Bio-Lec Mobility | Distributing Care Opiniões 

Resposta da Bio-Lec Mobility | Distributing Care

13/03/2026

We would like to clarify that the item in question was listed on our website with an obvious pricing error. As soon as this was identified, we contacted you promptly to explain the mistake and offered a full refund, which was processed immediately.

Unfortunately, we are unable to honour orders where a clear and genuine pricing error has occurred. This is standard practice across online retail and is outlined in our website terms and conditions.

At no point did we act unlawfully or attempt to mislead you. Our team communicated transparently throughout and ensured that you received a full refund without delay.

We are sorry that you were disappointed with the outcome, however correcting genuine listing errors and refunding customers promptly is the responsible course of action in these situations.

Wishing you the best of health, always.

Resposta da Bio-Lec Mobility | Distributing Care

13/03/2026

For context, the unit was hired for a fixed period but stayed on an extended holiday with you for several extra weeks beyond the agreed hire duration. During that time, we made multiple attempts to contact you to arrange collection, though we didn’t always hear back.

We always try to be as flexible and accommodating as possible, and in this case we allowed the hire to run well beyond the original agreement while trying to organise a convenient collection.

We’re sorry the experience did not meet your expectations, but we do wish the rollator had come back home a little sooner.

Wishing you the best of health, always!

Resposta da Bio-Lec Mobility | Distributing Care

13/03/2026

For hygiene and safety reasons, UK law does not allow the return of items such as commodes or other personal care products unless they are faulty. This policy is in place to protect all customers, particularly vulnerable and elderly users.

We understand this can be frustrating, but we always aim to provide clear guidance on returns at the point of purchase and in our product descriptions.

In this case, the return request appears to be due to buyer’s remorse.

We wish you and you the best of health, always.

Resposta da Bio-Lec Mobility | Distributing Care

13/03/2026

We are very sorry to hear about your mum’s experience and understand how important a mobility walker is for day-to-day independence and confidence.

After reviewing the details provided, you confirm that the walker had been in used for more than 1 year and is therefore outside the stated warranty period.

While we appreciate your concerns, we are not in a position to determine how the product was used, stored, or maintained during the time it was in service, and for that reason we are unable to make any assumptions regarding the cause of the damage after this length of ownership.

Nevertheless, wishing you and your mother the best of health, always.