Blindstyle Opiniões 

Resposta da Blindstyle

1/08/2023

Hi Jean,

I'm glad that you had a great experience ordering your blinds.

We did reach out to you prior to this review to resolve the questions that you had. This email would've come from "hello@blindstyle.co.uk" in case you missed it.

- Liam

Resposta da Blindstyle

25/05/2023

Hi David,

Sorry to hear your free samples took so long to show up, I really don’t have an answer for this. I’ve checked and it was sent via Royal Mail First Class on the same day, so I have no idea why you didn’t receive them sooner.

There’s no tracking on free samples, so I can’t check this beyond knowing when we shipped them. Sorry I can’t be of more help here.

Our finished blinds are delivered with different companies though and almost always within 7-10 days.

- Liam

Resposta da Blindstyle

25/05/2023

Hi Stephen,

Sorry to hear your blinds were delivered broken, we received your photos of the blinds and we sent out replacements to you straight away.

As per your complaint the “blinds couldn’t be delivered”, it’s important to clarify that they couldn’t be delivered because you were not home.

We first attempted to deliver your blinds on 01/04/23, which is 1 day after you informed us you would be home from holiday. However, you were not home and so it was left next to your post box inside your flat building.

You requested the blind to be picked up as it can’t be left there and so that’s what we had the delivery company do. You then emailed to inform us you wanted the blind returned straight away as you had now returned home.

We were constantly going back and forth with the couriers to resolve this for you and, despite it being Easter, we shipped this as fast as possible, but from reading your review it seems the blind must have been damaged with the back-and-forth shipping - again, we’re sorry to hear this and will replace it free of charge (incl. shipping).

Regarding communication issues, it’s important to understand you were requesting a refund of a blind we’d already made to fit your specific windows because you were not in the country to accept the delivery, then we were not able to redeliver it within 5 working days over the Easter weekend.

Despite this, we responded to all of your emails within a day at most, and did the absolute best we could to get your blind re-delivered quickly over the holiday.

Resposta da Blindstyle

10/02/2023

Hi Andy, sorry to hear this happened to you. Unfortunately it seems you have the wrong company here, Blindstyle.co.uk has never sold anything on eBay.

I don't know where this confusion comes from, if they're using our name anywhere I'd really love to know about it (hello@blindstyle.co.uk).

Also I'd really appreciate it if you could edit or remove your review to reflect this. I hope you got this sorted with whomever you purchased from.

Thanks,
Liam

Resposta da Blindstyle

10/02/2023

Hi Robert, sorry your time was wasted dealing with this.

To answer your question, no, the company was inactive for a long time when you left this review, unfortunately nobody thought to take down the website.

We're now under new ownership with a brand new website, samples being sent out daily, and business as usual.

Unfortunately I can't make up for the inconvenience and bad experience last time (sorry again), but if you'd like to give us another try, send us an email (hello@blindstyle.co.uk) and we'll give you 10% off your next order. Or order some free samples and you'll be sure to get them this time.

- Liam