Barker Shoes Opiniões 876

Resposta da Barker Shoes

Há 2 dias

Dear Mr. Morris,

Thank you for your email, and we sincerely apologise for the frustration caused by the lack of communication regarding your order.

We have now fully reviewed order #UK-150331 and can confirm the following:

The Woody – Cedar Calf pair was fulfilled separately from our Earls Barton store.
The Darlington – Brandy Hi-Shine pair was dispatched via DPD under tracking number 15503737517082.

According to the DPD delivery confirmation, the parcel was successfully delivered and received by “ALEX” on 06 May 2026 at 11:14 AM.

As both pairs were fulfilled from different locations, they were shipped separately, which explains why the deliveries arrived independently.

We completely understand your concern, especially given the value of the order, and we apologise again for not responding sooner to your previous emails.

Could we kindly ask you to check once more with household members, neighbours, or any safe place where the parcel may have been accepted on your behalf? If you are still unable to locate the Brandy Hi-Shine shoes, please let us know immediately and we will investigate this further with DPD as a priority.

Thank you for your patience and understanding, and we look forward to resolving this for you promptly.

Resposta da Barker Shoes

Há 3 dias

hank you for your message, and please accept our sincere apologies for the inconvenience caused.

We are very sorry to hear that the shoes delivered did not meet our usual standards and that you have not yet received an update regarding your return. This is certainly not the experience we aim to provide at Barker Shoes.

Please be assured that we are looking into this matter as a priority. Our customer service team will check the status of your return and ensure this is resolved as quickly as possible. We will be in touch with you shortly with a full update.

Resposta da Barker Shoes

Há 3 dias

Thank you for your feedback regarding Order #US-4711. We are very sorry for the issues you experienced with the defective pair, delays, and communication gaps.

This is not the standard of service we aim to provide, and we understand your frustration. Your concerns have been shared with our team for review.

Please contact our customer service team with your details
emarketing@barkershoes.com

So we can further investigate both your replacement and the outstanding Hartwells order and work towards a proper resolution.

Thank you for your patience and for bringing this to our attention.

Resposta da Barker Shoes

Há 3 dias

Thank you for your continued support and kind feedback. We’re delighted to hear that you value the quality and craftsmanship of our British-made shoes and that you would recommend Barker Shoes.

We also appreciate your understanding regarding the slightly longer delivery time over the Bank Holiday period. Your support over the years truly means a lot to us.

Resposta da Barker Shoes

Há 3 dias

Thank you for your wonderful feedback! We’re delighted to hear that you were pleased with the quality service, prompt delivery, and secure packaging.

We truly appreciate your support of Barker Shoes.

Resposta da Barker Shoes

Há 3 dias

Thank you for your continued support and kind words! We’re delighted to hear that you’re pleased with the quality, craftsmanship, and quick delivery once again.

Your support means a lot to all of us at Barker Shoes.

Resposta da Barker Shoes

Há 3 dias

Thank you for your kind feedback. We’re proud of the reputation Barker Shoes has built over the years and truly appreciate your support.

Resposta da Barker Shoes

Há 3 dias

Hi, thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the confusion and disappointment regarding the fit and sizing of your Morriston shoes.

We understand how frustrating it must be when the fit information on the website does not match your experience, especially after trying to carefully choose the correct size based on previous purchases. We also appreciate you highlighting the discrepancy regarding the FX/G fitting and the missing information for Last 517 within the Last Guide.

Your comments are extremely valuable and will be passed directly to our product and website teams for review.

Resposta da Barker Shoes

Há 3 dias

Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you love the quality and craftsmanship of the slippers, as well as your overall shopping experience with Barker Shoes.

We also truly appreciate your constructive comments regarding the fit and sole grip. Feedback like this is very valuable to us and will certainly be shared with our product team for consideration in future designs.

Thank you again for your support, and we hope you continue to enjoy your slippers.

Resposta da Barker Shoes

Há 3 dias

Thank you for your kind feedback. We’re delighted to hear that we could assist with a swift delivery and that you’re pleased with the quality and comfort of your shoes.

As you mentioned, like many well-crafted leather shoes, they only get more comfortable once properly broken in. We truly appreciate your support of Barker Shoes.

Resposta da Barker Shoes

Há 2 dias

Hi Sir,

Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration and disappointment caused by your recent experience with Barker Shoes.

We completely understand how upsetting it must have been to receive an automated email asking about your new shoes when your order had not yet been delivered. Additionally, the delay in communication and the later notification regarding stock availability fell well below the level of service we aim to provide.

We would like to investigate this matter further and assist you as quickly as possible. Could you please provide your order ID or order number so we can review the details and address this properly for you?

Once again, we are very sorry for the inconvenience and appreciate the opportunity to look into this for you.

Resposta da Barker Shoes

Há 3 dias

Thank you for your lovely feedback! We’re delighted to hear that your shoes fit well and feel comfortable. We hope you enjoy wearing them throughout the summer and appreciate your support of Barker Shoes.