I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
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Leia as opiniões dos outros
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
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Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
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I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
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Informações de contacto
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Bom
274 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
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Still no support for latest Apple Watch…
Still no support for latest Apple Watch models. Months after release !
We regret to inform our customers in Spain & France that we are currently unable to provide mobile services (including data and voice plans) for the latest Apple Watch models (Apple Watch Series 11, Apple Watch Ultra 3 & Apple Watch SE 3). We are resolving this issue as soon as possible.
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Celine,
Thank you for your review and for taking the time to share your feedback.
We understand how important it is for customers to have mobile services available on their Apple Watch, and we recognise the frustration caused by the current unavailability of such services for the latest models in Spain and France.
Please be assured that our technical teams are actively working with our partners to enable compatibility as quickly as possible.
We truly appreciate your patience and understanding and will provide updates on this matter via our website at https://www.betterroaming.com/watches/apple-watch-family/
once it has been resolved.
Kindest regards,
BetterRoaming Support Team
Network connection is not very good
Network connection is not very good. Hit & Miss. I am thinking of changing this as this is for my child's apple watch and cant rely on the them. Cant contact them
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Ankur,
Thank you for taking the time to share your experience.
We’re sorry to hear about the connection issues you’ve encountered with your child’s Apple Watch and understand how important reliable connectivity is.
We’re here to help and have already sent you an email to gather a few more details so we can properly troubleshoot the issue. Please reply to that message at your convenience, and our team will work to resolve this as quickly as possible.
For future reference, the easiest way to reach our Support Team is through our Help Center at www.betterroaming.com/support
. Simply scroll to the bottom of the page and click the blue banner labelled “Contact Support.”
Kind regards,
BetterRoaming Support Team
Affordable Apple watch plan
This is the only plan in AU for Apple watch eSIM that is so affordable. The rest is much more expensive.
1 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Hrisan,
Thank you for your review! We’re delighted to see that you find our Apple Watch plans affordable.
We really appreciate your feedback and are glad we can provide a solution that works for you.
If you ever need any assistance or have questions about your plan, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Works great easy setup and good cell…
Works great easy setup and good cell signal for the apple watch
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Michael,
Thank you for your review! We’re glad to see that the setup was easy and that your Apple Watch has a strong and reliable signal.
We really appreciate your feedback and are happy to know you’re satisfied with our service.
Feel free to contact us anytime if you need help or guidance.
Kindest regards,
BetterRoaming Support Team
I use this service to connect a smart…
I use this service to connect a smart watch for my pre-teen kid. Not ready for a phone , this is a great option for texting and location sharing. Highly recommend. Texts can be a bit slow to arrive at times, but we are happy overall
19 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for your review! We’re delighted to see that our service is helping you stay connected with your child and providing a convenient alternative to a phone.
We appreciate your feedback about the occasional delay in texts and will continue working to make our service even better. It’s great to know that overall you’re happy with your experience!
Kindest regards,
BetterRoaming Support Team
Resposta da BetterRoaming
Dear Customer,
Thank you for taking the time to share your feedback.
We’re pleased to hear that our support was prompt and that our follow-up met your expectations.
If you need any further assistance, we’re always happy to help.
Kind regards,
BetterRoaming Support Team
Dodgy charges, impossible to contact
Updated 20/12/2025 -
Kayla has cancelled and refunded the payment. Thank you for responding so quickly.
Originally signed up for 12 months for my son to have an apple watch. Discovered today that they have charged us an additional $99, with no email or correspondence.
Website is clunky and wont let me log in to see our profile, or find out why we have been charged again.
18 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Carly,
Thank you for taking the time to share your experience. We appreciate you bringing this matter to our attention.
Regarding the charges you mentioned related to your Apple Watch plan, please rest assured that we take your concerns seriously and are committed to clarifying this as quickly as possible.
To help us investigate thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We are here to support you and remain committed to providing clear and transparent communication at all times.
Best regards,
The BetterRoaming Support Team
Excellent outcome it took weeks and…
Excellent outcome it took weeks and months to work out where the issue was Astral was professional and helpful and very knowledgeable and pleasant I definitely recommend Better roaming from this interaction and employee thanks for fixing our issue Happy Holidays
17 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Jennifer,
Thank you so much for your kind words and thoughtful review!
We’re really pleased to hear that, even though the issue took time to resolve, Astral’s approach made the process a positive experience for you.
We truly appreciate your patience and your recommendation of our services.
Happy Holidays to you as well, and thank you again for choosing Better Roaming!
Kindest regards,
BetterRoaming Support Team
Poor network coverage
Poor network coverage. Connection issues . Unreliable
9 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to assist you.
We’re sorry to hear that you’re experiencing connection and coverage issues.
To help us investigate this matter thoroughly, please submit a support request through our Help Center using the link below:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, please reply to the information request we sent via email and include the email address used to create the ticket, along with the case number.
We’re here to support you and remain committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Charged when it said it was a free…
Charged when it said it was a free trial, didn’t work on my device and no easy way to get a refund on this service. Absolute scam
17 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Matthew,
Thank you for taking the time to share your feedback and for giving us the opportunity to address your concerns.
