BeFibre Opiniões 6860

Your colleague BETHAN was very helpful and knowledegable and I was happy with the service. thanks

I agreed to switch to BeFibre and they came to install on the agreed date. My copper wire from the boundary to the point of entry is in a small duct from a chamber in the gress verge. The diameter of the duct was too small to accommodate the existing wire and their pull through tool. The engineer said the would have to contact openreach for permission to cut their wire an use it to pull the new fibre through. He rang to check it would be possible and said permission could take up to two weeks whereupon they would contact me to complete the installation. That was the last I heard from them despite several attempts by me to contact them to find out what had happened. They've lost the chance to get my business. I can't imagine trying to contact them with a problem once connected.

Woeful! Don't waste your money. All your devices will disconnect after 8pm and it's as expensive if not more so than most of the reliable companies.

Ticket Ref 91395

The Five stars is for the Great handling of a issue I had as a new customer ,

Scott who handled it was excellent very good at his job , when he said he would do something he did , very easy to get hold of , credit to the company, before have a small things to tidy up and om sure Scott will be onto it
Another great shout out to the Fibre optics guy who sorted getting my install sorted , there was issues with Randal the install guy however Scott is dealing with that so will not go into it .

Thanks

Ian

From my very first call to the final visit from the young chap who got everything running perfectly again, the whole experience has been brilliant. I’d happily recommend BeFiber to anyone lucky enough to have it available in their area.

We had a problem with one of our bills. Joan looked into this for us and helped correct this promptly.

Agreed to join this company after going on Uswitch.

They told me they would arrive today (23rd April) between 1 and 5 pm - no one has come and it’s well past 5pm now.

I was worried that no one was coming after speaking with them at 2.49pm today (just to double check the appoiment was correct) and he just said the appoiment hasn’t been cancelled…

So I called them again at 4.20pm just to make sure they are coming… Iv sat on the phone for 54mins on hold listening to a trumpet repeat itself over and over again with no one answering!

No one’s turned up (after Iv taken an afternoon off work) - no one’s told me they arnt coming - no one’s answered the phone… what do I do?!?!?!

Not very helpful, said the terminate was £250 and then didn’t terminate it, told me it was £750. After months of disputing they changed it back to £250, I went to pay and told me I had to pay £350, £100 to return router. And now being told I won’t get my £100 back!

42% price increase with less than four weeks’ notice, then complete chaos when I tried to leave.

I disputed the increase straight away and arranged a switch to Zzoomm. What I wasn’t told is that Zzoomm was in the process of acquiring BeFibre.

Result? My transfer was blocked and my installation appointment was cancelled without any notification. No email, no call, nothing. I only found out because I chased when no appointment time came through.

Despite raising the disputed direct debit on no less than four separate occasions, they still took the money. Then stated I hadn’t progressed a transfer, when I’ve been trying to sort this for weeks.

No apology. No accountability. Just poor communication and a broken process from start to finish.

Avoid

Rachael was great - really friendly and warm, and lovely to chat to. Plus she was really helpful, and went out of her way to accommodate my needs

Awful customer service. They never listen to what you are saying over the phone and leave very long periods of time just silent for no reason. They don't help with issues and the internet is always dropping in and out.
I feel like they just get random people of the street on the phones who have no idea about the company or the service they provide. They talk so closely into the phone that the voices are distorted and they are hard to understand most of the time anyway and do not understand basic English. We told them the details on our account are wrong as they have changed the address to house number 40 instead of 40a and they had no idea what I was talking about and two different people just cut off the call and complained that our call quality wasn't good, which was funny because it was a wifi call through their awful wifi and calls to other people were completely fine! They have a 'Mesh' on our account which we do not have and they had no idea what we were talking about (or what this product is) over the phone and couldn't even manage to bring up our account to look themselves clearly!
Worst mistake from the start changing from EE to these clowns.

Rachel on client loyalty desk was great. I honestly thought I was going to have to move companies because there was an apparent price hike but it proved that I was simply out of contract and they have given me my money back from the time when I've overpaid and I've returned to the original price. Rachel was friendly and made the day better rather than frustrating. She actually made me smile and feel like a friend.

Rachael the customer service advisor is very professional and very friendly. It was a pleasure dealing with her today in order to renew my contract with Befibre after being with them for 12 months without any problems highly recommend.

I had a talk with Customer service rep ALEXANDRA via +44 1845 444804. Whilst discussing about new prices she was explaining me the offer. I got another call which I have to take and accidentally cut the call.
After a while received an email mentioning that she renewed my contract for another 12 months. I would say that’s a Proxy Sale. I would rate for her 0 Star. ALREADY FEDUP WITH BEFIBRE AND NOW ANOTHER 12Months ughhh!!! I have to cancel my new Vodafone contract with whom my sim is just because of her greediness.

Brilliant service

Today I renewed my contract with BeFibre for another 24 months. BeFibre provides a great service with great speeds. Jonathan, the customer service representative, was professional and friendly. He worked very efficient and the renewal was completed after a few minutes.

I have complained via email so many times I have lost count, I had BeFibre installed in Jan 2026. My signal keeps dropping out, and the return emails say there isn't a problem when they check from their end, each email is replied to by a different person which is very frustrating. Why would I lie about poor signal? All I require is a good, consistent signal for my whole house. I have suggested they send an engineer to help but that is being ignored, or some boosters, of which they sent one which doesn't reach the whole house. My last email was 13th April, it's now 21st April and no response. I have said I'd like to cancel my contract as their service is appalling, but they ignore this comment. Writing to Trust Pilot seems to be the only way I get any response. If I need more hardware to cope with the size of my house then they need to provide it or admit defeat and cancel my contract so I can move on to a company who can provide a good service. The boosters we bought ourselves were approved by the original installer engineer. Next stage is the ombudsman, which is going to take up too much of my time, I could do without the aggravation. Customer number BF00057256

Vicky (technical support) sorting our landline issue within 20 minutes and was brilliant, informative and very helpful. A different call from Saturday, where call lasted over 1.5 hours, told different information and issue not resolved.

I took out an 18 month contract for £25 per month, 13 months later they are charging me £30. I've emailed them several times to get this sorted as well as contacting them via messenger but have had absolutely no resolution to this issue. Doesn't take a minute to respond to an email!

Very happy with this company, fast and steady