Bonanza Opiniões 

1823
TrustScore: 1.5 em 5

1,5

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

I purchased from a vendor on Bonanza. She performed well. However Bonanza charged sales tax on an apparel item shipped to me in NJ. I informed Bonanza that NJ does not charge sales tax on apparel and... Ver mais

Classificada 1 em 5 estrelas

Bonanza is the e-commerce equivalent of a tumbleweed. No traffic. No traction. No clue. It's baffling how a site with such comically low visibility expects sellers to stick around while their listings... Ver mais

Classificada 1 em 5 estrelas

Ordered an item via bonanza 3 weeks ago but I have not received delivery or any confirmation from the seller despite sending them two emails. I have also sent PayPal two emails explaining the situati... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Awful company. I don't recommend Bonanza to anyone selling online. This company fleeced us so bad, putting unknown and unapproved surprise discounts on our products to people and offered them free shi... Ver mais

Informações sobre a empresa

  1. Electrónica e tecnologia

Sobre Bonanza

Escrito pela empresa

We are an online marketplace that empowers entrepreneurs to build a sustainable business based on repeat customers. Our product is built by entrepreneurs, for entrepreneurs -- we understand what it means to be too busy to sweat the small stuff. We aim to remove the technical expertise needed to build a profitable online business, making the joys of entrepreneurship accessible for all.

Experience has proven to us that listening to our sellers' feedback is the best opportunity we have to consistently improve our product. That's why we've developed various tools over the years to make online selling easy. Our business relies on making successful sellers, so it's not a coincidence that the tools we offer can be customized to fit our sellers' needs.

Some of our most popular tools include:


Bonanza has been a seller-centric marketplace since our inception - that's why we don't make any money until you do. No listing fees, no monthly store fees, no other sneaky fees. We provide one-click publishing to all major buyer channels , and we pay all advertising costs on your behalf until you make a sale.

Although most marketplaces focus exclusively on promoting their own brand to buyers, Bonanza is a platform that allows sellers to make sales and build a brand by developing relationships with their customers. Building your online business takes vision, dedication, and time, so you need to know you're building on a solid foundation.

In 2021, Bonanza was ranked first for "Customer Service", "Communication" and "Most Recommended Marketplace" in the EcommerceBytes Sellers Choice Awards, ahead of eBay, Amazon, Etsy, and all other contenders in the largest online survey of sellers, administered by the longest running ecommerce industry news sites, Ecommercebytes. In 2020, we were voted best "Customer Service", "Communication" and "Ease of Use."

Want to hear more of the nice things being said about us? Need to reach out for a PR request? Check out our press kit.

Learn more about how Bonanza works.

Informações de contacto

1,5

Muito mau

TrustScore: 1.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

1,5

Todas as opiniões

(1823)

31 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

item not received

Purchased an item from strategic carparts through this site on the 14th and it has not been shipped when they claim to have the part in stock. I have reached out to Bonanza and Strategic carpart multiple times with no response of the tracking number. Stay away from this site... seems fishy.

14 de abril de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello There,

Thanks for leaving your feedback. We checked on this and saw that the seller contacted you regarding your order and indicated that the item was unfortunately damaged and they issued you a full refund.

If you need any additional assistance please feel free to reach our to our support team.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Bonanza Order took 3 weeks to arrive

The seller never sent me my purchased products and the super polite response of the Bonanza "Happiness Producer" is like "OOOOh gee too bad, we are sooo sorry, but you have to deal with it yourself on PayPal because we can't do it." I am dealing with PayPal but it is taking forever and I am wasting hours on it. Suggest that Bonanza vet their sellers better and step up to protect their clients. Don't they want clients to return or recommend? As the current business model stands, Bonanza (probably unintentionally) enables theft.

I am adding a new comment here, I FINALLY received the products 3 weeks after I placed the order. So I am very glad to say that everything turned out ok in the end.

29 de março de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello Jacki,

Thanks for leaving us feedback. We do our best to vet sellers on Bonanza, but unfortunately sometimes we can't know that a seller will not act in good faith until we hear complaints about them from customers such as yourself. Our fraud prevention team has already permanently suspended the seller that you made this purchase from and they will not be allowed on Bonanza again.

We are hopeful that you will receive a refund soon, and we highly recommend that you escalate your PayPal dispute to a claim, if you haven't already.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Poor customer care service and worst …

Poor customer care service and worst exchange policy. After selling products they behave like aliens Rip monanza .

3 de abril de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello Mohsin,

Thanks for your feedback. As it stands currently, and has been since Bonanza was founded, all sales are direct buyer to seller transactions, so when a buyer makes a purchase they pay the seller directly via a 3rd party payment processor such as PayPal, which has an excellent built-in disputes process. Because buyers pay sellers directly, this unfortunately means we are not able to issue refunds and it is necessary to handle any problems that may arise by dealing with the seller. Each seller on Bonanza has the ability to set their own return policy.

Bonanza has recently come under new ownership, and we are investigating all available means to improve the shopping experience on Bonanza.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

The Joy of being ripped off

This is by way of feedback about my current shopping experience on Bonanza, and should suffice to explain why I will not be using them in future: on March 25, I purchased a shirt. Thus far, all I have to show for it is absolutely not a peep from the seller, and one message (eventually) from Bonanza, advising that I take this up with PayPal (which I am). I sent 2 messages to the seller and 3 to Bonanza. Almost 2 weeks later, all I have is a dispute via PayPal. It must be obvious why people shop on Amazon.

5 de abril de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello Nomame,

Thanks for leaving feedback regarding your shopping experience on Bonanza. We're sorry to hear that your purchase didn't work out the way that you had hoped it would.

Because all items on Bonanza are sold and shipped by individual sellers, the whole system relies on the sellers acting in good faith and promptly shipping out their orders in a timely manner. Unfortunately not all sellers live up to this standard and when we identify sellers who are not fulfilling their orders, we remove them from Bonanza.

We require all sellers to have PayPal as an accepted form of payment because we find that PayPal has the most robust buyer protection system in place with their in-house disputes system. In most cases filing a dispute with PayPal will result in a full refund being issued.

If there's anything else that we can do to help just let me know.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Sellers beware they are scums

finished all steps to create account, i connect everything am experienced multiplatform seller, but after i did all i couldn't finish account settings last niche to add payment method .. i contacted customer service and guess what THEY DELITED MY WHOLLE ACCOUNT!!! they are joke pure Joke!!

7 de fevereiro de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello John,

Sorry to hear about the difficulty that you had using Bonanza. Our fraud prevention team takes it's job very seriously and they tend to err on the side of caution when it comes to the safety and security of Bonanza and its users. If you reach out to our support team by sending an email to us at support@bonanza.com, they may be able to provide you with more information.

Sorry for the inconvenience.

Classificada 1 em 5 estrelas

Beware of seller Chandiagomart!

Beware of seller Chandiagomart!

Bonanza's platform encourages criminal activity.

Seller "Chandiagomart" offers expensive electronic products at half the going rate.

I purchased a Beelink GTR6 mini pc and two days later got given a tracking number that didn't work. It's 5 days in and it still doesn't work. The seller is giving a nonsense story about "postal service issues". They also refuse to provide proof of postage.

The seller is a scammer who PRETENDS to stock and post items. They make up a false tracking number and blame the Malaysian postal service when it doesn't work.

The force the buyer to lodge a claim with PayPal I suspect that they keep their initial sales money.

Whether I will get my money back is uncertain at this stage.

I may contact a solicitor in Malaysia to send the seller a letter of demand as I have their business registration number.

Suffice to say do not use Bonanza! It is very lax and encourages crime in clear sight!

2 de março de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hi Joel, Thanks for your comment and sorry to hear that your transaction did not work out as expected. We've reported this seller to our team of experts who are currently reviewing the account. We also see that you were able to open a dispute with PayPal and received a refund for your order on March 16, 2023. If you have additional questions or if we can be of further assistance, please let us know at support@bonanza.com. We appreciate you bringing this matter to our attention!

Classificada 1 em 5 estrelas

Bonanza is a questionable platform

I bought something using bonanza. After 3 days without a tracking number for shipping I contacted bonanza help desk. They told me to contact the seller, and that's when I realized it was a foreign company(the product I bought is made in the USA!). I sent the seller a message, they asked me to wait 3 weeks. Luckily I used PayPal, so I contacted them and my purchase was refunded the next day. 2 days later, bonanza sent me an email saying that the seller was no longer registered with them, and I should seek a refund. NEVER again I will use this website. Thank you PayPal!

