Biscuit Pet CareOpiniões 

Resposta da Biscuit Pet Care

Há 1 dias

Hi, and thank you for sticking with Biscuit for over five years. That genuinely means a lot, and we're sorry the 1 July changes have left you feeling let down.

We did email customers ahead of the changes to explain what was happening and to flag the window for using your existing balance. It's clear that the message didn't reach you in time, and whether it landed in a spam folder or slipped past in a busy inbox, the result is the same for you, and that's frustrating. We're sorry it worked out that way.

We're glad the walk tracking is still earning its place on your phone, and we'd love the chance to win back your confidence in the rest over time.

Happy walks,
The Biscuit Team

Resposta da Biscuit Pet Care

Há 1 dias

Hi Nicola,

Thanks for taking the time to leave such detailed feedback. We’re really sorry to hear you’ve had trouble with your walks not saving or disappearing, and we completely understand how frustrating that must be.

We’d love to investigate this for you, as it doesn’t sound like the experience we want you to have. Please get in touch with us at support@biscuitpetcare.com and include as much detail as you can, such as your phone model, whether you’re using iPhone or Android, and if possible, the date and time of any walks that disappeared. This will help us look into what’s happening.

We’re also sorry to hear that earning rewards has felt disappointing. We really appreciate you sharing your thoughts, as feedback like this helps us improve the experience for everyone.

We hope you’ll give us the chance to help get things back on track.

The Biscuit Team

Resposta da Biscuit Pet Care

22/06/2026

Hi Mia,

Thank you so much for your lovely review!

We’re delighted to hear you’re enjoying Biscuit and that it’s helping you care for your pup in a fun and useful way. Making pet care feel rewarding and enjoyable is exactly what we’re all about, so your kind words have really made our day.

Thanks for being part of the Biscuit community. Here’s to many more adventures, healthy habits, and happy tail wags together!

The Biscuit Team

Resposta da Biscuit Pet Care

8/06/2026

Hi Victoria,

Thank you for taking the time to share your feedback.

We're sorry to hear that Biscuit didn't fit your needs while travelling across Europe with your dog. We completely understand how frustrating it must be to stay active, see your walks recognised by PitPat, but not be able to earn rewards through Biscuit during your trip.

Biscuit has always been a UK-focused app, and rewarded walks have only ever been available within the UK. This has been the case since Biscuit launched and is outlined in our Terms & Conditions, which state that Biscuit is intended for UK residents and UK-based use.

That said, we appreciate that this can be disappointing for members who spend extended periods travelling abroad with their dogs, especially when activity is still being tracked through PitPat.

Feedback like yours is incredibly valuable because it helps us understand how people are using Biscuit and where there may be opportunities to improve in the future. We've shared your comments with the team.

We wish you and your pooch many happy adventures across Europe. If you'd like to share any additional feedback, we'd love to hear from you at support@biscuitpetcare.com.

The Biscuit Team

Resposta da Biscuit Pet Care

22/06/2026

Hi Jill,

Thank you for taking the time to leave such a thoughtful review! 🐾

It’s fantastic to hear that you’re enjoying tracking your walks with Buddy, comparing progress with similar breeds, and getting involved with our quizzes. We love helping people discover new things about their dogs while celebrating the journey they’re on together.

We’re especially pleased to hear that our support team has been able to help quickly whenever you’ve needed us. Your feedback means a lot to the whole pack and motivates us to keep making Biscuit even better.

Thank you for being part of the Biscuit community, and give Buddy a fuss from us!

The Biscuit Team

Resposta da Biscuit Pet Care

4/06/2026

Hi Ian, thanks so much for this. We're chuffed the team could get things sorted and turn a wobble into a win. Going over and above is exactly what we aim for, so it means a lot to hear it landed that way. If you ever need a hand again, we're only an email away at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Resposta da Biscuit Pet Care

4/06/2026

Hi Alison, free coffees on your walks? That's the dream. We love that Biscuit's turning your everyday strolls into little Costa treats, and there's plenty more where that came from. Thanks so much for the lovely words, and keep those steps (and your pup) happy. Anything you ever need, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Resposta da Biscuit Pet Care

4/06/2026

Hi Alun, short and sweet, just like a good treat. We're thrilled you're loving the rewards. Keep walking, keep earning, and if you ever need us we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Resposta da Biscuit Pet Care

4/06/2026

Hi Dawn, what a brilliant review, thank you. Having you with us right from the beginning means the world, and we love that your dog gets a steak at Miller & Carter for all those walks. That's rewards done right. A huge thank you too for spreading the word to your friends, it's walkers like you who make Biscuit what it is. If you ever need anything, we're at support@biscuitpetcare.com. Happy walks, The Biscuit Team

Resposta da Biscuit Pet Care

15/05/2026

Hi,

Thanks for your feedback, and we completely understand why that change might feel frustrating. We know annual plans can feel simpler and easier to manage, especially if that’s what you originally signed up for.

We’re always reviewing how we offer subscriptions and pricing so we can keep improving Biscuit and adding more value for dog owners. We really appreciate you being part of the journey so far, and we’d genuinely hate to see you go.

If there’s anything specific that’s made the change difficult for you, please drop us a message at support@biscuitpetcare.com. We’re always listening to feedback and sharing it with the team. 🐾

Resposta da Biscuit Pet Care

4/06/2026

Hi Lyn, that's what it's all about, getting rewarded for the walks you'd be doing anyway. Thanks for taking the time to leave a review, it really does mean a lot. Keep enjoying those walkies, and we're always here at support@biscuitpetcare.com if you need us. Happy walks, The Biscuit Team

Resposta da Biscuit Pet Care

5/05/2026

Hi Peter,

Thanks for taking the time to share this, we’re really sorry to hear how frustrating the app has been for you lately.

It’s especially disappointing to hear that your walks aren’t recording properly and that you’ve been losing progress, we know how important it is that every walk counts. From what you’ve described, this sounds like a tracking or saving issue that we’d really like to investigate properly.

We’ve reached out to you directly to gather a few more details so our team can dig into what’s going wrong and get this resolved. If you’re happy to share a couple of recent examples of failed walks, we’ll take it from there and do our best to turn this around for you.

We completely understand your concerns around value, especially if the app isn’t working as it should, and we want to make this right.

Please do drop us a message at support@biscuitpetcare.com if you haven’t already, and we’ll prioritise this for you.

Thanks again for your feedback, it really helps us improve.

The Biscuit Team 🐾