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Bike Club UK Opiniões 

2306
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver mais

Classificada 4 em 5 estrelas

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver mais

Classificada 5 em 5 estrelas

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver mais

Classificada 5 em 5 estrelas

Was having issues with stock availability for an exchange for a bigger bike for my child, waiting nearly a year for a bike for my son as he has out grown his old one. I emailed through requesting a ma... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas

Sobre Bike Club UK

Escrito pela empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informações de contacto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(2306)

170 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience so far

Great experience so far, really easy to sign up and the bike was delivered swiftly. Customer service was responsive when we had a small issue. Love the fact that we can easily swap to a different bike if our child outgrows this one or progresses from balance bike to pedal bike.

21 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bike Club is Part of the Family

I have been with bike club for many years. Both my sons have had their bikes growing with them. The quality of the bikes are exceptional and the customer service is amazing. The delivery is tailored to suit you. I would definitely recommend bike club as an affordable way to bring bikes into your children's lives.

7 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Such a great idea

Such a great idea! My son is new to riding bikes and I didn’t want to buy him a new one to practice on and then outgrow it within months….this way he can practice on a bike that is slightly too small (needed him to touch the floor) and I know within a month I can upgrade it to a size more appropriate for his height. My only issue, is the delivery company! They left it on my doorstep and didn’t bother to ring the bell. We were home, but it was outside for hours until we realised. Not happy with dhl! Bike company however is fantastic

16 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service

Excellent service. I must have made a huge mistake when measuring as the bike that arrived was far too big! The team sorted replacing the bike without any fuss with only 2 days until my son’s birthday. I am so grateful and my son hasn’t been off it and can now ride a pedal bike. Over the moon.

17 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Awesome product and service to help kids get into cycling affordably.

Wanted to get a good quality bike for my kids to enjoy riding for fun and also getting around London. Quality of new and used bikes has been excellent, love the subscription model, easy exchanges, and rapid customer service. Both of my girls now love riding their bikes and it's been made so much better by them having good bikes which fit them perfectly over the last few years. Would highly recommend bike club to anyone wanting to help their kids I to cycling!

19 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I got a nearly new bike for my grandson…

I got a nearly new bike for my grandson which is great. However after receiving it i went on the website and found it was now 50% off for the first year. When i sent them an email expressing my disappointment they immediately responded and gave me the discount. I was very pleasantly surprised but its great to see some companies arent just about profit.

16 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent service & bikes

Absolutely brilliant company and service. We’ve used this for my son since his 3rd birthday. The bikes are fantastic, light weight and easy to ride. We’ve exchanged bikes a number of times and as soon as he has outgrown one. It’s super easy to do and much better than clogging up the garage with bikes that we would struggle to sell or give away. We’ll use this for years to come and would highly recommended to anyone looking for a quality bike for their kids!

17 de julho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Great company

I've been getting bikes for a while now with bike club just now ordered 3rd set of bikes for my 2 boys and can't rate it high enough if things go wrong they are very helpful and quick to solve it the staff are kind friendly and efficient would definitely recommend this service

14 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Exceptional bikes and customer service

We have used this service for three years now and still love it. Our son easily learned to ride on their lighter framed bikes when he was just turned three.

I recently exchanged a bike which was the incorrect size, Sham helped me to find the right bike for my son (even though it was showing out of stock online) and arranged a fast free exchange so we aren't out of a bike for long!

I cannot fault Bike club at all. Highly recommend their bikes.

13 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We love the idea of this service…

We love the idea of this service especially with a little learning to ride his bike and having the option to change out sizes. Unfortunately, we were unable to assemble the bike delivered as a nut was stripped - HOWEVER, Bike club worked above and beyond expectations to rectify the issue and we now have a very happy boy!

14 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bike Club have been excellent

Bike Club have been excellent. We had an issue with our DHL delivery. Bike Club dealt with it professionally. Excellent communication and customer service. Thank you to Sham from the Bike Club team.

10 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

The Bike Club are always superb

The Bike Club are always superb. Whenever I have made contact I always get quick and clear response and the issue dealt with effectively. I recently spoke with Jerome who handled an issue effectively and got a new bike shipped out much to the excitement of my son. Great team!

8 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

What a brilliant approach to bicycle…

What a brilliant approach to bicycle ownership, especially for growing children! They have excellent responsive customer service too. I’m really grateful to them for sorting out my issue so quickly and sensibly. Only slight criticism is that the website checkout process is a bit fragile - especially if you hit the back button!

3 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I can't recommend The Bike Club highly enough! From start to finish, the experience has always been fantastic. Their customer service is absolutely outstanding—every question I have ever had has always bern answered quickly, and the team was always friendly, knowledgeable, and happy to help.

The quality of the bike and accessories is excellent, and everything arrived in perfect condition. You can really tell they take pride in the products they provide.

What impressed me most was the level of customer care. They genuinely go above and beyond to make sure you're happy, making the whole process smooth, stress-free, and enjoyable.

If you're looking for a company that offers high-quality bikes backed by exceptional customer service, The Bike Club is the place to go. I wouldn't hesitate to recommend them and I will definitely continue to use them for as long as possible for my little girls bike upgrades in the future!

2 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great to deal with

Great company. It’s care free cycling for my little ones. Latest quality bikes which can be changed as they grow. Excellent customer service

1 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We have been using Bike Club since 2020…

We have been using Bike Club since 2020 and they have been brilliant. Cannot recommend this service enough. It has got both our boys through their growing stages and saved us the hassle of buying and selling bikes when they grew out of them.
They’re now on adult bikes so we’ve bought those, but for those with little ones, the bike club is a really sustainable and easy way to get your kids on good bikes as they learn.

30 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Great service - much better than chain store bikes

Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.

We selected a pre owned one this time and looks just as good as new. Daughter loves it.

22 de junho de 2026
Opinião espontânea

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