I was having difficulty activating my eSIM for apple watch and contacted support. Marta and Astral, reached out to assist and both were extremely professional and helpful. I ended up following the ste... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My daughter’s Apple Watch encountered some issues while setting up the plan. With the patient and professional support from the customer service team, the problem was finally resolved. We really appre... Ver mais
A empresa respondeu
Bonjour je viens d'acheter une Apple Watch SE3 pour ma fille et je ne peux pas installer de ESIM afin qu elle puisse passer des appels. Pourtant sur le site d'Apple, il est bien précisé que seul... Ver mais
A empresa respondeu
I started the service initially in USA for my daughter. I have never had a phone plan so I was happy to have found this service. We moved to Germany and I was able to change the plan to a Germany pla... Ver mais
A empresa respondeu
Informações de contacto
1GLOBAL Holdings B.V. The Valley - Beethovenstraat 505, 1083HK, Amsterdam, Holanda
- https://support.jira.1global.com/helpcenter/BetterRoaming/
- betterroaming.com
3,9
Bom
274 opiniões
Sem histórico de convites para avaliação
Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Fantastic support service
Fantastic support! Just so grateful to Astral for keep on trying reach out and help. The watch works, the child is satisfied, happy days:))) thank you Astral!
3 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Kseniya,
Thank you for taking the time to share your experience.
We’re very pleased to hear that the Apple Watch is working well and that your child is enjoying it. Your kind words for Astral are sincerely appreciated, our team will be happy to see your feedback.
Should you need any additional support, we’re always here to help.
Kind regards,
The BetterRoaming Support Team
I wanted a prepaid service to setup on…
I wanted a prepaid service to setup on my daughters apple watch without having to pair it with a phone. BetterRoming has this service for under 100 dollars a year and it works great. The only problem I had was when I went to renew it did not auto renew.
8 de agosto de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear John,
Thank you for sharing your feedback!
We’re very glad to hear that you find our Apple Watch yearly plan convenient and affordable, and that it’s working well for you.
We’re sorry that the auto-renewal did not go through smoothly.
To help us investigate that issue properly, please submit a support request via our Help Center using the following link: https://support.jira.1global.com/helpcenter/BetterRoaming/
If you have already submitted a support request, kindly reply to the information request we sent you via email, including the email address you used to create it, along with the case number.
We’re here to support you and are committed to improving your experience.
Best regards,
The BetterRoaming Support Team
Proactive and thorough problem solving
Better roaming proactively reached out when they identified that my plan hadn’t loaded successfully. Astral was patient and thorough in working through the problem and double checking that everything had been satisfactorily resolved.
2 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Customer,
Thank you for taking the time to leave a review.
We’re very pleased to hear that our team identified the issue with your plan early and reached out to assist. We’re also glad that Astral was able to guide you through the resolution with patience and care, ensuring everything was set up correctly.
We truly appreciate your feedback, it motivates us to keep delivering the best service possible.
Kind regards,
The BetterRoaming Support Team
The fact that I can pay upfront for an…
The fact that I can pay upfront for an extire year for my daughter’s Apple Watch gives me such peace of mind and one less thing to deal with as a parent. If I could have any kind of constructive criticism it would just be so nice to have the same state phone number. Here is a GA phone number and we are located in UT.
2 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Skye,
Thank you so much for your kind review!
We’re delighted to see that being able to choose a yearly plan for your daughter’s Apple Watch and pay for it upfront gives you peace of mind as a busy parent.
Regarding having the same state phone number, currently, we don’t have the option for Apple Watch US customers to choose a specific state area code because the numbers are assigned randomly. That said, all US Apple Watch customers can make unlimited calls and send texts anywhere in the country, so you’re fully covered no matter which number is assigned.
We really appreciate your feedback and your support; it helps us make the service even better for families like yours.
Kind regards,
The BetterRoaming Support Team
Resposta da BetterRoaming
Dear Lauren,
Thank you for your kind words.
We’re delighted to see that our service has been a great solution for you, and we’re always here if you ever need assistance.
We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Most of the time the number is not…
Most of the time the number is not reachable. Messages send are delivered after 15 - 90 mins. Not very happy with the service.
1 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Update (January 2026):
Since our previous response, we have sent several follow-up emails to request the information needed to investigate and resolve the issue. Unfortunately, we have not yet received a reply.
We remain happy to assist and will work to resolve this matter as soon as we hear back.
Dear Vishal,
Thank you for sharing your feedback with us.
We’re very sorry to hear that you are having difficulties with calls and messages, this is certainly not the level of service we strive to provide our customers.
We’ve already reached out to you by email to request your contact number and availability so that we can troubleshoot the issue directly over the phone and work toward a resolution as quickly as possible.
We truly appreciate your patience and the opportunity to improve your experience.
Kind regards,
The BetterRoaming Support Team
Location sharing doen't work
Location sharing doen't really work. Most of the time it has hours old info on my daughters location. I will be swaping network as soon as I find somthing that is more reliable.
2 de dezembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Update (January 2026):
During our last email exchange, we were unable to troubleshoot the reported issue as you were travelling at the time. We remain happy to assist and will work to resolve this matter as soon as we hear back from you.
Dear Petra,
Thank you for taking the time to share your feedback.
We are really sorry to hear that location sharing is not working reliably for you, and we apologise for the frustration this has caused.
Please note that we have already reached out to you by email with some troubleshooting steps that should help improve this situation.
If the issue continues after trying those steps, kindly reply to that email so we can assist you further.
Thank you again for bringing this to our attention. We genuinely appreciate the opportunity to make things right.
Kind regards,
The BetterRoaming Support Team
Works great!
The onboarding instructions were clear and easy to setup. It worked like a charm in the first try. The signal coverage is good so far and my son is enjoying his watch.
19 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Srihari,
Thank you for sharing your experience with us, we truly appreciate it!
It’s great to hear that the setup went smoothly and the service has been working well for your family. We’re glad your son is enjoying his Apple Watch, and we’re always available should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Really easy and helpful to have for my…
Really easy and helpful to have for my sons apples watch.
30 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Jonathan,
Thank you for the great feedback!
We’re very happy to see that our service has been easy to use and helpful for your son’s Apple Watch.
If you ever have questions or need support, we’re always here to help.
Thank you for trusting us!
Best regards,
The BetterRoaming Support Team
Great service and price
We bought this service for our daughter who has an Apple Watch but no iPhone. It works great! Great price and service. It can be a little tricky to make iMessages work without an iPhone, but we got it working and have been very happy with this service.
29 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Josh,
Thank you so much for sharing your experience!
We’re so glad to see the service is working well for your daughter and that you’re happy with the value and overall performance.
We understand that setting up iMessage without an iPhone can be a bit "tricky", so we’re glad you were able to get everything running smoothly.
If you ever need help or have any questions in the future, we’re always here to support you.
Thanks again for choosing us!
Best regards,
The BetterRoaming Support Team
Apple watch for my 6th grader helps us…
Apple watch for my 6th grader helps us coordinate pick up
1 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Anand,
Thank you for sharing!
We're so glad to hear the Apple Watch is helping your 6th grader stay connected and making pick-up coordination easier. That’s exactly what we hope for - simple, reliable convenience for families.
Thank you for your preference!
Best regards,
The BetterRoaming Support Team
Easy to sign up and use
Easy to sign up and use, it fits my needs.
27 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear James,
Thank you for your feedback!
We're happy to hear the sign-up process was easy and that the product fits your needs. We appreciate you choosing us!
Best regards,
The BetterRoaming Support Team
Amazing
Amazing, inexpensive, and reliable serviced for my kid's Apple Watch.
27 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Timothy,
Thank you so much for the feedback!
We're very happy to see that you value our service for being affordable, reliable, and a great fit for your child’s Apple Watch. We truly appreciate your support!
Kind regards,
The BetterRoaming Support Team
Fantastic service and great option to…
Fantastic service and great option to connect a child’s Apple Watch to a network without needing an iPhone.
27 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Suffwan,
We’re so happy to hear that our service is making Apple Watch use simple and convenient for your child. Thank you for sharing your experience with us!
Kind regards,
The BetterRoaming Support Team
Horrible Network, never could call my kids!
Service was not good had to change to other carrier since the watches were never connecting to the network and no call went through, 0 customer service to get money back since it was paid in full for 2 lines for 2 watches for a service that never worked.
26 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Enrique,
We’re very sorry to hear about the difficulties you experienced with your service.
We’ve reached out via email to gather more information so that we can provide the necessary assistance and work toward resolving this issue.
Our goal is to make this right and ensure you get the support you need.
Thank you for your patience, and we hope to turn your experience around.
Kind regards,
The BetterRoaming Support Team
Astral Tagorda has been following up…
Astral Tagorda has been following up with my case and helped till it's sorted.
I appreciate her/his understanding and help.
26 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Jeanne,
Thank you so much for your kind words!
We’re really glad Astral could follow up and help get your case resolved. We’re always here and happy to help with anything you might need in the future.
Kind regards,
The BetterRoaming Support Team
Extremely easy to set up an inexpensive…
Extremely easy to set up an inexpensive cellular plan for my daughter (7) and coverage for her Apple Watch is fantastic too. Very rarely am I unable to contact her when I need to. These plans are a godsend when it comes to being able to keep tabs on my daughter via her Apple Watch, and the ability to stream music through the loudspeaker of the watch whilst she’s out riding her bike has turned out to be an unexpected major benefit - the Unlimited data is fantastic for this, limiting my worry of unexpected bills. When my one year plan comes to an end, I will 100% be renewing the plan.
26 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Ben,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to see that setting up your BetterRoaming watch plan for your daughter’s Apple Watch was easy, and that coverage and connectivity have been reliable.
It’s great to know that you value having unlimited data, as it lets your daughter enjoy features like music streaming while giving you peace of mind about unexpected bills.
We truly appreciate your feedback and are delighted that you intend to renew your plan when the current one ends.
We’re always here to help and support you with anything you may need to ensure your experience continues to be seamless.
Kind regards,
The BetterRoaming Support Team
Super easy to setup
Super easy to setup, instructions given were spot on and everything went smoothly. Then it just worked, perfectly!
19 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear Ben,
Thanks so much for sharing your feedback!
We’re thrilled to know that everything went smoothly and that it worked perfectly right from the start. We aim to continue delivering great service and to remain your preferred choice.
Best regards,
The BetterRoaming Support Team
Needed a watch only cellular plan for…
Needed a watch only cellular plan for my son and this delivered. Easy to set up.
26 de novembro de 2025
Opinião espontânea
Resposta da BetterRoaming
Dear John,
Thank you for sharing your experience!
We’re delighted to hear that our BetterRoaming Apple Watch plan meets your needs and was easy to set up for your son.
We truly appreciate your feedback and are always here should you need any assistance.
Kind regards,
The BetterRoaming Support Team
Was able to get cellular data on my…
Was able to get cellular data on my watch when it was not available from my provider.
26 de novembro de 2024
Opinião espontânea
Resposta da BetterRoaming
Dear Tammy,
Thank you for your feedback!
We’re happy to know that BetterRoaming provides a solution for your Apple Watch that your provider wasn’t able to offer.
We’re always here to assist and support you with anything you may need in the future.
Kind regards,
The BetterRoaming Support Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.