Baltic Børn  Opiniões 

I need a dress for a wedding. I ordered 3 and then just got busy, then ordered another 2 and finally was able to try them on. I liked one from the first order. When I went to get an in store credit I realized I was past the return window for the first order. So out 2 dresses. I was able to get a return label to the second order. Then I realized I ordered the Naomi dress and they sent me the Giselle dress. This was from the first order. So I emailed customer service with the invoice and order number along with the picture of the Giselle dress and asking for a return label for in store credit since it was their error. They pretty much too bad to bad it was past the return window. I will not order again. Poor quality control.

Shame on me for not reading the fine print. I will never order from this company again. I can only get a credit , they will not refund me.
They are not user friendly. Its difficult to navigate thru there sight to return. I have to absorb cost of shipping back. I WILL NEVER EVER EVER CLICK ON THEM AGAIN!!!!!

Searching for a dress for my daughter's wedding, I have looked at 100 online sites. I have ordered many and as everyone knows, ordering ONLINE without the ability to try on leaves middle age women usually returning! I have never been unable to return and receive a full refund. I found 2 dresses on Baltic Born and placed an order. I was charged $5.39 for "free return + packaging" I honestly didn't know they DO NOT ISSUE A REFUND. THEY ONLY ISSUE A STORE CREDIT. After my purchase, immediately a pop up appeared showing me a discounted dress for $51.35 I thought I was going to view the dress and apparently I purchased that one as well. Immediatly I tried to contact customer service, which you can't. IT IS ONLY AN EMAIL. I emailed immediatley knowing my order has not yet even gone into production. Being the owner of an etsy shop I know customers have a change of mind, need to cancel, add on etc. Well, you can't here on their site. The dresses may be beautiful, however unless you are the body like my 23 year old daughter getting married who can order online and it fits perfectly, consider the return policy. There is NOT one. You will be stuck with the dress which may come with a $25.00 restocking fee, and ONLY a store credit. I will never shop with them again. That is way to strict of a policy for online shopping. It is not worth it IMO. I will now wait and see if they would at least honor my request to cancel the 3rd dress that I did not intend to purchase.

I ordered from here previously and was not impressed and was so hesitant to order again. However, I absolutely LOVE the dress and lounge set that I just received. The dress is perfect for my engagement photos, and fits me so well. The lounge set is comfortable and surprisingly fits, as I am not a "typical" body shape/size.

I absolutely look forward to ordering again!

Horrible shipping and absolutely atrocious customer service. They use a 3rd-party shipper, and pass the blame to them when items are late. Their customer service doesn’t actually listen to issues, they just copy and paste responses which are all different versions of “not our problem”.

They don’t refund original payment method, only store credit.

Save yourself the headache and buy somewhere else.

Goods were never delivered and they totally refused to refund. I have to question whether this is remotely legal. Had to get my money back via a chargeback on my credit card.

Only store credit for exchanges 2/10⭐️
Let me start by saying Baltic born offers nice pieces—very cute and decent quality.

If you’re tiny.
If you have a bust over a D cup—don’t order
If you’re curvy—don’t order
If you’re pregnant or freshly post partum—don’t order.

The sizing is WAY off and doesn’t run true to size at all. This is true for multiple things i ordered and tried and didn’t keep anything because none of the sizing was correct.
For reference-I’m a size large in top and bottoms. Not even and XL fit me in any of the dresses. I gave up trying and sold my credit to just be done.

Ordered two dresses and tried to return one. They denied my return (after I shipped it) saying it had been worn. The dress still had the tags intact and the only wear was me trying it on. I posted my review on social media and they literally blocked me which is actually considered retaliation. The review was exactly what I just posted here. Definitely don’t recommend after the experience and poor customer service. They are hiding their bad reviews.

*****BUYER BEWARE*****HORRIBLE RETURN POLICY! NO refunds...Store credit only...I really learned the hard way. Ordered 3 different dresses in different sizes hoping to keep two. The fit wasn't right, so I had to return. Now I'm stuck with a $500 store credit with nothing to wear to the upcoming weddings I have this summer. Really disappointed. Especially since they have cute stuff...Won't be taking a chance with Baltic Born again. Yes, this return policy is in the "very fine print". It's my fault for not checking return policy to begin with, but I've never come across any other companies that do this....

