Zzoomm Full Fibre broadband Opiniões 7318

Absolutely horrendous customer service support and no interest in trying to resolve problems. Have better broadband speeds from 4g connections and updates to the system just made matters worse. Now over a month of issues and still no engineers attending site despite several requests. Very very very poor Zzoomm.

Internet stopped working (unable to access internet multiple times per day, or too slow even if only one mobile phone using it, etc).
Requested support multiple times. They did not manage to solve the problem and stopped replying. I asked to cancel the contract twice on the basis that the service I'm paying for is not being provided - still no answer. Still no adequate internet service. It's been over 3 weeks of this.

Very helpful, friendly and knowledgeable person answered my call and resolved my issue.

Since i have had this installed having constant disconnection issues, range is not great, customer service is poor. Numerous no shows for engineer vists. Switched as i thought the speed would be much better but should off stayed with previous provider.

Swapped to Zzoomm 12 months ago to get my bills down. At first, the service was fine. But then I started to have intermittent service loss. No biggie. Until about 4 or 5 months ago, I had total loss of service. Engineer visit was arranged quite quickly, restored service. But ever since then, I was only getting a max speed of 100Mbps when I was paying for 500 (before I was averaging 400-450Mbps).

Then 7 days ago, a scheduled maintenance apparently got messed up. Knocked out service in the entire area. Most customers had their service restored after 3 days (this is what I was told by tech support) except my service remained down. Phoned tech support and they started to investigate but seemed unable to restore service. Funnily enough, checking the status page on their own website showed 100% uptime in the last 90 days for my area. Which obviously can't be true if it was down for everyone for 3 days. At this point I'd had enough and decided to switch back to my old ISP and started the process.

However, I still wanted zzoomm to restore my service in the meantime. The last phone call I had with them, I was told it was out of their hands and there was nothing they could do because I was switching. I was then told my service would be cut off at midnight on the change over date. I informed them that was only an estimated date and they couldn't just cut me off before they had confirmation from my new ISP that they had completed the required work and notified zzoomm that it had been completed and activated. I was once again told I would be cut off at midnight regardless. This is NOT the correct procedure. The changeover date was a preference, not an absolute. So Zzoomm are failing to hold up their end of contractual obligations and refusing to restore service and I'm going to be without internet for at least another week until the swap is complete. Absolutely disgraceful really.

Can't fault the customer service or tech support team. They're all friendly and helpful. However, the most important thing, a reliable service and competent network engineers running and maintaining the backend systems, appear to be entirely absent. I would strongly suggest people avoid this company at all costs.

7 yrs with my previous ISP and it was flawless, 12 months with zzoomm and it's been nothing but constant issues. You get what you pay for I guess.

Dave gave a very efficient, great service and sorted my query instantly! Very polite, helpful and friendly.

Very pleased with Mary for sorting out my new plan today

After ceasing zzoomm and moving to another provider. Direct debits still taken from my bank for periods after the service was ceased and despite several phone calls and emails requesting a refund I have had zero response from anyone in billing or anyone from zzoomm. I will be seeking advice from ombudsman.

Terrible customer care. In 3 months my Internet has spent longer off than on. AVOID!!!!

We had some initial teething issues due to the setting up on new infrastructure to accommodate the full fibre service, however the team have worked hard to communicate through the issues with gaining a Grant of Wayleave to work on the property I rent.

Needless to say, all of the support staff I've interacted with have been absolutely fantastic at ensuring progression and expectations are met. Relaying the needs and requests to other departments.

Thank you to Beverley @ Wayleaves, Dave, George, Alex, Faye @ CS, Khaled, Drexler, and MA @ Installation Support.

I had a chat with Mary today to discuss future contract plans, and she was so helpful with my situation! Amazing service!

Needed a fix from tech support to enable me to use my ROON server remotely. Matt implemented a solution which worked perfectly. Many thanks Matt!

Had an issue unable to access a specific banking website - Matt in the Customer Care team was very helpful and managed the query between the technical team and me well, ensuring I was happy with the outcome.

Just switching over to a new contract and Mary made the normally dull experience a positive one. Like going through it with a friend.

Renewed contract for another 2 years. Thanks to 'Mary' for her assistance and help in customer service. Service generally very good with no complaints.

Very helpful. Talked me through what to do.

Reviewing this specific representative "khaled and Ric" the service was excellent.

My intenet speed that was supposed to be 1gb/s, was averaging 250mb/s and less for just over a week. During one call the operator just hung up on me, I assume because it was close to the cut off time. The representative the previous day didn't seem to do anything, stated changes would come into effect in an hour and actually made it worse dropping to 25mb/s over night and in to the next day.

"khaled and Ric" however was brilliant. Kept me on the line whilst he ran adjustments, Whilst periodically checking in with me to reassure me he was still at it. I could see my router flashing blue to indicate he was doing this, and when he was finished he got me to run a speedtest to check he had resolve my issue. I had jumped up to 922mb/s which is what I used to be averaging. He told me to check it regularly over next 24hrs. Excellent service.

Omar Razak was great

Rozzanna was very helpful and got our internet working again Very quickly I would highly recommend her help
Neil