I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
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Leia as opiniões dos outros
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
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Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
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I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
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Informações de contacto
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Bom
274 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I bought my daughter a cellular Apple…
I bought my daughter a cellular Apple Watch for Christmas and connected a plan through Better Roaming. The plan did not connect to my iPhone which was disappointing for Christmas Day as my daughter couldn’t use it to communicate with anyone. I sent multiple messages through the support link but got an AI bot. Remarkably someone called me personally and ultimately the plan was completely cancelled and then re-issued and it connected. So far so good. It was thanks to someone called Austral who called me and patiently assisted me. It was not a straightforward interaction but it worked out in the end.
26 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Marlene,
Thank you for sharing your experience.
We’re sorry for the initial difficulties on Christmas Day, but we’re glad to hear that Astral was able to personally assist you and get everything resolved. It means a lot to us that your plan is now working smoothly, and we truly appreciate your patience throughout the process.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.” Once your request is submitted, our team will get in touch with you as soon as possible.
Kind regards,
BetterRoaming Support Team
Very helpful after I accidentally…
Very helpful after I accidentally created 2 accounts. Service was very fast despite the Xmas period!
27 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for your feedback.
We’re glad we could resolve the issue quickly, and your kind words mean a lot to us. Should you require any further assistance in the future, our team will be happy to help.
Kind regards,
BetterRoaming Support Team
Astral was excellent with customer…
Astral was excellent with customer service and was able to help resolve my issue.
We are very happy with our service and have actually added a second watch. Thank you!
26 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Kim,
Thank you for your review.
We’re delighted to hear that Astral was able to resolve your issue and that you’re happy with the service. It’s great to know you’ve even added a second Apple Watch!
Thank you for your continued trust and support.
Kindest regards,
BetterRoaming Support Team
Worst mobile provider in Australia
Worst mobile provider in Australia.
This is the only untethered option using Apple’s family plan option for managing a child’s Apple Watch via a parent’s iPhone. Apple should be ashamed of their partnership with BetterRoaming. Phone calls simply don’t work, instead going g to voicemail. And texts are always delayed, sometimes by hours. It’s simply the worst.
26 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Cliff,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We aim to provide a good and reliable service for Apple Watches, and it’s disappointing to hear that your calls and messages haven’t worked as expected.
To help us investigate the issue you are experiencing, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Resposta da BetterRoaming
Dear Megan,
Thank you so much for your feedback!
We really appreciate your kind words and are glad you had a great experience with our service.
Kindest regards,
BetterRoaming Support Team
Great service and very helpful when I…
Great service and very helpful when I had trouble starting up
25 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Glen,
Thank you so much for your kind feedback! We’re really glad to hear you had a great experience and that our team was able to help you get started.
If you ever need any further assistance, we’re always here to help.
Kindest regards,
BetterRoaming Support Team
Great service and solving the issues
23 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Robert,
Thank you for the great review! We’re delighted to hear that you’re satisfied with the service and that any issues were resolved.
Your feedback means a lot to us!
Kindest regards,
BetterRoaming Support Team
Ca ne fonctionne pas parfaitement
Ca ne fonctionne pas parfaitement. La montre de ma fille est souvent hors ligne alors qu'elle setrouve dans une zone de couverture habituelle. A la maison, parfois ça fonctionne et parfois non. Il est rare de compter dessus à 100 % pour pouvoir la joindre lorsqu'elle sort de l'école. Dommage, nous avions acheté sa montre pour ça. Assez déçu.
23 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear François,
Thank you for taking the time to share your experience.
We’re sorry to hear about the reliability issues you’ve been facing. We understand how frustrating this can be, especially when the primary goal is staying reliably connected with your daughter.
Apple Watch connectivity can occasionally be affected by factors such as local coverage, signal handover, or device settings. That said, this is certainly not the experience we want you to have.
Our support team would welcome the opportunity to look into this with you and see what we can do to improve the service.
To help us investigate, please submit a support request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your case number and the email address used to create the ticket.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple watch for Kids
If you're setting an Apple watch up for the kids, that don't have an iPhone, then this service is priceless. Fantastic value, easy enough to set up and the kids have unlimited text and talk.
23 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Wayne,
Thank you so much for the great review!
We’re really glad to see that our service has been such a good fit for your kids’ Apple Watches. It’s wonderful to know you’re finding it great value and that the setup was easy.
Thanks again for your support!
Kindest regards,
BetterRoaming Support Team
Customer Service…
He communicated when learned I am still not connected before I contacted them and followed up regularly where he can help to support. Which is beyond expectation.
18 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Mohammed,
Thank you for taking the time to share your experience. We’re delighted to hear that our team proactively reached out to you regarding a potential connection issue and provided the support you needed.
Your feedback truly means a lot to us and motivates us to continue delivering the high level of service we strive to provide to all our customers.
Kind regards,
BetterRoaming Support Team
Unreliable service defeats the purpose of a safety device
I subscribed to Better Roaming for my teenager’s Apple Watch specifically for safety and emergency contact. Unfortunately, the network reception is appalling. Despite living in a major metro area, the watch fails to make or receive calls and texts roughly 40–50% of the time. For a service intended to provide peace of mind, this level of unreliability is unacceptable. An unreliable network is just as bad as having no contact at all.
