BestPet.co.uk Opiniões 

2855
TrustScore: 1 em 5

1,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

As others have said, totally fake product! Emailed the manufacturers with the details and photos and they confirmed it's counterfeit. Won't accept responsibility and having to claim back through PayPa... Ver mais

Classificada 1 em 5 estrelas

Was let down on 3 separate occassions waiting over 10 days for goods to arrive. Not particularly impressed with reasons why and no offer of apology or free delivery to compensate. Now using another co... Ver mais

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Classificada 1 em 5 estrelas

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks... Ver mais

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Classificada 1 em 5 estrelas

Fake fake fake!!!! Frontline dog spot on. Looks so much different than from the ones i bought from the shop. Couldnt peel off to get to the product! And when i finally managed to open by using force t... Ver mais

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1,0

Muito mau

TrustScore: 1 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 20% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,0

Todas as opiniões

(2855)

5 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Obese Bichon.

Our Jack needs a Knee Operation, but due to him being overweight, the Surgeon at our Vets suggested that he needed to lose some weight. Therefore we ordered Royal Canin Obese Management DP34 Food. Hey presto one slimmer Bichon, ready for his Op next Thursday. Cheers, from me & Jack.

29 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Reliable

Competitive prices, efficient dealing with my order and prompt posting.

29 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Always great service

I've used Bestpet for a few years now and have always been more than pleased with the service. I have a golden retriever who is on a prescription diet so I was really pleased that I could get it from this site and even better it's £20 cheaper than my own vets !

28 de abril de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

slow delivery service

The dry and tinned dog food we purchase from you is excellent our dog loves it. Our recent purchase from you for the tinned dog food did not arrive in time for us to take it with us on holiday, so we only had the dry food to give our dog. we thought we had ordered it in plenty of time, more than a week in advance. we ordered the thursday before Easter to take with us the following friday, taking into account the two bank holidays that still left four working days and you say delivery will be within 48 hours.

26 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

great company

Easy to order prompt delivery product works wonders 2 of my cats have fought for 8 yrs yet 2 weeks after plugging in feliway diffuser they are grooming each other!! Wouldn't believe it if I hadn't seen with my own eyes!

21 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Fantastic service

I have ordered specialised dog food twice from this company and although the price is comparable to other websites, the service is definitely better than the rest. My order was received within a few days of placing it (as opposed to MedicAnimal which took several weeks and numerous complaints!!!!) Will only ever use this company in the future.

20 de abril de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent

Your prices and service is excellent,having a 21 year old cat who is in perminant medication and special diet,you make it easy for me to afford to give he the best food she needs,thank you.

17 de abril de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

Not so good this time

Relying on your usual prompt service, I allowed 6 days to have my dog food delivered, your order acceptance email said "98% of orders sent out in 24 hours", [even though I had asked for free delivery] so I was getting really low after the 5th day and phoned to see where it had got to.
The young man [?] started arguing that because I had requested free delivery I could not expect it to be with me within a week.
I put the phone down on him because in my book you never argue with a customer, and so,after many years of good service from you, I will not be ordering again, there are plenty of other suppliers out there who want my business, without any arguments

17 de abril de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear JayBee,

Thank you for making us aware of this unfortunate incident - we are very sorry to hear of the incorrect impression received from us in regards to this issue.

Please rest assured the matter will be looked into, and if you have any further concerns please let us know and we will advise as best we can.

Apologies once again.

Classificada 1 em 5 estrelas

Bestpet pharmacy

Ordered prescription tablets for my cat, always had excellent service and speedy despatch previously. This time they didn't arrive and was told a number of times that I would have to wait three weeks before a new order could be despatched. Waited three weeks, only to find that the original order had never been sent.
Pharmacy staff failed to check order details four times when I called, if they had the delay would have been completely avoided.

17 de abril de 2015
Opinião espontânea
logótipo da BestPet.co.uk

Resposta da BestPet.co.uk

Dear Carol,

Thank you for letting us know about this highly unusual incident - please rest assured the matter will be investigated.

We are very sorry to hear this has happened and will be following the matter up with our team to ensure such upset is avoided in future.

Many thanks.

Classificada 5 em 5 estrelas

Good service!

Excellent service from this company. Rapid response to the order, immediate despatch, what more could you ask for? ☺

16 de abril de 2015
Opinião espontânea

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