I’m extremely disappointed with Baltic Born and will never be shopping here again. Be warned: they do not issue refunds under any circumstances — only store credit. This was not made clear at checkout, and it feels intentionally deceptive.

I placed an order expecting a standard return process like any reputable retailer. Only after trying to return the item did I discover the harsh and inflexible return policy buried in the fine print. Had I known upfront that I’d be stuck with store credit, I never would have made the purchase.

Their lack of transparency and customer-first values is a huge red flag. There are too many great companies out there with fair policies and better customer service — save yourself the frustration and shop elsewhere.

THEY DON’T OFFER REFUNDS, JUST STORE CREDIT. Their return policy is buried in your account which is hard to get to on your phone since it’s blocked by a coupon popup that’s difficult to ex-out. The color of the “return policy” link is an extremely light shade of pink on a cream colored background. Very shady tactics that manipulate customers to overlook details and forget smart consumer practices when purchasing higher priced products. For customers who don’t overlook these things, they make it very challenging to access the information to make educated decisions.
The material of their dresses is frequently low quality, which makes their return policy even more unsettling since it’s an online store and it’s impossible to know the quality of a material until you see it in person. I will never shop here again.

The dresses I got were nice, but it was not at all obvious that returns for store credit were the only option. I feel a bit cheated and won't buy from this store again.

I was looking for a mother of the bride dress, and after going to my normal go-tos - Nordstrom, Macy's, etc. I decided to try some of the dresses at Baltic Born. They looked good online. My fault for not doing more digging like I normally do. I thought when I bought their "extra" protection policy for $7 it was also for free returns like it stated. Instead I still have to pay for the return package. And who only gives store credit online? How can I check out a dress to see if it will work for what I need? So now I have several hundred $$s in store credit I will have to burn through and hope the items are something I want because I won't be buying with them again once that is done. The dresses were fine. They just didn't fit me or the wedding vibe. Am I supposed to just order one dress at a time and return and try again? Such a wasteful system. Just give full returns like normal online stores.

Company offers hassle free returns for a an additional fee on products they also claim to be final sales and not eligible for return. Final sale items are not clearly communicated. Additionally, after learning this, I attempted to cancel a second order I had placed two hours earlier and received an AI generated response that it could not be cancelled.

Deliberately does not put their return policy front and center. You have to dig for it on the website if you know to look and it is not mentioned at the checkout process.
The quality was severely lacking in the three dresses I ordered. Anytime clothes comes up in a conversation with my family, friends, acquaintances I have and will continue to share what a garbage company Baltic Born is. So far I have personally told over 30 different women why they should avoid this company and they were very appreciative. I will continue telling people what a predatory, garbage company Baltic Born is until the day they close, which can not come soon enough. I hope they get hit with a class action lawsuit.

Beautiful Dress I received many compliments!
Baltic Born has so many beautiful choices!
I will be purchasing again!

The quality of their clothing is very lacking and the return policy is very misleading. Advertising "free returns" but only for store credit is confusing especially when they offer an additional fee that supposedly is used for returns and shipping protection. Perhaps if the clothing was higher quality I would see how they could not accept returns, but I was both unsatisfied with the product itself and the poor customer service.

I would give zero, but cannot. They are a terrible company with terrible customer service. I have been waiting for a refund, now they are offering a store credit. I do not want a store credit, I want my money back. I also tried cancelling a dress and they sent it anyway. Stay away from this company, a total scam!!!! Terrible quality dresses too.

What a rip off! I bought a dress which the sleeves are too long and looks better on online than in actuality. Who in this day and age of online shopping would think that you could not get a refund when the sizing does not fit you when ordered on line and not be able to fit like you do in the store. Be warned that they do not do a full refund but only a store credit. Store credit as if you actually fitted it in the store! Some items are even charged $25 for handling fee. Not to mention the amount you pay for shipping. A scam is what I would call it. Consumer services Federal Trade Commission (FTC). The FTC's Bureau of Consumer Protection should be made aware of these unfair business practices.

The dress is okay- the color looks nice against my complexion- but it has a funny smell, and the material is cheap; however, the size fits me-I don’t have to do much altering- if any. I ordered an xs and I am 5’1 (almost 5’2), and around 118-120lbs. It’s true to color but definitely not worth 80 dollars- maybe $30. I understand why they don’t accept returns, but only in-store credit- they probably have a lot of disappointed customers.