22 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Jade,
Thank you for your feedback.
We’re sorry to hear about the issues with your teenager’s Apple Watch service. We understand how important reliable connectivity is for staying in touch with your loved ones, and we’d like to help troubleshoot this issue with you.
To help us investigate, please submit a support request through our Help Center: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the email we sent with your ticket’s case number and the email address used to create it.
We’re here to support you and remain committed to improving your experience.
Kind regards,
The BetterRoaming Support Team
Apple Watch family configuration setup
I was contacted by better roaming via email, as they found out that my configuration does not work.
After a phone call later everything is working again. Thank you for helping me.
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Eva,
Thank you for your feedback! We’re so glad we could help troubleshoot your configuration and get everything working again.
We always aim to provide quick and helpful support, so don’t hesitate to reach out if you ever need assistance in the future.
Best regards,
The BetterRoaming Team
BetterRoaming for kids Apple Watch
I used BetterRoaming to setup an eSIM for my son's Apple Watch. He won't have a phone and as he's a child he's part of the family sharing setup through Apple. There was no high street mobile company (Vodafone, EE, etc) that could help with this. I'm not exagerating when I say that I spent more than 24 hours over 2 weeks trying to figure out how this could be setup with one of these providers and they had no clue. I then went on the Better Roaming as my last-ditch effort to make this work for my son for Christmas. The setup with Better Roaming took no more than 10 minutes and is the cheapest plan I've seen across all companies. They've found a gap in the marketplace here and I'm so pleased they are servicing it!
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Sarah,
Thank you so much for sharing your experience!
We’re delighted to hear that, after the challenges you faced, you were able to set up your son’s Apple Watch with BetterRoaming in time for Christmas. It’s wonderful to know that the setup was quick and straightforward, and that our affordable pricing met your needs.
We truly appreciate your kind words and are very happy to know that our service has helped you and your son stay connected.
Kind regards,
The BetterRoaming Team
Resposta da BetterRoaming
Dear David,
Thank you for your feedback! We’re happy to hear that your Apple Watch plan is working well and helping you stay connected.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
Value and coverage very good.
Value and coverage very good.
Great for kids watches to keep in contact and location.
Using for a couple of years now at least.
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Steve,
Thank you for sharing your experience!
We’re delighted to hear that our budget-friendly Apple Watch plan has provided reliable service over the years and helps you stay connected with your children, giving you peace of mind about their location.
We truly appreciate you choosing BetterRoaming and are always here to support you whenever you need us.
Best regards,
The BetterRoaming Team
Never had an issue with connectivity…
Never had an issue with connectivity except when plan is up for renewal and not knowing exactly when it’s due and how to do it!
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Tessa,
Thank you for your feedback!
We’re glad to hear that your connectivity has been reliable. We understand that plan renewals can sometimes be confusing, and we’re here to make the process as easy as possible.
You can log in to your online account at betterroaming.com
to view your account and subscription details, book new plans for additional Apple Watches or even update your payment method.
If you need guidance on when your plan is due or how to renew it, please don’t hesitate to reach out to our support team by submitting a request through our Help Center:
https://support.jira.1global.com/helpcenter/BetterRoaming/
We’ll be happy to assist!
Kind regards,
The BetterRoaming Team
Good connection and good budget network…
Good connection and good budget network for my Apple Watch.
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for your feedback. We’re delighted to know that you’re enjoying a reliable connection and see our Apple Watch plans as a cost-effective way to stay connected. It’s great to know that our service is making a positive difference for you.
We’re always here to help if you need us and truly appreciate you choosing BetterRoaming.
Best regards,
The BetterRoaming Team
Brilliant and cost-effective service
I've been using global service to connect my daughter's Apple Watch (paired to my watch under a family setup) to a mobile carrier without having to take out an expensive plan. After 2 years, it's been faultless, and for the price of 2 coffees a month, absolutely brilliant. Check them out if you are looking to connect your child's Apple Watch to a cost effective mobile plan.
20 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Joe,
Thank you so much for sharing your experience!
We’re thrilled to hear that your Apple Watch plan has been reliable for you and your daughter for over two years, all in such a cost-effective way. It’s wonderful to know our service is making a real difference for families.
We truly appreciate your recommendation and are always here to support you whenever you need us!
Kind regards,
The BetterRoaming Team
Easy to subscribe and easy to use for…
Easy to subscribe and easy to use for my 11 year old son!
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Vincent,
Thank you for your kind feedback! We’re glad to see that subscribing was easy and that your son is finding the service simple to use.
We’re always here to support you and your family, and we appreciate you choosing BetterRoaming!
Best regards,
The BetterRoaming Team
Impeccable je recommande cette…
Impeccable je recommande cette opérateur pour votre enfant s’il veut une Apple Watch et qu’il a pas de téléphone c’est la seule solution pour que l’Apple Watch il y a que eux qui le font pas Orange et pas Sfr ils sont au top, je recommande
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Yamina,
Thank you so much for your great feedback and recommendation! We’re delighted to see that our service meets your needs for your child’s Apple Watch.
Please don’t hesitate to reach out if you need any assistance or advice in the future.
Kindest regards,
BetterRoaming Support Team
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