Tried 4 charges in Sherborne today, payment by card didn’t work and app didn’t work.. customer service had no clue what they were talking about, clearly no proper backend system and no training
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I was prepared to overlook a previous bad review I posted, but, true to form, this company has let me down again, big time! Today, after traveling 200 miles, we called into the charging station at San... Ver mais
A empresa respondeu
Attempts with four different chargers at the Sanders Garden Centre, Highbridge failed. Tried the BE.ev rfid card, Octoverse, 2 different credit cards, Apple Pay - all failed to trigger a charge. Pho... Ver mais
Found Be.ev recently and seemed to be the answer to my needing a fast Charge. £9,99 monthly subscription no problem for 39p a kw on a 450kw charger. Never had a problem with chargers they seem ver... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We’re Be.EV – the fastest growing public electric vehicle charging network in the UK. Born in the North and powering the Nation – our mission is simple; to make public EV charging simple, reliable and available to everyone. With a growing network of over 700 electric vehicle charge points across more than 200 locations, we offer the right charging speeds in the right places - along busy routes, at popular destinations, and right in the heart of your communities. Whether it’s a quick pit stop whilst shopping or a recharged battery after a long day’s work - we provide drivers access to fast, rapid and ultra-rapid charging solutions where they need them most. Alternatively, we offer attractive revenue models for property owners and landlords who require EV charging solutions at their locations. Working closely with our team of experts, you can unlock a new revenue stream with market leading EV infrastructure, all at zero cost to you. Majority owned by Octopus Energy Generation and backed by NatWest and KfW, we’re committed to building a network fit for today and tomorrow.
Informações de contacto
Reino Unido
- 0800 917 3208
- support@be-ev.co.uk
- be-ev.co.uk
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Tried 4 charges in Sherborne today
Tried 4 charges in Sherborne today, payment by card didn’t work and app didn’t work.. customer service had no clue what they were talking about, clearly no proper backend system and no training
Found Be.ev recently and seemed to be…
Found Be.ev recently and seemed to be the answer to my needing a fast Charge.
£9,99 monthly subscription no problem for 39p a kw on a 450kw charger.
Never had a problem with chargers they seem very reliable in Dartford. The only one any where near me!
Been a member one month on mega plan and get an email today of an increase to £13.99 a month. A 40% increase in one year, I'll see how the next month goes as mostly Charge from home but top up quickly on long journeys.
If I dont use it that much ill cancel and stick to Tesla charging at 40p peak and 23p off peak.

Resposta da Be.EV
Absolute rubbish!
I was prepared to overlook a previous bad review I posted, but, true to form, this company has let me down again, big time! Today, after traveling 200 miles, we called into the charging station at Sanders Garden Centre at Highbridge, only to find that all of the chargers were not working, AGAIN! I pay a monthly subscription to this company to get cheaper charging rates, which I will now be cancelling and requesting a refund of monies paid! I did manage to get a charge at an instavolt station nearby, more expensive, but reliable and quick, unlike be.ev!

Resposta da Be.EV
My local charging point over the last…month
My local charging point over the last month every time I go to charge neither of them are working ,phone up and moan and they say a engineer will be along next week next week comes and they are still not working very frustrating!

