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Bikmo Opiniões 

459
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve been insuring my bikes through BIKMO since 2021. BIKMO is the only insurance company I’ve found that covers bikes during a triathlon—and at their current replacement value. Unfortunately, my b... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Wie oft beschrieben ist die Erreichbarkeit des deutschen oder österreichischen Zweiges per Telefon überhaupt nicht möglich und Antworten per Mail erhielt ich nur, nachdem ich mich telefonisch im engli... Ver mais

Classificada 5 em 5 estrelas

I've insured my bicycles with Bikmo for a few years now. I'm jolly glad I did, because I recently had a close encounter with a deer on a steep hill in which I was knocked unconscious - helmet smashe... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

This is something I really didn't want to have to do, theft is a horrible experience to go through, its hard not to feel that its personal. However, the process to make a claim was very simple, and st... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Companhia de seguros de bicicleta
  2. Companhia de seguros de desporto
  3. Companhia de seguros de viagem

Sobre Bikmo

Escrito pela empresa

Bikmo exists to protect the world's riders and the places we ride. Our award-winning cycle insurance and travel insurance are designed to protect your passion, and our team is made up of cyclists who ride, race and commute – so whether you're getting a quote or making a claim, you're always talking to someone who gets it.

Whatever you ride – road bike, mountain bike, e-bike, gravel bike, cargo bike or something custom-built – our cover protects the things that matter most to riders: theft, accidental damage and vandalism, with worldwide cover and your kit and accessories included. And with no depreciation on payouts, you're covered for the value you've insured. Heading further afield? Our cycling-specific travel insurance protects you, the rider, wherever the road or trail takes you.

We provide cycle insurance across the UK, Ireland, Germany and Austria – because more people riding more often makes the world a better place. Alongside cover for riders, our cycle business insurance protects the bike shops, tour operators and community groups that keep cycling communities going strong.

We believe caring for riders and the planet go hand in hand. As a certified B Corp and 1% for the Planet member, we turn our business into impact – supporting projects that keep trails, roads and wild places thriving.

Our promise to riders

No depreciation. No claim penalties. No hidden costs.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

459 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 34% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(459)

120 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Theft from a train station

My bike was stolen from a train station on a Wednesday, by the following Tuesday my claim was approved, and I ordered my new bike for delivery on Friday. 9 days from theft to riding again, amazing!

3 de dezembro de 2025
Opinião espontânea
logótipo da Bikmo

Resposta da Bikmo

Thank you so much for taking the time to share your experience.

We’re really glad we could turn a stressful situation into a smooth and speedy resolution for you. Getting you back on the bike as quickly as possible is exactly what we aim for. Enjoy the new ride, and if you ever need anything, we’re here to help!

Classificada 5 em 5 estrelas

So glad to have Bikmo as my insurance…

So glad to have Bikmo as my insurance company as my bike got stolen, they were very helpful and got my claim sorted quickly .

27 de novembro de 2025
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logótipo da Bikmo

Resposta da Bikmo

Thank you for providing your experience here at Bikmo!

We hope to hear that you're back out riding ASAP.

Classificada 5 em 5 estrelas

What a fantastic company!

What a fantastic company! Helpful and pleasant to deal with at all times. Dealt with theft of the bike swiftly and efficiently, despite it being quite a complex case, and paid out in just the same way. Thank you Bikmo and staff 😀

8 de novembro de 2025
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Resposta da Bikmo

Thank you for taking the time to share your experience. 

We’re pleased to hear that our team could support you through a complex claim and get everything resolved quickly. Your feedback means a lot to us!

Classificada 5 em 5 estrelas

My (almost) new bike was stolen and I…TREK MARLIN BIKE

My (almost) new bike was stolen and I was very upset and disappointed. My claim with Bikmo was correct, fair, fast, smooth and professional. Very friendly people there. Will insure my next bike with them, for sure. I do recommend them very strongly.

6 de novembro de 2025
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Resposta da Bikmo

Thanks so much for your lovely review! We’re really sorry to hear about your bike being stolen, but we’re glad we could make the claims process smooth and stress-free.

Classificada 5 em 5 estrelas

Fast and efficient with dealing my…

Fast and efficient with dealing my claim, a big thanks to Bikmo, back riding in no time at all.

4 de novembro de 2025
Opinião espontânea
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Resposta da Bikmo

Thank you for the review of your claims experience! 

We're glad to hear that you're back out riding.

Classificada 5 em 5 estrelas

Accidental Damage Claim

Bikmo dealt with my accidental damage claim both promptly and professionally. Came off my beloved Trek Emonda after a touch of wheels on a club ride. Snapped the carbon handlebars and smashed the right hand sram shifter/brake lever and also damage to my helmet. Quote for repair and replacement helmet fulfilled and delighted with the service provided.

25 de outubro de 2025
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Resposta da Bikmo

Thank you so much for your kind words, Paul. 

It was a pleasure to assist you, and we're really pleased to hear that you were happy with the service. Wishing you many safe rides ahead!

Team Bikmo

Classificada 4 em 5 estrelas

Replaced stolen e-bike and kit at at full replacement value.

Replaced stolen e-bike and kit at at full replacement value. Huge relief as couldn't afford to do that without insurance support and am back biking within 2 months.
Good communication throughout, even through minor process delays. Far better than van insurance company on almost all counts.

25 de outubro de 2025
Opinião espontânea
logótipo da Bikmo

Resposta da Bikmo

Thank you so much for taking the time to share your experience! We’re really glad to hear that you were able to get back on your bike quickly and that our team could support you through the process. We truly appreciate your patience during the minor delays and your kind words about our communication.

