelas

Part of my order was missing

Part of my order was missing. I contacted customer services and they replied quickly to resolve the issue. Sending out the missing coffee bag asap. Very happy with service and the product is excellent too.

31 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks for your lovely feedback, J. We're really glad we could resolve it quickly and that you're happy with both the service and the coffee. Cheers ☕️

Classificada 5 em 5 estrelas

Great coffee

Great coffee! Clean and taste notes that match the descriptions. Impressive customer service with a generous ethos.

26 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks so much for the lovely feedback. We're really glad you're enjoying the coffee and that the service made a good impression. Cheers ☕️

Classificada 5 em 5 estrelas

Great coffee!

Really good coffee sent reliably every two weeks. Very helpful with queries. Would thoroughly recommend!

8 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks so much for the kind words, Carolyn. We're really pleased you're enjoying the coffee and the service. Means a lot to have your recommendation. 💫

Classificada 5 em 5 estrelas

Nice tasting coffee

Nice tasting coffee. Bit more expensive than others I've tried but nice packaging and good service

16 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks for your feedback, Steve. We're glad you enjoyed the coffee and appreciate you noticing the packaging and service.

Classificada 5 em 5 estrelas

Great coffee and service

The coffee is fantastic and the customer service when I had a bit of trouble with ordering was brilliant. I can’t fault them at all!

16 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks a lot for the lovely feedback, Jessica. We're so pleased you're enjoying the coffee and that we could help with your order. ☕️

Classificada 5 em 5 estrelas

Great coffee, great device

I had a delivery issue. Balance coffee sorted it out straightaway. Great coffee, great customer service. What more can I say. Good luck to you guys!

All the very best
Tom

12 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thanks so much for your kind words, Tom. We’re really glad we could sort things quickly for you. Delighted you’re enjoying the coffee and truly appreciate your support. ☕️

Classificada 5 em 5 estrelas

love it!

I’ve been using Balance coffee for a year now and really love it. Every two weeks, their delicious coffee beans arrive at my door - just lovely. Also, very kind customer service!

5 de maio de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you for a year of support, Mel! We’re so happy our coffee and service have brought joy to your routine — here’s to many more cups ahead! ☕️

Classificada 5 em 5 estrelas

No mould.

I use a bean to cup machine and buy the whole beans. My previous coffee would grow mould in the container before I emptied it. Balance coffee not only tastes good, but does not grow mould, which must be better for health.

30 de abril de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

We're so glad you're enjoying the taste and freshness of our beans! It means a lot to hear they're making a difference in both flavour and peace of mind. ✨

Classificada 5 em 5 estrelas

Love everything about this company

Love everything about this company! The quality of the product itself is superb and I haven't found better whole beans for our Eletta machine. But on top of this, customer service and delivery is absolutely spot on - quick, personal responses and a genuinely good reward programme for repeat purchasers. We started with the discovery bundle and quickly found our favourites - would recommend this to anyone considering a subscription. I took a 6 month break from caffeine while pregnant and with my baby due next week, I am counting down the days to my first cup of Balance Coffee!

25 de abril de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your kind words, Lauren! We're thrilled to hear you've loved the beans, service, and rewards. Cheers ☕️

Classificada 5 em 5 estrelas

I seldom leave reviews but…

I seldom leave reviews but there are some experiences that compels. Balance Coffee is one of them. It is the only coffee roaster that supplies coffee which does not give me jitters or side effects after caffeine intake - pure quality! After trying several roasters across the country, I think Balance is probably best in the country imho. The best in taste, quality and customer service.

16 de abril de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much, Mario! Your feedback means the world to us. We're thrilled to be your top choice for quality coffee and can't wait to keep serving you! ☕️🙏🏻

Classificada 5 em 5 estrelas

Outstanding coffee and customer service!

I have been ordering with Balance for several months now and not only is their coffee outstanding in terms of quality and taste but their customer service is also fantastic! I would highly recommend giving them a go! We love the Darkfire brand as its delicious!

3 de abril de 2025
Opinião espontânea
logótipo da Balance Coffee

Resposta da Balance Coffee

Thank you, Bee! We're so grateful for your continued support and thrilled to hear you love the Darkfire blend as much as we do! ☕️

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