I bought from them and and the order says processing and it has been for the past 18 days i try to email them to know how i can track my package and the emails and phone number dosent work and i would... Ver mais
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Order 26148 Habe am 07.12.24 dort bestellt Bis Heute den 14.02.2025 immernoch keine Ware da. Keine Möglichkeit zur Kontakt Aufnahme. Ebenfalls die email info@basereps funktioniert nicht und... Ver mais
shipping was held up by carrier but customer service was excellent….offered me a free tshirt, but they ended up agreeing to send me LV sandals instead! Will buy from again
my shoes didn’t even look near real the nike check mark wasn’t even on the shoe and the air force metal plate that’s normally on the laces didn’t even come with that
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Welcome to BaseReps, where we redefine affordable fashion. At BaseReps, we understand that style should never come with an extravagant price tag. That's why we're committed to offering a curated collection of high-quality shoes, bags, and clothing that capture the essence of top brands while ensuring affordability. Our extensive range of stylish products allows you to explore new possibilities and elevate your fashion game without breaking the bank. We believe that everyone deserves to experience the joy of owning premium fashion items, and that's why we've made it our mission to provide you with the best shopping experience possible. At BaseReps, you'll find more than just a store; it's a place where you can discover your unique style, express yourself, and have fun while doing so. Our dedication to quality and affordability sets us apart, and we take pride in being your premier destination for all things stylish. Whether you're in search of the perfect pair of shoes, a stylish bag, or trendy clothing, BaseReps has you covered. Join us on this fashion-forward journey, where luxury meets accessibility, and your style aspirations become a reality. Shop with confidence at BaseReps and elevate your style today.
Informações de contacto
1 Long Ln, London, SE1 4PG, London, Reino Unido
- +44 20 3885 2796
- contact@basereps.com
- basereps.com
2,8
Aceitável
34 opiniões
Sem histórico recente de solicitação de opiniões
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Não respondeu a opiniões negativas
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excellent store
the bags are of good quality and the sellers are very serious people!!!!! I recommend this store and will recommend others!!!!
12 de junho de 2024
Opinião espontânea
Resposta da BaseReps
Hi Christine,
Thank you for your wonderful review! We're delighted to hear that you're happy with the quality of the bags and our service. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future!
Air Force 1
I ordered air force 1 and they came fast and have a good quality.
Thank you !
10 de junho de 2024
Resposta da BaseReps
Hi Sel,
Thank you for your great review! We're glad to hear that your Air Force 1s arrived quickly and that you're pleased with the quality. Enjoy your new sneakers!
shipping was held up by carrier but…
shipping was held up by carrier but customer service was excellent….offered me a free tshirt, but they ended up agreeing to send me LV sandals instead! Will buy from again
6 de junho de 2024
Opinião espontânea
Die qualität der schuhe war super gut…
Die qualität der schuhe war super gut und der kundenservice war richtig nett
27 de maio de 2024
Resposta da BaseReps
Lieber Berke,
Vielen Dank für Ihre wunderbare Bewertung!
Es freut uns sehr zu hören, dass Sie mit der Qualität unserer Schuhe so zufrieden sind. Wir legen großen Wert darauf, hochwertige Produkte anzubieten, die den Erwartungen unserer Kunden entsprechen. Ihre positive Rückmeldung bestätigt, dass wir auf dem richtigen Weg sind und motiviert uns, weiterhin höchste Standards in der Produktqualität zu gewährleisten.
Besonders erfreut sind wir über Ihr Lob für unseren Kundenservice. Unser Team bemüht sich stets, freundlich und hilfsbereit zu sein, um ein angenehmes Einkaufserlebnis für unsere Kunden zu schaffen. Ihr Kompliment ist eine großartige Bestätigung unserer Bemühungen und zeigt, dass unsere Arbeit geschätzt wird.
