Vena Cava Opiniões 49

Resposta da Vena Cava

Há 6 dias

Thank you for your kind feedback — we really appreciate it.

Glad we could help get the seca scales to you quickly and that the team was able to assist over the phone. We know how important it is for practices to receive equipment without delays.

If you ever need anything else, we’re always here to help.

Resposta da Vena Cava

28/04/2026

Thank you for your feedback and for choosing Vena Cava.

We’re sorry to hear that the outer box arrived a bit damaged in transit, but we’re glad to know the equipment inside was unaffected and met your expectations. We’ll take this on board and continue working with our delivery partners to improve packaging and handling.

Really appreciate your understanding, and we hope to serve you again soon.

Resposta da Vena Cava

28/04/2026

Thank you for your kind feedback and for choosing Vena Cava.

We’re really pleased to hear that your orders have been handled smoothly and that you’ve found our service reliable for your care home’s consumables. Consistency and availability are key for us, so it’s great to know we’re meeting your expectations.

We truly value your continued support and look forward to working with you going forward. If there’s ever anything you need, our team is always here to help.

Resposta da Vena Cava

21/04/2026

Thank you for such a fantastic review!

We’re really pleased to hear that sourcing your audiology equipment was smooth and hassle-free. Making procurement simple and reliable—especially for more specialised items—is exactly what we aim for, so it’s great to know the website, checkout process, and delivery all worked well for you.

It’s also good to hear the consumables met your expectations in terms of condition and expiry dates—that’s something we’re very particular about.

We truly appreciate your support and look forward to helping you again in the future.

Kind regards,
The Vena Cava Team

Resposta da Vena Cava

21/04/2026

Thank you for your honest feedback!

We’re sorry to hear the delivery took a little longer than expected — we understand how important timing can be. That said, we’re really pleased to know you’re happy with the blood pressure kit and its quality.

We appreciate your understanding and will continue working to improve our delivery experience. Thanks again for your support!

Kind regards,
The Vena Cava Team

Resposta da Vena Cava

20/04/2026

Thank you for your thoughtful review!

We’re really glad to hear that your experience with our medical furniture was a smooth one and that the couch is proving to be a great fit for your exam room. Quality, durability, and reliable delivery are exactly what we aim to deliver, so it’s great to know we met your expectations.

We truly appreciate your support and look forward to assisting you again in the future.

Kind regards,
The Vena Cava Team

Resposta da Vena Cava

18/04/2026

Thank you for your feedback!

We’re really pleased to hear the diagnostic sets arrived quickly and in perfect condition. Supplying universities and students is something we take great pride in, so it’s great to know the packaging, delivery, and pricing all met your expectations.

We appreciate your support and look forward to working with you again in the future.

Kind regards,
The Vena Cava Team

Resposta da Vena Cava

18/04/2026

Thank you so much for your kind words and continued trust in Vena Cava.

We’re delighted to hear that our products and service have consistently met your clinic’s needs across both gynaecology and dermatology. Reliability and product quality are absolutely critical in healthcare, and it’s great to know that our efforts to maintain stock availability and ensure fast, transparent dispatch are making a real difference to your patient care.

Your feedback truly means a lot to our team, and we look forward to continuing to support your clinic.

Warm regards,
The Vena Cava Team

Resposta da Vena Cava

5/02/2026

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your experience and understand how frustrating it must have been to wait for your order only to receive the incorrect size.

This is certainly not the level of service we aim to provide. If the item delivered was incorrectly labelled or picked, we would have been more than happy to arrange a replacement or refund had we been given the opportunity to resolve this for you.

Please accept our apologies for the inconvenience caused. We take feedback like this seriously and will be reviewing our picking and packing process to help prevent this from happening again.

If you would like us to look into this further, you’re welcome to contact our customer support team directly with your order details.

Resposta da Vena Cava

27/01/2026

We’re very sorry to hear about your experience and understand why you’re upset.

A missed delivery combined with a lack of timely communication is not acceptable, and we sincerely apologise for the frustration this caused. While we are relieved that PayPal was able to resolve the matter for you, we regret that we did not address this sooner or more effectively on our side.

We want to be clear that we are a legitimate UK medical supplier, and situations like this are taken seriously and reviewed internally to prevent recurrence. We would welcome the opportunity to look into what went wrong with your order and the breakdown in communication, so we can learn from it and improve.

If you are open to it, please contact us directly at contact@venacava.co.uk

with your order details, referencing this review, and a senior member of our team will review the case.

Thank you for taking the time to share your feedback.

Resposta da Vena Cava

26/01/2026

Thank you for sharing your experience.

We’re glad to hear your first delivery arrived promptly following your hospital appointment and that our team was able to follow up with a call to explain the process for future supplies and the support available. Continuity of care and clear communication are very important to us, so it’s great to know this was helpful.

Thank you for choosing Vena Cava — we’re always here if you need further assistance.

Resposta da Vena Cava

26/01/2026

Thank you for your kind feedback.
We’re delighted to hear that you felt fully supported — providing the best possible service is always our goal. Thank you for choosing Vena Cava.

Resposta da Vena Cava

26/01/2026

Thank you for your feedback.

We understand how frustrating it can be to see an item advertised when it’s temporarily out of stock, and we’re sorry for the inconvenience this caused. As a medical supplier, some products experience unpredictable demand or short-term supply delays, particularly when supporting hospitals and clinics.

We do our best to keep stock information up to date and appreciate your patience while we work to improve this further. If you’d like help finding an alternative product or checking availability, our team is always happy to assist.

Resposta da Vena Cava

5/12/2025

Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve had — it’s absolutely not the level of service we aim to provide.

Your order should not have been left unresolved for this long, and the lack of communication is unacceptable. We’ve recently moved to a new customer service and phone system, and unfortunately this caused delays in responding to some messages. That said, it’s still our responsibility to make sure every customer is looked after, and I apologise that this wasn’t the case here.

I’d really like to sort this out for you immediately. If you could please email contact@venacava.co.uk
with your order number (or reply to our previous email, if easier), I will personally ensure your order is either dispatched or refunded right away.

Thank you again for highlighting this — we are already improving our response times and call handling so situations like this do not happen again.

Resposta da Vena Cava

22/10/2025

We’re sorry for the delay and understand your frustration. The item you ordered went out of stock shortly after your purchase due to high demand. Our team reviewed and processed refunds as soon as stock discrepancies were identified. We’re improving our inventory updates to prevent such delays in future.

Resposta da Vena Cava

19/09/2025

Hi Jayne, we’re very sorry to hear about your experience and the delay with your refund. This is not the level of service we aim to provide. Please accept our sincere apologies for the frustration caused. We’ve taken your feedback seriously and are reviewing what went wrong to ensure this doesn’t happen again. If your refund has still not been resolved by the end of the week, please reach out to us directly at contact@sterlingmedical.uk so we can prioritise this immediately.

Resposta da Vena Cava

10/09/2025

I’m really sorry to hear about your experience — that’s definitely not the service we want to provide. Could you please share your order number so I can look into this right away and get it resolved for you?

Thank you for your patience, and I’ll do my best to get this sorted quickly.

Sterling Medical Team

Resposta da Vena Cava

5/09/2025

Hi there — we’re really sorry for the frustration and the poor experience you’ve had.

We’ve investigated and confirmed the original parcel was misplaced by the courier. We’ve now shipped a replacement order immediately. You can track it here with Royal Mail (tracking no. IV548952287GB):

We’re also reviewing our phone/email handling so this doesn’t happen again.

Thanks for bearing with us, and again—our sincere apologies for the hassle.