Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Tried 4 charges in Sherborne today, payment by card didn’t work and app didn’t work.. customer service had no clue what they were talking about, clearly no proper backend system and no training

Classificada 1 em 5 estrelas

I was prepared to overlook a previous bad review I posted, but, true to form, this company has let me down again, big time! Today, after traveling 200 miles, we called into the charging station at San... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Attempts with four different chargers at the Sanders Garden Centre, Highbridge failed. Tried the BE.ev rfid card, Octoverse, 2 different credit cards, Apple Pay - all failed to trigger a charge. Pho... Ver mais

Classificada 3 em 5 estrelas

Found Be.ev recently and seemed to be the answer to my needing a fast Charge. £9,99 monthly subscription no problem for 39p a kw on a 450kw charger. Never had a problem with chargers they seem ver... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Posto de abastecimento de veículos eléctricos

Escrito pela empresa

We’re Be.EV – the fastest growing public electric vehicle charging network in the UK. Born in the North and powering the Nation – our mission is simple; to make public EV charging simple, reliable and available to everyone. With a growing network of over 700 electric vehicle charge points across more than 200 locations, we offer the right charging speeds in the right places - along busy routes, at popular destinations, and right in the heart of your communities. Whether it’s a quick pit stop whilst shopping or a recharged battery after a long day’s work - we provide drivers access to fast, rapid and ultra-rapid charging solutions where they need them most. Alternatively, we offer attractive revenue models for property owners and landlords who require EV charging solutions at their locations. Working closely with our team of experts, you can unlock a new revenue stream with market leading EV infrastructure, all at zero cost to you. Majority owned by Octopus Energy Generation and backed by NatWest and KfW, we’re committed to building a network fit for today and tomorrow.


Informações de contacto

1,9

Mau

TrustScore: 2 em 5

53 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 44% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,9

Todas as opiniões

(53)

33 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Found Be.ev recently and seemed to be…

Found Be.ev recently and seemed to be the answer to my needing a fast Charge.
£9,99 monthly subscription no problem for 39p a kw on a 450kw charger.
Never had a problem with chargers they seem very reliable in Dartford. The only one any where near me!
Been a member one month on mega plan and get an email today of an increase to £13.99 a month. A 40% increase in one year, I'll see how the next month goes as mostly Charge from home but top up quickly on long journeys.
If I dont use it that much ill cancel and stick to Tesla charging at 40p peak and 23p off peak.

17 de agosto de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Andrew, thanks for taking the time to leave a review. We're glad to hear that we've been able to help you in your search for affordable fast charging. The Mega subscription has done quite a bit of growing up since it popped-up in the Be.EV app last year. We've tripled the number of charging locations across the UK where you can power-up at 39p/kWh. We've reached charger availability of over 99% – ensuring you can use your subscription whenever you need it. We've also added over 400 super speedy ultra-rapid bays, for even quicker great-value top-ups. We apologise the monthly price increase has come so soon in your journey on the Mega Subscription. Rest assured the market leading 39p/kWh value remains the same, and the additional monthly cost can be saved in just one charging session. We hope we continue seeing you at our charging hubs in the future💚

Classificada 1 em 5 estrelas

Absolute rubbish!

I was prepared to overlook a previous bad review I posted, but, true to form, this company has let me down again, big time! Today, after traveling 200 miles, we called into the charging station at Sanders Garden Centre at Highbridge, only to find that all of the chargers were not working, AGAIN! I pay a monthly subscription to this company to get cheaper charging rates, which I will now be cancelling and requesting a refund of monies paid! I did manage to get a charge at an instavolt station nearby, more expensive, but reliable and quick, unlike be.ev!

14 de agosto de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Peter,

Thank you for taking the time to leave a review. We're sorry to hear that your charging experiences haven't been positive and apologise for the inconvenience caused.

We understand how frustrating it can be to arrive at a charger and find it unavailable. To help avoid this in future, you can use the Be.EV app to check live charger availability before setting off. Our team is continuously working to improve reliability and ensure drivers have the best possible charging experience.

