BarkBox Opiniões 8560

TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I ordered last month, the toys weren't as durable as we'd hoped. I contacted Bark Box and spoke to an amazing person named Elgene and their dog Piglet. They are sending me 2 replacement toys and chang... Ver mais

Classificada 5 em 5 estrelas

Since my dog was a pup she anticipates bark box every month! She is american pitbull terrier and thrives on super chewer toys. Barkbox has been a savior for those precious powerful chompers! And the d... Ver mais

Classificada 5 em 5 estrelas

BarkBox is such a fun monthly treat for our girls, and their customer service is amazing! We have been customers since 2018, and they have adjusted our plan several times as our dogs' toughness needs... Ver mais

Classificada 5 em 5 estrelas

We have been getting bark box for our dogs for almost 7 years. I’ve never had a bad experience with the products or the customer service. Absolutely the best company to deal with, they truly do care... Ver mais

Informações sobre a empresa

  1. Animais

Escrito pela empresa

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Scout's Honor Guarantee

We guarantee 100% Happiness

We guarantee 100% Happiness
If your dog isn't happy with their BarkBox or Super Chewer box, we'll work to make it right. Email us at experience@barkbox.com to connect with our dedicated Happy team.

Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

9 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Toys a little smaller than selected

I have selected large super chewer toys for my box and in this last box I recieved size M/L toys. That is too small as the M/L fits completely in the mouth of my dog and could be choking hazard.

19 de março de 2026
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Resposta da BarkBox

Thank you for your feedback. We’re so sorry the toy sizes in your last box didn’t meet your expectations, and we completely agree that your pup’s safety comes first. Our Leadership team will reach out to help resolve this and ensure your dog receives appropriately sized toys.

Classificada 5 em 5 estrelas

Great Customer Service

Customer Service for BarkBox is fantastic. They pay attention to reviews and in my experience, if there's an issue, I am contacted and someone works with me to try and find a better toy that suits my dogs needs.

19 de março de 2026
Classificada 4 em 5 estrelas

I’ve been disappointed with Bark Box as…

I’ve been disappointed with Bark Box as a result of my order just prior to this one. I made a $50 order in order to get the free bonus items offered only to be told by an un customer service rep who had me on chat for more than a half an hour that I had to add additional items to my box that comes monthly rather than buying and getting them right away. It was escalated and eventually I got the free items. There were three tiny 2 inch bags of treats for my dog. It was incredibly disappointing compared to other previous things we’ve gotten like Harry the hydrant for previous promotions when larger purchases were made. I was going to cancel my Bark Box subscription but decided to keep it however I’m not gonna be purchasing any additional items from your folks for the time being. I’m very disappointed how that entire thing was handled. I don’t want things for free I want you guys to do better.

19 de março de 2026
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Resposta da BarkBox

Thank you for sharing your experience. We’re very sorry to hear about the confusion and disappointment with your recent order and promotion. This isn’t the experience we want for our customers. Our team will reach out directly via email to address your concerns and work to make things right. We truly appreciate your feedback and the opportunity to improve.

Classificada 4 em 5 estrelas

Since moving to a bag and not a box

Since moving to a bag and not a box, I have received a couple bags that are missing one of my two toys. The bag also arrives in worse shape than the box ever did.

19 de março de 2026
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Resposta da BarkBox

Thank you for your feedback. We’re sorry some of your bags have arrived missing a toy and in less-than-perfect condition, and we hear your concerns about the change from a box to a Bark Bag. Our team will reach out to ensure any missing items are sent and to help improve your experience.

Classificada 5 em 5 estrelas

Bark box is the best to work with!

I like being able to give feed back on every box and that they do there best to work with you making things better for my dogs next box. My four labs love getting their monthly box and the different variety of toys and treats. They run a lot of specials and sales each month and have great communication. Not all toys and treats are a 100% hit but when they’re not and you give honest feedback Bark Box works well to make things right. If any toy is destroyed they get replaced if you let them know. Bark Box is the best value for what you get.

18 de março de 2026
Classificada 5 em 5 estrelas

Happy puppy

We have been with bark for over 2 years and my Lily absolutely loves them still she will dig three piles of boxes to pick her box out and carries it threw the house to the livingroom where she shreds it. Anytime we have had a question and reached out to costumer services they have been amazing to work with and answers questions quickly.

19 de março de 2026
Classificada 4 em 5 estrelas

Like the toys,wish company would go…

Like the toys,wish company would go back to the original bark box it was very enjoyable and fun
Toys could be larger size I have a large dog
Overall love the service

19 de março de 2026
logótipo da BarkBox

Resposta da BarkBox

Thank you for your feedback! We’re glad to hear you and your pup enjoy the toys and our service. We’re sorry the change from the original box to Bark Bags and the toy sizes haven’t met your expectations. We hear you, and we’ll share your feedback with our team. A member of our Leadership team will be reaching out via email to assist further and help improve your experience.

Classificada 5 em 5 estrelas

My dog loves it!!

My dog loves it!!! He quickly noticed you changed to shipping bags from a box. He is back to recognizing when it is delivered. Treats always good and toys he does not destroy in 5 minutes. Really likes the treats that seem to be maybe sweeter and fruitier

19 de março de 2026

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