Bitiba Opiniões 

Resposta da Bitiba

12/06/2026

Hi Sally,

Thank you very much for taking the time to share your feedback, and please accept my sincere apologies for the slow acknowledgement here.

I’m truly sorry to read how disappointing your recent experiences have been, especially after being a loyal customer for nearly four years. I completely understand how frustrating and stressful that must be, particularly when you’re relying on us for something as essential as food for your dogs.

As I have been able to locate your details in our system, please rest assured that we will follow this up with you directly via our official channels. This will allow us to look into exactly what went wrong with your recent order and the communication around it, and to address this with the attention it deserves.

Thank you again for bringing this to our attention, Sally — I’m genuinely sorry for the inconvenience caused, and we’ll do our best to restore your trust.

Team bitiba

Resposta da Bitiba

16/06/2026

Hello Sarah,

Thank you for your kind words! I’m glad our team has been able to resolve the occasional issue quickly—your satisfaction is really important to us.

Great to hear you’re enjoying the range too!

Team bitiba

Resposta da Bitiba

16/06/2026

Hi Liz,

Thank you for your feedback, and I’m sorry your order arrived damaged. I’m really pleased to hear the issue was resolved quickly with a refund—that’s exactly what we aim for when things don’t go as planned.

Team bitiba

Resposta da Bitiba

16/06/2026

Hi Mrs Walden,

Welcome to bitiba—and thank you for such a lovely review!

I’m so pleased your son’s recommendation led you to us and that you’ve had a great start with competitive prices and speedy delivery.

We truly appreciate the recommendation!

Team bitiba

Resposta da Bitiba

4/06/2026

Hi Sara,

Thank you for taking the time to share your experience — I’m really sorry to read how frustrating this has been for you.

What concerns me most is what you’ve described regarding the replacement being issued without your consent, alongside the impression that you were not given clear or honest support. That’s certainly not the level of service we aim to provide, and I regret that this has been your experience with us.

Unfortunately, I wasn’t able to locate your account details based on the information shared here, and for privacy reasons I’m unable to investigate your case directly on Trustpilot. If you could please contact our Customer Care team via https://www.bitiba.co.uk/contact_form/, or follow up on existing communication with the team, and reference your review, we will prioritise your case and work towards a clear resolution.

I’m truly sorry again for the inconvenience caused, and I appreciate you bringing this to our attention, and we very much look forward to regaining your trust.

Team bitiba

Resposta da Bitiba

4/06/2026

Thank you for such a positive note, William!

I’m really pleased to hear everything arrived promptly and that you’re enjoying the range we offer. It means a lot that you trust us for your pet essentials.

Team bitiba

Resposta da Bitiba

4/06/2026

What a fantastic review to read—thank you, Peter! I’m so glad you’ve had consistently smooth experiences with our prices, communication and delivery. Your continued support truly means a great deal.

Team bitiba

Resposta da Bitiba

4/06/2026

Thank you for your kind feedback! It’s great to know you found the site easy to use and that your order arrived right on time. We’re delighted you’re getting good value with us.

Team bitiba

Resposta da Bitiba

4/06/2026

Hi Dan,

Really appreciate you sharing your experience! It’s brilliant to hear you’ve found us reliable over time and are enjoying the range and repeat discounts. Thanks for sticking with us!

Team bitiba

Resposta da Bitiba

4/06/2026

Thank you for the five stars, Michele! I’m so pleased we’ve been able to deliver great service, fast delivery and competitive prices for you.

Your support doesn’t go unnoticed.

Team bitiba

Resposta da Bitiba

4/06/2026

Mr and Mrs Speers,

Thanks so much for your lovely feedback! It’s great to hear we’re helping you save on essentials for your cats while still providing fast delivery and a wide selection. We truly appreciate your loyalty.

Team bitiba

Resposta da Bitiba

28/05/2026

Thanks for sharing such kind feedback, Christine!

I’m really pleased to hear that you found our prices fair, the delivery quick and the updates helpful along the way.

Knowing everything went smoothly for you truly means a lot, and I appreciate you taking the time to spread the word.

Team bitiba

Resposta da Bitiba

26/05/2026

It’s lovely to read this, Sarah — thank you for sticking with bitiba over the years.

I’m really glad the subscription service and range for your cat have made life a little easier (and better value too).

Hearing that our communication and support stand out means a lot to me.

Thanks for recommending us and for your continued trust.

Team bitiba

Resposta da Bitiba

26/05/2026

So pleased to hear this, Valerie.

Prompt delivery and products you’re happy with are exactly what I aim for, so it’s great to know we’re getting it right for you.

Thanks for taking a moment to share your experience.

Team bitiba

Resposta da Bitiba

26/05/2026

Great to see such positive feedback — thank you, Karen.

I’m glad you find the app easy to use and that deliveries are arriving quickly with the products you rely on.

Your support and kind words are really appreciated.

Team bitiba

Resposta da Bitiba

26/05/2026

Reading this made me smile — thank you, Dolores.

Having your confidence after so many years means a great deal, and I’m delighted you continue to value our prices, offers and aftercare.

Thanks for your loyalty and for recommending us so warmly.

Team bitiba

Resposta da Bitiba

22/05/2026

Lovely to read this, Malcolm — thank you for sharing your experience.

I’m really pleased everything arrived on time and exactly where you needed it.

Great value and smooth delivery is always what I aim for.

Team bitiba

Resposta da Bitiba

21/05/2026

Hi Rick,

I’m really sorry to read how disappointed you felt with our customer care – that’s certainly not the experience I want anyone to have, especially after being a loyal bitiba customer.

I can see your details in our system, which allows me to not waste time and make sure that we follow up on this through our official communication channels – we cannot assist you publicly here for security and privacy reasons.

Thank you for taking the time to share your feedback – it helps us identify where we need to do better.

Team bitiba

Resposta da Bitiba

21/05/2026

Hi Jane,

I’m really sorry to read about this experience – I completely understand how worrying it is when you’ve paid for essential dog food and the delivery keeps being delayed without any clear explanation. That’s not the level of service we aim to provide.

I can confirm that I’ve been able to locate your details in our system. That allows me to speed up the process and ask our customer care team to follow up via our official communication channels because we cannot assist you publicly here for security and privacy reasons.

Thank you for taking the time to leave your feedback – we will do our best to make things right for you.

Team bitiba

Resposta da Bitiba

22/05/2026

Hi Daniela,

Thanks so much for the five-star feedback. I’m glad the updates and overall service hit the mark for you — comments like yours really make a difference.

Team bitiba