BestPet.co.uk Opiniões 

2855
TrustScore: 1 em 5

1,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As others have said, totally fake product! Emailed the manufacturers with the details and photos and they confirmed it's counterfeit. Won't accept responsibility and having to claim back through PayPa... Ver mais

Classificada 1 em 5 estrelas

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Fake fake fake!!!! Frontline dog spot on. Looks so much different than from the ones i bought from the shop. Couldnt peel off to get to the product! And when i finally managed to open by using force t... Ver mais

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1,0

Muito mau

TrustScore: 1 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,0

Todas as opiniões

(2855)

5 opiniões nos últimos 12 meses

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Classificada 3 em 5 estrelas

Unfortunate experience

This may not be a common problem with Best Pet, but they had the wrong description against the item I bought. In retrospect I think they copied and pasted text across certain products. The result was that I was sent the wrong item (though charged full price). After a number of emails and phone calls it was sorted out but I opted for a refund to avoid any further possible mistakes.
I then bought the same product - in a faultless transaction - from Zooplus and it worked out a little cheaper!

14 de maio de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

Nightmare Delivery

Ordered a Feliway plugin. No issues placing order, website is clear and easy to place orders, infact have been placing orders for many years. until unfortunately Yodel got involved with BestPet and are now delivering for them.

What a nightmare, Yodel said my address didn't exist, wouldn't let me speak to their customer services said only BestPet could do this as they had arranged my delivery.

Took 3 phonecalls to BestPet and nearly 2 weeks for my item to get to me after B.P. arranged for me to have a replacement order via another courier.

Not impressed this time. still like BestPet but would be weary to order from them if they continue to use said Parcel delivery service.

13 de maio de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

poor communication

I waited several working days without any confirmation of my order being processed and had no information about when it would even be despatched.
Eventually I gave up waiting (6 days after placing order) and cancelled the order as I found another supplier who subsequently delivered the full order less than 24 hours after I placed it.
If I had known how long the order would take, or been kept informed, I may have been more patient but I had to make an emergency visit to my vet to purchase food whilst waiting as my dog is on a specialist diet and could not wait any longer.
I will not be using bestpet again.

6 de maio de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Flea treatments.

Always use Bestpet to order my cat and dog flea treatments.Very satisfied with all aspects-easy to order, prompt delivery and quality products, will continue to use Bestpet.

5 de maio de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect service!

BestPet have got such a great range of products and are always extremely competitive on pricing. It is hard to find such high quality dog food especially at affordable prices...! The free delivery is always quicker than expected and on the single occasion I had a slight issue with my delivery (the fault of the courier not BestPet!) they refunded my Next Day charge and got the package to me with utmost haste! I use Best Pet exclusively now for all my animals needs. Thank you!

4 de maio de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

Disappointed

Normally don't have any problems with these needles, however, the last batch seem to have had a quantity of blunt needles, meaning we have had to use more. Cat not very impressed!

30 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

First time user, definitely not the last

I have always used another well known on-line pet supplier. After a recent 'altercation' with them I found Best Pet and as they were marginally cheaper placed an order. I found them very helpful, polite and my order arrived within two days. I am most impressed.

29 de abril de 2015
Opinião espontânea

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