Sollten Sie in Zukunft weitere Fragen oder Anliegen haben, zögern Sie bitte nicht, sich mit uns in Verbindung zu setzen. Wir stehen Ihnen jederzeit gerne zur Verfügung und sind bestrebt, Ihre Erwartungen stets zu übertreffen.
Nochmals vielen Dank für Ihre positive Bewertung und Ihr Vertrauen in uns. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen.
Mit freundlichen Grüßen,
Team BaseReps
Resposta da BaseReps
Dear Tom,
Thank you for your feedback. We apologize for any inconvenience.
Communication: We've responded to all your emails, provided three tracking numbers, and sent an update last night.
Shipping Times: Our shipping policy includes a 2-7 day handling time before shipment. Delivery to Europe typically takes 7-14 days, which we informed you of when you placed your order. Your order is on its way.
We appreciate your patience and are committed to your satisfaction. If you have any further questions, please contact us.
Thank you for your understanding.
my shoes didn’t even look near real the…
my shoes didn’t even look near real the nike check mark wasn’t even on the shoe and the air force metal plate that’s normally on the laces didn’t even come with that
30 de abril de 2024
Resposta da BaseReps
Dear Anthony,
Thank you for your feedback. We're sorry to hear you're not satisfied with your purchase.
Regarding your review:
Communication Attempts: We emailed you twice without a response and sent images of the product before shipping to confirm its quality and details, including the logo.
Product Quality: The product is of premium quality, with the Nike logo and Air Force metal plate on the laces, as shown in the pre-shipment images.
Delivery Speed: Your order was delivered to the US in 7 days, which is quite fast.
Request for Proof: We asked for evidence of the missing logo but received no response. Photographic evidence would help us address your concern accurately.
We value our customers and their feedback. If there’s more we can do, please contact us at customercare@basereps.com or respond to our previous emails. We want to ensure you're satisfied with your purchase.
Thank you for your understanding.
I'm really happy with the quality of my…
I'm really happy with the quality of my t-shirt from this store. The fabric feels great and the print is top-notch. Highly recommend!
16 de abril de 2024
Opinião espontânea
Resposta da BaseReps
Dear Mehdi,
Thank you so much for taking the time to share your feedback with us.
We are thrilled to hear that you are really happy with the quality of your t-shirt from our store. Ensuring high-quality products is at the heart of what we do, and it brings us immense joy to know that the fabric feels great and that you are satisfied with the top-notch print. Your satisfaction is our utmost priority, and your endorsement means the world to us.
Your recommendation is truly appreciated and serves as a testament to the dedication of our team in delivering exceptional products and service.
Should you have any further questions, feedback, or if there's anything else we can assist you with, please don't hesitate to reach out. We are here to ensure that your experience with us remains nothing short of excellent.
Once again, thank you, Mehdi, for choosing our store and for sharing your positive experience with us. We look forward to serving you again in the future.
Warm regards,
Customer Experience Team at BaseReps
Sehr schnelle Lieferung
Sehr schnelle Lieferung, Ware wie beworben, unkomplizierte Rücksendung möglich. Gerne wieder.
4 de dezembro de 2023
Opinião espontânea
Resposta da BaseReps
Lieber Kunde,
Vielen Dank für Ihre positive Bewertung!
Es freut uns sehr zu hören, dass Sie mit der schnellen Lieferung und der Ware zufrieden sind. Wir legen großen Wert darauf, dass unsere Produkte den Erwartungen entsprechen und freuen uns, dass dies in Ihrem Fall gelungen ist.
Es ist auch schön zu wissen, dass der Rücksendeprozess für Sie unkompliziert war. Wir bemühen uns, diesen so einfach wie möglich zu gestalten, um ein angenehmes Einkaufserlebnis zu gewährleisten.
Wir würden uns freuen, Sie bald wieder als Kunden begrüßen zu dürfen.
Mit freundlichen Grüßen,
BaseReps
Kundendienst-Team
Недавно я купил сумку в Басерепс и…
Недавно я купил сумку в Басерепс и очень доволен своим опытом. Сумка пришла в отличном качестве, соответствует описанию на сайте.
