Best Gym Equipment Opiniões 

Great communication and an easy to orderprocess. The team were very engaging.

Really good company, purchased an iFit yearly membership through them and saved a lot of money. Very helpful and friendly when I called in.

So helpful .. throughly recommend
Kat was so helpful , we need the equipment to be delivered in assembled and this was all accommodated .
⭐️⭐️⭐️⭐️

Great service from BGE, Kat has been especially helpful.

I emailed Best Gym Equipment about an Exigo 3ft Punchbag bracket and kindly greeted with an email to say they had one left in stock. So i bought it.

3 weeks later i emailed to ask when i will expect to receive this item, of which had a reply to say its bespoke made and will take an addtional 4-6 weeks. Really i thought this was in stock? As it was for a christmas gift i asked for a refund. NOPE, NOPE, NOPE, you would have to pay a re-stocking fee.

I had no choice but to contact my bank who gave me the £97.16 back rather quickly whilst fighting it on my behalf. So i ordered elsewhere. The next day the Best Gym Equipment punchbag bracket arrives? I mean what happened to the 4 to 6 weeks i needed to wait? So i told them i wanted to send it back, as ive now ordered elsewhere. They wanted an addtional £28 for me to send it back. Eventually they agreed to pick it up using Fedex and did not charge me. The item was collected by Fedex and returned.

Last week my bank messaged me to say they have still not had a refund from Best Gym Equipment and took back my £97.16, suggesting i need to take it up as a legal matter, referencing trading standards.

Till this day i still do not have my money back and Best Gym Eqipment have their bracket back so im £97.16 out of pocket, AVOID AVOID AVOID.

After reply.

You are con artists. I have not had a refund. So putting this one here just tells me what liars you are. I won't rest till I get my refund. How you are trading is beyond me.

I have now had a refund finally. This was a week after this review was written.

Terrible customer service! Machine had issues, missing parts and took months to sort out which caused serious loss of business and is continuing to impact my income.

They are all friendly and can't do enough for you until they get the sale, and then they couldn't care less. I bought a Merrithew Reformer from Best Gym Equipment to open a bespoke Pilates Studio.

Instead of using another popular brand, I chose Best Gym Equipment because their customer service appeared to be great. The minute I purchased they went quiet and I had to follow up multiple times to get information on delivery.

Then my item was delivered by the rudest delivery men who basically shoved my item through the door, damaging my door, ripping the boxing and irritating local residents. I let this go and moved on.

However, from day one my item was faulty. It came with a threaded screw that needed to be replaced to be able to safely use the machine and launch my business.

Somehow that ended up being months of waiting for a single part with awful communication and little attempt at finding a solution. It cost my business grately, delayed my launch and lost me clients.

THEN, I'm finally able to start using the machine after months of waiting to find there's damage to the carriage of the machine! It still has wrapping on and is hardly used.

Again, the customer service is awful...Darren will do anything to pass the buck, is refusing to refund my item and is constantly passing blame onto the supplier. I would never purchase through Best Gym Equipment again. It's caused me no end of stress and drama since day one.

I purchased early October, it's now end of January and I still don't have a Reformer that can be used as it should and have no resolution!

All that's needed is a responsive retailer that can source spare parts and offer returns and refunds appropriately. Best Gym Equipment doesn't have the proper processes for these basic requirements! Unfortunately, this has cost my business.

Don't waste your time. I was lied to about stock availability, I was lied to about dispatch times, and I was lied to about following up a query. Honestly, it felt like they just wanted to take the money. AVOID.

Very efficient service. Contacted the company many times prior to ordering the equipment and they were always great with advice and information.

Delivery forecast was 3 to 5 days ended up being 8 no time slot provided on the day even though they said they would (had to ring them) - build instructions were poor

Really good company. Richard from Sales provided some great advice to help make sure the reformer I wanted would fit in the space I have and was super responsive. Will buy from them again as highly trustworthy and knowledgeable about the products they sell.

Richard is not a sales person, he is a fellow human being trying to serve customers in most professional, efficient and polite way. I could have bought the same equipment from other outfits but Richard certainly made the difference and I will buy from Best Gym Equipment any day of the week, highly recommended. Thank you

The customer service is refreshingly excellent. Buying gym equipment from lesser known brands is always risky, so having a team on hand to speak to without being defaulted to a chat bot or an automated message, fills me with confidence. I will be consistently using you guys again in the future.

I recently purchased a exercise bike from Best Gym Equipment the model I I’ve got is GX4.5 pro I purchased this for myself and my wife the staff are excellent.

Excellent service from Best gym, as always great customer care and contact, always reply and very courteous. The sauna was very easy to install, everything just clipped together. the quality is amazing, it's a really beautiful product and comes with a back rest and oil burner. Amazing bit of kit and I am absolutley loving it. It takes about 10 minutes to get to 33 degrees which is warm enough for you to get it whilst it gets to max temp. I use it to meditate, stretch, or read and with the lights and built in blue tooth speakers I really don't want to get out of it. Hopefully start seeing the benefits in a few weeks

I purchase goods from best gym regularly and I have never had a bad experience. Richard is very helpful, friendly and patient with my many enquires before I actually decide on what I want. Shipment is very quick and everything I have ordered so far have been top quality. These guys are one of the best in the business and I plan on sticking with them for a long time to come.

Great experience. polite courteous etc etc. highly recommend. A+ on all fronts. Richard went over, beyond and out his way to see to it that i got exactly what i wanted and needed. Would 100% shop here again.

Really good communication & flexible payment options which really helped my business.

Gret customer service, queries answered immediately, they couldn't be more helpful!
Would highly recommend this company and I will buy again through them!

I recently wanted to purchase a LifeFitness treadmill which on the website was listed as “ex-demo”. I rang up as I wanted to clarify what ‘ex-demo’ meant, I wanted to be sure of the condition of the machine. Their message was: “ I can confirm that this treadmill has not been used, it was built by us but never used as the customer had a change of heart.“. What’s more, I asked them to confirm that the machine had no damage or any major marks and EMPHASISED that I will not accept the machine if it wasn’t as they claimed. Did it make a difference? Clearly ‘no’ because the treadmill that was sent had massive dint on the side step, great big scratches and marks all along the side of the treadmill and corners. When I rang up to inform of the condition ( and sent video and pictures) their answer was: “we don’t know how they got there”, not too mention, there was not even an apology … moreover blamed it on the delivery company … “the delivery company didn’t inform us of the condition”. When I emailed to express my utter disappointment for the incredible stupidity and lack of professionalism, my messages got ignored.Way to go ‘best gym equipment’ NOT. For future reference, honesty usually works best.