We understand that this situation may have caused some frustration, and we apologise for any inconvenience it may have caused.
We have carefully reviewed your customer support request and sent you a detailed email to clarify the situation regarding the free trial period.
At BetterRoaming, we are committed to being fully transparent with our customers and providing the highest level of support.
We are always here to assist you and remain at your disposal for any further help you may need.
Kind regards,
The BetterRoaming Support Team
Fast responses and very help ful!
20 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Emily,
Thank you so much for taking the time to share your feedback.
We’re thrilled to hear that our service was both efficient and helpful. Your support means a great deal to us, and we are at your disposal should you need any further assistance in the future.
Kind regards,
The BetterRoaming Support Team
Astra and team have been very…
Astra and team have been very supportive, with great skills, problem solving, the best customer service I have ever had.
13 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Thann,
Thank you so much for your kind words!
We’re delighted to hear that Astral and the team provided such supportive and effective assistance.
Delivering outstanding customer service is our top priority, and feedback like yours truly means a lot to us.
If you ever need help again, we’re always here for you!
Kind regards,
The BetterRoaming Support Team
Astral is a very good and professional…
Astral is a very good and professional customer service. I appreciate his dedication to his job that he tried his best to solve my issues. In other words I can say that he is an asset to the Better Roaming.
9 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Seema,
Thank you for your kind feedback. We’re delighted to hear that Astral was able to assist you and provided the high level of support we aim to deliver.
Thank you for choosing BetterRoaming.
Kind regards,
The BetterRoaming Support Team
Difficulties with the initial set-up…
Difficulties with the initial set-up were overcame thanks to the support of Astral from the technoical team. Proactive outreach and follow. Thanks again
9 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Jonathan,
Thank you for sharing your experience. We’re glad to hear that Astral was able to assist you and overcome the initial setup difficulties. Your kind words about his proactive support are greatly appreciated.
We’re always happy to help whenever you need us.
Kind regards,
The BetterRoaming Support Team
Its an excellent way to keep in touch…
Its an excellent way to keep in touch with our son while he is in school and we both are working. However, we do have issues contacting him some times as the signal drops.
9 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Chetan,
Thank you so much for sharing your feedback!
We’re happy to hear that the service helps you stay connected with your son while he’s at school.
We’re sorry to hear about the signal issues you’ve reported, and we’d love to look into this for you to help improve your experience.
To help us investigate the issue properly, please submit a support request via our Help Center using the following link:
https://support.jira.1global.com/helpcenter/BetterRoaming/
If you’ve already submitted a request, kindly reply to the information request we sent via email, and include the email address you used as well as the case number.
Thanks again for taking the time to let us know!
Best regards,
The BetterRoaming Support Team
Great for the kids u can still keep in…
Great for the kids u can still keep in contact with them and know location. and they don’t need a phone
13 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Wade,
Thank you so much for your kind words!
We’re so happy to hear that our service is making it easier for you to stay in touch with your kids and giving you that extra peace of mind.
If you ever have any questions or need assistance, please don’t hesitate to contact us.
Kind regards,
The BetterRoaming Support Team
Easy to set up
Easy to set up. Perfect for use with kids when they don’t need a mobile phone.
7 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Katie,
Thanks so much for your review!
We’re glad that setting up your Apple Watch was easy and that you appreciate this service for helping children stay connected safely. It’s wonderful to hear it’s working well for your family!
If you ever need our assistance, please don’t hesitate to reach out, we’re always happy to help.
Best regards,
The BetterRoaming Support Team
5 stars for Astral's customer service
Astral has a lovely, patient manner & was wonderful to deal with. He never gave up & continued to problem solve until every issue was rectified. Thanks once again for your all of you help. Regards, Andrea
4 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Andrea,
Thank you so much for your kind words.
We’re thrilled that Astral’s patience and dedication made your experience such a rewarding one. We’ll be sure to share your feedback with the team.
It is truly gratifying to know that our commitment to providing the best possible experience for our customers makes a real difference.
We truly value you taking the time to share your feedback.
Kind regards,
The BetterRoaming Support Team
Wonderful service
I had some issues activating the plan. Astral was kind enough to give me a call and walk me through the process and ensure the watch was working perfectly before ending the call.
Wonderful customer service, so polite, a pleasure.
6 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Libby,
Thank you so much for your kind words! We’re thrilled to hear that Astral was able to assist you and make the activation process seamless.
It’s fantastic to know that our customer service left such a positive impression, we’ll be sure to share your feedback with the team.
We truly appreciate you taking the time to let us know!
Kind regards,
The BetterRoaming Support Team
Very straight forward to set up
Very straight forward to set up, piece of mind to know we can get in touch with our child.
3 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for taking the time to share your experience.
We’re glad to hear that the Apple Watch has been easy to use and provides reassurance in staying connected with your child.
Your feedback is greatly appreciated, and our team is always available should you require any further support.
Kind regards,
The BetterRoaming Support Team
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