Thank you for your feedback, as it's the best method for us to identify areas where we can improve. We hope to provide you with a much better experience next time💚

Classificada 2 em 5 estrelas

My local charging point over the last…month

My local charging point over the last month every time I go to charge neither of them are working ,phone up and moan and they say a engineer will be along next week next week comes and they are still not working very frustrating!

13 de agosto de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Steve,

Thanks for taking the time to leave a review. We're sorry to hear your charging experiences haven't been positive. Please could you drop us a brief email at feedback@be-ev.co.uk with further details on the issues you are encountering and a member of the team will be on-hand to support you💚

Classificada 1 em 5 estrelas

unreliable, avoid

tried using two chargers, one in blandford forum and one in poole. both failed to actually start charging and locked the cable in my car.
their support was unable to remotely unlock the cable, and advised i pull the emergency release in my car.
this is bad! really bad! you should never ever never have to do this, this is an EMERGENCY release for FIRES!
they use the same chargers as other companies like mfg, but mfg is actually competent enough to ensure their chargers function correctly.
i highly advise adding be ev to abrp's avoid list and use another vendor like mfg, who is not only more reliable, but also cheaper.
from what support said on the phone both times i called them to release my car, they appear to just be rebadging white-label products for a quick buck, and not to actually provide a real and good service. shocking stuff

10 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Failed attempts with four different chargers…

Attempts with four different chargers at the Sanders Garden Centre, Highbridge failed. Tried the BE.ev rfid card, Octoverse, 2 different credit cards, Apple Pay - all failed to trigger a charge. Phoned the helpline which ultimately despite trying to reset the chargers, couldn’t help. I gave up and moved on to Ionity and had a successful charge there. A shame as I wanted to support the smaller companies.

7 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Chargers that do not charge - poor

Wasted half an hour trying to get a charge at Jones Lane Car park charger PA0021-1. Took £25 off me instantly through the app. Said it was starting a charge then few seconds later finished. On phone to Be EV for 25 minutes system just would not work. Told I’ll get my money back in two weeks!

1 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Perfect example of what is wrong about EV charging


Tried to charge at Sandbanks car park. Requires app. Tried to login but failed so tried resetting password which also failed. Just moved car to a non charger space. Completely pointless. All I wanted to do was pay for their service but they made it so hard.

4 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I left a review on trust pilot about…

I left a review on trust pilot about beev and they replied to the review ask me to get in touch by email so they could get something sorted out but I haven't heard a thing from them just to let me know what is happening, how a company this poor can be in business is beyond me

22 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Duke Of Gloucester, Crewe £100 Fine

Duke Of Gloucester, Crewe: £100 fine if you do not register your car at the travel lodge reception. ANPR cameras on site. Not remotely clear anywhere that this is what you have to do.

Nowhere does it state I have to register my car as a BE EV customer. The signage addresses the pub customers and the travel lodge customers but NOT those using the charging point and nowhere on BE EV’s signage does it tell you to register your stay.

Most expensive charge I have ever had and I would NOT recommend. I will not be charging here again or using any of this companies chargers ever again.

27 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Yet another poor EV charging experience

Sometimes it beggars belief how utterly useless some companies are. Today I tried charging my EV at the charge points in Broadwindsor, Dorset.

There are no instructions on the machines about how to pay or connect. I looked these chargers up on the Be.EV website and although they are listed there, there is no way to pay for it start charging from the website. All it offers is that you download and install their app. But when you open the app and look for the chargers the app knows nothing about them. The nearest of their chargers it states are 3 miles away in Beaminster.

It's companies like this that give EVs a bad name and add grist to the mill of those who argue that that they are too much hassle to bother with.

