I’ve been a road cyclist all my life and never owned an e-bike. I wanted something that would get me out exploring without the lycra and without arriving everywhere all sweaty. The Aventon A... Ver mais
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Leia as opiniões dos outros
Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump through hops. First they want photos which is fai... Ver mais
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Im a professional Bike Mechanic. My regular supplier was out of the Italian Threaded Shimano Ultegra Bottom Bracket. Google helped me find one at Bikes on Line and it was a bit cheaper than my regular... Ver mais
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The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Informações de contacto
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Austrália
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4,5
Excelente
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Professional and helpful
I've had good dealings with bikes online over around 5 purchases. They respond quickly to queries and are quick to correct issues.
30 de setembro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Stoked with Bikes Online
My first purchase from Bikes Online and I'm very happy.
Great prices, quick delivery and an easy to follow website.
Love the Race Face Chester grips. They look very cool on my Era Carbon bars in a matchy-matchy colour and are super comfy.
20 de outubro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
There was good advice given to me prior to me buying the best fit for me.
There was good advice given to me prior to
23 de setembro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
The sales service and communication was…
The sales service and communication was excellent. Bikesonline answered my queries promptly and posted the purchased item promptly. First time l have purchased from them and l was happy with the experience and would not hesitate to purchase from them again.
15 de setembro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Express ship my ass , waste of money
Bought something on a Tuesday before 5 paid for express shipping ,so would think Friday at by the absolute latest, wrong ! Now read their shipping policy well read that and ignore cos it’s shit ! First email says delivery Thursday then Aus post says Friday , then Monday ,now Monday …… Well it’s Monday and now it’s saying Delivery Tuesday…good job you flogs your absolute shit
13 de outubro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Hi there, we’re really sorry to hear about your experience and completely understand your frustration with the delayed delivery. That’s not the level of service we aim to provide, especially when express shipping has been paid for.
It sounds like the courier delays caused most of the issue, but we take full responsibility for keeping you properly informed. If you haven’t already, please reach out to our team so we can review your order and make this right for you.
We truly appreciate you taking the time to share your feedback and will use it to improve both our communication and express delivery process.
Good communication before during and…
Good communication before during and after purchase, very happy with the bike over all.
30 de agosto de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Super fast response and delivery of ESI Chunky grips
Super fast response and delivery of item.
Great service from bikesonline.com.au
6 de agosto de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Purchased heaps of gear and parts…
Purchased heaps of gear and parts through these guys, easy to order and if you don’t know what you need or have a questions the crew are great with responding and providing advice.
1 de setembro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
You know what it is
You know what it is. Shimano xt great works perfectly
1 de setembro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Easy online shopping
Easy online shopping, fast delivery and product as described.
4 de agosto de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
competition pure click-bait
I was waiting for them to send me a link for a survey so I could relay my thoughts of the business and why I deleted my account privately. Unfortunately 72 hours later I have not received email with said link, so here goes.
I am new to the Biking world and the expense of the hobby has taken me aback, but I came across and advertisement on Facebook that if you subscribe you will be able to enter a competition to win a bike. Read the terms and conditions over and over again, but when entering the site and clicking the link as instructed, no option as instructed appeared to allow you to enter the competition.
The comments on facebook showed that I was not alone and the lack of response from owner leads those that thought the competition was legit to believe that this business offered the competition as an illusion and purely for click-bait and the competition was not real.
Account now deleted, will continue with a business that seems to have better morals and business ethics.
" I can then reach out to you for a quick chat and hopely you will be able to offer more context so i can solve the issue you had. We take transparency and ethics seriously, and it’s disappointing to know this experience didn’t reflect that." <---took almost 4 month to get any response from the business...a quick chat???? I don't think so
30 de junho de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Thank you for sharing your feedback. We’re sorry to hear about your experience and completely understand how this situation felt frustrating. We do want to reassure you that our competitions are absolutely legitimate, we’ve had real bike winners, and I’ve personally been involved in those giveaways myself. I checked on this with marketing but they could not offer further insights to your situation, so please do reach out to our support team and ask for the ticket to be sent to Sam, I can then reach out to you for a quick chat and hopely you will be able to offer more context so i can solve the issue you had. We take transparency and ethics seriously, and it’s disappointing to know this experience didn’t reflect that.
Issues with bike from day one that they won’t resolve.
Found out the e-bike I bought never had a speed sensor so has always had an error which means the motor never kicks in properly.
I have evidence that the speed sensor was never there from day 1 and they just keep insinuating that it must have fallen off and are not engaging to resolve the issue.
Buy from a bike shop - the discount just isn’t worth the poor customer service after purchase.
25 de abril de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Hi Ben!
