Anyone ordering outside of Australia beware! I ordered 3 dresses to try out as a wedding guest. All 3 were lovely dresses however when I went to return them I realised I had to pay £30 shipping back t... Ver mais
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You guys are amazing!! Received my new dress today when I went to post my return. It fits perfectly, I’m so happy I exchanged the first one. Your customer service and postage speed is phenomenal... Ver mais
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Would not recommend purchasing with this store. Very rigid customer unfriendly return policy- items need to be back in their warehouse by 14 days after order! The company refused to work with me even... Ver mais
A empresa respondeu
Really unhappy with the quality of the dresses which turned up, the fabrics were all really cheap, and there is a stain on the front of one of them. When I tried to get a refund it was not possib... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Welcome to Beginning Boutique, your ultimate online destination for the latest, most sought-after women's fashion. Founded in 2008 by Sarah Timmerman and proudly headquartered in Brisbane, Australia, we have rapidly grown from a local startup into a global e-commerce powerhouse. We are fiercely dedicated to providing fashion forward individuals around the world with an unmatched online shopping experience, exclusive designs, and statement pieces that turn heads. Whether you are searching for the ultimate festival outfit, flattering swimwear for your next getaway, standout party dresses, or elevated everyday casual wear, our expertly curated collections ensure you are always ahead of the curve. Beginning Boutique is also your go-to destination for spectacular formal wear. From waist-sculpting corsets and show-stopping sequin prom dresses to elegant evening gowns and black-tie maxi dresses, we provide unforgettable styles for your most important events. We frequently launch limited-edition drops and staple accessories designed to empower you to express your unique personal style with absolute confidence. We firmly believe that incredible fashion is for everyone. We are completely obsessed with customer satisfaction, and our dedicated team prioritizes fast, reliable global shipping, seamless returns, and highly responsive customer service so your wardrobe updates arrive perfectly and right when you need them. Beyond delivering exceptional fashion, Beginning Boutique is deeply committed to doing better for the planet and our global community. We actively champion sustainable retail practices by utilizing 100% compostable packaging for all our orders and continuously striving toward completely carbon-neutral operations. Furthermore, we are proud to pledge 1% of our annual profits to our chosen charity partners, meaning every purchase you make helps support meaningful, impactful causes. Join our global community today and discover why thousands of customers trust Beginning Boutique for their wardrobe essentials.
Informações de contacto
4178, Lytton, Austrália
- +61 413 028 685
- info@beginningboutique.com.au
- www.beginningboutique.com
2,5
Mau
1 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Outstanding customer service …
Outstanding customer service …. thank you x
25 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Emma-Jane thanks so much your review!! We're so glad our team was able to help you out 💕
I had an amazing customer service…
I had an amazing customer service experience after one of my parcels got sent to the wrong address! They contacted the delivery company for me and got them to go to the address it was sent to and when they couldn’t find it gave me the option of resending or store credit! I was so grateful that they were so nice about it.
24 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Isla, thank you so much for sharing your positive experience! I'm so glad we could resolve this for you 😊 we appreciate your understanding and hope to see you again! 💖
Beginning boutique
the most sweetest people, package came so fast. SHOPP FROM BEGINNING BOUTIQUE!!!
23 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Annabelle! Thanks so much for the love, we appreciate it and hope to see you again soon 💖
It was pretty amazing I loved all of…
It was pretty amazing I loved all of their clothes and if you want some chic clothes that is definitley your shop. No question about that.
23 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Lilly! Thanks so much for your positive feedback, I'm glad you loved your items and we hope to see you again! 💖
I have shopped at beginning boutique…
I have shopped at beginning boutique multiple times and i’ve always had the best experience. Shipping is fast, quality is good, pricing is affordable and sizing is always consistent amongst fabrics and styles. From now on all my denim will be purchased from beginning boutique. AMAZED
16 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
I'm thrilled to hear that you've consistently had the best experience shopping with BB 💖😍
Omg the comment about denim is such a big compliment, I will for sure need to share this with our product team!!!!
Thanks for sharing your wonderful feedback, and I would love to hear if there is anything we could improve to make your experience even better! x
Benji was very helpful over the phone
Benji was very helpful over the phone. Resolved my issue and love that Beginning Boutique have a contact number and actually answer ! Great customer service.
