Bloomtree IT Opiniões 35

Resposta da Bloomtree IT

25/03/2026

Hello Danas,

Thank you for the good review!
We’re really happy to hear that you’re satisfied with the monitor.

If you ever need anything else, we’ll be here to help!

Best regards,
Team Bloomtree

Resposta da Bloomtree IT

1/09/2025

Thank you for the good review - we are glad to hear the Surface Pro 7+ tablet is meeting your expectations.

Please reach out if you need help with anything. Enjoy! 😊

Team Bloomtree

Resposta da Bloomtree IT

8/08/2025

Sorry to hear about your experience. That’s definitely not the kind of first impression we want to give.

Just to clarify, we do test every device before sending it out and install a fresh version of Windows. But sometimes things can happen during shipping, even with careful packaging. We’re really sorry this seems to be the case here.

As agreed, we’re expecting the laptop to be returned soon so we can issue your full refund. If you need any help with the return, just let us know - we’re happy to assist.

Best regards,

Team Bloomtree

Resposta da Bloomtree IT

8/08/2025

So great to hear—thanks a lot for the good review! We're really glad the PC arrived fast and is working as it should.

Give us a shout if you ever need anything. Enjoy! 😊

Team Bloomtree

Resposta da Bloomtree IT

21/07/2025

Hi Gabriele,

Thank you for your review - we're sorry to hear that you're disappointed.

As mentioned in our previous communication, we were happy to explore a price reduction as an alternative to a return, based on the reported damage to the top corner of the device. To fairly assess this, we kindly asked for photos of the defect. Unfortunately, we didn’t receive any images despite several follow-ups.

We’d still like to resolve this for you. Depending on the nature of the defect, we can either offer a price reduction, an exchange, or a repair. To proceed, we just need a few clear pictures of the damaged area so we can evaluate the best solution.

Your satisfaction is important to us, and we’d truly like to make this right.

Kind regards,

Team Bloomtree

Resposta da Bloomtree IT

21/07/2025

Hey Johan,

Thank you for your review — we’re glad to hear you’re happy with your new refurbished device!

And thanks as well for your feedback about the language settings on the Refurbed interface. While we don’t have control over how the platform is designed, your input is valuable, and we’ve gladly passed it along to the Refurbed team.

Kind regards,

Team Bloomtree

Resposta da Bloomtree IT

21/07/2025

Thank you for your review, and we're sorry to hear about the charging issue.

After you contacted us, we looked into the problem and found that the power cable originally included was not the correct fit. We’ve since sent out a compatible replacement cable, and we hope this has resolved the charging issue.

We’d also like to clarify that the laptop was shipped with a new battery installed, and an incorrect cable can sometimes cause symptoms like the one you described.

We truly appreciate your patience and understanding. If the issue continues or if there's anything else we can do, please feel free to reach out — we're always happy to help.

Kind regards,

Team Bloomtree

Resposta da Bloomtree IT

21/07/2025

Thanks for your kind words! We're glad we could help and that everything worked out smoothly.

Kind regards,

Team Bloomtree

Resposta da Bloomtree IT

9/05/2025

Dear Peter,

Thank you for your review. We’re sorry to hear the laptop didn’t meet your expectations and that the buying experience on Refurbed was confusing.

That said, the laptop was listed and sold with a French keyboard, and this was clearly mentioned in the product description.

To make things right, we’re already arranging a replacement with a German keyboard. If you have any questions or need help, we’re here for you.

Kind regards,
Team Bloomtree

Resposta da Bloomtree IT

21/07/2025

Hey Kristoffer,

Thank you for your kind review — we're glad to hear you're happy with the laptop!

Kind regards,

Team Bloomtree