Do not trust this company. Avoid unless you want poor customer service and canned responses to your questions. I originally ordered 18" extensions. They were too short. Exchanged for the 22" extension... Ver mais
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Leia as opiniões dos outros
I placed an order earlier this month for clip in extensions hoping it would look as natural as possible so I can wear on my wedding day in just a few short weeks. When I received my bebonias, they... Ver mais
I was very satisfied with the customer service. I am based in Germany, and my request was handled within two days, which was very fast. I needed to change my order because I accidentally placed it inc... Ver mais
I absolutely love the communication emails I receive throughout the process of ordering the hair. The websites go in depth about the hair you will recover and have very helpful pictures and videos tha... Ver mais
Informações sobre a empresa
Escrito pela empresa
Bebonia™ creates luxury curly hair extensions that are easy to install, ethically sourced, and guaranteed to be your perfect match. We offer three different types of extensions: curly clip-ins, slip-ons, and drawstring ponytails. Our curly extensions come in a variety of lengths, colors, and weights.
Informações de contacto
Estados Unidos da América
- bebonia.com
3,6
Aceitável
108 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Can’t be human hair or overly processed
Texture is good when you first get it and shipping is crazy fast, but will mat up within 2-3 weeks of wearing no matter how well you’re taking care of it. Will not last longer than 2 months at all. They remove any of these reviews from their site though
1 de outubro de 2024
Opinião espontânea
Resposta da Bebonia
We're truly sorry to hear about your experience with our extensions. This is not the experience we want for our customers. Your feedback is really important to us, and we want to make this right. Please reach out to our support team at info@bebonia.com so we can assist you further and address your concerns. We’re here to help and ensure you have a better experience!
The extension matched perfectly for my…
The extension matched perfectly for my hair it was beautiful I felt like myself again and it was very very natural definitely making an order again love it Xx
9 de novembro de 2024
Resposta da Bebonia
Thank you so much for your lovely words! We're thrilled to hear that the extensions helped you feel like yourself again and blended so naturally with your hair. It means the world to us to know that you felt beautiful and confident – that’s exactly what we strive for! We can’t wait to welcome you back for your next order. Sending lots of love your way!
Always a brilliant service with an…
Always a brilliant service with an amazing product!
6 de novembro de 2024
Resposta da Bebonia
Thank you so much for your kind words! We’re thrilled to hear you’re loving our curly extensions and had a great experience with our service. Your support means the world to us!
This is my second time ordering from…
This is my second time ordering from Bebonia, and they have a listening ear and address problems quickly. I order from the Netherlands, and while delivery takes a while, they are reliable.
22 de outubro de 2024
Resposta da Bebonia
Thank you so much for your kind words and for being a returning customer! We truly appreciate your trust in Bebonia. We’re so glad to hear that you feel heard and that we’ve been able to address any concerns quickly. We’ll continue to do our best to make sure your orders are always reliable!
Life saver
The hair dresser dyed my hair too dark and luckily I was able to order a new set of extensions to save the day! Amazing quality hair looks soooo natural when blended in !
14 de outubro de 2024
Resposta da Bebonia
Thank you so much for sharing your experience! We’re thrilled to hear that your new set of extensions came to the rescue and blended in so naturally! It’s great to know you’re loving the quality, and we’re always here to help if you ever need anything.
Love Bebonia Hair
Great quality hair. Super fast shipping! I love that the hair comes with a test clip to ensure the curl pattern and color matches and allow for returns if it doesn't! All the videos and helpful info has been phenomenal to master curly hair extensions!
19 de outubro de 2024
Resposta da Bebonia
We’re thrilled to hear you love the quality of our hair and appreciated the fast shipping! It’s great to know that the test clip and our resources have been helpful for you in mastering your curly extensions. Your satisfaction is important to us, and we’re here to support you every step of the way!
Great customer service and the best…
Great customer service and the best curly hair extension on the market!
16 de outubro de 2024
Resposta da Bebonia
Thank you so much for your kind words! We’re thrilled to hear you’re loving our curly extensions and had a great experience with our customer service. Your support means the world to us!
Love the clips ins
Love the clips ins. This is my second purchase and wanted them in the longer size.
12 de outubro de 2024
Resposta da Bebonia
We’re so happy to hear that you love your extensions. Enjoy your new, longer look!
Extensions are always nice and thick
Extensions are always nice and thick. Matches my curly pattern very well. They last me a very long time also. Other curly hair clip in extension brands don’t compare to Bebonia.
13 de outubro de 2024
Resposta da Bebonia
We're thrilled to hear that our extensions match your curly pattern perfectly. Thank you for your kind words; we're happy to be a part of your hair journey!
