I’ve been a road cyclist all my life and never owned an e-bike. I wanted something that would get me out exploring without the lycra and without arriving everywhere all sweaty. The Aventon A... Ver mais
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Leia as opiniões dos outros
Good luck if you have a warranty claim with this business. You'll end up talking to a call centre and receiving emails from a bot asking you to jump through hops. First they want photos which is fai... Ver mais
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Im a professional Bike Mechanic. My regular supplier was out of the Italian Threaded Shimano Ultegra Bottom Bracket. Google helped me find one at Bikes on Line and it was a bit cheaper than my regular... Ver mais
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The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Direct to Consumer Pricing - Ride More For Less! Why buy from BikesOnline? Our bikes are often 20% to 40% cheaper than comparable bikes in the market, and that is due to our direct to consumer business model. We source high-quality bikes from the manufacturer, cut out the middlemen and pass on the savings to you - where they belong. Add to that our fast delivery and local support, you can rest assured knowing you are getting the best deal on your new bike.
Informações de contacto
13/25 Frenchs Forest Road E, 2086, Frenchs Forest, Austrália
- 02 8599 2209
- https://www.bikesonline.com.au/contact-us/
- bicyclesonline.com.au
4,5
Excelente
274 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 50% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Huge selection and super fast delivery
Huge selection and super fast delivery
15 de novembro de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Have had a couple of transactions…
Have had a couple of transactions lately with BikesOnline and they have delivered the goods quickly each time. Good notifications on its delivery too.
9 de novembro de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
This shock pump is the bees knees.
This shock pump is the bees knees.
Awesome pump for the price.
Doesn't leak any air upon disconnection.
Very solid and sturdy with a smooth pumping action.
Best of all is the digital gauge for extremely accurate pressure.
⭐⭐⭐⭐⭐
21 de novembro de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the awesome review! Great to hear the shock pump’s living up to the hype and that the digital gauge is doing its job. We love that bit of precision too.
If you’re kitting out more of your setup, check out our Parts & Accessories: we’ve got plenty more solid gear like this to keep your rides dialled in.
Enjoy the trails and ride safe!
Thank You Bikes Online
Thank You Bikes Online! Ordering the Marin Alcatraz was simple online. It arrived in Darwin quickly and is a huge hit with my son. He’s out on it any chance he gets and loving it!
19 de outubro de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the great feedback! We're so glad the Marin Alcatraz arrived quickly and that your son’s loving it. Sounds like it’s getting plenty of good use already.
When he’s ready to add a few upgrades or fresh gear, check out our Parts & Accessories; we’ve got some great new options to keep him rolling strong.
Enjoy the rides and thanks again for choosing BikesOnline!
I will defo use them again
This might be the third time I've reviewed bikesonline on Trustpilot.
They are a good place to buy stuff.
The customer service has been excellent and the delivery has been swift.
26 de agosto de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Polygon Path 3 2023 - awesome bike
Not haven ridden since basically my childhood and wanting to get into fitness / commuting cycling. I spent a great amount of time on many websites searching for the 'right bike', I kept making my way back to Bikes Online for the Polygon Path 3 and have waited a few weeks and a few rides of it to be able to give a review. The PP3 rides great, in a short amount of time I am consistently on the higher gears, even in an uphill situation. Whilst a road-bike is sexy and has that racing look about it, once I hit 30+km bike endurance I think I'd keep up with a casual road-cycle peloton even on my PP3. My only knock is I bought late in the month, and early into the next month the bike was reduced further on special.
17 de setembro de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the detailed review! We’re really glad to hear you’re enjoying your Polygon Path 3 and that it’s been such a good fit for both fitness and commuting. Sounds like you’ve quickly found your rhythm on the bike, which is awesome to see.
We appreciate the note about timing on the sale: totally understand how that can feel, and we’ll keep working to make our promotions as clear as possible.
When you’re ready for your next whip or want to upgrade your setup, book a quick call with Brad and his team. They’ll help you find the perfect bike for where your riding’s headed next.
Enjoy every ride and keep building that endurance
Incredible customer service
So far incredible customer service! Ordered the Helios A7X and it arrived to my address in Sydney within 2 days. Well prepared bike and great value for money. Slight issue with sizing and Brad was invaluable in helping me sort out. Changing to one size down and Jess and the team have been extremely prompt in arranging an exchange with minimal fuss. My experience couldn't be further away from the 1 and 2 star reviews listed here.
28 de agosto de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the fantastic review! We’re really glad to hear your Helios A7X arrived quickly and that Brad, Jess, and the team could help you get the right size sorted without any hassle. It’s great to know you’ve had such a smooth experience and are happy with the value and service.
When you’re ready to kit out your ride, check out our Parts & Accessories. We’ve been expanding the range with plenty of great gear to match bikes like yours.
Enjoy every kilometre and ride safe! 🚴♂️
Amazing Service
Fantastic Customer Service. I had an issue with a recent purchase of a Polygon Siskui D5. I had a slite issue with the seat and the team at BikesOnline reviewed the issue and generously replaced the seat. Unbelievable service and communication. The staff from the initial inquiry to the warranty team where brilliant. Special call out to Ferd.M and Bryan.D for assisting. Definitely recommend the team, their products and service.
18 de agosto de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the amazing feedback! We’re so pleased to hear the team could help resolve the seat issue on your Polygon Siskiu D5 quickly and that Ferd and Bryan looked after you. It’s great knowing their effort made a real difference.
When you’re ready to add some new gear or upgrades, check out our Parts & Accessories. We’ve got a growing range of great products to keep your bike dialled in and ready for the trails.
