Do not trust this company. Avoid unless you want poor customer service and canned responses to your questions. I originally ordered 18" extensions. They were too short. Exchanged for the 22" extension... Ver mais
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Leia as opiniões dos outros
I placed an order earlier this month for clip in extensions hoping it would look as natural as possible so I can wear on my wedding day in just a few short weeks. When I received my bebonias, they... Ver mais
I was very satisfied with the customer service. I am based in Germany, and my request was handled within two days, which was very fast. I needed to change my order because I accidentally placed it inc... Ver mais
I absolutely love the communication emails I receive throughout the process of ordering the hair. The websites go in depth about the hair you will recover and have very helpful pictures and videos tha... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bebonia™ creates luxury curly hair extensions that are easy to install, ethically sourced, and guaranteed to be your perfect match. We offer three different types of extensions: curly clip-ins, slip-ons, and drawstring ponytails. Our curly extensions come in a variety of lengths, colors, and weights.
Informações de contacto
Estados Unidos da América
- bebonia.com
3,6
Aceitável
108 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I can’t say enough great things about…
I can’t say enough great things about Bebonia! Their products are absolutely top-notch — I’ve been using them for several years now, and there’s simply no other company that comes close when it comes to curly hair extensions. The quality, the look, the feel — everything is perfection.
Today, I had an interaction with their customer service that just confirmed why I’m such a loyal customer. They reacted so quickly to my request and truly went above and beyond to take care of me. I was very impressed with how smoothly and professionally everything was handled.
A special shoutout to Shanece — she was over-the-top professional, incredibly kind, and made me feel like a valued customer from start to finish. You don’t find that kind of service every day.
Bebonia, you’ve earned my trust for life. If you have curly hair and want the best extensions out there, look no further — this is the company to go with, period.
14 de agosto de 2025
Opinião espontânea
Resposta da Bebonia
Wow, thank you so much for your kind words! We’re beyond grateful for your loyalty and for taking the time to share such a thoughtful review. We’ll be sure to pass along your shoutout to Shanece! Serving wonderful customers like you is exactly why we do what we do, and we’re so honored to have earned your trust. Thank you for being such a valued part of the Bebonia family — we can’t wait to continue helping you shine with your curls for years to come!
I initially had a question about the…
I initially had a question about the updated color selection given that my last purchase was years ago—I wanted to retain the original color of my former set—and received a message back almost instantaneously.
10 de agosto de 2025
Resposta da Bebonia
Thank you so much for sharing your experience with us! We’re so glad we could get back to you quickly and help you find the perfect match to your original set. It means a lot that you’ve come back to us after all these years—we truly appreciate your trust and support!
My favorite curly hair extensions
My favorite curly hair extensions. Very natural looking and great quality. Shipping doesn't take very long either which is a plus.
14 de julho de 2025
Resposta da Bebonia
We're thrilled to hear that you're loving your curly extensions and that they look and feel natural—that's exactly what we aim for! So glad to know shipping was a smooth experience too. We truly appreciate your support and hope you continue enjoying your curls!
I received my Bebonia curly extensions…
I received my Bebonia curly extensions and they are not what I thought. I watched each tutorial and followed each steep by step to curl the extensions and they won’t curl correctly. I’m disappointed that I cannot receive the ringlets that I need. I cannot curl the extensions to the correct texture.
24 de junho de 2025
Opinião espontânea
Resposta da Bebonia
We’re so sorry to hear the extensions didn’t work out as you hoped. We completely understand how important it is to find the right curl pattern. Please don’t hesitate to reach out to us at info@bebonia.com—our team would love to offer personalized tips or help you find a texture that’s a better match.
Beautiful quality hair and perfect curl!
Beautiful quality hair and perfect curl pattern! Bebonia is the only place to buy from!
23 de junho de 2025
Resposta da Bebonia
It truly means the world to us that Bebonia is your go-to — thank you for trusting us with your curls!
Resposta da Bebonia
Thank you so much for your kind words! We're thrilled to hear you’re loving the softness of your curls. Enjoy <3
I received the wrong order initially
I received the wrong order initially, but the way the team handled it truly impressed me. As soon as I reached out, they responded quickly, were polite, and took full responsibility. The representative I spoke with was kind, understanding, and made the process of correcting the mistake completely stress-free.
They not only fixed the issue fast but made me feel valued as a customer. Mistakes happen—but great customer service like this is what earns trust and loyalty. I really appreciate how they turned the situation around.
Thank you for your professionalism and care
23 de maio de 2025
Resposta da Bebonia
Thank you so much for your kind words and for giving us the opportunity to make things right! We're truly sorry for the mix-up, but we're so glad to hear that our team was able to turn your experience around and that you felt supported and valued throughout the process. Your trust means the world to us, and it’s feedback like this that keeps us motivated to deliver the very best care to our Bebonia beauties. Thank you for your patience, your loyalty, and for being such a wonderful part of our community!
Do not use this company ,bad customer service but ok to take your hard earned money.very expensive hair extensions .
Bebonia are not a good company for customer service at all that asked me for photos of the tangled wefts that i got so frustrated with i chucked them in the bin and didnt think to take a photo of them at the time.They treat you like as if your a liar.Bel hair extensions are so much better in my opinion.I now have a better quality set if curly hair extensions that i can wear with confidence.Thanks for nothing Bebonia .
12 de março de 2025
Opinião espontânea
Resposta da Bebonia
We’re truly sorry to hear about your experience and completely understand how frustrating and disappointing this must have been for you. Our intention is never to leave our customers feeling unsupported, and we truly regret that we weren’t able to meet your expectations in this instance. Our customer support team did request photos so we could better understand the issue and find the best solution for you, but we understand that you had already discarded the wefts. Without images, it’s difficult for us to assess what went wrong and offer a replacement, as we do need visual evidence to properly review quality concerns. As a gesture of goodwill, our offer of a $20 discount toward your next order still stands. If you'd like to claim this, please don’t hesitate to reach out to us at info@bebonia.com and we’ll be happy to provide the code.
