Bilt Technologies, Inc. Opiniões 

I am deeply frustrated and genuinely alarmed by my experience with Bilt's customer service. Despite multiple attempts to contact them through their phone line and 24/7 app support, I've only encountered AI bots no option to speak with a real human. This lack of live support is unacceptable, especially for a financial service handling sensitive banking information.
The issue I'm experiencing stems from a glitch in Bilt's system that prevents proper recognition of my Wells Fargo checking account, even though it was successfully set up via Plaid months ago (confirmed by an original email from Plaid) and reconfirmed last week. When I try to disconnect and reconnect the account through the Bilt app, I repeatedly get error messages, leaving me stuck and unable to resolve the problem.

The new changes after Bilt left Wells Fargo made the card horrible. It’s a crappy card with very minimal perks now.

As stated - just a really poor transition process.

Apparently they switched from wells Fargo to Chase but again- the instructions were not clear and the notice was sooo short that many people have been forced to reapply with hard credit inquiries and lower credit limits.

I joined in September and five months later all of this transpires.

Its impossible to get a hold of customer service unless its a robot & when you do they basically tell you to kick rocks.

I sent screen shots in with proof of vague wording and one notification of deadline (late at night & one hour before the deadline)

And they won’t show any grace or take any accountability.

Concept is great but frustration isn’t worth it. I have other rewards programs i can use.

This new bilt 2.0 really sucks your rent can no longer come out of your available credit line you have to link a checking account and it comes directly out of your checking account. The whole reason I got the card was for that one purpose. If I want to pay my rent with my checking account I can write a check our use my debit card. We need the old bilt back I see why the customer service phone line has very long wait times there's alot of pissed off people

Bilt has been a dumpster fire since the introduction of Bilt 2.0. I was approved for a card, given a subsatisfactory credit limit, and requested the card nearly two weeks before the deadline to apply. Two weeks after the deadline I still have no card in hand, cannot reach customer service on the matter, and attempts at servicing the card are met with a loop of AI chatbots and scripted responses. I am completely unsatisfied with the customer service and lack of transparency.

Have had horrible customer experience with the Bilt 2.0 card transition. They are fraudulent and I believe they did not post one of my payments to Wells Fargo. Just no communication whatsoever and playing with people's money is not ok.

Great card if you undderstand the point system now. Horrible customer support. If you need anything done be prepared to be on hold for over an hour and if you choose to chat with them be prepared to be told to call a number to be kept on hold for over an hour.

Since changing their cards its gone down the toilet. I dont get my rent points anymore. Customer service absolutely sucks. If you get a secondary card for lets say your partner they make that person have to join Bilt even though Im the primary card holder. No other credit card forces you to do that. Im done. Stay away from this card. I will be cancelling mine tomorrow

BILT customer serice is by far the worst I have seen across various industries. They changed the card provider and forced their customers into transition, in the process they lowered credit limit on many of their customers. Their transition from wells Frgo to chase has been terrible with unclear instructions, causing me and many others recieve bills from Wells Frago, pa the balance and then they block the account because they have not cleared the transition process 20 days after the card is recieved. There is no worst customer service than this in the industry. Support is only via chat and email. You always end up getting poor and misleading information. This is a total train wreck.

shit product. simple as that. transition was also really bad.

Bilt 2.0 absolutely ruined the perfect credit card to earn points on rent! CEO got greedy! Absolutely, NO reason to carry this card any more!

I truly and utterly hate Bilt. I’ve never had any problems paying rent before until Bilt. I always set my rent aside with extra in it, because I have had many issues with rent payments. Bilt will take out an insufficient fund fee of $35 before it takes out my actual rent. This of course leads me to have actual insufficient funds. I, however, have to wait until all the charges hit from my leasing office for late fee and more insufficient funds which adds basically another $150-$200 on to my rent payment when I already had my rent ready to go. So next apartment complex I get I will avoid this software like the plague. Screw Bilt and the dumbass companies that are forcing us to use them.

I applied for and got approved of the Bilt 1.0 card in Nov and literally been using it for 3 months before they got ditched by Wells Fargo. The seamless transition was a lie and they tricked me into reapplying to the new card and was rejected because of “too many inquiries recently”. Hello? Wasn’t the inquiry from Nov when I applied to the Bilt 1.0? Why would we need to reapply for the new card? And they keep sending these wrong emails and later say “please disregard our previous emails”. You can just tell these people are so disorganized and f*cked after wells Fargo ditched them. Please put yourself together and wake up.

This App is terrible. The perks are a waste and the fees they charge are outrageous. They encourage you to pay rent with a credit card but have huge fees to do so. Hate that my rental community requires its use.

Everything AI & don’t get the points they promise

Who asked for this crap? I just want a very simple way to pay rent. Stop monetizing everyday tasks. It's the most useless and idiotic idea I've ever seen. I hope your company fails.

BILT doesn’t care about their users. Now they are changing from a rent card which was the entire point of their company to a generic credit card. This is misleading and fraudulent. I hope the company dies for good.

I was a bit frustrated by a limited time promo order that I placed by mistake on the BILT app. Yet, the BILT support team was able to offer me a resolution which was more than fair. Very grateful for their support!

Poor communication
Can not speak to a human

The design of this website is a deliberate attempt to use circular logic that prevents you from reaching their Customer Service, despite following the links provided. Attempts to use the chat function are useless, as the pop-up window never appears. They won't even give an email address, forget about a phone number. I want to delete my account, especially all the credit card info. Since this is impossible to do, following the provided instructions, I will have to cancel all of my accounts (12 in total), indicate that Bilt is a fraud, and hopefully prevent them from using my information. My last recourse will be to contact the various Federal Regulatory agencies and file reports against them. I'm also going to file a complaint with my State's Attorney General's office's Consumer Fraud Division. Once again, I've learned that nothing is free, and NEVER give out your Credit Card info to a third party. That's just asking for trouble.