Do not trust this company. Avoid unless you want poor customer service and canned responses to your questions. I originally ordered 18" extensions. They were too short. Exchanged for the 22" extension... Ver mais
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Leia as opiniões dos outros
I placed an order earlier this month for clip in extensions hoping it would look as natural as possible so I can wear on my wedding day in just a few short weeks. When I received my bebonias, they... Ver mais
I was very satisfied with the customer service. I am based in Germany, and my request was handled within two days, which was very fast. I needed to change my order because I accidentally placed it inc... Ver mais
I absolutely love the communication emails I receive throughout the process of ordering the hair. The websites go in depth about the hair you will recover and have very helpful pictures and videos tha... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bebonia™ creates luxury curly hair extensions that are easy to install, ethically sourced, and guaranteed to be your perfect match. We offer three different types of extensions: curly clip-ins, slip-ons, and drawstring ponytails. Our curly extensions come in a variety of lengths, colors, and weights.
Informações de contacto
Estados Unidos da América
- bebonia.com
3,6
Aceitável
108 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I LOVE my bebonias
I LOVE my bebonias, they are so soft and easy to style.
I know that the website says to style them and your hair before putting them in, but I've been doing the curly girl method with them already installed and I think it blends it better.
Overall they are some of the best extentions I've ever gotten, let alone naturally curly extentions.
25 de dezembro de 2024
Resposta da Bebonia
We're excited to hear how much you love your Bebonias! We love that the curly girl method is working so well for you—it’s always great to hear about the different ways our customers make their extensions their own. Thank you for choosing Bebonia and sharing your experience!
This is my second time ordering from…
This is my second time ordering from Bebonia, and once again, their quality has blown me away. The hair is absolutely amazing—soft, natural-looking, and incredibly durable.
Their customer service is outstanding. I received same-day responses and professional advice through Instagram. They took the time to request multiple photos, ensuring they could provide the best recommendations for length and color. Thanks to their expertise, I ended up choosing two sets in different textures, and they are a perfect match.
The extensions have truly elevated my look and confidence, and I couldn’t be happier with the experience. I highly recommend Bebonia to anyone looking for high-quality hair extensions paired with exceptional customer care.
2 de janeiro de 2025
Resposta da Bebonia
We’re thrilled to hear that you had another amazing experience with Bebonia. Your support and recommendation mean everything to us, and we’re so grateful to be a continued part of your hair journey!
The whole thing has been a mess
The whole thing has been a mess! I ordered a product off of them on the 25th. A little bit more than a week later I received an email saying my package has been delivered. The package never arrived. It has now been three or four days since I reached out to them to see what is going on but not a single person responds to my emails. There is not good contact number for them listed anywhere on their website and their customer service has been the worst I’ve ever dealt with. They are fast to take your money but take ages to take action or accountability! Would never recommend this to anybody! If I wanted to feel as stupid and not important as they made me feel I would’ve just been playing in traffic instead
As of right now, I still have yet to hear back from them as to what could have happened, an accommodation or an apology for the mishap!
24 de dezembro de 2024
Resposta da Bebonia
We sincerely apologize for the frustration this situation has caused due to your package being returned to sender. As soon as it is received, we will reship your order immediately to avoid further delays. We understand how important clear and quick communication is and will use this opportunity to review our contact methods with our team. Your satisfaction is our priority, and we're committed to making this right. Thank you for your understanding!
My order got cancelled for no reason
23 de dezembro de 2024
Resposta da Bebonia
We’re so sorry to hear about your experience and understand your frustration. Your order needed a quick verification step, and we tried reaching out via email but didn’t hear back. Please email us at **info@bebonia.com** so we can sort this out for you and help you place your order safely. We truly appreciate your understanding and are here to help!
Great service
Great service. Sometimes it took a while to get a response but reps were so kind and helpful. I am extremely satisfied
18 de dezembro de 2024
Resposta da Bebonia
Thank you so much for your thoughtful review! We truly appreciate your patience, and we’re so glad to hear that our team was able to assist you kindly and helpfully. Your satisfaction means the world to us, and we’re grateful for your understanding. If there’s anything else we can do for you, don’t hesitate to reach out!
LOVE!!!
Have ordered from Bebobia a million times (I change my hair a lot), customer service has always been great, rewards great, hair great, I always get tons of compliments. 💓
10 de abril de 2024
Resposta da Bebonia
We’re so happy to hear that you’ve had such a great experience with Bebonia and that our products and customer service have been a perfect fit for you. Thank you for your continued support, and we can’t wait to see how you rock your next hair look!
I was having issues with my extensions…
I was having issues with my extensions after a little while and Shennel really went the extra mile to resolve my problem. Definitely very happy.
21 de dezembro de 2024
Resposta da Bebonia
Thank you so much for taking the time to share your experience! We're thrilled to hear that Shennel was able to go the extra mile to help resolve your issue. We truly appreciate your kind words and are so happy to know you’re satisfied with the outcome. If you ever need anything else, don’t hesitate to reach out.
I am obsessed!
I am obsessed! I was skeptical about the quality of the hair, but it’s outstanding. My whole life I’ve always straightened my hair and wore extensions, but as I’ve gotten older I really wanted to embrace my natural curls. These extensions give me the extra confidence I’ve been looking for, for my curls. So so soooo amazing!
18 de dezembro de 2024
Resposta da Bebonia
We’re beyond thrilled to hear that you’re embracing your beautiful natural curls—and that our extensions are helping boost your confidence. It means the world to us that you gave Bebonia a chance, and we’re so glad the quality exceeded your expectations. Thank you for your trust in us!
