Absolute rubbish quality that doesn’t stay on my dog. This set me back £40! It isn’t worth 40p. Delivery took ages as well. Do not buy from this company. Absolute rip-off!!
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Having had lens replacement on my eyes i wanted some 100% uv protection polarised sunglasses. Only realised after id ordered that the company was in China so now feel a little foolish.. Glasses ar... Ver mais
Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatch... Ver mais
A empresa respondeu
Absolutely dreadful. DO NOT USE. Goods are shipped from China. Moroccan law applies. Part of icicosmetic.ltd which has 1 director who is a Moroccan resident - Oussama Ben Zahra. Money back guarante... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
we are here to answer all your queries
Informações de contacto
Marrocos
- blacknorway.com
1,2
Muito mau
244 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I ordered a black 21 zone heated puffer…
I ordered a black 21 zone heated puffer jacket for my wife. It took 16 days to arrive , but it is run up to Xmas. It is a fantastic product, and does what the advertisement says, my wife is so warm in this jacket. I am by about to order another one. Thanks Black Norway.
6 de dezembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
thank you very much for your feedback
Overseas scammers
Biggest scam company!!! Ordered boots, wrong pair wrong size arrived. They tell me it’s what I ordered I sent photos of my order and the boots I received. I requested as I am entitled to return details of the address to return ( it’s not the London one on their contact details), and was offered a 20% refund. Absolute sham company. Use at your peril.
30 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Very bad products & service
I ordered what I thought would be a great coffee scale using chargeable battery. It arrived almost a month after ordering only for the instructions not to be clear and partly in Chinese. The scales will not work as described. I complained and was initially offered a replacement which never arrived and after losing all patience with the product, have now been advised I should return at my own cost to China or keep for a 30% refund. They shouldn't be allowed to promote their products to consumers in the UK. I will explore what rights I have but fear from other reviews, none! Please save your money and do not buy from this website.
12 de dezembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Absolute scam website
Absolute scam website. I did not check for reviews before buying.
Bought some knives. The ones that arrived were completely different and cheap. They offered me a 20% refund!! Claiming back through my bank.
8 de dezembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT USE
DO NOT USE
ITEM RECEIVED WAS A JOKE
OFFERED 20% then 30%
TOLD ME IT HAD TO BE RETURNED TO CHINA WHEN I REFUSED GAVE ME A UK ADDREss
29 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT USE THIS COMPANY!!!!!
DO NOT USE THIS COMPANY!!!!!
I ordered a music boxing machine thinking this was a UK company. It's NOT!! Item was shipped from CHINA. When it eventually arrived it was wrapped in bubble wrap with no box, no charger and looks like a used item. One of the pads isn't working. I emailed and they offered a 100% refund or replacement. I wanted the refund. Then I was offered 30% or return item to CHINA for full refund. It costs more to return!!!! The item is faulty and not fit for purpose. I have raised a dispute with my bank for the refund. DO NOT ORDER FROM HERE!!!!!
25 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Scam company
Scam company. Heated gloves were not as described and did not work. Offered 20% then 30% discount before being told had to pay for tracked courier to China to get full refund. Fortunately I'd paid with visa so got money back through them
26 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT PURCHASE ANYTHING
DO NOT PURCHASE ANYTHING
Absolute SCAM company who send you awful items. Wont even give you a refund when requested and try to haggle to down with a partial refund.
Absolutely awful company.
2 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
DO NOT USE!!!!!
DO NOT USE!!!!!
I wish I had looked on here before my purchase!
Ordered a heated jacket for £79.00 for my birthday, it took over 2 weeks to arrive. When it arrived, the packaging looked like it was shipped from a secondhand selling site from a seller that wasn’t to careful with packaging it. Did not look like it was from a reputable company’s packaging at all.
The jacket itself was poorly made with thread hanging from different part of the jacket.
As this was a jacket that requires a battery to operate I was skeptical of the safety and therefore decided to return.
I contacted the company and requested return. (I was within their returns policy)
Initially speedy replies mostly around 1am from ‘Jeannie’ who offered me a replacement and no need to return the jacket! I said I was not happy with this and would like a refund. I was then offered 30% discount and to keep the jacket, again I said I would rather a refund.
She then accepted and forward me the returns address to china! This would have cost me around £30!!! I contacted and Jeannie replied providing me the UK address.
I have since returned the jacket, have proof of delivery and I have not received a refund.
I am now having to water my time to look into getting my money back somehow and begin to report the company.