24 de fevereiro de 2023
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Hello Gelsomina, Thanks for your review and sorry to hear that your recent transaction did not work out as expected. We confirm that the seller associated with this order was permanently removed from the Bonanza community. If you have not already done so, we highly recommend contacting PayPal to file a dispute for a refund. One of the reasons Bonanza requires sellers to accept PayPal is that PayPal offers a level of buyer protection in the event your order does not go as planned. Feel free to reach out to us at support@bonanza.com if we can be of assistance or provide additional details to help with your claim. Thank you for bringing this matter to our attention!

Classificada 1 em 5 estrelas

This website is a scam

This website is a scam. Bonanza attempted to take £20 from me today, though I bought from them.

29 de dezembro de 2022
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

Thanks for reaching out and apologies for any confusion. If you purchased an item on Bonanza.com, your payment would go directly to the individual third party seller. Bonanza does not collect or process any payments for purchases. The only instance in which Bonanza would charge you directly is if you sign up for a selling membership, add your credit card, and give us permission to bill you for any charges or subscriptions you incur as a Bonanza seller. Please feel free to email our support team at support@bonanza.com if you'd like us to review this charge further. Thanks in advance!

Classificada 1 em 5 estrelas

I was a seller on Bonanza

I was a seller on Bonanza. Spare yourself and sell you product somewhere else. They do not communicate with sellers at all. They also will shut your store down without any forewarning at all and will not answer any requests for information. The traffic/sales are extremely minimal and not worth the headache at all!!!!

19 de outubro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Ordered an item via bonanza 3 weeks ago…

Ordered an item via bonanza 3 weeks ago but I have not received delivery or any confirmation from the seller despite sending them two emails. I have also sent PayPal two emails explaining the situation but no response from them either. Looks like I have been scammed! Should have taken more notice of previous reviews stating the same.. so beware !!

16 de novembro de 2022
Opinião espontânea
logótipo da Bonanza

Resposta da Bonanza

So sorry to hear the seller has not replied. If you haven't done so already, the next step is to file a dispute via PayPal. You can do this by logging into your PayPal account, finding the transaction, and then clicking the option to file a dispute. Once the dispute is filed, your payment will be placed on hold and the seller will be forced to reply and help resolve the issue. You have 180 days from the date of your purchase to file a dispute, per PayPal rules. Though Bonanza cannot file a dispute on your behalf, we are more than happy to help you through the process. Please email our support team at support@bonanza.com so we can assist you further. Thanks!

Classificada 5 em 5 estrelas

A Seller who recommends Bonanza

We are a seller on Bonanza.
Fairly simple layout, little different then other sites, but works just fine.
Customer service has been great the few times we have needed them. This important to us, but more importantly, for our Customers should there ever be an issue.
If you have listed products on other sites, such as eBay, I would recommend branching out with Bonanza.

Cutting Tool Solutions

7 de novembro de 2022
Opinião espontânea
Classificada 2 em 5 estrelas

No accountability

Both of the products I ordered on Bonanza were scams. In each case, the seller got the money and never sent the product. When I tried to open an inquiry with Bonanza, they marked my transaction as refunded, even though it wasn't. I will never use this site again, and recommend you stay clear as well.

By tomorrow, Bonanza will have made up some bogus reason to get this review squashed.

27 de dezembro de 2021
Opinião espontânea
Classificada 4 em 5 estrelas

Have been selling on Bonanza for a few…

Have been selling on Bonanza for a few years. Not as much sales as on eBay but why place all eggs in one basket? Most sales comes from Google Shopping so it's very important to list your items correctly.

I only wished that they could let us sellers remove PayPal as payment option after we have activated Stripe. Stripe is way better and they also has lower fees. PayPal is just expensive and overall boring with 0 customer service.

8 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

The Coleman tent that I order from…

The Coleman tent that I order from Bonanza was delivered on schedule when I email Bonanza a support team member Brianna responded back to me in a reasonable time and was very appreciative and the Coleman tent that I order from Bonanza was cheaper than other sites on line. Thanks again going camping next week can’t wait to use it. From Your Happy Camper 👍🏼😁

2 de setembro de 2022
Opinião espontânea
Classificada 5 em 5 estrelas

Reinstated

The staff at Bonanza was very helpful in getting my sales site back up on their platform.
Once we got it back up I got 461 vies the next day
Pat

28 de agosto de 2022
Opinião espontânea

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