1 de julho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Yay! so glad Benji could help resolve your issue over the phone. We always strive to provide excellent customer service, and we truly appreciate you taking the time to share your positive experience. Thanks for taking the time to leave a review, and feel free to call us whenever! x
Sweater
I loved the pink and white stripped sweater I got it was great quality looks flawless and also is heavy and keeps you warm. Shipping only took a week not like some brands that take up to 3.
I also sent a email to them letting them know how happy I was receiving this sweater and am very grateful I got a reply I recommend them they are a beautiful community with beautiful clothes.
19 de junho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey lovely! Thanks so much for taking the time to leave this positive review, we appreciate your support and are glad you loved your sweater!
Incredible customer service
Incredible customer service, fabulous communication. I messaged the Botique about a their tumbler and got a response and willingness to help immediately. In the past I Ordered several Pretty dresses for my daughter. All quality and all looked beautiful on her. This Botique has many options for any occasion. Fun, quality accessories such as their bubblegum tumbler. It’s nice to purchase from a company that exudes kindness and has integrity.
17 de junho de 2025
Opinião espontânea
Resposta da Beginning Boutique
Wow, thank you so much for this absolutely wonderful review! We're thrilled to hear you've had such a positive experience with our customer service and that you're happy with the quality of everything you've received!
We genuinely love helping our customers, and your feedback truly motivates our team. We look forward to helping you find more fabulous options for your daughter (and perhaps yourself!) in the future.
Thanks again for your incredible support! x
FRAUD
FRAUD! I returned unused items and they said it smelt like perfume and would only issue store credit.. I went back and forth over email and then had to file a chargeback to get my money back. I WOULD NOT ORDER FROM HERE.
7 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Jane
I'm truly sorry to hear about your frustrating experience and that your return wasn't handled to your satisfaction. We absolutely understand how upsetting it can be when a return doesn't go as expected, and we never want a customer to feel misled or unheard.
Our returns policy, which is clearly outlined on our website, states that returned items must be in their original, unused condition (free from any scents). When an item is returned with a noticeable scent, we're unable to resell it. In these specific circumstances, our policy is to offer store credit rather than a full refund. I want to assure you that our practices are always in line with our stated policies, and we operate with complete integrity.
I'm genuinely disappointed that this situation escalated to a chargeback; that's certainly not the outcome we ever want for our customers. If you could please provide me with your order details, I'd be happy to review the specifics of your case. This will also help us ensure our team is consistently communicating our policies as clearly as possible.
Don’t do it
Bought a dress for $69 they charged $9.996 for shipping for a total of $79.94 and then it was way too small according definitely not the right size and when we returned it, they charged us 13.99 to return it so I’m only getting $56 back.
30 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Christina! I'm genuinely sorry to hear that the dress you ordered didn't fit as intended, and that you're disappointed with the refund amount after returning it.
Just to clarify, the $9.99 was for shipping your original order, and the $13.99 was a return handling fee for processing the return. We do try to make sure this is clear upfront in our return policy, which is available on our website.
We aim to provide a variety of sizing information to help prevent these situations, and I'm sorry that wasn't your experience this time.
In future if you have any questions around our policy or need any assistance with sizing or additional product information you can get in touch with our customer care team (who are available 24/5)! x
the best shop ever
Without a doubt, the best store and the best customer service, they solve all the inconveniences. They're great.
I will buy again without a doubt and im from Spain
27 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
We're so incredibly thrilled you had such a positive experience and that we could resolve any issues for you. Knowing that all the way from Spain, you had the best experience and will shop with us again is the highest compliment we could receive!!!
Thank you so much for your amazing review! We can't wait to welcome you back for your next order. x
Great customer service
I love both of the dresses I've ordered, their customer service is wonderful if you ask for what you need. The sizes are consistent and the quality is great.
3 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
That's fantastic to hear! We're so thrilled you love both your dresses and that you've had such a positive experience with our customer service. It really makes our day to know that our efforts to provide consistent sizing and great quality are hitting the mark.
Thanks so much for taking the time to leave such a wonderful review! We truly appreciate your support. x
Leuke kledingstijlen
Leuke kledingstijlen, maar de levering duurde langer dan verwacht. Overall tevreden met mijn aankoop.
13 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Thanks for leaving a review! I'm happy to hear that you liked your order, but would like to apologise for the delay you experienced.
Your order did ship from our Australian warehouse, and orders were impacted by multiple public holidays during that time. In future please feel free to reach out to our team via chat or phone and we can provide further details on any delays or issues with the transit time! x
0 stars! Shit people, shit clothes
I can't give less than one star but if I could it would be 0.