16 de novembro de 2023
Opinião espontânea
Resposta da BaseReps
Уважаемый Ильхам,
Благодарим вас за ваш отзыв о вашем опыте покупки в BaseReps.
Мы рады слышать, что вы остались очень довольны приобретением сумки у нас. Качество продукции для нас имеет первостепенное значение, и мы стремимся к тому, чтобы каждый наш товар соответствовал самым высоким стандартам. Это замечательно узнать, что сумка пришла в отличном качестве и полностью соответствует описанию на нашем сайте.
Мы ценим ваше доверие к BaseReps и ваш положительный опыт покупки. Ваш отзыв является лучшей наградой для нас, и он мотивирует нас продолжать работать над обеспечением высокого качества товаров и услуг.
Если у вас возникнут какие-либо вопросы или дополнительные комментарии, пожалуйста, не стесняйтесь обращаться к нам. Мы готовы помочь вам в любое время.
Еще раз благодарим вас, Ильхам, за ваш выбор нашей компании и за ваш отзыв. Мы с нетерпением ждем возможности порадовать вас снова в будущем.
С наилучшими пожеланиями,
Команда обслуживания клиентов в BaseReps
Resposta da BaseReps
Dear Taher,
Thank you for sharing your experience with us!
We're delighted to hear that you had a good experience with BaseReps. Customer satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. Your feedback encourages us to continue providing excellent products and service to all our valued customers.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure that your experience with BaseReps remains positive and enjoyable.
Once again, thank you, Taher, for choosing BaseReps. We look forward to serving you again in the future!
Best regards,
Customer Experience Team at BaseReps
Ich hab den Bestellung genau Punktlicht…
Ich hab den Bestellung genau Punktlicht bekommen
21 de outubro de 2023
Opinião espontânea
Resposta da BaseReps
Lieber Kunde,
Vielen Dank für Ihr Feedback!
Es freut uns zu hören, dass Sie Ihre Bestellung pünktlich erhalten haben. Bei BaseReps ist es unser oberstes Ziel, sicherzustellen, dass unsere Kunden ihre Bestellungen rechtzeitig und genau erhalten. Ihre Zufriedenheit ist für uns von größter Bedeutung, und es ist erfreulich zu hören, dass wir Ihre Erwartungen erfüllen konnten.
Wenn Sie weitere Fragen haben oder weitere Hilfe benötigen, zögern Sie bitte nicht, sich an uns zu wenden. Wir stehen Ihnen jederzeit zur Verfügung, um sicherzustellen, dass Ihre Erfahrung mit BaseReps positiv und reibungslos verläuft.
Vielen Dank, dass Sie BaseReps gewählt haben. Wir freuen uns darauf, Sie auch in Zukunft bedienen zu dürfen!
Mit freundlichen Grüßen,
Kundenserviceteam bei BaseReps
Ich habe eine schuhe bei Basereps…
Ich habe eine schuhe bei Basereps gekauft, sie ist einfach großartig
20 de outubro de 2023
Opinião espontânea
Resposta da BaseReps
Lieber Simon,
Vielen Dank für Ihr Feedback!
Es freut uns sehr zu hören, dass Sie mit den Schuhen, die Sie bei BaseReps gekauft haben, einfach großartig zufrieden sind. Die Zufriedenheit unserer Kunden ist unser oberstes Ziel, und es ist erfreulich zu wissen, dass wir Ihre Erwartungen erfüllen konnten.
Wenn Sie weitere Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind hier, um sicherzustellen, dass Ihre Erfahrung mit BaseReps positiv und reibungslos verläuft.
Vielen Dank, dass Sie BaseReps gewählt haben. Wir freuen uns darauf, Sie auch in Zukunft bedienen zu dürfen!
Mit freundlichen Grüßen,
Kundenserviceteam bei BaseReps
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