Unfortunately I can not recommend this product when buying from the USA. I was charged $81 import tax on the product, when I contacted the company they said if I had clicked on a question mark I would... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Mega Produkte. Freue mich sehr über mein Setup. Es gab 2-3 Kleinigkeiten, durch „beide“ verursacht. Im kompetenten und lösungsorientem Austausch, konnte pragmatisch Einigung erzielt werden. Einzig... Ver mais
A empresa respondeu
I purchased balolo cockpit and accessories .Every piece speaks quality and its modular add-ons are something which you will no find anywhere else. I am so satisfied with my purchase . Made my home wor... Ver mais
A empresa respondeu
⭐⭐⭐⭐⭐ I'm extremely happy with my Cockpit Monitor Stand Large in Solid Wood from Balolo. It looks fantastic on my new desk setup and the build quality is excellent. I also purchased a few accessorie... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Seit 2012 entwickelt und produziert balolo hochwertige Produkte aus Holz. Dabei werten wir nicht nur die neusten Produkte, wie den HomePod Mini oder den Apple MagSafe funktional und optisch auf. Mit dem Setup Cockpit haben wir eine Bildschirmerhöhung entwickelt, die durch ihr modulares Zubehör das Arbeiten einfacher, ergonomischer und aufgeräumter macht.
Informações de contacto
Schloßstr. 2, 53773, Hennef, Alemanha
- info@balolo.de
- balolo.de
4,4
Excelente
289 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Very good and premium product
Very good and premium product, definitely worth the price, strongly reccomend! I got myself a monitor stand aswell as a few attachments for it and it was all very easy to install and feels very premium.
10 de abril de 2026
Opinião espontânea
Resposta da BALOLO
Hi Nicholas,
thanks so much for your feedback!
We’re really glad to hear you’re happy with the quality of our products. Enjoy your new workspace. :)
Your BALOLO-Team
DO NOT ORDER if in UK
As previous reviewers have stated they have a scam running where they show free delivery to UK but don’t disclose massive import fees.
Surely it would just be easier to disclose them and protect your brand rather than trying to scam people and getting loads of 1* reviews.
On the surface their customer service were responsive but it’s been over two weeks now since I declined to accept delivery of the goods… I’ve emailed twice to tell them I’ll issue a chargeback with Amex as they’ve failed to refund me.
So I’ve issued a chargeback against them. So, not only will they have another 1* review they’ll be incurring fees from their payment processors all because they don’t disclose the ludicrously high import charges into the UK.
Complete waste of everyone’s time and money. Save yourself the hassle and don’t order.
29 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Robert,
thank you for your feedback.
We’re sorry to hear that you are disappointed with the process and your overall experience.
As previously communicated directly with you, customs duties and import fees for shipments outside the EU are determined and collected by the local authorities in the destination country. Unfortunately, we have no influence over these charges. We also inform about possible import duties in our shipping section, which is accessible during checkout, to ensure transparency for international orders.
Regarding your refund: as already explained, we will of course process the refund as soon as the parcel has been returned to our warehouse. The return shipment is trackable, and we are currently monitoring its progress. Once it has safely arrived back with us, the refund will be issued immediately.
We kindly ask for your understanding that we cannot process a refund while the parcel is still in transit or potentially awaiting return processing. Depending on the carrier, such returns (e.g. Royal Mail) can take up to 21 days.
If you have any further questions, please feel free to reach out to our customer service at any time.
Your BALOLO-Team
5* Products with a 10* Service
Best Choice Ever, it's more than a product, it's an investment.
30 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Carimo,
Thank you so much for your kind words!
We’re really happy to hear that you see it as more than just a product and that it adds real value to your setup.
Your BALOLO-Team
Very good quality product
Very good quality product, fast delivery from Germany. I really like the possibility to customise your cockpit as you like.
9 de abril de 2026
Opinião espontânea
Resposta da BALOLO
Hi Labat,
Thank you for your kind feedback! :)
We’re very happy to hear that you’re satisfied with the product quality and delivery, and that you enjoy the customization options.
Your BALOLO-Team
The build quality is amazing
The build quality is amazing, I had some issues with the adhesive pad due to my carelessness and they were kind enough to send me a replacement.
Would highly recommend!! :)
3 de abril de 2026
Opinião espontânea
Resposta da BALOLO
Hi Aditya,
Thank you for your kind feedback!
We’re really happy to hear that you’re satisfied with the quality and that we could help you out with a replacement.
Your BALOLO-Team
Premium grade desktop cockpit...with best in class service.
My new desktop cockpit is the single greatest addition to my home working setup I've ever bought. Top quality craft, packaging felt super premium and luxurious, and my desk space has gone from crowded, cheap-looking and messy to calm, clear and focused. Everyone has commented on how slick and pro it looks.
To top it off, they helped guide which setup would work for me, helped with custom and import issues I was having, and just maintained brilliant dialogue with me throughout.
Come for the professional-grade desktop cockpit to make homeworking amazing. Stay for the incredible service from brilliant people. Awesome.
7 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Jacob,
thank you so much for this incredible feedback!
We’re truly happy to hear that your new Setup Cockpit has made such a positive difference to your workspace and overall experience. It also means a lot to know that our support throughout the process was helpful for you.
Enjoy your setup, and thanks again for your trust and kind words!
Your BALOLO-Team
Everything perfect
I ordered the Setup Cockpit with a few accessories, and all items have a great quality. Good wood and the accessories are very well produced.
All came very well packaged, without any damage whatsoever. So Everything went smoothly.
10 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Guilherme,
thank you for your great feedback! :)
We’re very happy to hear that everything arrived safely and that you’re satisfied with the quality of the Setup Cockpit and accessories.
Thank you for your support and we hope you enjoy your new workspace!
Your BALOLO-Team
I purchased the Cockpit setup for my…
I purchased the Cockpit setup for my desk, complete with laptop, tablet, and phone stand. I needed to purchase as a business, and the customer service was fast and punctual, as were the shipping methods. Everything was perfect! Excellent products, both quality and design. They've improved my work because now I have everything in order and can monitor everything at a glance.
20 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Luca,
Thank you so much for your kind feedback!
We’re really happy to hear that the Setup Cockpit is helping you stay more organised and improving your workflow. It means a lot to us that both the quality and design meet your expectations.
Your BALOLO-Team
Der hohe Preis hat sich gelohnt.
Ich war zuerst etwas skeptisch wegen der hohen Preise. Habe mich dann von den vielen tollen Bildern überzeugen lassen und jetzt, wo ich meinen Desk selbst mit dem Balolo Cockpit ausgestattet habe, würde ich es nicht mehr hergeben. Es ist den Preis definitiv wert! Extrem gut verarbeitet und hochwertig. Mein Desk fühlt sich heute fast ein bisschen nach Wellness an.
1 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Lukas,
vielen Dank für dein tolles Feedback!
Es freut uns sehr zu hören, dass du so zufrieden bist und dein Setup jetzt genau deinen Erwartungen entspricht.
Wir wünschen dir weiterhin viel Freude mit deinen BALOLO Produkten.
Dein BALOLO-Team
Good service
Balolo looking good on my desk fits perfect with the addons
Thank you
And came to a resolution on import fees issue
Will shop again
9 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hello,
thank you for your feedback! We’re really sorry that the customs fees caused frustration and for any delays you experienced. For shipments outside the EU, import duties are set by local authorities, and unfortunately we don’t have control over them. We do include a note about possible import fees in our shipping section, which is also linked during checkout, so customers are aware ahead of time.
If you like, feel free to reach out to our customer support. We’d be happy to look at your order together and see how we can help make things right.
Aside from all that, we truly hope that our products still bring you joy and enhance your workspace.
Your BALOLO-Team
Great Customer experience
From a positive perspective it is a really nicely thought through and well made product. However it is very expensive, especially once here in the UK you have to pay import tax which in my case was north of £90. Would I have ordered if I had known before I hit the pay button. Probably not. There's a wealth of similar products on the market with a more reasonable price point. Update: Further to. the initial rating comments above Balolo reached out and kindly refunded me half of the cost of importing which is a kind gesture. Therefore upgrading to 5 stars due to the excellent customer service.
20 de fevereiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi Mikey,
Thank you for your feedback! We’re glad to hear you appreciate the thought and quality that went into the product. We understand that the overall cost, especially once import fees for the UK are included, can feel high. Customs duties are set by local authorities and are unfortunately out of our control. We always try to be transparent in our shipping section about potential import fees for orders outside the EU.
If you like, you can also reach out to us directly and we can look together to see if we can find a solution.
We really appreciate your input and hope you still enjoy your BALOLO products!
Your BALOLO-Team
Happy with the aesthetics
I am very happy with the aesthetics and the fact that it is handmade. I am still waiting for the Desk Cockpit. But the Setup Cockpit is already shining on my current desk. It feels way more lovely to work at my desk now!
6 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi Thijs,
Thanks so much for your feedback! We’re so glad your Setup Cockpit is already making your desk feel better. We’re sure the Desk Cockpit will round everything off perfectly and make your workspace even more awesome!
Your BALOLO-Team
Supreme quality monitor desktop stand made in Germany
Luxury looking monitor desktop stand of premium quality, natural wood, sturdy construction, and the best of all endless modifiability that would suit your needs!
12 de fevereiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi Adam,
Thanks for your awesome feedback! 😊 We’re really happy to hear you’re enjoying the quality and flexibility of your Setup Cockpit.
Your BALOLO-Team
I love the quality and the clean design.
I love the quality and the clean design.
26 de fevereiro de 2026
Opinião espontânea
Highly recommend! Great quality items
Highly recommend! I ordered the large desk shelf, laptop riser and headphone stand. The delivery was quick from Germany to the UK and everything was really nicely packaged, so I was excited as soon as I opened the box. You can really tell how good quality the pieces are. They are well made and feel substantial and were easy to put together. It's made my desk set up look so much more aesthetic! I will be buying more items.
20 de fevereiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi Hollie,
Thanks so much for your feedback! 😊
We’re thrilled to hear your BALOLO pieces are making your workspace look and feel awesome. Enjoy your workspace!
Your BALOLO-Team
IF YOU'RE IN THE UK - AVOID
Wish I'd read more reviews before buying. Product is nice enough (expensive) and it's not a scam - HOWEVER do not be fooled by the free UK shipping they plaster all over their website. Apparently I was meant to click on a tiny question mark somewhere on the checkout page to discover it would cost an additional £122 in import fees.
A 50% discount on these fees was offered - great, I thought, not a bad gesture. Oh no, once it's processed it's actually a 50% discount on part of the additional costs.
I really wish buying nice stuff from the internet wouldnt be easier with the assistance of a lawyer checking all the fine print as you go through but with these guys that's what I'd recommend. If you're in the UK - avoid.
Product itself is decent - value for money including hidden costs = terrible.
4 de março de 2026
Opinião espontânea
Resposta da BALOLO
Hi James,
Thanks for your feedback! We’re glad we could find a solution together.
Regarding the import VAT, we offered a 50% refund, and this was clearly outlined in our communication. As noted during our email conversation, it seems there was a misunderstanding regarding the details of this offer.
For shipments outside the EU, customs duties and import fees may apply. These are set and collected by the local authorities in the destination country, and unfortunately, we cannot influence them. We also highlight this in our shipping section, which is linked during checkout, to keep customers informed about possible import duties for international orders.
We really appreciate your input and hope you continue to enjoy your BALOLO products!
Your BALOLO-Team
great product well designed …
great product well designed and manufactured. All built with high quality products perfectly fitting together. It made me fun setting it up and assemble all to the end product.
22 de janeiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi Florian,
Thank you for your kind words! We’re glad to hear you enjoyed setting up your BALOLO products and that everything fit together so well.
Enjoy your workspace!
Your BALOLO-Team
Fantastic products that look and feel great
Fantastic products that look great and feel/are high quality. Shipping was also very fast.
14 de fevereiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi,
Thank you so much for your feedback! We’re thrilled to hear you’re happy with the quality of your BALOLO products and that they arrived quickly.
Enjoy your setup!
Your BALOLO-Team
They hide the fact that customs charge…
They hide the fact that customs charge on top of the price you pay deep within their shipping terms and conditions, so realistically nobody is ever going to read it until it's too late. Then, your item won't arrive, nor will you get an email notifying you. You have to ask Customer Support why your item hasn't arrived, and only then do you discover it's being held at customs, with a WHOPPING fee to release it. Last time I'm buying from these guys.
20 de fevereiro de 2026
Opinião espontânea
Resposta da BALOLO
Hi Tom,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations.
For shipments outside the EU, customs duties and import fees may apply. These charges are set and collected by the local authorities in the destination country, and unfortunately we have no control over them. We do mention this in our shipping section, which is also linked during checkout, to inform customers about possible import duties for international orders.
To clarify, customs charges for UK orders are not collected by us but by UK customs. While we offer free shipping, this does not include import fees that may be required by local regulations. The shipment status and any pending customs fees can also usually be seen in the tracking information.
We understand that such charges can be frustrating and truly appreciate your feedback.
Your BALOLO-Team
High-quality product
High-quality product and an excellent overall experience. The support team was also very responsive.
10 de fevereiro de 2026
Opinião espontânea
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.