I accidentally ordered the wrong shade
I accidentally ordered the wrong shade, and they so kindly canceled my order. Much appreciated!
20 de maio de 2025
Resposta da Bebonia
We're so glad we could help get things sorted quickly and smoothly for you!
Resposta da Bebonia
We're thrilled to hear that you love your extensions and that they fit perfectly. Enjoy your beautiful new look!
These extensions are so nice
These extensions are so nice. I got chestnut and ash blonde. The colors are rich. The curl pattern is exactly like mine. I am happy with these extensions!
28 de abril de 2025
Resposta da Bebonia
We're thrilled to hear that you're loving your extensions in Chestnut and Ash Blonde—it's such a dream combo! Thank you for being a part of our curly community!
I am satisfied as I received a discount…
I am satisfied as I received a discount and placed my order. This is my second order but I have not received the first one so I hope I am satisfied. I don’t have a past experience.
30 de abril de 2025
Resposta da Bebonia
Thank you so much for your feedback and for placing your second order with us—we truly appreciate your trust and support! Please feel free to reach out to us at info@bebonia.com with your first order details if you have any questions.
Great customer service and wonderful…
Great customer service and wonderful products , I bought a set for myself two years ago and it's soo good my mom wanted one ❤️
29 de abril de 2025
Resposta da Bebonia
We're beyond happy to hear that you’ve loved your set so much that your mom wanted one too. Wishing you and your mom many more good hair days ahead!
I absolutely love bebonia the quality…
I absolutely love bebonia the quality of the extentions is absolutely amazing. Hopefully the situation with tariffs get situated soon because I can’t love with out these extentions!!! I have been wearing these since 2023!
24 de janeiro de 2025
Resposta da Bebonia
Thank you so much for your amazing review and for being such a loyal part of the Bebonia family! We completely understand how frustrating the situation with tariffs can be, and we’re hopeful for smoother days ahead too! Thank you for sticking with us since 2023 — we’re so grateful to be part of your hair journey!
Advised wrongly
I was colour matched and texture matched wrong. Luckily I decided against the texture suggestion but unfortunately followed the colour suggested by Bebonia. The hair is way too dark and the only option I was given was to send the item back and reorder. I had already paid over £100 VAT and delivery and would then have to pay for send the item back and then pay for the VAT and delivery all over again for new hair. Now my only option is to dye my own hair (which I don’t want to do as I purchased extensions to enable me to grow my own hair) or dye the extensions (which would ruin them).
1 de abril de 2025
Opinião espontânea
Resposta da Bebonia
Thank you for sharing your experience. We understand how disappointing it can be when a product you were excited about isn’t the perfect match. It appears that the lighting in the images provided made your hair look a bit darker, which may have affected the color match suggestion. We always include a sample weft with your order — so you can check the color, texture, and length before fully committing. Regarding the VAT and delivery fees, we completely understand how frustrating those added costs can be. Unfortunately, those charges are determined by your local customs and shipping carrier. We are happy to accept a return of your extensions as long as they meet our return criteria. We’ll also be reviewing our recommendation methods to ensure we’re providing the best possible guidance and continuing to improve. Our goal is always to make sure you feel supported and cared for throughout your hair journey, and we’re here to help however we can.
They make beautiful curly extensions
They make beautiful curly extensions. I’m on my 2nd order. If you take good care of them, it should last you for a very long time.
14 de abril de 2025
Resposta da Bebonia
Thank you so much for your wonderful review and for being a returning customer! We're so happy to hear that you're loving your curly extensions. It truly means the world to us to know they're bringing you joy and lasting beautifully with care. We're honored to be part of your hair journey!
Quality.
I have purchased from Bebonia many times so I am very confident in their product. I order from the UK so it is not cheap, however for me they are worth every penny as I cannot find the same quality elsewhere,they do however last me a long time.
7 de abril de 2025
Resposta da Bebonia
Thank you so much for your continued support and for taking the time to share your experience. It truly means the world to us to hear that you’ve found value and lasting quality in our extensions. We're honored to be part of your curly hair journey, and we're always here if you ever need anything.
I love their natural curly extensions
I love their natural curly extensions. I am trying to grow my natural hair. I can wear my dream length with the natural curly extensions while growing my hair.
4 de abril de 2025
Resposta da Bebonia
We're so happy to hear that you're loving your natural curly extensions and that they're helping you enjoy your dream length while growing your hair. Wishing you all the best on your hair journey!
No waves, flat and color stains
Definitely not the same hair from 3 years ago color washing leaves my sink with wash off black color the hair quality's and texture is flat no waves at all really disappointed
20 de março de 2025
Opinião espontânea
Resposta da Bebonia
We're so sorry to hear that your recent experience didn’t match what you’ve come to expect from us, and we truly appreciate you taking the time to share your feedback. We’d love the chance to look into this further and make it right. If you're open to it, please reach out to us at info@bebonia.com with your order details so our team can assist you.
I ordered my product.They don't have…
I ordered my product.They don't have customer service phone numbers only emai. My product has never been given a tracking order. I have never been responded to after four emails sent and I have never been offered another color I have never been asked.I sent four messages and still am awaiting a response.
28 de março de 2025
Opinião espontânea
Resposta da Bebonia
We’re so sorry to hear about your experience and truly appreciate you taking the time to share your feedback. This is absolutely not the level of service we aim to provide. We’re reaching out here to kindly request more information about your order so we can look into this immediately and provide the support you deserve.
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