Do not shop with these people.
The clothing sizes are inconsistent, they charge back every time you have to return something despite the fact you measure according to their measurements on the website.
They are refusing a full refund for us of over $80 despite us having to return their shit clothes 3 times
The materials weren't nice and the sewing at seems very poor.
I've taking the matter of the refund up with ACCC as well as doing a dispute with the bank because store credit after 3 returns is a joke, we can't use your clothes they are crap!
7 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Olivia,
Thank you for your feedback. I'm really sorry to hear about the frustrating experience you've had with your recent orders and returns, and that we've fallen so short of your expectations.
I understand your frustration with the inconsistent sizing and the quality of the materials and stitching. While we strive to provide accurate measurements and detailed product descriptions, we do use different fabrics and suppliers which will mean that sizing/ fit will vary slightly, however it's clear we failed to deliver on quality in your opinion.
Please know that we take your feedback seriously. I want to help resolve this for you directly. Could you please provide your order number(s) so I can review your case in detail and work towards a resolution that addresses your concerns? x
Got 2 dresses
Got 2 dresses, the seams are horrible on both - they stick out like a sore thumb and overall makes the dress look horrible. The only good thing was how fast the shipping was
9 de maio de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Summer, we appreciate your feedback and will be sure to take this on board.
It's china factory made and it shows
It's china factory made and it shows. Sizings are inconsistent and offbeat. Cheaply made items selling in Australia at made in Australia prices. Customer service is designed to benefit the brand not the customer. They'll say items have shipped when they haven't to avoid addressing order issues in a timely manner and before it has shipped. The claim is they ship fast, but in fact an order in question didn't ship for several days despite Ruby saying it had. Lies aren't appreciated when a first time customer. Deterred will take custom elsewhere.
25 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi Walana,
Thank you for your feedback. I'm genuinely sorry that your first experience with Beginning Boutique was disappointing and that our products and service didn't meet your expectations.
Our products are sourced globally (we include these details in the product info tab), and while we provide detailed descriptions and sizing info, fit can vary due to different suppliers and fabric types.
I also sincerely apologise for any misleading information regarding your order's shipping status. It was never our intention to misinform you. Your order did ship from our Australian warehouse, however we were impacted by multiple public holidays during that time, which have caused the confusion/ delay. This is not the fast shipping experience we want for our customers, and to prevent future international delays, we've recently transitioned to shipping directly from California.
We truly want to help our customers, and I'm genuinely sorry you felt our service didn't reflect that. Your feedback is very important to us, and we take it seriously as we strive to get better. x
Return fee
Ordered a dress that didn’t fit. Went to return and they charge a $14 return fee. Ridiculous. Would never order from them. Go somewhere else with a better return policy which is pretty much anyone else.
28 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hi John!
Thanks for reaching out and sharing your feedback. I'm really sorry to hear the dress didn't fit as expected and that you're disappointed with our return policy.
We try to be super clear about this by having our return policy available for review on our website before anyone makes a purchase. Our customer care team is also here 24/5 to answer any questions about sizing, products, or our policies before you buy.
I hope this clarifies things a bit. We appreciate your feedback and will definitely take it on board as we're always looking for ways to improve. x
DON’T BUY NOT WORTH IT
I bought a dress for $91 didn’t love it and felt like it wasn’t worth the price so I’m returning it. There’s a $14 return fee and I’m only getting $67 back. Actually ridiculous.
20 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
Hey Samantha!
I'm so sorry to hear that you didn't love the dress, but glad that you managed to book a return for this! I can confirm we have processed the refund (less the handling fee).
We do try to make all of our product details as clear as possible, and our return policy is available for review on our website prior to purchase to ensure you understand any potential fees or deductions upfront. Our customer care team is also available 24/5 to answer any questions about products or policies before you buy.
I have sent you an email to obtain additional information around this dress and how we can do better!
Thanks for taking the time to leave a review, and in future feel free to reach out to our team for assistance! x
5 star customer service
Had an issue with my order and reached out via online chat, within minutes Ruby had rectified everything and organised a replacement to be shipped and will arrive in time for my event. She was so helpful and most definitely will be a return customer!!
7 de abril de 2025
Opinião espontânea
Resposta da Beginning Boutique
I'm so happy to hear that Ruby was able to turn this experience around for you Jess! I hope you loved your order and had the best time at your event! x
Resposta da Beginning Boutique
Hey Christina, thanks for taking the time to provide this feedback and review!
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