Barker Shoes Opiniões 879

Resposta da Barker Shoes

6/01/2026

We sincerely apologise for the inconvenience and disappointment caused by your recent belt order (Order #EU-12873). This is certainly not the experience we aim to deliver, especially to a valued customer who has previously enjoyed our shoes.

After reviewing the matter, it appears that the parcel may unfortunately be delayed or lost in transit. We have immediately instructed our warehouse team to cross-check the shipment status with DPD to understand what went wrong.

In the meantime, to resolve this without further delay, we have arranged an instant dispatch of a brand-new replacement for you. You should receive the fresh shipment within 3–5 working days.

Thank you for bringing this matter to our attention and for your patience. We genuinely appreciate your support and hope this resolution restores your confidence in Barker Shoes.

Resposta da Barker Shoes

23/12/2025

Dear Staffan Schullstrom,

Thank you for taking the time to share your experience with us, and please accept our sincere apologies for the inconvenience and frustration caused.

We are genuinely sorry that your messages were not responded to in a timely manner and that the shoes arrived later than expected. Due to the recent holiday period combined with our seasonal sale, our warehouse and customer service teams have been under exceptionally high pressure, which regrettably led to delays in both dispatch and responses. This is not the level of service we aim to provide, and we fully understand your disappointment.

We are also very sorry to hear that the shoes were too small upon arrival. We would be more than happy to assist you with a size exchange.

How to Proceed with the Size Exchange

Please return the shoes to the address below, ensuring they are unworn and in their original condition:

Barker Shoes Ltd
Station Road
Earls Barton
Northampton
NN6 0NT
United Kingdom
01604 810387

Once dispatched, kindly email us your Order ID and the preferred replacement size so we can keep this on record and process the exchange promptly.

If you have any questions or need further assistance, please feel free to contact us using the details below:

barker.online@barkershoes.co.uk
+44 (0)1604 810387

Once again, please accept our apologies for the inconvenience caused. We truly appreciate your patience and hope to restore your confidence in Barker Shoes.

Kind regards,
Customer Service Team
Barker Shoes Ltd

Resposta da Barker Shoes

23/12/2025

Dear Sir,

Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about your disappointment, especially as this was your first purchase with Barker Shoes. We truly appreciate your support of British craftsmanship and regret that your experience did not meet the standards we strive to uphold.

We understand your concern regarding the crease on the toe box and how frustrating it must be to notice this developing so early on. While creasing can naturally occur with wear and can sometimes be influenced by fit, we take any concern about product quality very seriously—particularly if the issue was visible at the time of purchase.

To allow us to review this matter thoroughly with our quality control and customer service teams, could you please share your order number (and, if available, the date and place of purchase)? This will help us cross-check the details and reassess your case properly.

Your feedback is important to us, and we would like the opportunity to look into this further and see how we can assist you.

We look forward to hearing from you.

Kind regards,
Barker Team

Resposta da Barker Shoes

18/12/2025

We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. Please be assured that this is not the standard of service we aim to provide.

Could you kindly share your order number with us so we can look into the issue with the DPD tracking and ensure your refund or delivery is processed as quickly as possible?

Resposta da Barker Shoes

18/12/2025

We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is certainly not the standard of service we strive to provide.

Could you please share your order number with us so we can investigate your order immediately and ensure it is either delivered or refunded as quickly as possible?

Resposta da Barker Shoes

16/12/2025

Thank you for getting in touch, and we’re very sorry to hear that your shoes have not arrived as expected.

We understand how frustrating this must be, especially as the delivery was scheduled for today and the tracking now shows the parcel being returned to the UK. We would like to look into this with DHL as a priority.

To help us look into and resolve this as quickly as possible, could you please reply with your order number?

Resposta da Barker Shoes

Actualizada a 24/12/2025

Dear Sir,

Thank you for taking the time to share your experience, and please accept our sincere apologies for the confusion and inconvenience caused with your order #UK-142153.

Upon checking, we can confirm that all items in your order were correctly processed and dispatched from our end. However, it appears that the shipment may have been lost or damaged during transit, which has resulted in the incorrect DPD tracking information and delivery discrepancies you experienced.

We have now opened a formal investigation with DPD, and our warehouse team is also reviewing this internally to understand exactly what has happened.

Please rest assured, once the investigation is concluded:

We will dispatch the remaining pair(s) immediately if stock is available, or

Arrange a full refund should the item(s) no longer be available.