I have learnt a valuable lesson here!
14 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Avoid scam company
Would rate zero stars if I could. Website presents as European based, it is Chinese. No indication of delivery time so I tried to cancel 2 hours after ordering. Was told item had already been dispatched so refund not possible until item delivered. 2.5 weeks later no update on tracking number since 8th November. Item hasn’t arrived. Customer service refuse to confirm I can return item to address in UK. I have informed Mastercard as believe I have lost £119.
19 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Do Not Buy
Do not buy anything from this site. Misleading as you’d think they were European also as the price tag is hefty too you don’t doubt the site until no delivery. When you do eventually get your product it’s naff and poor quality.
9 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Just received my Rapid Cyclist Shoes…
Just received my Rapid Cyclist Shoes order. They feel really flimsy and poor quality. First time I put them on the laces toggle snapped off and resulted in a welt on my finger that’s still visible two days on. Would have rated this one star, but they survived one bike ride, so jury out,but it’s not looking hopeful. Won’t be going back to BlackNorway.
5 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
They aren’t worth a one star!
They aren’t worth a one star!! DO NOT BUY! They won’t refund my money for a faulty good, want me to send it back at my own cost to then be offered a 30% refund though the website says Full! They make stuff up as they go along! Please save your money and do not buy from this online store! It’s also in CHINA so not uk based.
4 de novembro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Ordered a heated gilet
Ordered a heated gilet, it took about two weeks to arrive. During this time I checked reviews and was worried I may have been scammed I emailed the company and received a prompt and helpful response from Jeannie. The product arrived a few days later, it is exactly as described so I cannot fault this company at all.
4 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Thank you very much for your review.
We want to clarify that we do not actively invite our customers to leave reviews outside of our website. As a result, it’s often only a small percentage of customers who may not have been fully satisfied that choose to share their experiences on external platforms with lower ratings.
While we always strive to provide the best service possible, we are human, and we understand that we may not meet 100% of expectations every time on the first try. However, we are committed to continuously improving and addressing any concerns to ensure a better experience for all our customers.
Thank you for your feedback—it helps us grow.
Ordered CD player
Ordered CD player. Arrived in good time only to find
Everything in Chinese including Chinese plug.
Contacted them along with photos as requested.
No response from them since, Requested instructions
for returning item for a full refund. Still no response
Despite a number of chasing emails from me.
15 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
This is a Chinese Company
Their website makes out that they are a UK based company, but their products ship from China. I would not have ordered if I had known. I wanted my item in a few days not weeks or months. As I say, there is no mention of this at all, when you got to checkout it should clearly state that delivery will be e.g 3 weeks. Still not got the product yet, but I've already had to buy an alternative because I needed it pretty much right away. Wish I had checked Trustpilot beforehand.
24 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Item was poor quality and took 3 weeks…
Item was poor quality and took 3 weeks to arrive, Company website shows free returns, yet they wanted to charge me to send the item back to China, EBay sell the same seat for half the price, I would never buy anything from this online retailer again . My credit card company is dealing with my full refund now.
20 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Be aware this is a Chinese company and…
Be aware this is a Chinese company and if you are unhappy with the product you have no choice to keep it as the cost of returning is very expensive. They did offer me a 30% refund which is very little on an expensive pair of boots. Do not order from them
19 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product really not as described
Product really not as described. Was meant to be a powerful rechargeable torch. What I got was a cheap looking torch which can take rechargeable batteries if you wish. No instructions at all and several bits which I have no idea what they’re for. Poor communication and took weeks and weeks to come. Do not order from this company.
18 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
Product received is not not fit for…
Product received is not not fit for purpose, expensive, described as heavy duty but flimsy and useless all you are paying for are the shipping costs ftom China
17 de outubro de 2024
Opinião espontânea
Resposta da BLXCK NORWAY
Dear customer
If you believe you have placed an order with us, please contact us with your order number at admin@blacknorway.com. This will help us quickly locate your details and assist you more efficiently.
We sincerely apologize for any inconvenience or frustration you may have experienced with your recent order. At Black Norway, we are committed to providing the best possible service, and we truly regret if we fell short of your expectations.
Your feedback is important to us, and we take every concern seriously. If you are facing any issues or still need assistance, please don’t hesitate to reach out to us directly. Our team is here to resolve any problems and ensure you have a better experience moving forward.
Thank you for your understanding and for giving us the opportunity to make things right.
Best regards,
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.