Hair sheds and tangles terribly
Hair sheds and tangles terribly! I was so excited to finally have curly extensions but I will not be purchasing again, nor recommending. I got the spiral 220 grams. Extensions do not last more than a couple hours without turning into dreads that are so hard to comb through. (This is with conditioning and oiling well)
1 de outubro de 2024
Opinião espontânea
Resposta da Bebonia
We're truly sorry to hear about your experience with our extensions. This is not the experience we want for our customers. Your feedback is really important to us, and we want to make this right. Please reach out to our support team at info@bebonia.com so we can assist you further and address your concerns. We’re here to help and ensure you have a better experience!
A must buy!
I can’t imagine not having these exstentions! My natural curly hair is quite a ride. Wow wow wow the curly texture matches my hair to a T! Better than the spirals thank you again! You brought my hair back to life!
Please never stop making these I will be a life long customer. Tell you the truth I tried going into a hair shop and they looked at my hair texture and said heck no we have no curly texture as curly as your hair and def not real hair! Thank you a million times!
3 de outubro de 2024
Resposta da Bebonia
Thank you so much for your heartfelt review! We’re absolutely thrilled to hear that our extensions have brought your hair back to life and that the curly texture matches your natural hair perfectly! Your satisfaction means the world to us, and it’s wonderful to know we could provide something that works so beautifully for you. Your support inspires us to keep creating the best products for our amazing community.
Didn’t get on time and didn’t get…
Didn’t get on time and didn’t get correct curls I paid extra for shipping
27 de setembro de 2024
Resposta da Bebonia
Thank you for taking the time to share your feedback with us. We're so sorry to hear that your experience wasn’t what you expected. Our team has already reached out to you via email so we can work together to resolve this issue and provide the best solution possible. We truly appreciate your understanding, and we’re committed to turning your experience around!
Not actually curly hair. Not happy
I bought a pair of £300 extensions from bebonia, they took a month to arrive and when they did they weren’t actually curly hair, they’d just curled them using heat or something because the extensions are completely straight when you actually wash them they dry frizzy and straight. It is a complete rip off. Just curl your own extensions that’s what I do and it looks amazing and realistic instead of silly and suss
12 de janeiro de 2024
Opinião espontânea
Resposta da Bebonia
Thank you so much for sharing your experience with us. We're sorry to hear that your extensions didn’t meet your expectations and that you faced delays with your order. That’s certainly not what we want for our customers, and we would love the opportunity to make things right. Please reach out to us directly at info@bebonia.com, and we’ll be here to help you!
tangles easily
The hair was good, but even when taken care of would get extremely tangled.
14 de setembro de 2024
Resposta da Bebonia
Thank you for your feedback! We’re sorry to hear about the tangling you’ve experienced. We recommend checking out this article for helpful tips on preventing tangling in your extensions: https://bit.ly/4etrWqe. If you have any further questions or need assistance, please reach out to us at info@bebonia.com. We want to ensure you're happy with your purchase!
Ponytail not for fine thin hair
Sadly the curly ponytail extension does not work for my fine, thin hair. I'm extremely dissapointed because I love my Bebonia clip in extensions and was looking forward to the ponytail for an easy, quick style. Bebonia provided exceptional customer service in resolving the issue.
8 de setembro de 2024
Resposta da Bebonia
Thank you so much for your feedback! We’re really happy to hear that our customer service team was able to assist you. Your suggestions mean a lot to us, and we’re excited to explore ways to expand our product lines to accommodate all hair types. We truly appreciate your support and look forward to making your experience even better!
shipping takes too long wouldnt of…
shipping takes too long wouldnt of ordered if i knew. i dont like not knowing when im receiving my item.
7 de setembro de 2024
Resposta da Bebonia
We’re truly sorry for the frustration with the shipping time—it’s never our intention to leave you feeling uncertain about your order’s arrival. It looks like your item may have been back-ordered, and while our website usually flags items as ‘Pre-order’ once they sell out, it seems that didn’t happen as expected this time. We sincerely apologize for the inconvenience, especially as we know how excited you were to receive your extensions. Rest assured, we’re working to improve this process, and we’re committed to providing you with a better experience moving forward!
Resposta da Bebonia
We’re so happy to hear that it’s a great match and that you love them! Enjoy your new look!
Resposta da Bebonia
We’re thrilled to hear you had a positive experience with our service!
Resposta da Bebonia
Thank you so much for the five stars! Enjoy your beautiful hair.
I have bought Bebonia hair for 2 years
I have bought Bebonia hair for 2 years. It's always been amazing and lasted for a long time. The past 2 times I ordered the hair started matting really bad, only after the first wash. It would get knotted up with the other hair and I would have to literally pull them apart. I contacted customer service and asked if the hair had changed and they said it had not. But, it has. It's nowhere near the quality that it was before. I'm sad because I loved my hair!
7 de maio de 2024
Opinião espontânea
Resposta da Bebonia
We're so sorry to hear about your recent experience, especially after being such a loyal Bebonia customer for 2 years. While we haven’t changed our process, we take your feedback very seriously and will look into this further to ensure we’re meeting the high standard you've come to know and love. Please don’t hesitate to reach out again to our support team at info@bebonia.com—we’re here to help and want to make this right for you.
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