Bebonia has been amazing so far
Bebonia has been amazing so far! I originally ordered the curly ash blonde extensions but they were on back order. I contacted Bebonia to make sure I ordered the correct extensions for my hair and turns out I did not. They have worked with me every step of the way to ensure that I get the right color and curl pattern. I can’t wait to receive the correct set of extensions in spiral lightest blonde!
9 de dezembro de 2024
Resposta da Bebonia
We're delighted to hear that your experience with Bebonia has been amazing so far—helping you find the perfect match for your hair is exactly what we’re here for! We can’t wait to hear how they work out for you. Thank you for trusting us to be part of your hair journey!
This is my fourth purchase!
This is my fourth purchase from Bebonia and I love their hair extensions! I love that I can change my look within minutes and my confidence skyrockets!
12 de dezembro de 2024
Resposta da Bebonia
Thank you so much for your kind words and for being such a loyal Bebonia customer! We’re thrilled to hear how much you love your extensions and how they boost your confidence. We're excited to continue helping you create gorgeous looks in minutes!
I love these extensions so much
I love these extensions so much! I’ve gotten them when my hair was really damaged & not as curly & I was able to build more confidence with the extensions! Eventually my hair started growing healthier & I was able to get curlier extensions! I love them so much!! It makes me feel beautiful & confident!
11 de outubro de 2024
Resposta da Bebonia
Thank you so much for sharing your journey with us! We’re truly honored that our extensions have played a role in boosting your confidence and supporting your hair-healing process. Hearing how they’ve helped you feel beautiful inspires us to continue our commitment to uplifting and celebrating our curly community!
I love that I finally found curly hair…
I love that I finally found curly hair extensions. They match my curl pattern just right. This is my third purchase. They’ve lasted me over a year after good care. They do get ratted after some time. I have purchased the ponytail as well but somehow did not work for me. I would love to see a curly hair topper soon!
2 de dezembro de 2024
Resposta da Bebonia
Thank you so much for being a loyal Bebonia customer—we’re so happy to hear you’ve found extensions that match your curl pattern perfectly! We totally understand that every product doesn’t always work the same way for everyone but we truly appreciate your feedback. And a curly hair topper is a fabulous idea! We love hearing your suggestions and will definitely share this with our team.
Resposta da Bebonia
We’re so sorry to hear that your experience didn’t meet your expectations. We do see that you were able to connect with our support team via Instagram Direct Message, and we hope we were able to address your questions. If there’s anything else we can assist you with, please don’t hesitate to reach out again. You can always email us directly at info@bebonia.com.
Easy to understand and step by step…
Easy to understand and step by step instructions help with every question that comes to mind. Also, superior product. Just purchased from them again as one order came in today and I love it!
29 de novembro de 2024
Resposta da Bebonia
We’re thrilled to hear that the instructions were helpful and that you love your item! It means a lot to us that you’ve had such a positive experience, and we’re so grateful for your continued support with your recent purchase.
Resposta da Bebonia
We’re thrilled to hear you had a great experience with our service!
Extremely disappointed in the curl…
Extremely disappointed in the curl pattern of the slip in. This is my 3rd order and this curl pattern is TOO TIGHT and NOT like my other 2 orders which I was extremely happy with.
12 de novembro de 2024
Resposta da Bebonia
We’re truly sorry to hear about your experience with your recent set of extensions. Your feedback is incredibly important to us. Our team will be reaching out to you shortly to assist. We’re committed to ensuring you have a better experience and can get back to loving your curls!
My third Bebonia set
My third Bebonia set. Best extension hair ever. Great curls and colors. My stylist even highlighted to match my own.
1 de setembro de 2024
Resposta da Bebonia
Thank you so much for your kind words and continued support! Here's to many more fabulous curly moments!
The experience is lovely!
The experience is lovely!
Once the extensions arrived, I was amazed by the high quality and the beautiful curls !
Also the colour matched my hair perfectly so I would recommend a consultation with the colour expert, she’s really expert!
The order arrived in less than a week which is fabulous!
I highly recommend and can’t wait to order my second dark shade!
19 de novembro de 2024
Resposta da Bebonia
Thank you so much for your lovely review! Our color experts will be so happy to know their guidance made a difference for you. Thank you for recommending us—it means the world! We’re here whenever you’re ready for round two of gorgeous curls.
Resposta da Bebonia
We’re thrilled to hear you had a great experience with our customer service!
Since getting the long curls, my confidence has been boosted :)
I ordered the Ash Blonde Spiral Clip-In Hair Extensions (220g) from Bebonia. The customer service was excellent—very responsive and helpful! I reached out via Instagram with several questions, and I always received quick replies, which made the process smooth and reassuring.
Unfortunately, the color wasn’t quite as expected based on the photos and videos; it didn’t match my hair perfectly. I ended up needing to have the extensions professionally bleached at a salon, but thankfully, they handled the process well without any damage to the extensions.
Overall, I’m very happy with the product's quality, and I appreciate the excellent customer service.
4 de novembro de 2024
Resposta da Bebonia
We’re thrilled to hear that our team was able to make your experience smooth and reassuring but sorry the color didn’t match perfectly out of the box. It’s great to hear your stylist was able to make a color adjustment without any issues, and we’re glad you’re happy with the quality of the extensions overall. Thank you again for sharing your feedback and for being part of our Bebonia community!
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