29 de julho de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hey Joolz, thanks for taking the time to leave a review. We're sorry to hear you've had issues charging and would like to make this right. We'd appreciate it of you would drop us a brief email at feedback@be-ev.co.uk with details around your failed session and one of the team will be on-hand to support. Thanks

Classificada 1 em 5 estrelas

They take the care out of customer care

We have a Be.Ev charger on our site that has been out of order for 6 weeks. We have called the only number available on their website 6 times to report the issue, however we have just been told the number we need can't be given out. We are currently fielding their complaints as clients and guests are unable to charge their vehicles

10 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t use these. They are awful and don’t work

I have been to 4 different charges the first two “unavailable” I called them and was on the phone for 20 minutes just for them to say there is a technical issue and to go to another. I drove to another the screen actually worked on this one however in the app both free slots where said to be unavailable. This is the worst charging experience ever. Whoever works at the place make it better or work somewhere els. Because I am so done!

29 de junho de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

We're sorry to hear that your journey didn't go as planned. We understand how frustrating it can be when charger availability doesn't match expectations, particularly when you're relying on charging away from home.

We have requested more info to better understand the experience and investigate the issues you encountered, but unfortunately we weren't able to make contact. Since your visit, we've continued to monitor and improve charger reliability across our network, and feedback like yours helps us identify areas where we can do better.

Thank you for taking the time to share your experience. We're committed to making charging as convenient and dependable as possible and hope your next visit provides the smooth experience we're aiming to deliver.

Classificada 3 em 5 estrelas

Hit and Miss

Price is good on the Mega subscription, but my word, 50-60% of the time there is a fault at the start of charging or during the charge. Such a waste of time. This isn't specific to one charger, it's across your network. Do better for your customers, please!!

4 de junho de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Dominic, thanks for leaving the review. We appreciate all feedback both good and bad as it's the best way for us to improve. Glad to hear your enjoying saving with the Mega subscription! We're sorry to hear about the charging issues you've experienced across our network, and we understand how frustrating and time consuming this can be. We'll be reaching out via email to gather some additional details and investigate the faults you've reported. Our team will look into this thoroughly to better understand what's causing these unsuccessful charging sessions and identify any improvements we can make. Thanks

Classificada 1 em 5 estrelas

I Often try to charge my EV vehicle at Manchester Asda Hulme

I Often try to charge my EV vehicle at Adsa Hulme Manchester. They have six charging points which is always hit and miss. Sometimes you go there it can work ok. However sometimes you go there none of them are working correctly . The annoying thing is, it does not say its out of order, so you try another station at the same location and still have the same problem. On one occasion I tried 15 times and it failed to charge also i had £25 x 15 transactions pending with my account. Its a shame paying the subscription is a better deal financially if the charging points work correctly. I dread going to Be EV as there is no gaurantee it gonna work. I still Hope Be Ev get there act together and sort these problems out. I have complained to them several times but no response from them.

24 de maio de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Naseem, thanks for taking the time to leave a review. We're sorry you've been experiencing issues at one of our charging sites. Please get in touch with us at feedback@be-ev.co.uk, providing your email address. We'll then do some deeper digging into your sessions, to better understand why you are experiencing problems when charging. Thanks.

Classificada 1 em 5 estrelas

Awful experience

Went to charge my car in Manchester Asda. First two chargers simply didn’t work despite being green. The next one started but then gave up after c. 7% added. A stressful and dreadfully unreliable service. Certainly won’t be using them again.

7 de maio de 2026
Opinião espontânea
logótipo da Be.EV

Resposta da Be.EV

Hi Richard, thanks for taking the time to leave us a review. It's extremely disappointing that your charging experience wasn't a positive one. Please get in touch with feedback@be-ev.co.uk with the details of your session and we'll take a further look into why these issues occurred. Thanks

Classificada 3 em 5 estrelas

Took 2 attempts to charge

Took 2 attempts to charge. 1st one just stopped after 10 mins. Tried again on the other connector A and it worked fine. Shame the app does not show the charge ot cost in real time it just stays in zero. I’ve used BE EV a few times at other locations and it always shows the charge and cost in the app in real time but. Of at this one (The Urmston’s pub)

2 de abril de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Robbed

Absoloute joke! Took me 8 times to get the charger working and its took £200 out of my bank account and still not returned 24 hours later! The last £25 worked but im still £175 down! Spoke to customer service an got no where with it! Literally been robbed. Avoid

31 de março de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais