Baltic Børn  Opiniões 

I really wanted to love shopping at Baltic Born, but the return and exchange process is a major letdown. Be aware before you buy: you cannot exchange items. If something doesn’t work out, you have to return it, wait for a store credit, and then repurchase the item yourself hoping it's still in stock.

What’s worse is that they won’t honor any previous discounts or free shipping, so you’ll end up paying those again when you reorder. That means if you bought something with a promo code or during a free shipping period, too bad you’re out of luck.

And forget about getting your money back. Returns are only accepted for store credit, no exceptions. It really makes the whole experience frustrating and inconvenient. I won’t be shopping here again unless they seriously improve their policies.

I wish I read these reviews before I purchased a dress . The dress was nice but a bit too small. The return policy is so bad. I knew it was for store credit but I purchased with a first time buyer discount which you are not allowed to use on your next purchase. I want to get the exact item in a larger size.Not to mention having to pay the shipping fee again. This company is not customer friendly. There are so many online clothing sites that make it easy to buy and return that there is no need to shop here honestly.

I would rank them as a 0 if I could. I purchased a dress that fabric wasn’t worth the price. I also PAID $3.98 so I could return the dress since I had never ordered from them (additional fee to return). When I received it, I did not like it and was too big. So I filed for a return and they sent me a note that they could not return this because someone had filed a damage complaint on the order. I showed that this was not me but they said they could not return (was within 10 days of receiving the dress). I had to file with my credit card for refund. I will never order from them and would recommend buyer beware.

Purchased two (expensive) dresses only to find the fabric and cut of them are not how they were depicted on their website - Beautiful dresses but this time and the time prior they NEVER fit as shown on their website. The cut and/or proportions are usually OFF. They have cut corners in the fabric department in the past couple of years - Feel cheaper than prior.

I also think the “store credit only” is RIDICULOUS, when this is not a store front, and you cannot go anywhere to try the items on prior to buying?!! TOTAL RIP OFF!!!

It is common practice to order several dresses at once from an online vendor. This vendor should be much more straight forward with their "no refund" policy. A very shady business practice IMO

YOU CANT RETUN ITEMS FOR YOUR MONEY BACK EVEN THOUGH IT STATES “FREE RETURNS” WHICH IS VERY MISLEADING. YOU CAN ONLY RETURN FOR STORE CREDIT WHICH THE RETURN SHOULD STATE “FREE EXCHANGE” SCAM.
My wife is not happy!

The dress I ordered was fine. Their return policy is terrible. They offer this "package protection]," which seems like it allows for free returns. However, all it does is offer insurance on the shipping. They do not offer refunds, only in-store credit. This was not clear during the checkout process. Not recommended.

The wonderful selection of dresses! The designs and colors were outstanding! Would highly recommend too family and friends!

My package got lost and if I hadn’t bought package protection, I’d be out $100 with no dress. Ordered on 3/13 for my baby’s first birthday party, which was on 4/6, didn’t get a dress til 4/16. Plan accordingly.

Customer service was a 6/10 experience. It took them 4 days to confirm they would be sending me a new dress from when I followed the link to make a claim.

In terms of the dress itself, I’m 5’8” and the dress is STILL way too long. So not only did I not get to wear it for the occasion I bought it for, it doesn’t fit right and will need to be hemmed if I ever plan to wear it in the future. At least it looks like the photo online.

This was purchased as a gift. Shipping took a litte longer than expected. Other than that, everything was fine.

I’d give zero stars if I could, received one dress with a hole in it, other dress was the wrong size, I am still waiting on credit for one of the dresses. They have no returns, store credit only and won’t refund shipping even though they sent a damaged dress! There is no contact support, only incredibly slow robotic email support. HORRIBLE experience

I ordered two dresses. The fit was good for both and they were pretty, but the quality was awful. The fabrics felt like SHEIN quality (but they were over $100 each). Both had loose threads. I washed both exactly as specified. One of the dresses wound up with many long, loose threads all over. One was almost a foot long! I contacted them. They said there was nothing I could do because I already washed the dress. I would have been satisfied with exchanging it for the same dress. I wasn’t even trying to get my money back. After I told them that I would never buy from them again and I felt that they were charging high prices for items I could have gotten from a SHEIN type website for 1/3 the price, they offered me a coupon code for my next purchase. I declined because I will not be a repeat customer.

STAY AWAY FROM THIS STORE! Return policy is abysmal. I wonder how many people have store credit that they don't even want to use because the quality is poor, NOTHING fits like it looks on the size 0 models, and once they have you're money, you're out of luck. I will NEVER shop here again, warn everyone I know to stay away, and will just have to eat the $200 "credit" I have because I refuse to do business with them.

Dress ordered had loose strings that you didn't want to cut or pull because it was a sheer material, so terrible quality.
Returning was a nightmare for both my order and my moms. Had to reach out multiple times to get the return form because their site would not let you "set a return". Then weeks past once returned and not store credit (they only provide store credit) so had to reach out again about getting the store credit be item was returned weeks ago.
Will not buy again once we use the store credit.

It took weeks to receive my order. It fit wrong, material and quality was very poor. Sent email to start a return. It took a week to get a response. They gave a partial refund and only a store credit!
Buyer beware. Worse online purchase ever. A $85 dress that's worthless. The dress pictured are not the dress recieved. Do not follow this brand.

Still waiting on store credit-a month later-worst expensive shopping experience ever. And they only do a partial credit...not even full credit. So you literally cannot order a different size if the item doesn't fit! Do NOT purchase from this company. #buyerbeware

I ordered 3 dresses. All came squished into one small mailing envelope

The chiffon and the thicker material dress were fine.

The cotton Vasalia dress was awful. Wrinkled beyond repair.

Also had no tags. So it was evidently returned.

Baltic Born has the return policy that you can only return for store credit. No refund. Make sure you know that

They take no responsibility for sending me a subpar item. It's not their fault that things get wrinkled in transit. Ok. Maybe don't shove 3 dresses in one envelope. Also make sure the quality is acceptable before sending.

I wound NEVER order from them again

I have never heard of this company but ads kept popping up on pinterest. I hesistated, worrying that I'd be let down and I'd get a shein quality item. After scrolling the website for weeks, I finally bit the bullet. I ordered 2 dresses for a wedding we were attending and they were both amazing. I bought 2 with the intention of returning the one I liked least but both are amazing so now I have 2 dresses. Listing description was extremely accurate quality was amazing, and the payment/checkout process was quick and easy! I didn't need express shipping so it did take a few more days than most of us are used to but came within the expected delivery window with no issues. To be honest, I am pleasantly surprised that the algorithm actually got it right and showed me this company. Will be buying from here again!

Their return policy is awful, and isn't blatantly clear when ordering. Unfortunately, I did not even consider a company in 2025 would give in-store credit only. I received my package 2 weeks and 1 day after I ordered it, which is absurd within the US. Customer service didn't respond to my email asking when my package would ship. I received a dress missing a button. I filed a claim the day I received it, with a picture, and they denied it stating there wasn't enough proof.

This company is a scam company. Do not purchase. I received nothing, they acknowledged I received nothing, promised a refund, and no refund was given. Avoid.