BestPet.co.uk Opiniões 

2855
TrustScore: 1 em 5

1,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As others have said, totally fake product! Emailed the manufacturers with the details and photos and they confirmed it's counterfeit. Won't accept responsibility and having to claim back through PayPa... Ver mais

Classificada 1 em 5 estrelas

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver mais

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Classificada 1 em 5 estrelas

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver mais

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Classificada 1 em 5 estrelas

Fake fake fake!!!! Frontline dog spot on. Looks so much different than from the ones i bought from the shop. Couldnt peel off to get to the product! And when i finally managed to open by using force t... Ver mais

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1,0

Muito mau

TrustScore: 1 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,0

Todas as opiniões

(2855)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

good value

I like to keep up to date with my cat's flea treatment and I thought the price on BestPet was excellent. The frontline treatment arrived really quickly and I will definitely purchase again when needed.

12 de junho de 2015
Opinião espontânea
Classificada 2 em 5 estrelas

Disappointing customer sevice

Placed my order on 29th May and eventually received goods on 5th June. Hardly the 48hours claim made on the order form. Difficulty in getting through on the phone, and no email received telling me when to expect delivery. The goods are excellent value for money, but the service leaves a lot to be desired.

9 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Judith,

Thank you for your comments - we are very sorry for the misunderstanding. Our free delivery may sometimes take between 5-8 working days to arrive, so please forgive the confusion. We always recommend trying our Livechat option if our phone line is not answered within 5 minutes' time, and we will investigate why an email did not arrive to indicate dispatch, as this should have been sent automatically.

Please continue to raise any further concerns and we will be able to advise.

Thank you.

Classificada 1 em 5 estrelas

Delivery service is rubbish

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another company. Improve your delivery service guys or you will continue to loose customers. Once is ok, twice is tiresome, three strikes and your out. Bye bye

6 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Cheryll,

Thank you for your comments - we apologise for any misunderstanding. We can see your latest order was delivered on the 7th working day which, admittedly, is definitely in the lesser-used of timeframes. Our Supersaver delivery service may taken between 5-8 working days to arrive but, as it is usually quicker, we are very sorry for the delayed expectation at this time. We will be investigating the past upset also, to ensure this is minimised wherever possible.

We have made a note of the feedback however, as we are always working on ways to reduce this possibility. Please continue to raise any further concerns with us and we will be able to advise ASAP.

Many thanks.

Classificada 3 em 5 estrelas

ok but not great

I think the price is good but delivery time is not great and is poorly packaged.

5 de junho de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Katrina,

Thank you for your feedback - we are very sorry to hear of this happening. Please email us any photos of inappropriate packaging and/or damage and we will look into the matter immediately.

Please forgive the inconvenience caused in the meantime and kindly let us know.

Classificada 5 em 5 estrelas

DOG FOOD

Competitive price and quick delivery. I have used this site a few times now with no problems.

3 de junho de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

"WorstPets" Misleading delivery times, rude customer service

Large order not arrived after 5 days. Called company, firstly cut off when I got through, tried again waited over 3 minutes before speaking to someone who put me back on hold without knowing why I called. Finally gave him my order number and put me back on hold. Then i was told it hadn't been dispatched. I mentioned misleading advertised delivery, but he said delivery is from dispatch, which is in their small print, but no explaination or apology as to why dispatch hadn't happened. Again I was put on hold, I was pretty****** annoyed by that and put the phone down. Sent an email complaint, heard back via email saying they'll "try" to look into it within 48hours. How useless is that when your dog is on a special diet food and running out. I cant just pick it up from the nearest pet shop. Even the vets have to order it in!! Don't trust ordering from a company that are blatantly misleading 2-3working days delivery by hiding behind their small print when orders aren't sent. Deliver times should be clearly stated to include dispatch times too, otherwise it is simpiy misleading. Customer services needs a kick up the backside too. My call has handled poorly from start to finish. They've ignored my putting the phone down when they put me on hold for a third time, plus ignoried answering my email and still haven't told me when my order will even be dispatched, let alone delivered. Have placed an order with their competitor instead.

1 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Quick Service

Purchased Royal Canine Hairball 34 - found it to be very helpful with my cat and his hairballs - disappeared completely up to now!! As always a good service from Best Pet!!

31 de maio de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

Customer service non existent.

Ordered goods and after 12 days waiting phoned "Customer Services".
I was informed that the issue would be looked into and I would receive a phone call the following day with the answers I needed, this did not happen and I once again had to chase up for answers, only to be told 13 days after placing order that some of my products were not in stock. Shame that customer services couldn't do it's job and actually look after customer queries and complaints.VERY POOR SERVICE.

29 de maio de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Michael,

Thank you for your comments - we are very sorry to hear of this highly unusual upset occurring. Please forgive the inconvenience caused.

We will be investigating the matter to ensure this is not repeated in future.

Thank you again.

Classificada 4 em 5 estrelas

Eventually made good

In a delivery of 24 cans of specialist dog food, all 24 cans were damaged; but after a certain amount of discussion, BestPet replaced all the cans.

28 de maio de 2015
Opinião espontânea

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