Due to the holiday week and the high order volume during our sale period, we kindly ask you to allow us 2–3 working days to complete the investigation and update you with a confirmed resolution.

We completely understand your frustration, especially as a valued customer and we truly appreciate your patience and continued trust in Barker Shoes. Your feedback regarding the automated review request has also been noted and shared with our team.

Thank you once again for your understanding. We will be back in touch very shortly with an update.

Kind regards,
Customer Service Team
Barker Shoes

Resposta da Barker Shoes

16/12/2025

Thank you for your message, and please accept our sincere apologies for the frustration and delay you have experienced. We completely understand how disappointing this process has been, and we appreciate your patience throughout.

We would like to confirm that your order EU-12056 has been refunded, and an email confirming the refund has been sent to you. If you have not received this email, let us know so we can resend it immediately.

We deeply regret that our service did not meet your expectations on this occasion. Your feedback is very important to us, and we are taking steps to ensure a smoother experience for our customers in the future.

Thank you again for your understanding.

Resposta da Barker Shoes

15/12/2025

Thank you for your feedback.

We’re sorry to hear the Wright shoes in Dark Walnut did not meet your expectations. Colour variations can occur due to photography and screen settings, but we appreciate your comments and will share them with our team. We’re also sorry the sizing felt larger than expected.

Our customer service team would be happy to help with a return or exchange to ensure you’re satisfied. Thank you for bringing this to our attention.

Resposta da Barker Shoes

15/12/2025

Dear Sir,

Thank you for your message, and please accept our sincere apologies for the delay and for the frustration caused by the lack of updates. We completely understand how disappointing it is to be asked for feedback before your order has arrived.

It is possible that your order has been delayed, or lost or damaged while in transit, and we are very sorry for this inconvenience.

To help us investigate and resolve this as quickly as possible, could you please share your order number? Once we have this information, our team will prioritise your case and provide you with a clear update by email.

Thank you for your patience, and we appreciate the opportunity to put this right for you.

Resposta da Barker Shoes

15/12/2025

We are very sorry to hear about your experience and sincerely apologise for the frustration this has caused. This is certainly not the level of service we aim to provide.

We are currently investigating your order UK-142254 with our warehouse and courier partner (DPD) as a priority to understand the issue with the tracking reference and the delivery delay.

Please be assured that our customer service team will contact you directly as soon as we have an update. Your order and satisfaction are extremely important to us, and we appreciate your patience while we resolve this matter.

Resposta da Barker Shoes

15/12/2025

Dear Sir,

Thank you for bringing this to our attention, and please accept our sincere apologies for the inconvenience and disappointment caused. We completely understand your frustration, and we’re very sorry that your experience has not met the standard we aim to provide.

Unfortunately, it appears that your order may have been lost or damaged while in transit. We are currently investigating this with our delivery partner. To ensure there is no further delay, we have arranged for a replacement order to be dispatched immediately.

You should receive your new order within the next 2–3 working days, and we will share the tracking details as soon as it is collected by the courier.

Once again, please accept our apologies for the delay and lack of communication. We truly appreciate your patience and thank you for giving us the opportunity to resolve this matter promptly.

Resposta da Barker Shoes

15/12/2025

Dear Sir,

Thank you for your message, and please accept our sincere apologies for the delay, poor communication, and frustration this situation has caused—especially at this busy time of year. We are very sorry that your experience has fallen well below the standard of service we aim to provide.

From the information you’ve shared, it is possible that your order has been lost or damaged while in transit, and we completely understand how disappointing this is.

To resolve this as quickly as possible, could you please confirm your order number? As soon as we receive this, we will arrange for a replacement order to be dispatched immediately, which we expect you to receive within 2–3 working days.

Please be assured that we are actively reviewing the issues you’ve highlighted regarding communication and tracking updates. Once again, we apologise for the inconvenience and thank you for your patience while we put this right as a matter of urgency.

Resposta da Barker Shoes

15/12/2025

Dear Sir,

Thank you for your feedback, and please accept our sincere apologies for the delay and disappointment caused. We’re very sorry that your shoes have not yet arrived.

It is possible that your order has been lost or damaged while in transit. To help us resolve this as quickly as possible, could you please share your order number and delivery postcode with us?

Once confirmed, we will arrange for a replacement to be dispatched immediately, and you should receive it within 2–3 working days.

Thank you for your patience, and we appreciate the opportunity to put this right for you.