BestPet.co.uk Opiniões 

2855
TrustScore: 1 em 5

1,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As others have said, totally fake product! Emailed the manufacturers with the details and photos and they confirmed it's counterfeit. Won't accept responsibility and having to claim back through PayPa... Ver mais

Classificada 1 em 5 estrelas

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Fake fake fake!!!! Frontline dog spot on. Looks so much different than from the ones i bought from the shop. Couldnt peel off to get to the product! And when i finally managed to open by using force t... Ver mais

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1,0

Muito mau

TrustScore: 1 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,0

Todas as opiniões

(2855)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Poor service

I have today sent photos of a damaged tin of dog food, I do realise these things happen, however I phoned the company 4 times yesterday with no response and twice today before the phone was answered. I hope my complaint will be dealt with promptly.

23 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Norma,

Thank you for your feedback - we apologise for the delay in getting through to us over the phone. It appears our team are dealing with this matter as we speak; the pictures can be forwarded to us again as requested (to the "medicanimal.com" address) and we will investigate immediately.

Thank you.

Classificada 5 em 5 estrelas

Colourful ladder

I ordered this ladder for a friend's bird, she and her pet loves it I'm sure she will be looking to order more products, order arrived promptly and well packaged, will recommend.

23 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer service & competitive prices

I recently ordered a product but forgot to change my delivery address to my current workplace. I called Best Pet and they advised that as soon as the original delivery had been returned to them from the incorrect address I would receive a full refund. I placed a new order in the meantime which i received the very next day and within a week I had my original order refunded. Very efficient and true to their word. Great service!

22 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent value

I now always buy the largest bags of James Wellbeloved cat food as it works out at such good value for money. Easy to order and good delivery service as this is a heavy item I wouldn't want to go to a pet store to buy it. Saves me time and money . Would recommend and its the only food my Birman cat seems to like.

20 de junho de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

Good price, slow delivery

I was very happy with my overall experience, the price was good and everything I ordered was in stock and delivered but delivery was much slower than I expected - two weeks. As it happens I was not desperate for my goods and I will use BestPet again but I will make sure I order well in advance.

19 de junho de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

Usally the best

Hi there
I have to tell you that BestPet.co.uk are usually the best. They always have the dog food I need in stock - quite something as one of my dogs needs a special food due to allergies. They always deliver when they say they will.
So why do I say "usually the best"? - because they are not always the cheapest. I buy about £100 worth of food at a time, and 5-10% makes a difference.

17 de junho de 2015
Opinião espontânea
Classificada 2 em 5 estrelas

Not interactive

Ordered prescription supplies on 1stJune I sent them prescription by post within a day or two
As I had not had meds and stock was low I contacted them to be told they had not received prescription
My vet then sent them a fax of the prescription twice. First one they could not read. Second one did not have dosage instructions
If they had contacted me some time ago I could have resent another prescription. Unfortunately they are very slow to be interactive and leave all chasing to customer
I have had a refund and will not bother this company again

17 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Trafford,

Thank you for your feedback - we are very sorry to hear of this having happened and will be looking into the matter further to avoid such upset in future.

Please get back in touch at any further time with any further queries and we will endeavour to assist.

Thank you.

Classificada 1 em 5 estrelas

Bad.

Not what I thought I was ordering.

16 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Ross,

Thank you for your feedback - we are very sorry to hear of this. Please email us with further information and we will endeavour to help.

Thank you.

Classificada 5 em 5 estrelas

very helpfull staff at blackburn store

unfortunately i lost my receipt from my visit to blackburn store last week.
i took the names of the staff,,i think dave was the managers name, along with a young girl,and another young man.
i was helped with various items and nothing was too much trouble.
i will certainly be going back.
cheers to all....

15 de junho de 2015
Opinião espontânea

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