Bitiba Opiniões 

Resposta da Bitiba

22/05/2026

Hi Daniela,

Thanks so much for the five-star feedback. I’m glad the updates and overall service hit the mark for you — comments like yours really make a difference.

Team bitiba

Resposta da Bitiba

22/05/2026

Hi James, and apologies for the late reply.

I really appreciate you taking the time to highlight the prices, speedy delivery and loyalty scheme — that combination is exactly what I aim to deliver.

Team bitiba

Resposta da Bitiba

22/05/2026

Many thanks for your patience with my reply, ML.

I’m delighted to read such a detailed and positive review, and it means a lot that you recommend us to others. Consistency and ease of use are things I care deeply about.

Team bitiba

Resposta da Bitiba

22/05/2026

Sorry for the delayed acknowledgement, Valerie.

I’m really pleased you find ordering simple and delivery quick — that’s exactly how it should be. Thanks for choosing us.

Team bitiba

Resposta da Bitiba

Actualizada a 22/05/2026

Thank you for your honest feedback, Mrs Rees-Long, and apologies for the slow reply.

I’m glad you’ve consistently had good experiences with pricing and delivery, and I do appreciate you flagging the reward stamps — comments like this genuinely help us improve.

Please, do contact our customer care team so that we can guide you through the best way of going through that process.

Team bitiba

Resposta da Bitiba

22/05/2026

My apologies for coming back to you a bit late, Mr Mack.

Your kind words are truly appreciated, and I’m delighted everything has always arrived on time. Thanks for your continued support.

Team bitiba

Resposta da Bitiba

6/05/2026

Hi Val,

I’m really sorry to hear about the disappointment around the special offer on your last order. I completely understand why this would feel frustrating, especially as someone who usually recommends bitiba and has had good experiences with us before.

While I wasn’t able to locate your details in our system, I do want to mention that some promotions unfortunately can’t be combined with other offers or discounts, which can sometimes mean they don’t apply as expected at checkout. That is of course just an assumption about what might have happened and it would be great if you could get in touch with our customer care team, mention your review here, and allow us to further investigate for you.

Thank you for taking the time to share your experience, and I hope we can regain your confidence next time.

Team bitiba

Resposta da Bitiba

6/05/2026

Hello A C,

I’m really sorry to read about this experience, especially given how important it is that your cat receives the correct renal food without interruption. I completely understand how worrying this situation must have been for you.

As I’m unable to locate your details from the information shared here, it would be great if you could get back in touch with our Customer Care team directly, or follow up on any existing communication, quoting your review here, so that we can look into the payment authorisation issue, check the current status of your delivery, and see what can be done to support you as quickly as possible .

Thank you for taking the time to leave such detailed feedback. It’s genuinely helpful and will be shared internally, as situations like this clearly highlight where improvements are needed.

Team bitiba

Resposta da Bitiba

22/05/2026

Thanks so much for your patience, Karen.

I love hearing that your dog is enjoying the diabetic food and treats — especially the chicken and apple ones! It’s wonderful to know we’re helping in a small but meaningful way.

Team bitiba

Resposta da Bitiba

6/05/2026

Hi M,

I’m really sorry to read this and that you’ve been left feeling so disappointed with bitiba.

Feedback like this is taken seriously because it helps highlight where we need to do better.

I believe I have found your details in our system, and, since we cannot go into specifics publicly here on Trustpilot, we will communicate with you via our official channels.

Thank you for taking the time to share your honest opinion.

Team bitiba

Resposta da Bitiba

1/05/2026

It’s wonderful to read this, Roger — thank you for sharing such kind words. I’m genuinely grateful for your loyalty over the past 15 years and for trusting bitiba time and again.

Knowing that our range and delivery continue to meet your expectations means a great deal, and your recommendation really helps spread the word.

Team bitiba

Resposta da Bitiba

28/04/2026

Hi Miss Evans,

Lovely to read this — thank you for sharing your experience. I’m really glad the deliveries and pricing have been hitting the mark for you, and it’s great to hear the stamp discounts are paying off too.

Thanks for sticking with bitiba over time and for your trust.

Team bitiba

Resposta da Bitiba

28/04/2026

What a fantastic recommendation — thank you, Kirsty.

I’m really pleased the app and re‑ordering feature make things so easy for you, especially when you know exactly what you need.

It means a lot to hear you’ve been happy with us for nearly a year and are happy to spread the word.

Team bitiba

Resposta da Bitiba

28/04/2026

Hi David,

Many thanks for taking the time to leave this. I’m delighted to hear you’re happy with both the quality of the food and the customer service — that combination really matters to us.

Your feedback is very much appreciated.

Team bitiba

Resposta da Bitiba

28/04/2026

Thanks so much for your kind words, Simon.

It’s great to know we’ve been delivering a consistently good experience for you — that’s exactly what I aim for with every order placed.

Team bitiba

Resposta da Bitiba

28/04/2026

Reading this made my day — thank you, Claire.

I’m really glad you’ve found the service reliable, the prices competitive and that the team has been easy to reach when needed.

Your recommendation means a lot and I truly appreciate your continued support.

Team bitiba

Resposta da Bitiba

28/04/2026

Thanks for sharing such a well‑rounded review, Richard.

I’m pleased to hear that delivery, pricing and customer service all lived up to expectations, especially when you needed a bit of help.

It’s great to have long‑term customers like you.

Team bitiba

Resposta da Bitiba

28/04/2026

Hi Rk,

I’m really sorry to read about your experience and the frustration this must have caused, particularly given how long the situation went on and the uncertainty around your payment.

I understand how confusing and concerning it must have felt to be asked to follow a different payment process and then be told the funds couldn’t be located, despite confirmation from your bank. I’m sorry that the subsequent delays around the refund only added to your disappointment — that’s certainly not the experience I’d want anyone to have.

As I’m unable to locate your details in our system based on the information shared here, I’m limited in what I can check from this public review alone.

That said, I’d genuinely like to see whether anything further can be done to clarify what happened or ensure this is reviewed properly.
Please do get in touch with our customer care team via the contact form on bitiba.co.uk, or follow up on any existing correspondence, and mention your Trustpilot review so it can be prioritised correctly.

Thank you for taking the time to share your feedback, even though your experience was such a disappointing one.

Team bitiba

Resposta da Bitiba

22/04/2026

Hello P M,
Thank you for taking the time to share this and for being so honest.

I’m really sorry to hear that the cold‑pressed range your dogs enjoyed is no longer easy to find, especially when they had clear favourites. I appreciate you letting us know your preference, as feedback like this genuinely helps when ranges are reviewed.

Thanks again for shopping with us and for your loyalty.

Team bitiba

Resposta da Bitiba

22/04/2026

What a lovely review to read, Sarah!

I’m really pleased to hear that delivery continues to be quick and that our prices and order updates meet your expectations. Thanks for trusting us with your dog food orders and for spreading the word.

Team bitiba