Resposta da Be.EV
unreliable, avoid
tried using two chargers, one in blandford forum and one in poole. both failed to actually start charging and locked the cable in my car.
their support was unable to remotely unlock the cable, and advised i pull the emergency release in my car.
this is bad! really bad! you should never ever never have to do this, this is an EMERGENCY release for FIRES!
they use the same chargers as other companies like mfg, but mfg is actually competent enough to ensure their chargers function correctly.
i highly advise adding be ev to abrp's avoid list and use another vendor like mfg, who is not only more reliable, but also cheaper.
from what support said on the phone both times i called them to release my car, they appear to just be rebadging white-label products for a quick buck, and not to actually provide a real and good service. shocking stuff
Failed attempts with four different chargers…
Attempts with four different chargers at the Sanders Garden Centre, Highbridge failed. Tried the BE.ev rfid card, Octoverse, 2 different credit cards, Apple Pay - all failed to trigger a charge. Phoned the helpline which ultimately despite trying to reset the chargers, couldn’t help. I gave up and moved on to Ionity and had a successful charge there. A shame as I wanted to support the smaller companies.
Out of the 7 chargers I tried in the…
Out of the 7 chargers I tried in the last 2 months, 1 worked. Absolutely appalling service, surprised they’re still in business. Dorchester area
Chargers that do not charge - poor
Wasted half an hour trying to get a charge at Jones Lane Car park charger PA0021-1. Took £25 off me instantly through the app. Said it was starting a charge then few seconds later finished. On phone to Be EV for 25 minutes system just would not work. Told I’ll get my money back in two weeks!
Perfect example of what is wrong about EV charging
Tried to charge at Sandbanks car park. Requires app. Tried to login but failed so tried resetting password which also failed. Just moved car to a non charger space. Completely pointless. All I wanted to do was pay for their service but they made it so hard.
I left a review on trust pilot about…
I left a review on trust pilot about beev and they replied to the review ask me to get in touch by email so they could get something sorted out but I haven't heard a thing from them just to let me know what is happening, how a company this poor can be in business is beyond me
Duke Of Gloucester, Crewe £100 Fine
Duke Of Gloucester, Crewe: £100 fine if you do not register your car at the travel lodge reception. ANPR cameras on site. Not remotely clear anywhere that this is what you have to do.
Nowhere does it state I have to register my car as a BE EV customer. The signage addresses the pub customers and the travel lodge customers but NOT those using the charging point and nowhere on BE EV’s signage does it tell you to register your stay.
Most expensive charge I have ever had and I would NOT recommend. I will not be charging here again or using any of this companies chargers ever again.
Yet another poor EV charging experience
Sometimes it beggars belief how utterly useless some companies are. Today I tried charging my EV at the charge points in Broadwindsor, Dorset.
There are no instructions on the machines about how to pay or connect. I looked these chargers up on the Be.EV website and although they are listed there, there is no way to pay for it start charging from the website. All it offers is that you download and install their app. But when you open the app and look for the chargers the app knows nothing about them. The nearest of their chargers it states are 3 miles away in Beaminster.
It's companies like this that give EVs a bad name and add grist to the mill of those who argue that that they are too much hassle to bother with.

Resposta da Be.EV
They take the care out of customer care
We have a Be.Ev charger on our site that has been out of order for 6 weeks. We have called the only number available on their website 6 times to report the issue, however we have just been told the number we need can't be given out. We are currently fielding their complaints as clients and guests are unable to charge their vehicles
Absolutely horrendous system
Absolutely horrendous system. Payment does not work. Waste of time . Had a child in the car also. Get rid of be ev charging system
Don’t use these. They are awful and don’t work
I have been to 4 different charges the first two “unavailable” I called them and was on the phone for 20 minutes just for them to say there is a technical issue and to go to another. I drove to another the screen actually worked on this one however in the app both free slots where said to be unavailable. This is the worst charging experience ever. Whoever works at the place make it better or work somewhere els. Because I am so done!

Resposta da Be.EV
Hit and Miss
Price is good on the Mega subscription, but my word, 50-60% of the time there is a fault at the start of charging or during the charge. Such a waste of time. This isn't specific to one charger, it's across your network. Do better for your customers, please!!

Resposta da Be.EV
I Often try to charge my EV vehicle at Manchester Asda Hulme
I Often try to charge my EV vehicle at Adsa Hulme Manchester. They have six charging points which is always hit and miss. Sometimes you go there it can work ok. However sometimes you go there none of them are working correctly . The annoying thing is, it does not say its out of order, so you try another station at the same location and still have the same problem. On one occasion I tried 15 times and it failed to charge also i had £25 x 15 transactions pending with my account. Its a shame paying the subscription is a better deal financially if the charging points work correctly. I dread going to Be EV as there is no gaurantee it gonna work. I still Hope Be Ev get there act together and sort these problems out. I have complained to them several times but no response from them.

Resposta da Be.EV
Awful experience
Went to charge my car in Manchester Asda. First two chargers simply didn’t work despite being green. The next one started but then gave up after c. 7% added. A stressful and dreadfully unreliable service. Certainly won’t be using them again.

Resposta da Be.EV
Took 2 attempts to charge
Took 2 attempts to charge. 1st one just stopped after 10 mins. Tried again on the other connector A and it worked fine. Shame the app does not show the charge ot cost in real time it just stays in zero. I’ve used BE EV a few times at other locations and it always shows the charge and cost in the app in real time but. Of at this one (The Urmston’s pub)
Robbed
Absoloute joke! Took me 8 times to get the charger working and its took £200 out of my bank account and still not returned 24 hours later! The last £25 worked but im still £175 down! Spoke to customer service an got no where with it! Literally been robbed. Avoid
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