Classificada 5 em 5 estrelas

Bike crash and clothing damage paid for no fuss !

After suffering a bike crash and injury [no-one's fault] was super impressed at how quickly, easily and smoothly my claim was processed.

Everything I claimed for was paid without any trouble.

Part of the claim was for bike repairs. When the bike mechanic went to order the replacement bike parts he discovered the parts he had quoted for were actually only available as full components, not the individual parts he initially investigated [thanks SRAM!] so the cost for these parts increased. Bikmo didn't hesitate to pay out for the extra cost for these unforeseen items either as an extra payment after settlement. I wasn't expecting that so super impressed.

Will be renewing my policy next year for sure.

21 de outubro de 2025
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Resposta da Bikmo

Thank you so much for taking the time to share your experience! We’re really pleased to hear that your claim was handled swiftly and smoothly, and that our team could help cover the additional repair costs without any hassle. We always aim to make the process as straightforward as possible, so it’s great to know we delivered on that.

We look forward to covering you again next year.

Classificada 1 em 5 estrelas

MONEY FROM APPROVED CLAIM NOT RECEIVED SINCE 2 MONTHS

Bikemo approved my claim at the beginning of September and still didnt send money since two months, moreover they do not reply to my emails where I ask for payment.

ITS JOKE!

22 de outubro de 2025
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Resposta da Bikmo

Hi Mat,

We’re very sorry to hear about your experience and for the delay in receiving your claim payment. It appears that although we sent your settlement offer by email, we didn’t receive your replies confirming your acceptance. We’re currently investigating why this communication issue occurred. 

We spoke with you yesterday to confirm your details, and your claim has now been paid. We sincerely apologise for the inconvenience and frustration this may have caused, and we appreciate your patience while we resolved this.

Team Bikmo

Classificada 5 em 5 estrelas

Great experience with Bikmo!

Great experience with Bikmo Team!

Very professional and easy to deal with. My two 5-year-old bicycles were stolen from a locked communal area in Cambridge. The claim process took about a month — probably a bit longer than usual — as my case required extra confirmation (the thieves had cut through the bike rack, so there were no locks left). Despite that, communication was clear throughout, the process was smooth, and my claim was approved without issues.

I had insured my bikes with all the accessories for their current new market value, and everything went exactly as agreed. Just note there’s a 10% excess if you choose a cash settlement — it’s clearly stated in the policy. I’m now ready to buy a new bike, and I’ll definitely be insuring it with Bikmo again.

10 de outubro de 2025
Opinião espontânea
logótipo da Bikmo

Resposta da Bikmo

Thank you so much for your thoughtful review! We’re really sorry to hear about the theft, but we’re glad our team could make the claims process as smooth and transparent as possible for you. We truly appreciate your patience and understanding while we worked through the extra checks. It’s great to know you felt supported throughout, and we’re delighted you’ll be insuring your new bike with us.

Classificada 5 em 5 estrelas

Sorting out insurance for my electric…

Sorting out insurance for my electric bike was really straightforward and I had quick responses to check my bike lock as well.
Bikmo help desk was also quick in clarifying my questions on insurance as well.

9 de outubro de 2025
logótipo da Bikmo

Resposta da Bikmo

Thanks so much for your kind feedback! We’re really pleased to hear that you found setting up your e-bike insurance straightforward and that our team were able to help quickly with your bike lock and insurance questions.

Classificada 5 em 5 estrelas

Huge thanks to Bikmo Cycle Insurance 🚴‍♂️



Huge thanks to Bikmo Cycle Insurance 🚴‍♂️
I just wanted to say how impressed I’ve been with Bikmo throughout the whole process after my bike was stolen. From start to finish, they’ve been incredibly professional, understanding, and efficient. The claim was handled quickly and smoothly, with great communication the whole way through.

It’s never a nice experience having your bike stolen, but Bikmo really made the process as stress-free as possible. Couldn’t recommend them enough!

26 de setembro de 2025
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Resposta da Bikmo

We’re really glad to hear that you had a smooth experience with your claim, even in such an unfortunate situation. Our team always aims to make things as stress-free as possible, so it’s great to know that we came through. We really appreciate you taking the time to share your feedback. Ride safe!

Classificada 5 em 5 estrelas

Csak egy napig volt biztosításom mivel…

Csak egy napig volt biztosításom mivel sajnos azt a biciklit aztán nem kaptam meg amit megrendeltem ide biztosítás már másnap le kellett mondanom de nagyon kedvesek és segítőkészek voltak a megszüntetés ben

27 de julho de 2025
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Resposta da Bikmo

Thank you for your review.

Classificada 5 em 5 estrelas

5* Service

I was knocked off my bike, due to a car driver distracted by his kids in his car, and hitting the back of me. Bikmo were very quick at sorting out the payment for my bike repairs. All the staff I dealt with were very friendly and helpful.

15 de setembro de 2025
Opinião espontânea
logótipo da Bikmo

Resposta da Bikmo

Hi Dawn,

Thank your taking the time to review your experience. We're really glad that we could support you through this, and we look forward to seeing you back on the bike soon. 

Team Bikmo

Classificada 5 em 5 estrelas

Great service, highly recommend!

Recently joined and have been really impressed so far!

The policies are super clear, the claims process is straightforward, and the service is c30% cheaper than the equivalent of some of the competitors, whilst having better perks like unlimited worldwide coverage.

22 de setembro de 2025
Opinião espontânea
logótipo da Bikmo

Resposta da Bikmo

Thank you so much for sharing your experience so far! We’re delighted to hear that you’ve found our policies clear, our claims process simple, and our coverage both cost-effective and valuable.

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