Thanks for taking the time to leave us some valuable feedback.
As I'm sure you can understand, we do have to ask all necessary questions to discover the potential cause behind a fault: particularly when we aren't notified until over six months after the purchase- a lot can happen in this time!
We will be more mindful in future with our line of questioning, and investigate other bikes in this lot to see if there's any chance this was a repeat issue.
We can guarantee we want to work with our customers to resolve these issues: and the reimbursement for the missing speed sensor has now been processed.
I sincerely hope the speed sensor will resolve your concerns with the bike and your son enjoys it!
Kind regards,
Lauren
Shop somewhere else...
Awful Customer Service. Faulty products. Zero Accountability
10 de dezembro de 2024
Opinião espontânea
Resposta da BikesOnline.com.au
Hi there, we’re really sorry to hear this has been your experience. That’s not the standard we hold ourselves to, and we take feedback like this very seriously.
I would like the chance to understand what went wrong . Please reach out to our support team and ask for the ticket to be sent to Sam so I can look into your case personally.
We stand behind our products and service. Thanks for taking the time to share your feedback.
Worst customer service ever
Worst customer service ever! Terrible systems that are not customer focused. Realized i ordered an incorrect tire, and immediately called (within five minutes of making the order) the Bikes Online help number to adjust my order. Talked to an “agent” who appeared to just be a random external call center person with no ability to make any changes to my order, but assured me he would pass on my request. By the next day I got notified the original order was being prepared and sent, and eventually got another email saying no changes are possible after an order is made. Only option given to me was to return the item for exchange, including paying a new postage fee for the exchanged item. It’s outrageous that a company would put customers to such a massive level of inconvenience (and extra cost), when they could simply provide customer focused systems to allow adjustments to orders if requests are timely. I can only imagine how difficult it would be to sort out any other problems a customer might encounter with them. I am extremely disappointed and will not order from Bikes Online again.
17 de fevereiro de 2025
Opinião espontânea
Resposta da BikesOnline.com.au
Hi there, thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this caused: that’s not the experience we want anyone to have.
I completely understand how disappointing it must have been to realise your order couldn’t be adjusted right after placing it. Our system moves quickly to get orders shipped as fast as possible, but that can unfortunately limit our ability to make changes once processing begins. That said, your feedback is valid, and we’re reviewing ways to make this process more flexible and customer-friendly.
Service is completely non existent
Service is completely non existent. Bought a bike for $3000, can’t get in contact with them to fix a problem. Will be forced to take it to a local bike shop. Avoid them, it’s not worth the small discount. Shipping too much longer than elsewhere too.
26 de dezembro de 2024
Opinião espontânea
Resposta da BikesOnline.com.au
Hi there, we’re really sorry to hear about your experience. That’s not what we want for any of our customers, especially after a major purchase.
We appreciate you taking the time to share your feedback. It helps us see where we need to improve our communication and service processes so that future riders have a smoother experience.
Thank you for your honesty, and we’re sorry this one didn’t meet your expectations.
DO NOT SHOP HERE 0 STARS
DO NOT SHOP HERE 0 STARS
long wait ,bad communication and didn't get the product at the end.
13 de novembro de 2024
Opinião espontânea
Resposta da BikesOnline.com.au
Hi there, we’re really sorry to hear about your experience. That’s not what we want for any of our customers, especially after a major purchase.
We appreciate you taking the time to share your feedback. It helps us see where we need to improve our communication and service processes so that future riders have a smoother experience.
Thank you for your honesty, and we’re sorry this one didn’t meet your expectations.
Hard to deal with in terms of returns
Hard to deal with in terms of returns. Won’t allow me to use my own return shipping, rather wants me to pay $14.95 return shipping for a $24 adapter?
30 de setembro de 2024
Opinião espontânea
Resposta da BikesOnline.com.au
Hi Alex,
Thank you for your feedback. We apologize for any inconvenience you experienced with our return process.
I wanted to clarify that we did respond to your request regarding using your own courier in an email sent on October 4, 2024, by our team member, Jessica. We offered to accommodate your preference and work with our system to facilitate the return through your chosen courier. Since we did not receive a response, we assumed the matter was resolved.
If you're still interested in returning the item using your own courier, please feel free to reach out, and we'll be happy to assist.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best,
The BikesOnline Team
Happy customer
I ordered the bike online and received it in three days.The bike had been packaged well and was easy to assemble.The bike rides great and looks great and I would recommend it to anyone.
17 de julho de 2024
Opinião espontânea
Resposta da BikesOnline.com.au
Thank you for your feedback! We're thrilled to hear you had a great experience with the delivery and assembly of your bike. Enjoy the ride, and thanks for the recommendation! 🚴♂️✨
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