Enjoy the ride and thanks again for recommending us!
Great customer service
Great customer service. Got me the bike quickly. Then when I had an issue with one of the parts they worked to get me a replacement as quickly as possible. Will shop with them again
24 de julho de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
2023 Polygon Siskiu D7
The whole experience with BikesOnline has been seamless. Ordered online Saturday, had the bike assembled by Wednesday. Bike arrived securely packed and complete with everything needed for the simple assembly process. I quite liked the supplied QR code links to the "how to" videos. Overall really impressed with BikesOnline.
PS. The Polygon Siskiu D7 goes unreal!
1 de agosto de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the awesome review! We’re glad to hear your Polygon Siskiu D7 arrived quickly and that the setup process was smooth with the help of our how-to videos. Great choice on the D7, they really do ride unreal.
When you need a new whip or some fresh gear, check out our Parts & Accessories. We’ve got a much wider range now to help you get the most out of every ride.
Enjoy the trails and ride safe! 🚴♂️
Great post-sale service
Hi! I wanted to buy an electric bike and I was unsure about which one would suit me better. I contacted the staff and I had good support from BikesOnline, before, during and after purchasing the bike + accessories. The customer service was great, especially when the bike accessory was taking a while to be delivered (the bike arrived earlier than expected) and they tracked the packaging and solved all the issues in no time! I would buy with them again.
20 de junho de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the great review! We’re really glad to hear our team could help you find the right eBike and keep things running smoothly from order to delivery. It’s awesome that you’re happy with both the bike and accessories.
By the way, we’ve just added a new eBike brand called Aventon: you can believe the hype, they’re awesome. Definitely worth a look when you’re ready for your next ride upgrade.
Enjoy the journey and ride safe! ⚡🚴♂️
Great customer experience and fast…
Great customer experience and fast shipping!
6 de julho de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Delivery was super fast - support was amazing
Delivery was super fast. Customer support was next level, with fast responses and quick resolution
9 de junho de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Fast delivery!
Fast processing, and rapid delivery! Item arrived boxed up safely and without any drama. Exactly how online shopping should be!
14 de junho de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Exceptional Customer Service & unreal Bikes
This company knows their product and they’re willing to put time into helping you choose the right Bike and additional items that will create the perfect package for you to have the time of your life doing exactly what thrills! We found Bikesonline through a friend, who like us had a budget but didn’t want to forgo quality, these bikes are certainly superior but not outrageous in price with affordability for families. But what I experienced was an exceptional customer service that far outweighed any other shopping experience I’ve ever had! These guys are so committed to giving ‘everything’ and they’re genuine too, just like chatting with one of your best mates! Get online or on the phone and give Bikesonline your attention because you won’t be disappointed and you’ll get their attention 100%
17 de abril de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks so much for the amazing review! We’re thrilled to hear you had such a great experience finding the right bike and gear with us. It means a lot to know our team’s effort and advice helped create the perfect setup for you and your family.
When you’re ready for some fresh gear or accessories, check out our Parts & Accessories section. We’ve expanded the range so you can keep your bikes in top form without breaking the budget.
Enjoy every ride and thanks again for the kind words! 🚴♂️
Perfect, thank you
The whole experience was easy and quick, ordered on a Monday and the rack arrived on Thursday. The rack is perfect for our new ebikes
24 de abril de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks heaps for your five-star review! We're stoked you had a smooth experience with BikesOnline.
Ride safe and enjoy yourselves out there.
Replaced hesdlight
Front headlight failed and bikes on line replaced it no worries.
17 de maio de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Thanks for the feedback! We’re glad the team could sort out your headlight replacement quickly and without any hassle. Keeping riders looked after is what we aim for every time.
If you’re ever after lighting upgrades or other gear, check out our Parts & Accessories. We’ve got plenty of great options to keep you rolling safely.
Ride safe and enjoy the miles ahead! 🚴♂️
I received a prompt response to my…
I received a prompt response to my query and the part was sent as soon as I finished the call. Very helpful staff.
28 de abril de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
We’re really glad to hear the team could get your part sorted quickly and that you found the staff helpful. That’s exactly the experience we aim to deliver.
When you’re ready for more gear or thinking about a new bike, Brad and his team are always happy to help you find the right fit.
Thanks again for choosing BikesOnline
Dismissive and argumentative customer…
Dismissive and argumentative customer service, email reply is from cell bikes, google reviews still stand for cell bikes in NSW now closed, and they speak for themselves. I was hesitant to buy from bikesonline and after my experience with them relieved I didn’t follow through. I left feedback regarding poor customer focus and short replies through a feedback survey. I then received an email from the person handling my ticket saying sorry for your experience if your expectations were too high!? No ownership or actual listening to what feedback I’d already given, just lip service. Do yourself a favour..
25 de abril de 2023
Opinião espontânea
Resposta da BikesOnline.com.au
Dear Adam,
Thank you for taking the time to share your experience with us. We apologize that your interaction with our customer service team did not meet your expectations, and we're sorry for any inconvenience or confusion this may have caused.
At BikesOnline, we value all feedback from our customers, as it helps us improve our services and provide better support.
We want to clarify that while Cell is a brand that we carry, BikesOnline manages all aftersales and warranty cases for them. The representative you spoke with should have used their BikesOnline email account when responding to your order cancellation, and we understand how this miscommunication could have caused distress.
We're sorry if our previous responses came across as dismissive or argumentative. We assure you that this was not our intention, and we appreciate you bringing it to our attention.
We would be grateful for the opportunity to serve you better in the future. If there's anything we can do to make things right, please don't hesitate to reach out.
Thank you for considering BikesOnline.
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