Banner for Bike Club UK

Bike Club UK Opiniões 

2307
TrustScore: 4.5 em 5

4,3

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Sham from the customer service team was brilliant when there was a mix up on when the bike was to be delivered. She worked behind the scenes to have it delivered on the correct date with follow up co... Ver mais

Classificada 5 em 5 estrelas

We’ve had a fantastic experience with Bike Club. My son, Leo, absolutely loves his bike, and his bike riding confidence has grown so much. The customer service has been exceptional. Every time... Ver mais

Classificada 4 em 5 estrelas

Excellent experience so far with the quality of bikes and ease of set-up - the subscription model works well for me. However, we had a bit of a hiccup with the latest exchange and I found it difficul... Ver mais

Classificada 5 em 5 estrelas

After a failed delivery attempt, Bike Club sent me an email to reassure me that they were investigating things from their side. New delivery organised and our brand new bike arrived promptly. My son w... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas

Sobre Bike Club UK

Escrito pela empresa

Rent. Ride. Replace.

Bike Club offers subscription kids' bikes that grow with your child. Pay monthly, and swap your bike for the next size up whenever you need to, no repurchasing, no hassle, and no bike outgrown before its time.

Every bike is serviced and quality-checked before it goes out, and every bike we collect gets a second life with another family rather than going to waste. It's a better way to buy bikes, for your wallet and for the planet.

We deliver nationwide across the UK, and our customer service team is always on hand to help with sizing, swaps, pauses, or anything else you need. We're also a certified B Corp, reflecting our commitment to doing right by our customers, our people, and the environment.

Join the thousands of families already using Bike Club to keep their children riding, without the stress of constant upgrades.

Informações de contacto

Not sure what size to get?

Try our Bike Finder tool to find the perfect fit.

4,3

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 42% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(2307)

172 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great service - much better than chain store bikes

Recommended by a friend after finding that most kids bikes were heavy and poorly made, making it hard for kids to learn. Started with the Cubley 16 and have just upgraded to the Kinder 20. Amazing bikes that kids actually like riding.

We selected a pre owned one this time and looks just as good as new. Daughter loves it.

22 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Everything is so transparent and clear

Everything is so transparent and clear. Super efficient processes, and customer service are so lovely when we did need to discuss something. The bike is brilliant & I love having zero research or shopping to do. I'm grateful to have one less thing taking up space in my brain!

19 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Incredible value and service!

We checked out The Bike Club after a recommendation from our Get Pedal Ready instructor, and we are so glad we did.

Easy Process: Selecting the right first pedal bike was incredibly simple.

Great Value: We chose a used "Re:Bike" with a 12 month 50% discount. With insurance, we pay less than £8 a month (an equivalent from Halfords/Argos would be £150-£200).

Future-Proof: We can exchange it for the next size up for free when our 4yr old outgrows it.

Quick Delivery & Great Condition: It arrived the following week, fully serviced, cleaned, and checked by their mechanics.

Our little boy is extremely happy with his new wheels. Highly recommend!

1 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Highly recommend Bike Club

We have been using the Bike Club for many years now, we always received excellent service, swapping bikes when our daughters need to move up to a bigger bike is very easy and the delivery and swap are seamless. I'd highly recommend Bike Club to anyone looking for good quality bikes for their children.

8 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant service and Bike

Bike arrived on the day stated. Easy to put together. The bike is nice and light and gear changing is so much easier than my son's previous bike. Just perfect in my sons words.

8 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

This is my daughter’s second bike with…

This is my daughter’s second bike with bike club and we as parents and my daughter are very happy with the quality of the service and the bike its self.
Very easy guidelines to select the correct bike and size on the site and quick and easy delivery.

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Best Customer Service

I complained about poor delivery by DHL and within 12 hours reveived an apology from Bike Club. Shortly afterwards I received details about Bike Club's complaint to DHL and their response.

This was the quickest and best customer service I have ever had, and bearing in mind my complaint was very minor. 5 stars well earned.

9 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

They have really friendly customer service

They have really good customer service. They reply promptly and get any issues resolved in a friendly manner.
The bikes we received were good quality second hand bikes which were as described.
I have already recommended them to friends.

28 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling experience

Appalling experience. We booked and arranged for bikes to be delivered last Friday in advance of the bank holiday weekend. Received notification the bikes were out for delivery and a 2 hour delivery period given. We waited in for 3 hours no one turned up and no contact numbers given so we had to wait with 2 very disappointed girls until Tuesday (today) for a response (but despite being asked no number still provided). Advised the bikes were out for delivery again today between 5 pm and 7 pm. Once again no delivery and no way of contacting them - only email! I’m sorry this is shocking customer service and shocking service overall - the delivery company has also sent us emails on Friday and today wanting to review their delivery! What a joke!! 🤣

22 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Terrible customer service

Terrible customer service - 4 days and waiting for a reply, no telephone service.
Supposed to have an exchange Saturday but a no show and now unable to contact bike club. I’d avoid now at all costs

23 de maio de 2026
Opinião espontânea
logótipo da Bike Club UK

Resposta da Bike Club UK

Hi Cathy,

Thank you for taking the time to share your feedback. We're really sorry to hear about your poor delivery experience, and we completely understand your frustration. This is not what we want any of our members to experience, and we do apologise for letting you down this weekend.

We're sorry it took us a little longer than usual to get back to you. As your message arrived on Saturday evening, our team was unavailable over the weekend and bank holiday, which meant we weren't able to respond as quickly as we would have liked. We apologise for that, and we appreciate your patience.

We're pleased to say that one of our team members has meanwhile picked up your case and is working towards a positive outcome for you.

Thank you again for sharing your feedback, and we sincerely hope we can restore your confidence in Bike Club and our delivery service.

Best regards,
Bike Club Member Support Team

Classificada 5 em 5 estrelas

Bikeclub Review

Easy to use service, very friendly staff. I particularly enjoy the fact that my garage stopped accummulating old bikes no longer in use!

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Bike Club has been a really positive…

Bike Club has been a really positive experience; we were toying with buying a new bike but were worried our daughter would quickly grow out of it. Renting a bike with Bike Club has been great, great value, a lot of choice and really good quality bikes; my daughter has been out on hers every day since it arrived! Would definitely recommend!

12 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant

Brilliant pre order customer service, rapid delivery, excellent bike. I have told several friends about our great experience. One very happy child and mummy! Easy set up and off she goes, been out on the Frog 44 daily since it arrived.

5 de maio de 2026
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais