Blackbough Swim Opiniões 

318
•
TrustScore: 4.5 em 5

4,7

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Blackbough is by far my favorite swim suit company. The material of their swimsuits is incomparable to other brands and feels so soft and for such a good price. I constantly get compliments when I wea... Ver mais

Classificada 5 em 5 estrelas

Blackbough swimsuits are worth every penny. I bought three bikinis back in 2023, and they look brand new to this day in 2026. I live in West Palm Beach, Florida, so I am constantly at the beach. These... Ver mais

Classificada 5 em 5 estrelas

Not only does Blackbough have some of the nicest suits, their customer service is outstanding!! I have purchased several two piece swimsuits over the last two summer seasons from them. They take the t... Ver mais

Classificada 5 em 5 estrelas

I’ve seen Blackbough all over my social media and decided to finally order some suits before a trip. I absolutely fell in love with the styles and the fit. As a person who struggles bikini shopping, t... Ver mais

Informações sobre a empresa

  1. Loja de fatos de banho

Escrito pela empresa

The island girl's go-to for their favorite bikinis. Shop our wide range of exclusive designs and be sexy under the sun in swimwear comfortable enough to live in.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

318 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(318)

50 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Amazing customer service

This company is really great with customer service.

They answer very quickly to our emails whenever we have any concerns.

They also have a great return policy that makes online shopping less risky.

We will definitely continue buying from them! The swimsuits are gorgeous and never disappoint.

15 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

High custom taxes when ordering from…

High custom taxes when ordering from the EU!!!
I recently purchased swimwear from Blackbough. I ended up having to pay €40 custom taxes over a package worth €100. This came as a big surprise as it isn’t clearly mentioned on their website that their packages are sent from the Philippines (it is only shortly mentioned in the FAQ), even though they have an EU site.
Be aware of this. Especially since their return policy states that they don’t do cash refunds, only store credits.

4 de dezembro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

product disintegrated within 6 months

bought a matching set in may, after a one week pool vacation with proper care, the top started to lose all elasticity. not just small fraying of the elastic in the fabric but large sections now completely missing the elasticity. still wearable but not for long. brought back to the store of purchase and they claimed it was “user error” even though I hand washed and line dried. reached out to blackbough to see if i just got a faulty product and if this level of decay is normal, said there was nothing they could do since i purchased from a separate retailer, makes sense but also embarrassing that they don’t stand by their 100 euro product. now it’s october and the bottoms are starting to show the same wear. way too expensive for maybe 50 wears total and one summer of inconsistent use.

27 de outubro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

best quality and designs

This company offers the best swimsuits - both designs and quality! They have different styles to choose from and also gives variety of sizes. As a petite girly, sometimes it's hard to find bikinis that fit me well but good thing I was able to discover this brand! I now have swimsuits that fit me perfectly and do not look big on me especially the top!

27 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

such an amazing company

such an amazing company! Amazing customer service! Reach out to me when I accident order two of the same bottom before shipping it, asking if that was I wanted! Gave me store credits, truly love them! Swim suits are perfect quality and love they give back to the ocean! Truly an amazing brand

4 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Products don't disappoint!

Products don't disappoint, especially the bikinis! Though their quilted totes/pouches are definitely contenders! They also come up with the prettiest and unique designs almost always!! I always love seeing what Blackbough comes up with !

26 de agosto de 2024
Opinião espontânea
Classificada 2 em 5 estrelas

High customs fees!! Beware!

They ship from the Philippines, so upon import to Germany, I paid 70€ in customs fees, which is not their fault as I should have read the FAQs and did not do so, as I incorrectly assumed that their EU website would ship from within the EU. Read the fine print and FAQs!
My “may flowers” print bikini didn’t look the same as online (pattern has odd grey stripes in the background in real life) and my basil green bikini arrived broken. Bikini material is nice but they are overpriced for what they are. Upon returning, you have to pay for shipping. On the plus side, they refunded me very quickly.
Side note: they appear to filter comments heavily on Instagram and appear to have bought lots of followers (1 million followers but 1,700 likes and 18 comments on a post?). This is common but still feels disingenuous. Would not recommend!

17 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I love Blackbough

I love Blackbough! My sisters and I have ordered many times from them with no problems and we love all our bikinis from them. Such great quality, comfortable, and cute! My most recent order, I had to change the size on one of my items and they were quick to solve my problem.

4 de agosto de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Attention aux frais de douane

Les maillots taillent trop petit le guide des tailles n’est pas fiable et quand vous payez plus de 150 euros d’articles pour avoir une livraison gratuite vous vous retrouverez quand même à payer des frais de douane allant jusqu’à 90€ alors que rien ne le mentionne sur le site. Un peu malhonnête.

22 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Apart from the fact that the package…p

Apart from the fact that the package arrived within a few days, I can't say anything good about the delivery. Nowhere does it say that you have to pay customs for the goods. When I accepted the goods, I was asked to pay €98 for customs for a purchase price of €208. Horrendous prices for an order, in my opinion. I'm very annoyed because I would have liked to have known about this beforehand. I think more emphasis should be placed on informing customers about the costs they will incur.

18 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

AMAZING

My friend broke my favourite bathing suit top and even after I purchased it one year prior they were able to help me efficiently and with a great deal of consideration!

23 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Forever a BlackBough Swim Girl

I always have a great experience shopping here and their customer support team is a big part of that experience too! They reply fast and help me very well anytime I need to reach out (I shop a lot here, so it is often) I have always had a hard time with finding comfy, cute, and fun swimwear my whole life and I will never buy swim anywhere else but here again! I love matching with my boyfriend too and all the clothes and accessories they offer as well that match!! They have great points and coupon options too which encourages me to buy more cause they are really good rewards! Like 20% percent off coupons or free bags and swimwear! Not a lot of stores do that!

26 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

The best customer experience

The best customer experience! I purchased a gift for a friend and emailed them to have it shipped fast as it is for her birthday. My purchase arrived earlier than expected and my friend was super happy with what I got for her x

20 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

DO NOT BUY

DO NOT BUY, unless you are American or know your size exactly. I ordered from blackboughswim thinking they are a fair company. The top of the bikini i ordered unfortunately didn't fit so I have to return the bikini. They only give back your money in store credit which is ridiculous and also very unusual for us Europeans. Then I find out you have to pay for the shipping cost YOURSELVES. In Europe this price varies between 9-12 euros's. You won't get this money back in store credit. It's absolutely ridiculous that a company that sells bikini's from 100 euros and more, does not pay for the returnlabels out of courtesy. Sick people, sick money tricks.

22 de maio de 2024
Opinião espontânea
logótipo da Blackbough Swim

Resposta da Blackbough Swim

Good day, thank you for your feedback! We understand your frustration and appreciate the opportunity to explain our return policy.

We aim to provide the best service possible while managing the costs associated with international shipping and handling. Our policy allows for returns in exchange for store credit, which you can use to repurchase your desired size or style. However, we do not offer free shipping for orders below 125 EUR, whether paid with cash or store credit. Additionally, we are unable to provide a free return label for the same reasons.

We are based in the Philippines and any return is stored and consolidated in our respective third-party warehouses before it is shipped back to us in the Philippines. Our return policy is designed for us to be able to recoup a portion of the shipping, handling, and restocking fees it takes when items are returned through our warehouses, as well as some of the original shipping expenses for your order.

This policy helps us manage the significant costs involved in shipping and handling orders internationally. We understand this might be inconvenient, and we appreciate your understanding and cooperation.

Please let us know through aloha@blackboughswim.com if there's anything else we can assist you with or if you have further questions. We're more than happy to help!

Classificada 5 em 5 estrelas

Exceptional Quality and Service!



I recently purchased a swimsuit from Blackbough, and I couldn't be happier with my experience! The quality of the fabric is exceptional – it’s both durable and comfortable, perfect for a day at the beach or lounging by the pool.

Overall, I highly recommend Blackbough for anyone looking for high-quality swimwear and excellent customer service. I will definitely be shopping here again!

20 de maio de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Excellent customer care and service!

The customer service is excellent! One of the products in my order was the wrong product. After contacting them via email I received an answer the same day and a replacement was sent out free of charge the following day. The replacement arrived today, only 1 week after the original order arrived!

13 de maio de 2024
Opinião espontânea
logótipo da Blackbough Swim

Resposta da Blackbough Swim

Hi Lucas!

We truly appreciate your feedback! While we have policies and measures in place to prevent incorrect items from being sent out, we do want to make things right as soon as possible should it ever happen. Our customer service team is always ready and willing to assist you in any way they can. If you need any further assistance, please don't hesitate to reach out to us again at aloha@blackboughswim.com.

Classificada 3 em 5 estrelas

€300 thrown away

Stuck with 4 beautiful bathing suit that don't fit me, after spending €300.

I did my first order here out of sale impulse. I was very happy because I wanted to buy something from this store for a very long time, but never did because of the expensive price and because in my country it's only a webshop. So I decided to order from sale to try some lovely bikinis and looked at the sizing. I ordered without looking at the policies, so I admit that my negative experience is a bit my own fault. But being such an expensive and well-known brand I supposed that I could easily send back or change something that didn't fit me. Unfortunately I figured out that I couldn't sent back sale items after already having paid €300. Then I also read that when you do send something back you only receive store credit and don't get refunded.

This frustrates me because I'd expect from such expensive branding that you could get it refunded or changed. It's not risking €5-€15 for a bathing suit, It's risking €100 for a bathing suit.

Anyway, about the quality of the products I can't complain. The bathing suits are beautiful, original and very soft but strong material.

I'm actually really sad that I wouldn't dare to shop here again.

10 de abril de 2024
Opinião espontânea
logótipo da Blackbough Swim

Resposta da Blackbough Swim

Hi Zoë,

Thank you for your review, and we sincerely apologize for the inconvenience. Kindly note that our system automatically issues refunds for returns via store credit in the form of an e-gift card. The store credit does not expire and may be used to purchase any item from our store. We understand that getting the right swimwear fit could be tricky, but unfortunately, due to the costs of handling and processing returns, we do not normally issue cash/credit card refunds for returns. This is stated on our returns policy.

However, do note that we do allow returns for refunds, and they will be subject to a restocking and refund fee unless waived due to exceptional circumstances. We would be more than happy to assist you with this concern! We are kindly asking you to reach out to our dedicated customer service team at aloha@blackboughswim.com.

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